TASKE Technology
TASKE Technology is a privately held Ottawa-based software firm founded in 1989 that builds contact center analytics and reporting software (TASKE Contact) integrated with Amazon Connect, Avaya, and Cisco platforms, serving 7,750+ customers across 15 countries.
- Company typePrivate
- Founded1989
- HeadquartersOttawa, Canada
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What TASKE Technology does
TASKE Technology is a privately held Ottawa-based software firm founded in 1989 that builds contact center analytics and reporting software. Its flagship platform, TASKE Contact, integrates with Amazon Connect, Avaya Aura Communication Manager, and Cisco Unified Communications Manager with UCCX to deliver real-time omnichannel monitoring, historical reporting across 150+ templates, cradle-to-grave contact flow visualization, event replay, call recording, and Lex bot monitoring for conversational AI interactions.
The company's revenue model blends subscription or perpetual software licensing with mandatory annual Total Care support plans, professional services for implementation and custom analytics, and a growing managed services line (TASKE Cloud) that handles migration and ongoing optimization of contact centers on Amazon Connect. Customers are concentrated in healthcare, financial services, retail, municipalities/government, and general enterprise, with notable logos such as Sanford Health, MSC Industrial Supply, Dermaworks Medical Clinic, Seneca One, and Smart Financial Credit Union. Distribution combines direct enterprise field sales, an AWS Marketplace listing, a reseller network, and joint activity with AWS, Avaya, and Cisco partner programs.
Go-to-market relies on multi-channel content marketing, active AWS re:Invent participation (including a 2023 Shark Tank win), a knowledge base, and certified partnership designations with AWS, Avaya, and Cisco. TASKE is bootstrapped with no disclosed funding rounds, operates from a single Ottawa headquarters, and runs on a small team of 11–50 employees, a footprint that supports its 7,750+ customer installations and 500,000+ monitored agents across 15 countries.
TASKE Technology firmographics
Firmographics- Name
- TASKE Technology
- Legal name
- TASKE Technology Inc.
- Website
- https://taske.com
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- TASKE Technology is a privately held Ottawa-based software firm founded in 1989 that builds contact center analytics and reporting software (TASKE Contact) integrated with Amazon Connect, Avaya, and Cisco platforms, serving 7,750+ customers across 15 countries.
- Ownership category
- akta.pro rank
TASKE Technology industry classification
Industry- Product category
- Contact Center Analytics Software
- NAICS
- Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- IT Knowledge Management & Service Desk Platforms (HDAEALAH)
- akta.pro secondary industries
- Technical Support & Helpdesk Contact Centers (BPAAAAAI), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)
Keywords
Where TASKE Technology is headquartered
LocationHeadquarters
- HQ city
- Ottawa
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
TASKE Technology business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software Licensing (Subscription/Petpetual): TASKE Contact software sold as either subscription-based (Total Care plans with automatic enrollment for subscribers) or perpetual license with annual support fees. Customers with current Total Care subscriptions receive software updates free of charge.
- Total Care Support Plans: Annual support agreements providing product maintenance (emergency patches, new releases), self-service (online knowledge base, product documentation), and technical support services (telephone support during business hours, email support, targeted 4 business hour response).
- Professional Services: Implementation services, training programs, system health checks, custom report writing, data warehouse configuration, and after-hours assistance for system upgrades. Offered remotely or on-site with project management.
- TASKE Cloud Migration Services: Cloud migration and managed services for transitioning contact centers to Amazon Connect, including strategy development, proof of concept, provisioning, training, assessment, and ongoing modernization services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Total Care Support Plan |
| Other | Multi-year contract | Training Services |
| Other | Multi-year contract | Professional Services |
Go-to-market motion4 records
Distribution channels4 records
Marketing channels7 records
TASKE Technology product offering
Product offeringCore offering
TASKE Technology develops and sells TASKE Contact, a contact center analytics and reporting platform that integrates with Amazon Connect, Avaya Aura Communication Manager, and Cisco Unified Communications Manager/UCCX telephone systems. The software delivers real-time monitoring, historical reporting with 150+ templates, contact flow visualization, call recording, AI-powered assistance, and Lex bot monitoring for enterprise and mid-market contact centers. The company complements its software with TASKE Cloud migration and managed services, TASKE Smart Cities for municipal governments, Total Care support plans, and professional services including training and custom analytics.
Product overview
TASKE Technology offers TASKE Contact, a contact center analysis software platform with modules for real-time monitoring, historical reporting, contact flow visualization, event replay, and AI-powered assistance. The product integrates with Amazon Connect (cloud), Avaya Aura Communication Manager, and Cisco Unified Communications Manager/UCCX telephone systems. The TASKE Cloud managed services suite handles migration and optimization of contact centers to Amazon Connect. Smart Cities packages target government municipalities with bundled migration, AI enablement, and 36-month optimization. Additional services include implementation, training, system health checks, custom analytics, and Total Care support plans.
Differentiator
Problem solved
Functional benefit
Brands
- TASKE Cloud: Cloud migration and managed services suite designed to help contact centers transition to Amazon Connect, including system integration and implementation services.
- TASKE Contact
- TASKE Smart Cities
Products and services
- TASKE Contact for Amazon Connect Real-time and historical analytics and reporting platform purpose-built for Amazon Connect cloud contact centers, delivering omnichannel monitoring, 150+ report templates, Contact Flow Visualizer, Replay, Lex Bot Monitoring, and the TASKE AI Assistant.
- TASKE Contact for Avaya and Cisco Contact center management software for organizations running Avaya Aura Communication Manager or Cisco Unified Communications Manager with UCCX, providing real-time monitoring, historical reports, Contact Flow Visualizer, Call Recording, Replay, DisplayCentral, and Desktop Dashboard modules.
- TASKE Cloud Migration and managed services suite that transitions on-premises contact centers to Amazon Connect, covering strategy development, proof of concept, provisioning, training, assessment, Gen AI enablement, and ongoing modernization.
- TASKE Smart Cities All-in-one contact center modernization package for municipalities and government departments, including Amazon Connect migration, Gen AI enablement, custom configuration, reporting across 1,000+ data points, and 36-month optimization services at fixed hourly rates.
- Contact Flow Visualizer Cradle-to-grave visualization and recording tool for individual calls and live chats, showing wait times, transfer counts, agent interactions, hold times, sentiment, and conversation transcripts for training, complaint handling, and call investigation.
- Replay Historical playback feature for contact center activity, allowing rewinding, fast-forwarding, and halting playback to analyze events with automatic stops at abandoned calls or custom thresholds for planning and training.
- Lex Bot Monitoring
Quantifiable outcome
- Save up to 80% on contact center costs with Amazon Connect's no minimum fees, long-term commitments, or upfront charges model
- +2 more outcomes
Companies that use TASKE Technology
Customer profileNamed customers12 records
Segments5 records
Ideal customer profiles5 records
TASKE Technology technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability7 records
Feature10 records
TASKE Technology partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and notable.
- AvayacoreTASKE is an Avaya DevConnect partner with TASKE Contact rated Avaya Compliant compatible with Avaya OneCloud Experience Platform. The partnership enables TASKE to deliver contact center analytics for Avaya Aura Communication Manager customers, with joint solution development and market positioning.
- Amazon Web Services (AWS)coreTASKE is an AWS Select partner, Amazon Connect Ready, Amazon Connect Delivery partner, and Top 50 Managed Services partner recognized by AWS Marketplace. The partnership enables TASKE to deliver cloud contact center migration and management services for Amazon Connect customers, with joint go-to-market through AWS Marketplace listing and co-marketing at events including AWS re:Invent.
- Ingram MicronotableTASKE won the AWS & Ingram Micro Shark Tank competition at re:Invent 2023, demonstrating innovative contact center solutions. Ingram Micro serves as a distribution and go-to-market partner for AWS cloud services including Amazon Connect deployments.
- CiscocoreTASKE is a Select Developer Partner of Cisco, developing solutions compatible with Cisco Unified Communications Manager and Cisco UCCX contact center systems. The partnership provides interoperability validation and market credibility for serving Cisco contact center customers.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
TASKE Technology competitors and assessment
Company assessmentDirect peers
- Talkdesk: Talkdesk is a cloud-native CCaaS vendor offering AI-powered analytics, reporting, and workforce engagement. Its analytics capabilities overlap with TASKE Contact for Amazon Connect in serving cloud contact center customers with real-time and historical insights.
- Calabrio: Calabrio provides workforce engagement management and analytics specifically tailored for contact centers. It competes with TASKE in the analytics, quality monitoring, and performance management niche for medium and large contact centers across multiple CC platforms.
- Verint Systems: Verint specializes in contact center workforce engagement, interaction analytics, and quality monitoring. Its analytics, recording, and reporting capabilities overlap substantially with TASKE Contact's real-time monitoring, historical reporting, and Visualizer modules.
- NICE Ltd. NICE is a leader in contact center analytics, workforce engagement, and CX analytics. It competes directly with TASKE in providing real-time and historical reporting, performance management, and quality monitoring to enterprise contact centers running on major CC platforms.
- Five9: Five9 is a cloud CCaaS provider with reporting, analytics, and workforce engagement features. TASKE competes with Five9's native reporting for cloud contact center customers considering analytics add-ons versus bundled platform offerings.
Emerging players
- PlayVox: PlayVox is a smaller, AI-native contact center analytics and quality platform focused on real-time dashboards and coaching. It overlaps with TASKE's real-time monitoring and reporting modules but focuses on a more AI-coaching-centric buyer narrative.
Broad incumbents
- Avaya (OneCloud): Avaya is both a TASKE integration partner (DevConnect) and a broader competitor with its own OneCloud analytics offerings. As Avaya customers migrate off Aura, TASKE's on-prem base faces both opportunity (to migrate them to Amazon Connect) and competitive risk (Avaya's own analytics).
- Cisco (Webex Contact Center): Cisco is a TASKE Select Developer Partner but its Webex Contact Center business competes with native analytics on the same Cisco UCCX install base. Cisco's own CCaaS roadmap could either funnel more legacy customers through TASKE for migration or disintermediate TASKE entirely with native analytics.
- Genesys: Genesys is a major CCaaS platform with native workforce engagement and analytics capabilities. While it operates broadly across customer experience rather than exclusively in analytics, its reporting and AI features compete with TASKE's analytics overlay on third-party CC infrastructure.
- Amazon Connect (Contact Lens): Amazon Connect's native Contact Lens provides sentiment analysis, transcription, and conversational analytics directly inside the AWS CC platform. This is both TASKE's underlying infrastructure partner and its most direct competitive threat for greenfield Amazon Connect deployments.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
TASKE Technology social profiles
Digital presenceTASKE Technology financial estimates
Financial estimateRevenue estimate
Valuation estimate
TASKE Technology leadership team
Management profileNumber of profiles
Profiles1 record
TASKE Technology funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TASKE Technology M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TASKE Technology
What does TASKE Technology do?
TASKE Technology develops and sells TASKE Contact, a contact center analytics and reporting platform that integrates with Amazon Connect, Avaya Aura Communication Manager, and Cisco Unified Communications Manager/UCCX telephone systems. The software delivers real-time monitoring, historical reporting with 150+ templates, contact flow visualization, call recording, AI-powered assistance, and Lex bot monitoring for enterprise and mid-market contact centers. The company complements its software with TASKE Cloud migration and managed services, TASKE Smart Cities for municipal governments, Total Care support plans, and professional services including training and custom analytics.
Is TASKE Technology a public or private company?
TASKE Technology is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was TASKE Technology founded?
TASKE Technology was founded in 1989. It employs 11 to 50 people.
Where is TASKE Technology based?
TASKE Technology is headquartered in Ottawa, Canada, in the North America region.
How does TASKE Technology make money?
Four revenue lines are on record. Software Licensing (Subscription/Petpetual) is the primary driver. The others are total Care Support Plans, professional Services and TASKE Cloud Migration Services.
Who are TASKE Technology's main competitors?
Direct peers on record are Talkdesk, Calabrio, Verint Systems, NICE Ltd. and Five9. PlayVox is listed as an emerging player. Broad incumbents are Avaya (OneCloud), Cisco (Webex Contact Center), Genesys and Amazon Connect (Contact Lens).
Does TASKE Technology have an API?
No public API is recorded for TASKE Technology.
What industry is TASKE Technology in?
TASKE Technology's product category is Contact Center Analytics Software. Its primary akta.pro industry code is HDAEALAH, IT Knowledge Management & Service Desk Platforms, with a secondary code of BPAAAAAI, Technical Support & Helpdesk Contact Centers. Its NAICS code is 541511 and its SIC code is 7372.