ITL World

What ITL World does

ITL World is a privately held travel management company (TMC) founded in 1998 under the Eram Group, with operations spanning 18 offices across the GCC (Saudi Arabia, UAE, Bahrain, Oman, Qatar, Kuwait), India (Mumbai, Chennai, Cochin, Trivandrum, Palakkad), and Thailand (Bangkok). Its core offering is corporate business travel management, covering booking, traveler profiling, budget and policy review, 24x7 emergency support, and negotiated airline/hotel/rental-car programs, augmented by a leisure/holiday packages business and a curated holiday-experiences portfolio spanning culinary, safari, desert, and themed travel. The company's global reach is delivered through a strategic partnership with Corporate Travel Management (CTM), providing service consistency across 130+ countries, while GCC-market execution is handled through direct offices and locally incorporated entities.

The business is organized around a platform-plus-specialized-units model. Four wholly-owned subsidiaries — MiceMinds (MICE/events), EduVoyage (educational and student travel, including exclusive GCC representation for Space Camp Türkiye), Arabian Experience (destination management), and Tripmakers Partner Network (travel technology, including a flight/hotel API) — operate alongside the parent brand. Supporting service lines include global visa assistance, chartered flights, elite/VIP travel, travel insurance, meet-and-assist, and ground transportation. Revenue is generated primarily through transaction fees and negotiated commissions on travel bookings, professional services fees for MICE event management, and package unit pricing for leisure and curated experiences (e.g., Mediterranean cruises from AED 5,495 per person, Switzerland culinary tours from AED 6,285, and Europe tours starting from AED 1,145).

Go-to-market is sales-led and B2B-focused, combining direct enterprise account management, key account teams, a 24x7 toll-free line (800-ITL), website enquiry funnels, and active participation in trade events such as the Arabian Travel Market, Saudi Aramco Travel Show, and Oil & Gas Middle East Awards. Named enterprise customers include Saudi Aramco, Dubai Police, and 971 Football Academy, while the company reports a 95% customer retention rate and four consecutive World Travel Awards wins as Kuwait's Leading Travel Management Company. Leadership is anchored by Dr. Siddeek Ahmed (Chairman & Managing Director, ranked in Forbes Middle East Top Leaders in the Arab World) and Rafeeq Mohammed (CEO). No external venture capital or public-market funding is indicated in the available data.

Name

ITL World

Legal name

ITL WORLD

Website

https://itlworld.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Product category

Corporate Travel Management

NAICS

Travel Agencies (561510), Travel Agencies (56151), Tour Operators (56152)

SIC

Transportation Services (4700)

akta.pro primary industry

Trip Planning & Itinerary Design (HSACAKAA)

akta.pro secondary industries

Itinerary Management & Trip Collaboration Apps (THALAMAE), In-Country Logistics Coordination & Itinerary Management (EDAIANAE), Destination Research & Custom Recommendations (HSACAKAM)

Keywords

• Corporate travel management
• Business travel services
• Leisure holiday packages
• MICE event management
• Visa assistance services

Headquarters

HQ city

Al Khobar

HQ country

Saudi Arabia

HQ region

Middle East

Offices18 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Travel Management Services: Comprehensive travel management including booking flights, hotels, ground transportation, and other travel services. Revenue generated through service fees, transaction fees, and negotiated commissions from travel suppliers.
2. MICE Services: Meetings, Incentives, Conferences & Events management through MiceMinds subsidiary. Revenue from event management fees and incentive travel program planning.
3. Leisure/Holiday Packages: Customized holiday packages and curated experiences sold directly to consumers and corporate clients. Package pricing includes accommodation, activities, and transportation.
4. Educational Travel: Student enrichment travel programs through EduVoyage, including Space Camp Türkiye exclusive GCC representation.
5. Global Visa Assistance: Visa processing and assistance services with end-to-end support from form-filling to submission.
6. Travel Insurance: Partnership-based travel insurance offerings with varying coverage levels.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

ITL World is a travel management company that provides corporate business travel management, personalized leisure holiday packages, MICE (Meetings, Incentives, Conferences & Events) services, destination management, and educational travel programs. The company sells, books, and manages flights, hotels, ground transportation, cruises, visas, and travel insurance for corporate clients, government bodies, SMEs, and leisure travelers primarily across the GCC region and India. It also offers travel technology solutions through its Tripmakers Partner Network subsidiary, including flight/hotel APIs and corporate booking tools.

Product overview

ITL World is a multi-service travel management company operating a platform-plus-specialized-units model. The core platform encompasses Business Travel Management and Leisure & Holidays, while specialized divisions include MiceMinds (MICE/events management), EduVoyage (educational travel), Arabian Experience (destination management), and Tripmakers Partner Network (travel technology and API solutions). Supporting add-on services include Global Visa Assistance, Flight/Hotel Booking, Ground Transportation, Meet & Assist, Sightseeing Tours, Cruise Experiences, Travel Insurance, Elite/VIP Travel, Chartered Flights, and Medical Assistance. The portfolio is complemented by a curated Holiday Experiences line covering niche travel segments.

Differentiator

Problem solved

Functional benefit

Brands

• EduVoyage: International educational travel and experiential learning programs for students and youth
• MiceMinds
• Arabian Experience
• Tripmakers Partner Network

Products and services

• Business Travel Management Full-service corporate travel management including budget and policy review, traveler profiles, corporate booking tools, data integration, 24x7 emergency support, and negotiated airline/hotel/rental car programs for corporate clients, MNCs, government bodies, and SMEs.
• Leisure & Holidays Personalized leisure travel services creating custom-made holiday programs to global destinations covering nature, culture, history, wildlife experiences, and adventure travel for individuals and families.
• MiceMinds (MICE Management) MICE (Meetings, Incentives, Conferences & Events) management division specializing in experiential marketing, creative concepts, event management, and incentive group travel for organizations requiring event execution.
• EduVoyage (Educational Travel) Educational travel subsidiary providing international student enrichment programs, school group travel, and experiential learning experiences with safety and compliance measures, including exclusive GCC representation of Space Camp Türkiye.
• Arabian Experience (Destination Management) Destination management company showcasing Arabian culture through personalized services including heritage tours, adventure trips, desert experiences, and regional cultural immersions for groups and organizations.
• Tripmakers Partner Network (Travel Technology) Travel technology company offering Flight/Hotel API for multi-content booking solutions, dynamic tariff selection, and API integration services for travel consolidators and agents.
• Global Visa Assistance End-to-end visa support including form filling, documentation, embassy submission, appointment scheduling, and application tracking across multiple countries.
• Flight Booking Air ticket booking services with access to negotiated rates from global airline partners and preferred airline programs.
• Hotel Reservation Accommodation booking with guaranteed best available rates through global preferred hotel program, including directly contracted properties.
• Ground Transportation Safe, reliable ground transport services with own fleet and industry partnerships covering premium to regular vehicle options.
• Meet & Assist Airport arrival and departure assistance ensuring seamless travel experiences through procedures and logistics.
• Sightseeing Tours Expertly planned local tours showcasing tourist attractions and hidden gems with curated cultural experiences.
• Cruise Experience Cruise vacation planning and booking across leading cruise lines including MSC, Explora Journeys, Costa, Celebrity, Disney, Holland America, Princess, Regent Seven Seas, Royal Caribbean, Seabourn, and Silversea.
• Travel Insurance Comprehensive travel insurance plans offering coverage for trip cancellation, baggage delays, medical benefits, and trip interruptions.
• Elite Travel (VIP) VIP travel services providing luxury executive travel experiences with expert support and personalized arrangements.
• Chartered Flights Private jet services offering unparalleled comfort and exclusivity for personalized air travel requirements.
• Medical Assistance Healthcare support services including PCR testing and emergency medical transport arrangements for travelers.
• Holiday Experiences Portfolio Curated travel experiences including Culinary Breaks, Safari Holidays, Tropical Vacations, Desert Getaways, European Escapes, Adventure Travel, Cruising, Motorcycling Tours, Farm Stays, Polar Exploration, Island Escapes, Wildlife Encounters, Historical Tours, and themed packages like Summer Getaways and Mini Breaks.

Quantifiable outcome

• 95% customer retention rate
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Twelve partnerships are on record, tiered flagship and core.

• Space Camp TürkiyeflagshipStrategic or Co-development Partner · 21 May 2026Exclusive partnership where EduVoyage (an ITL World Company) has been appointed as the official and sole representative of Space Camp Türkiye across the GCC countries (Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, Oman). Provides GCC students access to immersive space and STEM education programs including astronaut training simulations, zero-gravity experiences, and rocket design challenges.
• MSC CruisescoreStrategic or Co-development Partner · 25 April 2025Collaboration showcasing premium cruise experiences at Saudi Aramco Travel Show 2025. Partnership brings spotlight to a new era of ocean travel with luxury and immersive cruise offerings.
• Explora JourneyscoreStrategic or Co-development Partner · 25 April 2025Partnership at Saudi Aramco Travel Show 2025 showcasing luxury cruise experiences. Collaboration highlights strength of global partnerships in shaping unforgettable travel moments.
• 971 Football AcademycoreStrategic or Co-development Partner · 21 April 2025Official partnership for 2025-2026 season supporting youth sports development. ITL World and EduVoyage provide seamless travel logistics for players, coaches, and support staff, from domestic tournaments to international training camps.
• Oil & Gas Middle East AwardscoreGTM or Marketing Partner · 20 February 2025Official Travel Partner for the prestigious Oil & Gas Middle East Awards 2025, demonstrating commitment to delivering exceptional travel management solutions tailored to the energy sector's unique needs.
• Corporate Travel Management (CTM)flagshipStrategic or Co-development PartnerStrategic global partnership with CTM, the award-winning provider of innovative and cost-effective travel management solutions. ITL World represents CTM across the GCC, providing customers with consistency and service assurance through CTM's wholly global owned operations and network of best-in-class independent TMCs across 130+ countries.
• Cruise Lines (MSC, Costa, Celebrity, Disney, etc.)coreChannel Partner/ Reseller/ DistributorStrong relationships with leading cruise lines including MSC, Costa, Celebrity, Disney, Holland America, Princess, Regent Seven Seas, Royal Caribbean, Seabourn, Silversea, and others for cruise vacation bookings.
• Tour Operators (Thomas Cook, Cosmos, etc.)coreChannel Partner/ Reseller/ DistributorPartnerships with global tour operators including Thomas Cook, Cosmos, and others ensuring delivery of unparalleled travel experiences.
• MiceMindscoreOthersITL World subsidiary specializing in Meetings, Incentives, Conferences & Events management. Provides complete event management solutions including experiential marketing, creative concepts, event execution, and incentive group programs.
• EduVoyagecoreOthersITL World subsidiary providing international educational travel and experiential learning programs for students and youth, including exclusive Space Camp Türkiye GCC representation.
• Arabian ExperiencecoreOthersITL World subsidiary offering destination management services showcasing Arabian culture and personalized travel experiences for individuals and groups.
• Tripmakers Partner NetworkcoreOthersITL World subsidiary providing cutting-edge travel technology solutions and dedicated API expertise for Flight/Hotel booking integration. Platform designed for consolidators and agents to enhance productivity and client satisfaction.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Spotnana: Cloud-native travel platform-as-a-service provider offering modern booking infrastructure, NDC-native content, and TMC technology partnerships globally. Emerging player whose platform model could be adopted by GCC TMCs — but also potentially disintermediates ITL's traditional service delivery model.
• Navan (TripActions): Tech-enabled corporate travel and expense platform with rapid GCC expansion targeting mid-market and enterprise customers with AI-driven booking, direct corporate billing, and a SaaS-led model. Represents the most credible technology-led disruptor to traditional service-based TMCs like ITL World.

Direct peers

• Kanoo Travel: Yusuf Bin Ahmed Kanoo Group's travel division, one of the longest-standing GCC-headquartered TMCs with corporate, leisure, and MICE services across the Gulf. Operates the same B2B travel management model with multi-country GCC presence, making it the most direct competitor to ITL World.
• Musafir.com: UAE-based online and offline travel agency providing corporate travel management, leisure holidays, and visa services across the GCC and India. Overlaps directly with ITL World's UAE presence, holiday package business, and Indian back-office operations.
• dnata Travel: UAE-headquartered travel agency and tour operator owned by the Emirates Group, offering corporate, leisure, and MICE services across the GCC with integrated air-ticket inventory. Both companies target the same enterprise and leisure segments in the UAE and broader Gulf market.
• Almosafer: Saudi Arabia's flagship digital travel and tourism company offering corporate, leisure, and MICE services with deep local licensing and Saudi government ties. Direct competitor in ITL's largest single GCC market, with overlapping corporate account targets and government verticals.

Broad incumbents

• BCD Travel: Global corporate travel management company with broad multinational client base and presence in more than 100 countries, including GCC operations. Larger incumbent competing for the same regional and multinational enterprise accounts ITL targets through its CTM partnership.
• FCM Travel: Global TMC subsidiary of Flight Centre Travel Group with significant Middle East presence serving multinational corporates. Competes for the same GCC-based enterprise accounts and offers comparable global coverage to ITL's CTM partnership.
• American Express Global Business Travel: Largest publicly benchmarked global TMC serving multinational corporations with full-service corporate travel programs. Targets the same enterprise accounts operating in the GCC and competes head-to-head with ITL for multi-country RFP wins.
• CWT (Avenir): Global corporate travel management company with established GCC operations serving enterprise and government clients. Broad incumbent competitor whose regional offices target overlapping corporate accounts with full-service TMC offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ITLWORLD
• LinkedInlinkedin.com/shareArticle?mini=true&url=https://itlworld.com/news-blog&title=ITLWorld
• Xx.com/ITLWorld

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ITL World