Zebra CRM
Zebra CRM is an Israel-only cloud-based customer relationship management platform operated by Icom Software Ltd., offering a full CRM suite and a lightweight Zebra Lite tier to Israeli small businesses, mid-market firms, non-profits, and educational institutions via SaaS subscriptions.
- Company typePrivate
- Founded2005
- HeadquartersRamat Hadar, Israel
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Zebra CRM does
Zebra CRM is an Israel-only, cloud-based customer relationship management platform developed and operated by parent company Icom Software Ltd. (אייקום תוכנה בע"מ), headquartered in Petah Tikva. The company sells two product tiers to the Israeli market: a full Zebra CRM platform for mid-market and large organizations and a lightweight Zebra Lite tier targeting small businesses and startups. Underlying technology is a proprietary PHP codebase written by Icom Software, hosted on Israeli ISP servers with redundancy and security software, with stated design emphasis on screen loading speed and database query performance.
The product surface spans lead capture (from landing pages), lead pipeline and status management, customer record and relationship management, sales process tracking, call center/telephony integration with campaign management, SMS and email marketing automation, document archiving, task scheduling with GMAIL calendar sync, and an accounting module with credit card processing, bank direct debit, and invoicing. Customers documented include Israeli businesses, non-profits, colleges, and educational institutions across multiple sectors.
Revenue is generated exclusively through SaaS subscriptions (monthly and annual billing) on Zebra CRM and Zebra Lite, supplemented by implementation, training, and ongoing support services delivered by Icom Software. Pricing is quote-based and not publicly disclosed. The company operates a self-serve, cloud-based GTM with free trial signups accessible directly through zebracrm.com, supported by content marketing through a Hebrew-language blog and organic SEO. The company is privately held, has not disclosed external institutional funding, and reports 1–10 employees.
Zebra CRM firmographics
Firmographics- Name
- Zebra CRM
- Legal name
- Zebra CRM (operated by Icom Software Ltd.)
- Website
- https://zebracrm.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Zebra CRM is an Israel-only cloud-based customer relationship management platform operated by Icom Software Ltd., offering a full CRM suite and a lightweight Zebra Lite tier to Israeli small businesses, mid-market firms, non-profits, and educational institutions via SaaS subscriptions.
- Ownership category
- akta.pro rank
Zebra CRM industry classification
Industry- Product category
- Customer Relationship Management (CRM) Software
- NAICS
- Custom Computer Programming Services (541511)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Customer Success & Account Management CRM (HDAEAFAD)
- akta.pro secondary industries
- Marketing Automation & Campaign Management CRM (HDAEAFAB), Customer Service, Support & Contact Center CRM (HDAEAFAC)
Keywords
Where Zebra CRM is headquartered
LocationHeadquarters
- HQ city
- Ramat Hadar
- HQ country
- Israel
- HQ region
- Middle East
Offices1 record
Markets served
Zebra CRM business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS CRM Subscription (Zebra CRM): Full-featured cloud CRM platform provided as a subscription service, available in monthly and annual billing cycles. Targets mid-market and large businesses requiring comprehensive customer management.
- SaaS CRM Subscription (Zebra Lite): Lightweight cloud CRM version targeting small businesses and startups, positioned at a lower price point than the full version.
- Implementation and Training Services: Full implementation process, training, and comprehensive training manuals for ongoing operation of the systems, provided as part of the service envelope by iCom Software.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Zebra Lite — entry-level CRM for small businesses |
| Subscription | Annual | Zebra Lite — annual billing |
| Subscription | Monthly | Full Zebra CRM — mid-market/enterprise |
| Subscription | Annual | Full Zebra CRM — annual billing |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
Zebra CRM product offering
Product offeringCore offering
Zebra CRM is a cloud-based customer relationship management SaaS platform developed and operated by Icom Software Ltd. (אייקום תוכנה בע"מ) in Israel. It provides lead management, customer records, sales process management, telephony integration, SMS/email marketing automation, accounting and invoicing, task scheduling, document archiving, and credit card payment processing via a web browser, available in a full version for mid-market and larger organizations and a streamlined Zebra Lite version for small businesses and startups.
Product overview
Zebra CRM is an Israeli cloud-based CRM platform developed and maintained by iCom Software Ltd. (אייקום תוכנה בע"מ). The portfolio consists of two distinct product tiers: (1) the full Zebra CRM platform — a comprehensive customer relationship management system covering lead management, customer records, sales processes, telephony, SMS, email, and accounting modules — and (2) Zebra Lite — a lightweight, streamlined CRM for small businesses at a lower price point. Both products are delivered as SaaS via the web, with regular version updates included.
Differentiator
Problem solved
Functional benefit
Brands
- Zebra Lite: A lightweight, innovative, and fast CRM system designed for small businesses
Products and services
- Zebra CRM Cloud-based customer relationship management platform for Israeli businesses, providing lead management, customer records, sales process management, telephony integration, SMS/email communication, accounting functions, task scheduling, document archiving, and credit card payment processing via web browser access. Targets mid-market and large organizations requiring comprehensive customer management.
- Zebra Lite Lightweight, fast, and user-friendly CRM system designed for small businesses and startups in Israel, offering essential customer management features at a lower cost than the full Zebra CRM tier.
Companies that use Zebra CRM
Customer profileSegments3 records
Ideal customer profiles3 records
Zebra CRM technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
Zebra CRM partnerships and signals
Strategic signalScale indicators1 record
Recent moves4 records
Expansion highlights4 records
Zebra CRM competitors and assessment
Company assessmentDirect peers
- Insightly: SMB-focused CRM with pipeline management, project management, and integrations. Competes for the same small/mid-market customer profile as Zebra CRM and Zebra Lite.
- Freshsales (Freshworks): Sales CRM with built-in telephony, email, and AI lead scoring, targeted at SMBs and mid-market. Comparable to Zebra on integrated call center/sales execution functionality and target customer profile.
- Apptivo: Affordable, modular CRM suite targeting SMBs with bundled sales, invoicing, and project management. Closely comparable to Zebra's integrated CRM+billing approach and SMB price positioning.
- Bitrix24: Affordable CRM with built-in telephony, contact center, and team collaboration, with a free tier serving SMBs. Highly comparable to Zebra's bundled CRM+telephony+accounting positioning for budget-conscious customers.
- Pipedrive: Sales-focused CRM targeting SMBs and mid-market with PLG motion and freemium/trial-based acquisition. Competes directly with Zebra CRM on lead management, pipeline, and ease of use for sales teams.
- monday.com: Israeli-founded work operating system with CRM-like sales/lead management capabilities, serving SMBs and mid-market with self-serve PLG motion. Direct domestic peer given shared Israeli SMB customer base, although monday.com is far larger and broader.
- Zoho CRM: Affordable, modular CRM platform with broad functionality (sales, telephony, email/SMS, invoicing) targeted at SMBs and mid-market globally. Closest functional peer to Zebra's full suite, competing on price-to-feature ratio.
Regional players
- eWay-CRM: Czech-based SMB CRM with similar lean-team, regional-niche profile. Comparable in scale and go-to-market approach to Zebra, with the key difference being geographic focus on Central Europe rather than Israel.
Broad incumbents
- Salesforce: Global CRM market leader with extensive ecosystem, AppExchange, and enterprise reach. Sets the standard product expectations in the category and competes for the same mid-market customers Zebra targets with its full CRM tier.
- HubSpot: Global CRM/marketing/sales platform with a robust free tier and PLG motion dominating the SMB CRM market. Serves as the main incumbent Zebra Lite competes against in the affordable CRM category.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
Zebra CRM financial estimates
Financial estimateRevenue estimate
Valuation estimate
Zebra CRM leadership team
Management profileNumber of profiles
Zebra CRM funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Zebra CRM M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Zebra CRM
What does Zebra CRM do?
Zebra CRM is a cloud-based customer relationship management SaaS platform developed and operated by Icom Software Ltd. (אייקום תוכנה בע"מ) in Israel. It provides lead management, customer records, sales process management, telephony integration, SMS/email marketing automation, accounting and invoicing, task scheduling, document archiving, and credit card payment processing via a web browser, available in a full version for mid-market and larger organizations and a streamlined Zebra Lite version for small businesses and startups.
Is Zebra CRM a public or private company?
Zebra CRM is a private company. It is classified as corporate owned and is currently operating.
When was Zebra CRM founded?
Zebra CRM was founded in 2005. It employs 1 to 10 people.
Where is Zebra CRM based?
Zebra CRM is headquartered in Ramat Hadar, Israel, in the Middle East region.
How does Zebra CRM make money?
Three revenue lines are on record. SaaS CRM Subscription (Zebra CRM) is the primary driver. The others are saaS CRM Subscription (Zebra Lite) and implementation and Training Services.
Who are Zebra CRM's main competitors?
Direct peers on record are Insightly, Freshsales (Freshworks), Apptivo, Bitrix24, Pipedrive, monday.com and Zoho CRM. eWay-CRM is listed as a regional player. Broad incumbents are Salesforce and HubSpot.
Does Zebra CRM have an API?
No public API is recorded for Zebra CRM.
What industry is Zebra CRM in?
Zebra CRM's product category is Customer Relationship Management (CRM) Software. Its primary akta.pro industry code is HDAEAFAD, Customer Success & Account Management CRM, with a secondary code of HDAEAFAB, Marketing Automation & Campaign Management CRM. Its NAICS code is 541511 and its SIC code is 7373.