Shepherd Village

What Shepherd Village does

Shepherd Village is a Canadian not-for-profit charitable organization (legal entity Shepherd Village Inc., charity registration B/N 105240485 RR0001) operating a single-campus Continuing Care Retirement Community at 3760 Sheppard Avenue East, Toronto, Ontario. Founded in 1961, it self-identifies as Toronto's largest not-for-profit seniors community and delivers a full continuum of care across four residential tiers: Terrace Retirement and Assisted Living, Manor Rental Apartments, Gardens Life Lease Residences, and Lodge Long Term Care. Residents and clients are supported by on-site ancillary services including Spiritual Life programming (rooted in the organization's affiliation with the Pentecostal Assemblies of Canada), a Fitness Centre, Pharmacy and Convenience Store, Salon and Spa, Foot Care, Dining, Guest Suites, Recreation, Home Care, and the Village Club Adult Day Centre.

The business model combines recurring resident fees across the four care tiers, ancillary service fees, adult day program fees, and donations/charitable giving (monthly giving, memorial donations, bequests, gift of securities, plus annual events such as the Golf Tournament and Bazaar Walkathon). Pricing is quote-based by care level and accommodation type and is not publicly disclosed; prospective residents contact the Retirement Admissions team directly. Distribution is direct-to-consumer via on-campus tours, a virtual Google Maps tour, website inquiry forms, phone inquiries, and referral partnerships with Ontario Health atHome, Mosaic Home Care, healthcare resource organizations (Alzheimer's Society of Toronto, Heart & Stroke Foundation, Parkinson's Society, Diabetes Canada, Arthritis Canada), and the PAOC church network.

The technology stack is limited to a content/marketing website (WCAG 2.0 AA compliant) plus standard social media channels (LinkedIn, YouTube, Facebook, Instagram, Pinterest, Twitter) and a blog ("Stories In A Nutshell"). The organization holds CARF International accreditation, ORCA membership, and RNAO Best Practice Spotlight Organization (BPSO) designation, and complies with PHIPA and PIPEDA. Headcount is reported in the 101-250 range. There are no disclosed AI/ML capabilities, no proprietary technology platform, and no public revenue or financial filings. Geographic footprint is restricted to Ontario, Canada.

Name

Shepherd Village

Legal name

Shepherd Village Inc.

Website

https://shepherdvillage.org

Company type

Private

Founded year

1961

Operating status

Operating

Headcount range

101–250 employees

Short description

Shepherd Village is Toronto's largest not-for-profit seniors community, operating a single-campus Continuing Care Retirement Community since 1961 that delivers a full continuum of care (independent living through long-term care) plus ancillary services to seniors and their families.

Ownership category

akta.pro rank

Product category

Continuing Care Retirement Community (Senior Living & Long-Term Care)

NAICS

Continuing Care Retirement Communities (623311), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Assisted Living Facilities for the Elderly (623312), Nursing and Residential Care Facilities (623)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051), Services-Home Health Care Services (8082)

akta.pro primary industry

Nonprofit / Faith-Based CCRCs (HLADAEAC)

akta.pro secondary industry

Single-Site CCRCs (HLADAEAE)

Keywords

• Senior living services
• Long-term care
• Retirement community
• Assisted living
• Continuing care retirement

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Resident Fees: Fees from residents living in various care levels including Terrace Retirement and Assisted Living, Manor Rental Apartments, Gardens Life Lease Residences, and Lodge Long Term Care
2. Healthcare Services: Revenue from ancillary healthcare services including pharmacy, foot care, salon and spa, and other on-site medical services
3. Adult Day Program: Fees from The Village Club Adult Day Centre providing day programming for adults 65+ with physical or cognitive impairment
4. Donations and Charitable Giving: As a registered charity (B/N 105240485 RR0001), the organization receives donations including monthly giving, memorial donations, bequests, and gift of securities

Pricing tiers

Distribution channels4 records

Marketing channels13 records

Core offering

Shepherd Village operates a Toronto-based not-for-profit Continuing Care Retirement Community (CCRC) delivering a continuum of care through four residential programs — Terrace Retirement and Assisted Living, Manor Rental Apartments, Gardens Life Lease Residences, and Lodge Long Term Care — alongside ancillary resident services such as spiritual life, fitness, adult day centre, home care, foot care, salon and spa, dining, pharmacy, guest suites, and recreation. Residents can transition across independent, assisted, and long-term care levels on a single campus as their needs evolve.

Product overview

Shepherd Village is Toronto's largest not-for-profit seniors community offering a continuum of care through multiple living options and support services. The organization operates a multi-product portfolio including Terrace Retirement and Assisted Living, Manor Rental Apartments, Gardens Life Lease Residences, and Lodge Long Term Care. These residential programs are supported by a comprehensive suite of services including Spiritual Life Services, Fitness Centre, Village Club Adult Day Centre, Home Care, Foot Care, Salon and Spa, Dining, Pharmacy and Convenience Store, Guest Suites, and Recreation programs. Shepherd Village functions as a CCRC (Continuing Care Retirement Community) model where residents can transition between levels of care based on their needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Terrace Retirement and Assisted Living A retirement and assisted living residence offering personalized care services for seniors who need support with daily activities while maintaining independence.
• Manor Rental Apartments Rental apartments for independent seniors within the Shepherd Village seniors community.
• Gardens Life Lease Residences Life lease residences offering seniors an ownership model with access to community amenities and care services. A new life lease residence is announced as coming soon.
• Lodge Long Term Care Long-term care facility providing 24-hour nursing care and support for seniors with complex medical needs.
• Village Club – Adult Day Centre Adult day centre providing stimulating social programming for adults aged 65+ experiencing physical or cognitive impairment, while providing respite for caregivers.
• Home Care Home care services providing nursing and quality person-centred care for seniors in their own residences.
• Spiritual Life Services Spiritual support services including chaplaincy, pastoral counseling, hospital visitation, funeral service support, and virtual worship services for residents.
• Fitness Centre Fitness and wellness programs and facilities for seniors to maintain physical health and mobility.
• Foot Care Foot care services for seniors provided by qualified practitioners.
• Pharmacy and Convenience Store Pharmacy and convenience store providing medications and daily necessities for residents.
• Salon and Spa Salon and spa services for residents offering personal care and relaxation treatments.
• Dining Dining services providing meals for residents within the community.
• Guest Suites Guest suites available for family members and visitors of residents.
• Recreation Recreation programs and activities for resident engagement and social connection.
• Life Happens (Book) Book by Mario Gugliotta, with proceeds donated to Shepherd Village as a fundraising product.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered core, secondary and minor.

• CARF InternationalcoreStrategic or Co-development PartnerCommission on Accreditation of Rehabilitation Facilities (CARF) has been a leading, independent, non-profit accrediting body of human services since 1966. CARF accreditation demonstrates Shepherd Village's commitment to quality standards focused on outcomes and satisfaction of persons served.
• ORCA (Ontario Retirement Communities Association)coreStrategic or Co-development PartnerORCA is a non-profit association that accredits retirement homes in Ontario. All member homes must undergo rigorous evaluation to ensure they meet ORCA's standards for safety and security, recreation, food services, environmental services, and housekeeping.
• Pentecostal Assemblies of Canada (PAOC)coreStrategic or Co-development PartnerShepherd Village recognizes its origins and shared common creed and values with the Pentecostal Assemblies of Canada, which is a Fellowship of more than 1,100 churches across English and French-speaking Canada.
• Mosaic Home Care Services and Community Resources CentresecondaryTechnology or IntegrationMosaic Home Care provides nursing services, quality person-centred home care services and community resource centres. Newsletter partnership showing collaborative relationship.
• Ontario Long Term Care Association (OLTCA)coreStrategic or Co-development PartnerOLTCA is the largest long term care provider association in Ontario and the only association that represents the full mix of long term care operators - private, not-for-profit, charitable and municipal.
• Ontario Health atHomecoreStrategic or Co-development PartnerOntario Health atHome is committed to making the transition from family home to long-term care as easy as possible by helping individuals and families understand available options and make right decisions.
• Ontario GovernmentcoreStrategic or Co-development PartnerThe Ontario Government offers a wide range of programs and services for senior citizens including information and resources for retirement planning, finances, leisure activities, and healthcare resources.
• Best Practice Spotlight Organization (BPSO) - RNAOcoreStrategic or Co-development PartnerThe BPSO designation is a knowledge translation strategy that helps optimize health outcomes at individual, organizational and health system levels. Shepherd Village partners with RNAO as a BPSO-designated organization with designation renewable every two years.
• Alzheimer's Society of TorontominorOthersResource organization providing support and information for residents and families affected by dementia.
• Arthritis CanadaminorOthersHealthcare resource organization for arthritis-related support.
• Canadian Diabetes AssociationminorOthersHealthcare resource organization for diabetes management support.
• Heart & Stroke Foundation of CanadaminorOthersHealthcare resource organization for heart and stroke-related support.
• Parkinson's Society of CanadaminorOthersHealthcare resource organization for Parkinson's disease support.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Baycrest: Toronto-based non-profit senior care organization operating a continuum of independent living, assisted living, and long-term care, with academic/research affiliations. Directly comparable to Shepherd Village as a CCRC-style NFP operator in the same Toronto market.
• Holland Christian Homes: Faith-rooted (Christian Reformed) non-profit seniors community in the GTA operating retirement, assisted living, and long-term care. Closely comparable to Shepherd Village on NFP status, faith-based heritage, and CCRC-style continuum.
• Verve Senior Living: Ontario-focused retirement residence operator with multiple GTA-area communities. Directly comparable on retirement living product mix and Ontario urban market, though for-profit.
• Seasons Retirement Communities: Ontario-based retirement residence operator with multiple communities across the province. Comparable to Shepherd Village on retirement living product and Ontario scale, though operates as a multi-site for-profit.
• Delmanor: Toronto-area retirement residence operator with multiple communities across the GTA. Comparable to Shepherd Village on urban Toronto retirement market positioning and continuum-style service offerings.

Broad incumbents

• Revera: One of Canada's largest senior living operators (formerly for-profit, now PSP-owned) with retirement, assisted living, and long-term care portfolios across multiple provinces. Comparable as a broad incumbent CCRC/senior living operator, though for-profit and not Ontario-only.
• Chartwell Retirement Residences: Public Canadian retirement and long-term care operator with a large Ontario footprint. Comparable to Shepherd Village on retirement living product, but for-profit and portfolio-diversified rather than single-campus.
• Sienna Senior Living: Public Canadian senior living operator with retirement residences and long-term care homes concentrated in Ontario. Overlaps directly with Shepherd Village's Lodge Long Term Care and assisted living offerings.
• Extendicare: Public Canadian long-term care and home health care provider with significant Ontario LTC bed count. Comparable on LTC operations and Ontario Health atHome referral dynamics, though for-profit.
• Amica Senior Lifestyles: Canadian retirement residence operator focused on premium independent and assisted living. Comparable to Shepherd Village's Terrace and Manor rental offerings with similar Ontario urban market exposure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/shepvill
• YouTubeyoutube.com/@shepvillage
• Facebookfacebook.com/shepherdvillage
• LinkedInlinkedin.com/company/shepherd-village-inc.
• Instagraminstagram.com/shepherdvillage
• Pinterestpinterest.ca/shepherdvillagecanada

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shepherd Village