Xceltek
Tulsa-headquartered managed IT services provider delivering bundled cybersecurity, cloud, backup, vCIO, and compliance services to healthcare and 13+ other industries nationwide through a Smart Hands network of 4,000+ technicians under a single monthly subscription fee.
- Company typePrivate
- Founded2010
- HeadquartersTulsa, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Xceltek does
Xceltek is a privately held managed IT services provider headquartered in Tulsa, Oklahoma. Founded in 2010, the company delivers bundled IT management, cybersecurity, cloud, backup, business intelligence, vCIO, VoIP, network design, and regulatory compliance services to businesses across 13+ vertical industries including healthcare, legal, financial services, manufacturing, automotive, education, retail, logistics, hospitality, non-profit, real estate, engineering/construction, and private equity. Healthcare and medical practices are identified as the primary customer segment, with HIPAA-aligned offerings as a focal use case.
The service portfolio is organized around six branded solutions: XManage (24/7 managed IT and helpdesk), XBackup (encrypted backups and disaster recovery), XProtect (cybersecurity powered by sister company Cytek), XCloud (Microsoft 365 and Azure migration and optimization), and Xpulse (business intelligence and data analytics), supplemented by compliance services spanning HIPAA, PCI-DSS, SOC 2, NIST 800-171, CMMC Level 2, FERPA, GLBA, ABA, and SEC/FINRA frameworks. Delivery combines a <60-second-response remote helpdesk with the Smart Hands nationwide technician dispatch network of 4,000+ IT experts, anchored by Microsoft Silver Partner and Cisco technology partnerships plus integrations with ConnectWise, SentinelOne, Lenovo, and TD Synnex.
Xceltek monetizes through a single monthly subscription fee under a "one partner, one agreement" model, eliminating the need for multiple vendor relationships. Go-to-market combines enterprise field sales with an inside sales team handling inbound inquiries at (888) 585-8484 and via web contact forms. The company also operates under the DBA Tech Evolutions and maintains a sister-company relationship with Cytek for cybersecurity delivery. Operational metrics disclosed include 170K+ tickets resolved annually, <60-second average response time, and a 98% customer satisfaction rating; revenue, funding, ownership structure, and named enterprise customers are not disclosed in available material.
Xceltek firmographics
Firmographics- Name
- Xceltek
- Legal name
- Xceltek
- Website
- https://xceltek.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Tulsa-headquartered managed IT services provider delivering bundled cybersecurity, cloud, backup, vCIO, and compliance services to healthcare and 13+ other industries nationwide through a Smart Hands network of 4,000+ technicians under a single monthly subscription fee.
- Ownership category
- akta.pro rank
Xceltek industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Telephone Call Centers (56142)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Technical & Product Support (Tier 0–2, Troubleshooting) (BPAAABAF)
- akta.pro secondary industry
- Network & Connectivity Support (LAN/WAN, Wi‑Fi, ISP/Telco) (BPAAACAD)
Keywords
Where Xceltek is headquartered
LocationHeadquarters
- HQ city
- Tulsa
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Xceltek business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Comprehensive managed IT services billed as a single monthly fee covering cybersecurity, cloud management, helpdesk support, data backup, and compliance services. One partner, one agreement model eliminates need for multiple vendors.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Comprehensive managed IT services bundled in single monthly subscription |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Xceltek product offering
Product offeringCore offering
Xceltek provides managed IT services to mid-market and enterprise clients across 13+ industry verticals, packaged under five proprietary branded solutions (XManage, XBackup, XProtect, XCloud, Xpulse) plus vCIO consultation, compliance management, VoIP hosting, network design, and system integration. Services are delivered via a nationwide network of 4,000+ IT experts with 24/7 remote helpdesk and on-site Smart Hands dispatch. The company bundles cybersecurity, cloud, helpdesk, backup, and compliance into a single monthly subscription.
Product overview
Xceltek is a managed IT services provider offering a comprehensive suite of technology services for businesses across multiple industries. The company operates a platform-plus-products architecture centered around six core branded solutions: XManage (managed IT and helpdesk support), XBackup (data protection and disaster recovery), XProtect (cybersecurity powered by sister company Cytek), XCloud (cloud computing and hosting), and Xpulse (business intelligence and analytics). Additional services include VoIP hosting, network design, vCIO consultation, system integration, and regulatory compliance management. The company serves 13+ industry verticals including healthcare, legal, financial services, manufacturing, automotive, education, and retail/e-commerce, with services available nationwide from their Tulsa, Oklahoma headquarters.
Differentiator
Problem solved
Functional benefit
Brands
- XManage: Managed IT and support service offering 24/7 helpdesk, monitoring, and unlimited remote/onsite helpdesk support.
- XBackup
- XProtect
- XCloud
- Xpulse
Products and services
- XManage Managed IT and support service providing 24/7 helpdesk, unlimited remote and onsite support, proactive monitoring, patching, and maintenance for business IT infrastructure.
- XBackup Data protection service featuring automatic encrypted backups, tested disaster recovery, and business continuity planning.
- XProtect Cybersecurity solution providing 24/7 threat detection, endpoint protection, and SIEM monitoring. Powered by sister company Cytek.
- XCloud Cloud computing and hosting service covering cloud migration, Microsoft 365, Azure hosting, and continuous optimization.
- Xpulse Business intelligence and data analytics platform providing insights and reporting for business operations.
- VoIP Hosting & Management Business phone systems hosting and management service for voice communications.
- Network Design & Installation Enterprise network infrastructure design and installation services.
- vCIO Consultation Strategic IT leadership service providing IT roadmapping and vendor management without the cost of a full-time executive.
- System Integration Service connecting tools and platforms to work together within business IT environments.
- Regulatory Compliance Services Compliance management services covering HIPAA, PCI-DSS, SOC 2 audits and ongoing compliance across all business locations.
Quantifiable outcome
- 170K+ tickets resolved per year
- +2 more outcomes
Companies that use Xceltek
Customer profileNamed customers2 records
Segments13 records
Ideal customer profiles5 records
Xceltek technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
Feature6 records
Xceltek partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft Silver Partner providing cloud services including Microsoft 365 and Azure hosting and optimization. Core technology partnership for cloud management services.
- CiscocoreTechnology partnership for network design, installation, and enterprise network infrastructure services.
- CytekcoreSister company providing top healthcare cybersecurity and compliance services. Powers Xceltek's XProtect cybersecurity services and HIPAA compliance offerings. Co-development partnership for integrated security solutions including Cytek Safeguard, Cytek Security Mail, Cytek Shield, and Cytek Chat.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
Xceltek competitors and assessment
Company assessmentDirect peers
- Dataprise: Mid-market and enterprise managed IT services provider with nationwide coverage across cybersecurity, cloud, and helpdesk. Directly comparable to Xceltek in service portfolio, target customer profile, and multi-state delivery model.
- Intelligent Technical Solutions: Managed IT and cybersecurity provider with strong healthcare, dental, and legal vertical focus. Closely matches Xceltek's primary vertical (healthcare/dental), compliance-led positioning, and SMB/mid-market customer base.
- Single Path: Healthcare-focused managed IT services provider serving medical practices, dental groups, and specialty providers. Direct vertical overlap with Xceltek's primary healthcare segment and similar HIPAA-centric service model.
- Impact Networking: Mid-market managed IT, cybersecurity, and cloud provider with multi-vertical coverage. Comparable scale and bundled managed-services-plus-cybersecurity portfolio to Xceltek.
- Ascend Technologies: Managed IT, cybersecurity, and cloud services provider for mid-market and enterprise clients across multiple regulated verticals. Comparable GTM and service packaging to Xceltek.
Emerging players
- Medix Dental IT: Dental-practice-focused IT support and managed services firm. Highly comparable to Xceltek's healthcare/dental focus but with a narrower vertical specialization and smaller scale.
- PBHS: Dental practice technology and IT services company serving dental and oral surgery practices. Comparable in dental vertical focus and HIPAA-driven compliance positioning.
Broad incumbents
- CompuCom: Large-scale managed IT services and workplace technology provider serving enterprise and mid-market clients. Comparable service breadth (helpdesk, cloud, security) but at materially larger scale than Xceltek.
- Kyndryl: Global enterprise IT infrastructure services provider offering managed services, cybersecurity, and cloud modernization. Broad incumbent competing for the same multi-state compliance-led engagements Xceltek targets.
Others
- ConnectWise: IT management software vendor (RMM, PSA, cybersecurity) whose platform Xceltek explicitly uses. Connected ecosystem participant rather than a direct competitor, but its partner ecosystem directly shapes Xceltek's delivery economics.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Xceltek social profiles
Digital presenceXceltek compliance and trust
Trust signalCompliance8 records
Xceltek financial estimates
Financial estimateRevenue estimate
Valuation estimate
Xceltek leadership team
Management profileNumber of profiles
Xceltek funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Xceltek M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Xceltek
What does Xceltek do?
Xceltek provides managed IT services to mid-market and enterprise clients across 13+ industry verticals, packaged under five proprietary branded solutions (XManage, XBackup, XProtect, XCloud, Xpulse) plus vCIO consultation, compliance management, VoIP hosting, network design, and system integration. Services are delivered via a nationwide network of 4,000+ IT experts with 24/7 remote helpdesk and on-site Smart Hands dispatch. The company bundles cybersecurity, cloud, helpdesk, backup, and compliance into a single monthly subscription.
Is Xceltek a public or private company?
Xceltek is a private company. It is classified as unknown and is currently operating.
When was Xceltek founded?
Xceltek was founded in 2010. It employs 11 to 50 people.
Where is Xceltek based?
Xceltek is headquartered in Tulsa, United States, in the North America region.
How does Xceltek make money?
One revenue line is on record: managed IT Services.
Who are Xceltek's main competitors?
Direct peers on record are Dataprise, Intelligent Technical Solutions, Single Path, Impact Networking and Ascend Technologies. Emerging players are Medix Dental IT and PBHS. Broad incumbents are CompuCom and Kyndryl. ConnectWise is listed as an others.
Does Xceltek have an API?
No public API is recorded for Xceltek.
What industry is Xceltek in?
Xceltek's product category is Managed IT Services. Its primary akta.pro industry code is BPAAABAF, Technical & Product Support (Tier 0–2, Troubleshooting), with a secondary code of BPAAACAD, Network & Connectivity Support (LAN/WAN, Wi‑Fi, ISP/Telco). Its NAICS code is 54151 and its SIC code is 7373.