What contict does

Contict is a privately held Dutch ICT managed services provider headquartered in Oldenzaal, serving small and medium-sized businesses primarily in the Twente/Oost-Nederland region with select mid-market and enterprise accounts across the Netherlands. The company delivers an integrated stack spanning Cloud, Connectivity, Voice, and Security, anchored on a Microsoft 365 foundation, with additional proprietary components including its own high-availability datacenter and the Mijn Contict customer self-service portal. It holds ISO 27001 certification, Microsoft Solution Partner for Modern Work (SMB), Microsoft CSP Direct Partner status, and Fortinet Select Partner credentials.

Contict's core product is its tiered Modern Workplace offering (Basis, Standaard, Compleet, Compleet+), built on Microsoft 365 Business Standard, Business Premium, or E3, bundled with Contict-managed backup, security baselines, MFA conditional access, endpoint protection, print management, and patch management. It is supplemented by hosted IP telephony (Voice), fiber/VPN connectivity (Connectivity), Fortinet-based security fabric with Phished awareness training, and dedicated Microsoft consultancy and training services delivered from the in-house Het Slimme Werken Center.

Revenue is generated primarily through recurring managed-service subscriptions billed annually (per user/license/capacity), supplemented by time-and-materials consultancy and hardware resale. Distribution is direct via field account managers and an inside-sales (binnendienst) team; no third-party resellers are used. Since 2025 Contict operates as a member of the Your.Cloud group (following prior affiliation with Enreach from 2022), while retaining its own team, brand, and operations in Oldenzaal. Total headcount is modest at an estimated 30-60, with a long-tenured leadership transition completed in April 2024 when Sjoerd ten Oever succeeded Gerard Heskamp as CEO.

Name

contict

Legal name

Contict B.V.

Website

https://contict.nl

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Contict is a Dutch managed ICT services provider based in Oldenzaal, delivering cloud, connectivity, voice, and security solutions built on Microsoft 365 to small and medium-sized businesses, primarily in the Twente/Oost-Nederland region. Since 2025 it operates within the Your.Cloud group.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Video Conferencing & Meetings (HDAIAHAI)

akta.pro secondary industries

Video Conferencing & Meetings (BPAMACAD), Cloud Security Managed Services (CSPM/CWPP/CNAPP) (BPAEADAF), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK)

Keywords

• Managed ICT services
• Cloud services
• Microsoft 365
• Connectivity services
• IT consultancy

Headquarters

HQ city

Oldenzaal

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed ICT Services (Subscription): Recurring monthly or annual subscription fees for managed cloud, connectivity, voice, and security services. Pricing is based on the number of users, licenses, or capacity components, as outlined in the Algemene Voorwaarden (Article 6). Contracts are typically annual with a 3-month notice period.
2. Professional Services & Consultancy: One-time fees for consultancy engagements including Microsoft 365 implementation, migrations, training, and custom ICT projects. Billed on time-and-materials basis (nacalculatie) after work is performed.
3. Hardware Sales: Sale of physical equipment including mobile phones, networking hardware, and other ICT peripherals. Subject to eigendomsvoorbehoud (retention of title) clauses per the Algemene Voorwaarden.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Contict provides managed ICT services for Dutch SMBs covering Cloud, Voice (VoIP/telephony), Connectivity, Security, Consultancy and Training, built on a Microsoft 365 foundation and delivered as recurring subscriptions or one-off projects. It bundles these into a tiered Modern Workplace (Moderne Werkplek) package and adds complementary tools such as Office 365 backup, Printix, Exclaimer and the Phished security awareness platform.

Differentiator

Problem solved

Functional benefit

Brands

• Contict Connect: Cloud services added to Contict's portfolio alongside existing telephony offerings.
• Het Slimme Werken Center
• Contict Academy
• Mijn Contict

Products and services

• Cloud Services Cloud infrastructure and desktop virtualization enabling remote work, with access to applications and data from any location. Delivered as IaaS, PaaS and SaaS via Microsoft Azure and Contict's own datacenter, targeted at Dutch SMB customers.
• Voice / Telefonie Hosted IP telephony and VoIP business phone systems, available on-premise or in the cloud, with fixed-mobile integration (VaMo) and professional phone system features for Dutch SMBs.
• Connectivity Internet connectivity and networking solutions including fiber, VPN and mobile connections, delivering reliable, fast and secure network connections for business operations.
• Security Comprehensive cybersecurity solutions including endpoint protection, firewall management, multi-factor authentication and security awareness training, delivered under Contict's ISO 27001 certified security posture.
• Consultancy Microsoft 365 and IT consultancy services including implementation, optimization and strategic advisory for Microsoft Teams, SharePoint and cloud migrations, delivered on a time-and-materials basis.
• Trainingen ICT training and onboarding services for new technology implementations, helping organizations ensure effective adoption of Microsoft 365 and other ICT solutions.
• Moderne Werkplek (Modern Workplace) Microsoft 365 Bundled modern digital workplace solution based on Microsoft 365, providing secure, flexible work environments with Teams, SharePoint, OneDrive, Outlook and Windows, offered in tiers Basis, Standaard, Compleet and Compleet+.
• Office 365 Back-up External backup solution for Microsoft 365 data providing recovery options, ransomware protection and long retention periods independent of Microsoft defaults.
• Printix Cloud-based print management solution enabling printing from any device (laptop, tablet, smartphone) to any printer, with cloud-based print queue management.
• Exclaimer Cloud-based email signature management software enabling professional, standardized email signatures with company branding, logos and legal disclaimers across organizational email communications.
• Phished Security Awareness Security awareness and phishing simulation platform with behavioral risk scoring (Phished Behavioural Risk Score) for employee training, helping organizations prevent cyberattacks.
• Contict Servicedesk IT service desk providing support from 07:30 daily, handling customer questions, problem resolution and proactive solution recommendations as a contracted service.

Quantifiable outcome

• 340 solar panels power the Contict office, making it largely energy-neutral — supporting green ICT goals.
• +3 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability3 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered core, flagship and minor.

• MicrosoftcoreTechnology or IntegrationContict is a Microsoft Solution Partner for Modern Work (Small & Medium Business) and a Microsoft CSP Direct Partner. The company specializes in Microsoft 365 implementations, Azure services, Teams, SharePoint, and OneDrive. As one of the first Dutch partners to achieve this status, Contict demonstrates deep Microsoft competency and sells Microsoft licenses directly to clients.
• EnreachcoreStrategic or Co-development PartnerContict joined the Enreach group, which delivers collaboration technology and telecom services across the Netherlands, UK, Germany, Spain, Denmark, Finland, and the Baltic States. Enreach operates in more than 25 countries with 1,100 employees across 24 European offices. The partnership enables Contict to offer enhanced communication and workflow solutions.
• Your.CloudflagshipStrategic or Co-development PartnerContict joined Your.Cloud to build further on the future together, with Contict retaining its own team and approach in Oldenzaal while benefiting from more knowledge, innovation, and capabilities within a stronger ICT platform. Since 2025, Contict is part of Your.Cloud. This affiliation provides access to a broader collective of ICT expertise while maintaining operational independence.
• FortinetcoreTechnology or IntegrationContict is a Fortinet Select Partner, delivering Fortinet's security fabric solutions including next-generation firewalls, network security, and endpoint protection. The partnership is highlighted as part of Contict's layered security approach for clients.
• OdidominorChannel Partner/ Reseller/ DistributorOdido is a telecommunications provider partnered with Contict for mobile and connectivity services, enabling Contict to offer mobile telephony and data solutions to clients at competitive rates.
• KPNminorChannel Partner/ Reseller/ DistributorKPN is a Dutch telecommunications provider partnered with Contict for fixed and mobile connectivity solutions, broadband, and related ICT services.
• NdixminorChannel Partner/ Reseller/ DistributorNdix is a connectivity and network services provider operating in the Dutch market, partnered with Contict to deliver internet and network solutions.
• RoutITminorChannel Partner/ Reseller/ DistributorRoutIT is a Dutch ICT services provider and technology partner delivering cloud, connectivity, and communication solutions. Contict collaborates with RoutIT on specific technology deployments.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• KPN: KPN is the dominant Dutch telecommunications incumbent that increasingly bundles managed IT, cloud, and security services for SMB and mid-market — comparable end customer and an overlapping voice/connectivity portfolio, though KPN competes more broadly as a telco than as a niche M365 partner.
• Computacenter: Computacenter is a large UK-based managed services provider with a strong European footprint (including the Netherlands) providing workplace, cloud, and security services — comparable managed-services delivery model but at significantly larger scale and enterprise-segment focus.

Direct peers

• Totality Services: Totality Services is a UK-based managed IT services provider focused on Microsoft 365, Azure, and security for SMB — comparable offering and customer segment, providing a useful cross-market benchmark for Contict's productized M365/Security stack.
• RoutIT: RoutIT is a Dutch ICT services provider offering cloud, connectivity, voice, and security to SMB clients — directly comparable to Contict on offering, customer segment, and geographic footprint. RoutIT is even named in Contict's own partner ecosystem, signaling overlapping go-to-market.
• Solvinity: Solvinity is a Netherlands-based managed services and cloud provider (now part of KPN) serving Dutch and European enterprises with managed cloud, security, and connectivity — comparable to Contict's cloud + managed security stack though focused on a slightly larger customer segment.
• Cegeka: Cegeka is a Benelux-headquartered IT services company delivering managed cloud, infrastructure, security, and Microsoft 365 services to mid-market and enterprise clients across the Netherlands and Belgium — directly comparable on managed-services delivery model and Microsoft stack.
• Simac: Simac is a Belgian/Dutch IT solutions provider offering managed services, cloud, and Microsoft solutions to mid-market and enterprise clients — comparable business model and portfolio to Contict with somewhat broader geographic reach in the Benelux.
• NewDay Group (NewDay IT, DayOne): NewDay Group is a Dutch managed IT services provider focused on cloud, workplace, and security for SMB and mid-market organizations in the Netherlands — directly comparable on target segment, Microsoft-centric stack, and managed-recurring-services business model.
• Conclusion: Conclusion is a Netherlands-based IT services group delivering managed services, cloud, and Microsoft solutions to Dutch enterprises and public sector — relevant comparable for Contict's managed cloud/security offering though operating at broader scale.

Others

• Enreach (sister group): Enreach is the European collaboration/telecom group of which Contict was previously a member; it provides UCaaS, contact center, and voice services across 25+ countries. Contict's continued commercial alignment with Enreach Contact makes it a direct operator/sister comparable rather than a competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/contict.nl/?ref=br_rs
• LinkedInlinkedin.com/company/contict
• Instagraminstagram.com/contict
• Xx.com/Contict_nl

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about contict