RESCUECOM
RESCUECOM Corporation is a privately held Syracuse-based computer repair and IT support firm that sells unlimited subscription support and security services to U.S., Canadian, and U.K. consumers and businesses via a 4,000+ technician network and patented iProtector® monitoring software.
- Company typePrivate
- Founded1997
- HeadquartersSyracuse, United States
- Headcount501–1,000
- GTM typeB2B and B2C
- OfferingServices
What RESCUECOM does
RESCUECOM Corporation is a privately held U.S. computer repair, security, and IT support company founded in 1997 (with Mac repair operations traceable to 1985), headquartered in Syracuse, New York. It sells subscription-based unlimited computer support to both individual consumers and businesses, anchored by its patented iProtector® monitoring platform with Self-Heal™ capability, the RESCUECOM Internet Security Suite, the X-Ray® system transparency tool, and SYSTEM ONE® scheduling software. Service delivery combines cloud-based remote repair with a field network of more than 4,000 Certified Level-3 technicians providing onsite coverage across the U.S., Canada, and the U.K., with 24/7/365 availability and a minimum 12-month subscription model at $59.99/month per computer for the standard business tier and $99.99/month for server and security recovery, plus a premium High Net Worth Individual plan and $298/hour one-time service. The company operates as a Microsoft Gold Certified Partner and Cloud Services Provider, reselling Microsoft Azure Backup and Office 365, and reports a customer base of 100,000+ split roughly evenly between home and business users, with a 4.9/5 Google rating across 1,101 reviews and press recognition from CNN, The New York Times, and Fox Business. Ownership is founder-controlled (CEO David A. Milman) with no disclosed external funding or parent company.
RESCUECOM firmographics
Firmographics- Name
- RESCUECOM
- Legal name
- RESCUECOM Corporation
- Website
- https://rescuecom.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- RESCUECOM Corporation is a privately held Syracuse-based computer repair and IT support firm that sells unlimited subscription support and security services to U.S., Canadian, and U.K. consumers and businesses via a 4,000+ technician network and patented iProtector® monitoring software.
- Ownership category
- akta.pro rank
RESCUECOM industry classification
Industry- Product category
- Computer Repair and IT Support Services
- NAICS
- Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Miscellaneous Repair Services (7600), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Data Recovery, Device Unlocking & Software Repair Services (CRACAJAJ)
- akta.pro secondary industry
- Disaster Recovery Orchestration & Automation (Runbooks) (HDABAIAH)
Keywords
Where RESCUECOM is headquartered
LocationHeadquarters
- HQ city
- Syracuse
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
RESCUECOM business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Unlimited Computer Support Subscription (Home): Comprehensive subscription plan covering unlimited remote computer repair, iProtector® monitoring and protection, Internet Security Suite, computer optimization, Wi-Fi networking support, unlimited tech support for devices, and free onsite service for complex problems. Monthly billing with low fixed payments.
- Unlimited Computer Support Subscription (Business): Business-focused subscription at $59.99/month per computer including unlimited onsite IT support and remote computer repair with no hourly rates. Covers hardware, software, networking, training, data recovery, printing, and servers.
- Server and Security Recovery Subscription: Premium subscription tier at $99.99/month for servers and security recovery, including free onsite service with $125 signup fee.
- One-time Service: Hourly service option at $298/hour with two-hour minimum for customers preferring non-subscription engagement.
- High Net Worth Individual Plan: Premium tier for high net worth individuals with higher signup fees and per-device coverage for comprehensive tech coverage of entire household technology including desktops, laptops, tablets, mobile devices, smartphones, wearables, Internet-connected TV, gaming systems, phone systems, security systems, networks and servers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Business Unlimited Computer Support Subscription at $59.99/month per computer |
| Subscription | Monthly | Standard Unlimited Computer Support Subscription at $59.99/month |
| Subscription | Monthly | Server and Security Recovery at $99.99/month |
| Other | Pay-as-you-go | One-time hourly service at $298/hour |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
RESCUECOM product offering
Product offeringCore offering
RESCUECOM provides subscription-based computer repair, tech support, and security monitoring services delivered remotely and onsite by a network of more than 4,000 certified Level-3 technicians with a minimum of 10 years of experience. The company also sells proprietary software products (iProtector, X-Ray, SYSTEM ONE) and operates across the United States, Canada, and the United Kingdom.
Product overview
RESCUECOM is a computer repair, security, and IT support company offering a subscription-based service model. The core offering is the Unlimited Computer Support Subscription™, which bundles unlimited remote and onsite computer repair, monitoring, and protection under a single monthly plan. The product portfolio centers around proprietary software tools including iProtector® (with Self-Heal™ technology), the RESCUECOM Internet Security Suite (antivirus), RESCUECOM X-Ray® (transparency software), and SYSTEM ONE® (scheduling). Services span remote repair, onsite support, virus removal, data recovery, system recovery, network services, and specialized solutions for robotics, drones, smartphones, and business IT. The company operates through a network of over 4000 RESCUECOM Certified Level-3 technicians across the U.S., Canada, and U.K.
Differentiator
Problem solved
Functional benefit
Products and services
- Unlimited Computer Support Subscription™ Flagship subscription plan providing unlimited computer support with iProtector monitoring, virus removal, and security protection for desktops, laptops, mobile devices, and tablets on a 12-month minimum contract.
- iProtector® Proprietary monitoring software that automatically identifies potential threats and issues on a customer's device and, through Self-Heal™ technology, fixes problems before they escalate.
- RESCUECOM Internet Security Suite Antivirus and malware protection software suite with data recovery features for desktops, laptops, mobile devices, and tablets.
- RESCUECOM X-Ray® Patented software that provides transparency into what a technician is doing on a customer's computer, showing every command run and every file opened during a service session.
- SYSTEM ONE® Patented scheduling software used to manage and dispatch onsite technician appointments for customers.
- Remote Computer Repair Live remote computer repair service delivered by Level-3 technicians for desktops, laptops, mobile devices, and tablets.
- Onsite Computer Repair In-person computer repair service at the customer's location provided by local certified technicians.
- Virus Removal Service to detect and remove viruses, malware, and other security threats from customer devices.
- Data Recovery Service to recover lost or deleted data from damaged, corrupted, or compromised devices.
- System Recovery Service to restore systems that have crashed or suffered data loss back to working order.
- Business IT Support Subscription-based IT support plan tailored for businesses, providing comprehensive technical support with fast response times.
- Phone Business Support Business IT support delivered over the phone for office and enterprise environments.
- Remote Business Support Remote IT support service tailored to business customers for troubleshooting and issue resolution.
- Network Service Network setup, troubleshooting, and security services for business environments.
- Home Network Service Home network setup and troubleshooting for residential customers.
- Computer Solutions Custom-built computer solutions configured by RESCUECOM technicians to meet specific customer needs.
- High Net Worth Individual Plan Premium subscription tier providing priority same-day remote support and guaranteed 24-hour onsite support for high net worth individuals.
- Microsoft Azure Backup Cloud-based backup service leveraging Microsoft Azure for secure off-site data storage and disaster recovery.
Quantifiable outcome
- Over 7000 password attacks per second
- +2 more outcomes
Companies that use RESCUECOM
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles3 records
RESCUECOM technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
RESCUECOM partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- MicrosoftcoreRESCUECOM is a Microsoft Gold Certified partner. The company utilizes Microsoft Certified Cloud Services for security and operates as a Microsoft Cloud Services Provider. They also automatically download Microsoft OS updates as part of their Internet Security Suite functionality.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
RESCUECOM competitors and assessment
Company assessmentDirect peers
- Geek Squad (Best Buy): Best Buy's in-house tech support and repair service offering remote and in-store computer repair, device setup, virus removal, and data recovery. Direct competitor in the same category with substantially larger brand and retail footprint.
- HelloTech: On-demand in-home and remote tech support for consumers and SMBs covering device setup, computer repair, smart home, and networking. Closely comparable subscription and on-demand model without the 12-month lock-in.
- NerdsToGo: Franchise-based IT support and computer repair brand serving SMBs and consumers with onsite and remote services. Comparable service catalog, customer base, and field-technician delivery model.
- CMIT Solutions: Franchise network providing managed IT services, computer repair, and cybersecurity to SMBs. Comparable subscription-based managed services model with strong technician-network distribution.
- Office Depot / OfficeMax Tech Services: In-store and remote tech support and repair services offered through Office Depot's retail footprint. Competes directly for walk-in consumer and small business repair, although footprint has been declining.
- Support.com (Aira): Tech support and customer experience services company providing remote support for ISPs, retailers, and software companies. Closely comparable in the remote-support delivery model, particularly for subscription-backed offerings.
Broad incumbents
- Asurion (formerly SquareTrade): Large device protection and tech support provider offering subscription-based repair and support plans across consumer electronics. Operates at much greater scale and via retail/broadband partnerships (e.g., phone carriers, big-box retailers).
- CompuCom: Large managed IT services provider for mid-market and enterprise customers, including help desk, endpoint, and infrastructure support. Competes for the enterprise end of RESCUECOM's customer base with broader portfolio.
- Apple Authorized Service Providers: First-party and authorized Apple repair network providing warranty and out-of-warranty Mac/iOS support. Direct competitor for RESCUECOM's Mac repair heritage (since 1985), with advantages on parts access and OEM backing.
Emerging players
- iFixit: Consumer-focused repair community, parts retailer, and step-by-step repair guide publisher. Represents the self-service / DIY counterpoint to RESCUECOM's paid technician model, increasingly attractive as repair costs rise.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
RESCUECOM social profiles
Digital presenceRESCUECOM financial estimates
Financial estimateRevenue estimate
Valuation estimate
RESCUECOM leadership team
Management profileNumber of profiles
Profiles1 record
RESCUECOM funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RESCUECOM M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RESCUECOM
What does RESCUECOM do?
RESCUECOM provides subscription-based computer repair, tech support, and security monitoring services delivered remotely and onsite by a network of more than 4,000 certified Level-3 technicians with a minimum of 10 years of experience. The company also sells proprietary software products (iProtector, X-Ray, SYSTEM ONE) and operates across the United States, Canada, and the United Kingdom.
Is RESCUECOM a public or private company?
RESCUECOM is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was RESCUECOM founded?
RESCUECOM was founded in 1997. It employs 501 to 1,000 people.
Where is RESCUECOM based?
RESCUECOM is headquartered in Syracuse, United States, in the North America region.
How does RESCUECOM make money?
Five revenue lines are on record. Unlimited Computer Support Subscription (Home) is the primary driver. The others are unlimited Computer Support Subscription (Business), server and Security Recovery Subscription, one-time Service and high Net Worth Individual Plan.
Who are RESCUECOM's main competitors?
Direct peers on record are Geek Squad (Best Buy), HelloTech, NerdsToGo, CMIT Solutions, Office Depot / OfficeMax Tech Services and Support.com (Aira). Broad incumbents are Asurion (formerly SquareTrade), CompuCom and Apple Authorized Service Providers. iFixit is listed as an emerging player.
Does RESCUECOM have an API?
No public API is recorded for RESCUECOM.
What industry is RESCUECOM in?
RESCUECOM's product category is Computer Repair and IT Support Services. Its primary akta.pro industry code is CRACAJAJ, Data Recovery, Device Unlocking & Software Repair Services, with a secondary code of HDABAIAH, Disaster Recovery Orchestration & Automation (Runbooks). Its NAICS code is 561621 and its SIC code is 7600.