CyberPro

What CyberPro does

CyberPro (CyberPro Pty Ltd) is a Sydney-based managed IT services provider founded in 1993, operating from Castle Hill, New South Wales. The company delivers 24/7 system monitoring, remote monitoring and management (RMM), help desk support, cloud platform support (Microsoft 365, Xero, MYOB, Salesforce, Atlassian), cyber security services (threat detection, firewall management, penetration testing, Zero Trust implementation, Essential 8 compliance), strategic IT consulting, web design, and a Kaseya-powered e-commerce procurement store for hardware and software. Its core technology stack relies on Splashtop for remote support, Kaseya Quote Manager for e-commerce, and a partner-integrated security stack (Fortinet, Sophos, Datto, Veeam, Cisco, HPE), supplemented by 3CX VoIP implementations.

The business serves primarily Sydney-based small and medium businesses across multiple verticals including construction, healthcare/disability services, accounting, speech therapy, and manufacturing, with 1,000+ devices under management and 100+ serious cyber attacks reportedly averted annually. Revenue is generated through recurring managed services subscriptions (quote-based, annual cadence), managed cyber security engagements, hardware and software resale with markup, and project-based consulting. Distribution is via direct sales from the Sydney office, consultative IT assessments, and the online procurement store. CyberPro holds Silver Microsoft Partner status, NBN retailer accreditation, and ISO 9001 certification, and is a founder-led, bootstrapped private company with no disclosed external funding.

Name

CyberPro

Legal name

CyberPro Pty Ltd

Website

https://cyberpro.com.au

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

CyberPro is a Sydney-based managed IT services provider founded in 1993, delivering 24/7 monitoring, cyber security, cloud support, and hardware procurement to small and medium businesses across multiple verticals in New South Wales, Australia.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Integrated Systems Design (7373), Computer & Office Equipment (3570)

akta.pro primary industry

Managed Detection & Response (MDR) & SOC Services (HDADAGAG)

akta.pro secondary industries

IT Risk Management (ITRM) (HDADAIAD), Fraud, Cybercrime Investigations & Brand/Dark Web Monitoring (BPAKAHAO)

Keywords

• Managed IT services
• Cyber security services
• IT help desk support
• Network infrastructure management
• Cloud platform support

Headquarters

HQ city

Thornleigh

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed services contracts providing 24/7 monitoring, help desk support, cloud management, audit and reporting, and remote monitoring and management. Core revenue driver with subscription-based pricing.
2. Cyber Security Services: Specialized security services including penetration testing, threat monitoring, Essential 8 compliance implementation, and incident response.
3. Hardware & Software Sales: E-commerce procurement store selling computers, servers, networking equipment, peripherals, printers, and software. Products include branded items from major vendors like Zotac, Zebra, and others.
4. Strategic IT Consulting: IT strategy planning and consulting services to help businesses align technology with business objectives and future-proof their operations.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

CyberPro is a Sydney-based managed IT services provider delivering 24/7 system monitoring, help desk support, remote monitoring and management (RMM), cloud platform support, and employee onboarding/equipment provisioning to small and mid-sized businesses. The company also offers dedicated cyber security services (threat detection, malware/phishing protection, penetration testing, Essential 8 compliance), strategic IT consulting, and web design, complemented by an online procurement store for hardware and software resold from vendors such as Microsoft, Cisco, HPE, Fortinet, Sophos, HP, and Datto.

Product overview

CyberPro is an Australian managed IT services provider offering a comprehensive suite of technology services for Sydney businesses. The core offering consists of Managed IT Services (providing 24/7 monitoring, Australian-based help desk support, cloud support, audit and reporting, remote monitoring and management, and employee onboarding) combined with Cyber Security Services (including threat detection, malware protection, phishing prevention, and Zero Trust implementation). Additional services include Penetration Testing, Strategic IT Services, and Web Design. The company also operates an online Procurement Store powered by Kaseya Quote Manager for hardware and software procurement. Services are delivered through a Sydney-based team and integrate with platforms including Microsoft 365, Xero, MYOB, Salesforce, Atlassian, and 3CX.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Subscription-based managed IT service for Sydney SMBs covering 24/7 system monitoring, 100% Australian help desk support, cloud platform support (Microsoft 365, Xero, MYOB, Salesforce, Atlassian), audit and reporting, remote monitoring and management, and automated employee onboarding and equipment provisioning.
• Cyber Security Services

Quantifiable outcome

• 100+ serious cyber-attack attempts averted last year
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature4 records

Partnerships

Nine partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationSilver Microsoft Partner status. Provides managed services for Microsoft 365, including advanced management and security. Cloud support expertise for Office 365 environments.
• 3CXcoreTechnology or IntegrationVoIP PABX solution provider. CyberPro implements 3CX cloud phone systems for clients, providing feature-rich telephony with CRM integration, call queues, and mobile extensions.
• KaseyacoreTechnology or IntegrationTechnology provider powering CyberPro's procurement store with Kaseya Quote Manager platform. Also provides remote monitoring and management tools.
• DattocoreTechnology or IntegrationBackup and disaster recovery solutions. CyberPro offers Datto Siris, Infinite Cloud, and Total Cloud backup services through vendor services.
• CiscocoreChannel Partner/ Reseller/ DistributorMajor networking and security vendor. CyberPro resells Cisco networking equipment and services including vendor services through their procurement store.
• HPEcoreChannel Partner/ Reseller/ DistributorHewlett Packard Enterprise products including servers, storage, and networking. Products available through CyberPro procurement store.
• FortinetcoreTechnology or IntegrationCybersecurity vendor providing firewall and network security solutions. CyberPro offers Fortinet products and vendor services.
• SophoscoreTechnology or IntegrationCybersecurity vendor providing antivirus, ransomware protection, and endpoint security. Products and services available.
• HPcoreChannel Partner/ Reseller/ DistributorHP computing and printing products. Full range of HP laptops, desktops, and printers available through procurement store.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Emerging players

• Loop Secure: Australian cybersecurity-focused MSP/MSSP serving SMB and mid-market clients. Comparable security-led managed services model targeting similar customer profile.

Direct peers

• The Missing Link: Australian IT and security services provider offering managed services, security, and infrastructure consulting. Closely comparable to CyberPro across both managed IT and managed security.
• Tesserent (Thales): Australian cybersecurity services firm (now part of Thales) offering managed security, penetration testing, and advisory. Direct overlap with CyberPro's cybersecurity services and penetration testing lines.
• Intalock: Australian managed cybersecurity services provider (now part of CyberCX) with SOC and advisory offerings. Comparable on the cybersecurity services side of CyberPro's portfolio.
• Brennan IT: Large Australian managed IT services provider headquartered in Sydney that delivers managed services, cloud, and cybersecurity to mid-market and enterprise clients. Directly comparable to CyberPro in core MSP offering and target geography.
• ASI Solutions: Sydney-based IT managed services and cloud provider serving Australian SMB and mid-market customers. Comparable in scale, geography, and managed services/cybersecurity focus.
• Computer One: Sydney-based managed IT services provider offering cloud, security, and help desk support to Australian businesses. Direct regional peer to CyberPro with overlapping SMB focus.

Broad incumbents

• Datacom: Large Australasian IT services company with managed services, cloud, and cybersecurity offerings. A broader incumbent with overlapping SMB managed services and security capabilities in NSW.
• CyberCX: Australia's largest cybersecurity-focused MSSP with broad SOC, advisory, and managed security capabilities. Overlaps with CyberPro on managed cybersecurity and is a likely competitor for security-focused SMB and mid-market deals in Sydney.
• Fujitsu Australia: Global IT services vendor with substantial Australian managed services and security practice. Broad incumbent that competes for outsourced IT and security contracts in the same Sydney market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/cyberpro

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CyberPro