Dubber
Dubber is a Melbourne-based, ASX-listed cloud platform that captures voice and unified communications traffic inside 205+ telecom networks and delivers AI-powered conversation intelligence, compliance recording, and PCI-secure payments to telcos, finance, healthcare, government, and SMB customers globally.
- Company typePublic
- Founded2011
- HeadquartersMelbourne, Australia
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Dubber does
Dubber Corporation Limited (ASX: DUB) is a Melbourne-headquartered, cloud-native conversation capture and intelligence platform founded in 2011 and listed on the Australian Securities Exchange since 2015. The company captures voice, video, chat, and SMS communications across mobile networks (including 5G) and leading unified communications platforms — Microsoft Teams, Cisco Webex, Zoom, and Broadworks — and processes the resulting recordings through patented in-house AI (U.S. Patent No. 11,950,020) to deliver transcription, sentiment analysis, topic identification, real-time alerts, and a suite of AI modules branded as Dubber Moments (Complaints, Abuse, Sales Close, Service Delivery). The platform is certified to ISO 27001, ISO 22301, PCI DSS, GDPR, HIPAA, MiFID II, SOC 1, and SOC 2 Type II, supporting deployments in regulated finance, healthcare, and public-sector environments.
Dubber's commercial model is built on three reinforcing go-to-market motions: (1) OEM embedding inside 205+ Communication Service Provider networks and 250+ partners globally, including distribution through Cisco Commerce Workspace and Microsoft Marketplace; (2) direct enterprise and SMB subscriptions to Dubber Recording, Dubber Insights, and Dubber Moments; and (3) a purpose-built API exposed via developer.dubber.net that lets third parties integrate recording, playback, compliance, and voice intelligence into their own products. Revenue is generated primarily through monthly recurring SaaS subscriptions (standard 12-month contracts), usage-based AI processing allowances (10 hours of AI processing and 10 natural-language searches per month included per subscription), partner recurring commissions, and add-on modules such as PCI Comply for contact center payment capture.
The company operates offices in Melbourne, Sydney, and Brisbane (Australia), Oxford and London (United Kingdom), Dallas and Quincy, MA (United States), and serves markets across Australia, the UK, the US, Europe, Japan, Canada, and Singapore. Most recently, Dubber has been navigating an H1 FY26 revenue decline of 8.9% year-on-year (to AU$18.7M) against prior FY25 growth of 9%, while pursuing a strategic pivot toward AI-led conversation intelligence, evidenced by a December 2025 major telecom carrier agreement, new product launches (Sales Close Moments, Insights Agent), and a refreshed brand positioning. The CEO is Matthew Bellizia and the acting CFO is Prasad Kasinadhuni; the board is chaired by Edward (Ted) Pretty.
Dubber firmographics
Firmographics- Name
- Dubber
- Legal name
- Dubber Corporation Limited
- Website
- https://dubber.net
- Company type
- Public
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Dubber is a Melbourne-based, ASX-listed cloud platform that captures voice and unified communications traffic inside 205+ telecom networks and delivers AI-powered conversation intelligence, compliance recording, and PCI-secure payments to telcos, finance, healthcare, government, and SMB customers globally.
- Ownership category
- akta.pro rank
Dubber industry classification
Industry- Product category
- Cloud Conversation Intelligence and Call Recording
- NAICS
- Other Sound Recording Industries (512290)
- akta.pro primary industry
- Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)
- akta.pro secondary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where Dubber is headquartered
LocationHeadquarters
- HQ city
- Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Offices8 records
Markets served
Dubber business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription: Monthly subscription-based pricing model for cloud call recording and conversation intelligence services. Standard 12-month contract terms. Pricing tiers based on user count and features.
- API Usage: Standard inclusion of 10 hours per month of AI processing per subscription and up to 10 natural language searches per month. Usage beyond allowances may require averaging, sampling, or subscription upgrades.
- Partner Revenue: Recurring commissions for sales reps over the lifetime value of each customer. Additional revenue when upgrading customers to Dubber AI features. Monthly recurring revenue through partner ecosystem.
- PCI Compliance Add-on: PCI-compliant payment capture solution offered as an add-on feature for contact centers requiring secure payment handling over voice channels.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | SaaS subscription with per-user pricing and feature tiers |
| Usage-based | Monthly | API access included with standard subscription |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels6 records
Dubber product offering
Product offeringCore offering
Dubber is a cloud-native conversation capture and intelligence platform that records voice, video, chat, and SMS communications across telecom networks and unified communications platforms including Microsoft Teams, Cisco Webex, and Zoom. Its AI analyzes recorded conversations to surface insights on sales performance, complaints, abuse detection, and service delivery for enterprises, communication service providers, and regulated industries.
Product overview
Dubber is a cloud-native conversation capture and intelligence platform architected as a unified solution with embedded AI capabilities. The core offering consists of Dubber Recording (multi-channel call recording from mobile networks and unified communication platforms) and Dubber Insights (AI-powered conversation intelligence). These are supported by Dubber Moments, a suite of specialized AI modules including Sales Close, Complaints, Abuse, and Service Delivery that analyze specific conversation types. Dubber PCI Comply provides PCI DSS-compliant payment capture as an add-on module. The Dubber API enables programmatic access and embedding of these capabilities. The platform is integrated into telecommunications networks and unified communication platforms including Cisco Webex, Microsoft Teams, Zoom, and Broadworks.
Differentiator
Problem solved
Functional benefit
Brands
- Dubber Insights: AI-powered conversation intelligence platform that delivers actionable insights from captured conversations including sentiment analysis, alerts, transcriptions, and topic monitoring.
- Dubber Moments
- Dubber PCI Comply
- Transact
- Agent Pay
- Pay-By-Link
- IVR Assist
Products and services
- Dubber Recording
- Dubber Insights
- Dubber Moments
- Sales Close
- Complaints
- Abuse
- Service Delivery
- PCI Comply
- Dubber API
Quantifiable outcome
- 20-30% improvement in operational efficiency for companies adopting AI early (McKinsey research cited)
- +1 more outcomes
Companies that use Dubber
Customer profileNamed customers1 record
Segments7 records
Ideal customer profiles5 records
Dubber technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability11 records
Feature6 records
Dubber partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- Grafana LabscoreDubber uses Grafana Cloud to monitor distributed AI systems and ensure platform reliability. Dubber participated as a customer in Grafana Labs' ObservabilityCON on the Road event in Sydney, showcasing their use of Grafana for observability of AI-driven systems.
- CrexendocoreCrexendo and Dubber partnered to provide secure, compliant voice recording and AI-powered business insights to customers. The partnership combines Dubber's conversation intelligence platform with Crexendo's communication services.
- Microsoft TeamscoreDubber is the Call Capture partner of choice for Microsoft Teams, providing integrated call recording and AI insights capabilities directly within the Teams platform. Dubber holds Microsoft 365 certification for Teams recording solution.
- Cisco WebexcoreDubber is the Call Capture partner of choice for Cisco Webex, enabling recording and AI-powered insights for Webex customers as part of the unified communications ecosystem.
- ZoomcoreDubber integrates with Zoom to provide cloud recording and conversation intelligence capabilities for Zoom customers, capturing video, voice, and chat interactions.
- Cisco Commerce WorkspacecoreDubber is available through Cisco Commerce Workspace, enabling Cisco partners and resellers to sell Dubber call recording and AI as part of their unified communications solutions.
- Microsoft MarketplacecoreDubber is available through Microsoft Marketplace, allowing Microsoft partners to resell Dubber's cloud call recording and conversation intelligence solutions.
- Communication Service ProviderscoreTelecommunications providers, mobile network operators, and UCaaS platforms embed or resell Dubber's capabilities to their customers. Over 205 CSP networks globally use Dubber's platform.
- NotivminorDubber acquired Notiv, an AI technology company, for approximately A$6.6 million in September 2021 to enhance Dubber's AI capabilities, particularly in AI-driven transcription and natural language processing.
Scale indicators8 records
Recent moves7 records
Expansion highlights6 records
Dubber competitors and assessment
Company assessmentDirect peers
- CallMiner: Conversation intelligence platform focused on call analytics, sentiment, and compliance use cases across contact center and enterprise voice. Closely comparable to Dubber's Dubber Insights offering for call analytics, QA, and AI-driven insights.
- Talkdesk: Cloud contact center provider offering native interaction recording, AI analytics, and workforce engagement. Directly comparable to Dubber's UCaaS-embedded recording and conversation intelligence approach for enterprise customers.
- Gong.io: Revenue intelligence platform that captures and analyzes sales conversations to surface deal insights, risks, and coaching opportunities. Directly comparable to Dubber's Sales Close Moments and Insights Agent modules for sales conversation analytics.
- Chorus.ai (ZoomInfo): Conversation intelligence platform acquired by ZoomInfo that captures and analyzes sales meetings for coaching and pipeline insights. Directly comparable to Dubber Sales Close Moments and the broader conversation intelligence category Dubber is repositioning into.
- Observe.AI: AI-powered conversation intelligence platform for contact centers, providing call transcription, sentiment analysis, and real-time agent coaching. Directly competes with Dubber's Moments suite in the AI-driven call analytics category.
Emerging players
- Cresta: Generative AI platform for contact centers providing real-time agent coaching, conversation intelligence, and quality assurance. An emerging AI-native competitor overlapping with Dubber's AI Insights and Moments modules, focused on CX improvement.
Broad incumbents
- Genesys: Major cloud contact center and customer experience platform offering native interaction recording and analytics. Competes with Dubber both as a distribution channel (through partnership) and as a substitute for embedded call recording.
- Avaya: Established unified communications and contact center vendor with built-in recording and analytics capabilities. A broader incumbent operating in the same enterprise voice and UC space as Dubber, with overlapping compliance and recording offerings.
- Verint Systems: Enterprise conversation analytics and workforce engagement platform with a strong compliance recording and speech analytics portfolio. Operates broadly across the same call recording and AI insights space as Dubber but serves larger enterprises and contact centers.
- NICE: Global leader in contact center analytics, compliance recording (NICE Compliance Center), and conversation intelligence. A much larger incumbent offering overlapping call recording and AI analytics capabilities to enterprise and telecom customers, with significantly greater resources than Dubber.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Dubber social profiles
Digital presenceDubber compliance and trust
Trust signalCompliance8 records
Dubber financial estimates
Financial estimateRevenue estimate
Valuation estimate
Dubber leadership team
Management profileNumber of profiles
Profiles11 records
Dubber subsidiaries and ownership
Company hierarchySubsidiaries1 record
Dubber funding detail
Funding detailFunding overview
Funding rounds3 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Dubber M&A and investment
M&A and investmentM&A3 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Dubber
What does Dubber do?
Dubber is a cloud-native conversation capture and intelligence platform that records voice, video, chat, and SMS communications across telecom networks and unified communications platforms including Microsoft Teams, Cisco Webex, and Zoom. Its AI analyzes recorded conversations to surface insights on sales performance, complaints, abuse detection, and service delivery for enterprises, communication service providers, and regulated industries.
Is Dubber a public or private company?
Dubber is a public company. It is classified as public and is currently operating.
When was Dubber founded?
Dubber was founded in 2011. It employs 51 to 100 people.
Where is Dubber based?
Dubber is headquartered in Melbourne, Australia, in the Oceania region.
How does Dubber make money?
Four revenue lines are on record. SaaS Subscription is the primary driver. The others are API Usage, partner Revenue and PCI Compliance Add-on.
Who are Dubber's main competitors?
Direct peers on record are CallMiner, Talkdesk, Gong.io, Chorus.ai (ZoomInfo) and Observe.AI. Cresta is listed as an emerging player. Broad incumbents are Genesys, Avaya, Verint Systems and NICE.
Does Dubber have an API?
Yes. Dubber provides a comprehensive set of APIs enabling service providers, platforms, and enterprises to embed conversation recordings, playback, compliance, and voice intelligence directly into their products and workflows. Cloud native by design and built for embedding, they offer unlimited scale and platform parity. Core capability areas include: Provisioning & Service Management, Recording & Media Access, Voice Intelligence & Insights, Events & Workflow Automation. Typical use cases include: Embedded call recording, CRM and compliance integrations, AI and analytics pipelines, industry-specific voice data solutions. Features include: Versioned APIs with backward compatibility, enterprise-grade authentication and authorization, tenant isolation, API gateway protections, production SLAs, monitoring, and high-availability architecture. Developer documentation is at developer.dubber.net.
What industry is Dubber in?
Dubber's product category is Cloud Conversation Intelligence and Call Recording. Its primary akta.pro industry code is HDAAAFAH, Audio & Speech Analytics (call analytics, QA, insights), with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 512290.