What NG Partners does

NG Partners (legal name N.G. Partners S.A.) is a Luxembourg-based value-added reseller and managed services provider specializing in professional printing and document management solutions. Founded in 1994 by Stéphane Nonnweiler and headquartered at CK Business Center in Leudelange, the company distributes and supports Xerox and Lexmark hardware — desktop printers, multifunction devices (VersaLink, AltaLink series), and production presses (PrimeLink, Versant, Proficio series) — alongside certified consumables. Its software ecosystem layers Xerox ConnectKey technology, ConnectKey Apps (Summarizer, Intelligent Filer, Auto-Redaction, AR24 digital registered mail, Open Bee DMS integration), Workflow Central, Workplace Cloud and Suite, and the AI-powered DocuShare Go document management platform onto the installed base.

The business monetizes across five revenue streams: hardware sales and rentals, consumables (original Xerox supplies plus Xerox Everyday multi-brand toner), Managed Print Services (fleet audit, deployment, optimization, incident management), financing pass-through via Xerox Financial Services, and a multilingual Service Desk offering technical support in French, English, Luxembourgish, and German. Go-to-market is sales-led with enterprise field sales, on-site pre-sale audits, a 150+ m² showroom for hands-on evaluation, and direct customer support. The company serves Luxembourg businesses and institutions across private and public sectors, with selective Belgium coverage, and manages approximately 2,000 machines for over 400 customers.

NG Partners has been a Xerox Platinum certified partner since 2015 (the highest vendor tier) and was acquired by Charles Kieffer Group (CK Group) on 15 September 2025. The acquisition integrated NG Partners into CK's Office Technologies division alongside Konica Minolta and Epson lines, while preserving its brand and operational autonomy. Post-acquisition, NG Partners has launched a new nationwide after-sales service backed by 50+ CK Group technicians (February 2026) and a new showroom at CK Business Center (June 2026), reflecting an operational scaling phase supported by the larger group.

Name

NG Partners

Legal name

N.G. Partners S.A.

Website

https://ngpartners.lu

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

NG Partners is a Luxembourg-based Xerox Platinum partner founded in 1994, distributing Xerox and Lexmark printers, multifunction devices, and production presses with managed print, financing, and document management services for businesses and institutions. Now part of Charles Kieffer Group since 2025, it serves 400+ customers and manages 2,000 machines.

Ownership category

akta.pro rank

Product category

Office Printing Solutions

NAICS

Support Activities for Printing (32312)

SIC

Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

Production & High-Volume Printing Systems (HDACAEAJ)

Keywords

• Managed print services
• Office printing equipment
• Document management solutions
• Production printing systems
• Printer consumables supply

Headquarters

HQ city

Livange

HQ country

Luxembourg

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Hardware Sales: Sale and rental of Xerox and Lexmark printing equipment including office printers, multifunction devices, and production presses. Revenue generated from equipment sales and leasing arrangements.
2. Consumables: Sale of toners, inks, and certified consumables for printing equipment. Includes original Xerox supplies and Xerox Everyday toner compatible with multiple printer brands.
3. Managed Print Services (MPS): Centralized fleet management, maintenance, incident management, and continuous improvement services. Includes audit, optimization, deployment, and ongoing supervision of print infrastructure.
4. Financing Solutions: Financial leasing solutions through Xerox Financial Services, allowing customers to preserve investment capacity with fixed, predictable payments over adapted durations.
5. Service Desk and Technical Support: Technical assistance, incident reporting, remote support, and field service for equipment installation and maintenance. Multilingual support in French, English, Luxembourgish, and German.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

NG Partners sells, leases, and services Xerox and Lexmark printing equipment — desktop printers, multifunction devices (VersaLink, AltaLink), and production presses (PrimeLink, Versant, Proficio) — for businesses and public institutions in Luxembourg. The company bundles this hardware with certified consumables, Managed Print Services (fleet management, audit, optimization, maintenance), Xerox Financial Services leasing, and a multilingual Service Desk for installation, incident management, and ongoing technical support.

Product overview

NG Partners is a professional printing solutions provider in Luxembourg, offering a comprehensive portfolio built around Xerox and Lexmark technologies. The core offering includes desktop printers, multifunction devices (VersaLink and AltaLink series), and production presses (PrimeLink, Versant, and Proficio series), complemented by certified consumables. The product ecosystem extends through Xerox software solutions including ConnectKey technology platform, Workflow Central, Workplace Cloud and Suite, and DocuShare Go for AI-powered document management. NG Partners also provides a suite of managed services including print fleet management (MPS), pre-implementation audits, Xerox Financial Services financing, and a multilingual Service Desk. The company operates a showroom at CK Business Center in Leudelange and provides local after-sales support through CK Group.

Differentiator

Problem solved

Functional benefit

Products and services

• Imprimantes de bureau Xerox (Xerox Desktop Printers) Desktop printers for businesses and institutions in Luxembourg, combining performance, simplicity, and connectivity for daily team needs in flexible work environments. Features professional laser and solid ink technologies in compact formats.
• Imprimantes multifonctions Xerox VersaLink et AltaLink (Xerox VersaLink & AltaLink Multifunction Printers) All-in-one multifunction printers supporting A4/A3 in color or black & white, with intuitive interfaces, secure access, and predictable cost-per-page. Includes VersaLink (C415, C625, C7100 series) and AltaLink (C8200, B8200 series) families.
• Presses numériques et imprimantes de production Xerox (Xerox PrimeLink, Versant & Proficio Production Presses) High-volume production printing solutions including PrimeLink (C9065/C9070, C9200, B9100), Versant (280, 4100), and Proficio (PX300, PX500) presses for demanding graphic applications and marketing production.
• Consommables Xerox (Xerox Consumables) Original Xerox consumables including certified toners and inks, associated parts and kits, automated supply tracking and replenishment, and collection/recycling of used consumables for NG Partners' installed base of Xerox and Lexmark printers.
• Xerox DocuShare Go AI-powered cloud document management platform that enables intelligent capture, automatic classification, semantic search, automated workflows, and secure cloud storage. Integrates with Microsoft 365, Google Workspace, Dropbox, and Xerox multifunction devices for businesses seeking to digitize and automate document workflows.
• Xerox Workflow Central Cloud-hosted software platform providing micro-services for automating simple or complex document workflows, accessible 24/7, enabling users to streamline routine tasks such as document conversion, redaction, translation, and routing.
• Xerox Workplace Cloud and Suite Print management and data security solution enabling secure access control and printing management for organizations, deployable on-premise or in the cloud.
• Gestion de parc d'impression (Managed Print Services) Managed Print Services providing centralized fleet management, equipment optimization, preventive and corrective maintenance, incident management, and continuous improvement of the customer's print infrastructure. Offered as multi-year service contracts to businesses and institutions in Luxembourg.
• Audit et étude préalable (Print Environment Audit) Comprehensive audit of a customer's printing environment including existing fleet analysis, volume and usage assessment, cost evaluation, security requirements, and the development of a custom optimization plan and tailored solution recommendation.
• Solutions de financement Xerox Financial Services Flexible financing and leasing solutions offered through Xerox Financial Services, allowing customers to acquire printing equipment with fixed, predictable payments over adapted durations, preserving investment capacity and aligning equipment with evolving business needs.
• Service Desk NG Partners Single point of contact for all print-related requests with multilingual support in French, English, Luxembourgish, and German, structured follow-up, and daily service continuity — including incident reporting, remote support, and field service for equipment installation and maintenance.

Quantifiable outcome

• 2000 machines under management
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability12 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core, flagship and minor.

• XeroxcoreChannel Partner/ Reseller/ DistributorXerox is the primary technology partner for NG Partners. As a certified Xerox Platinum partner since 2015, NG Partners distributes the full range of Xerox printing solutions from office printers to production presses, along with software solutions including ConnectKey applications, Workflow Central, and DocuShare Go. This partnership provides access to Xerox's global technology leadership and support infrastructure.
• LexmarkcoreChannel Partner/ Reseller/ DistributorLexmark is a key technology partner alongside Xerox. NG Partners offers Lexmark printing solutions as part of its multimbrand approach, providing customers with additional options for office and production printing needs. The partnership was reinforced through the Xerox-Lexmark synergy announced in 2025.
• CK Group (Charles Kieffer Group)flagshipStrategic or Co-development PartnerCK Group acquired NG Partners in September 2025, integrating it into the CK Office Technologies division. This acquisition enables NG Partners to leverage CK Group's 220+ employees, 80 years of history, and complementary services including IT, audiovisual, and postprint. NG Partners retains operational autonomy while benefiting from CK Group's resources and multimbrand strategy covering Konica Minolta, Xerox/Lexmark, and Epson.
• Xerox Financial ServicesminorStrategic or Co-development PartnerXerox Financial Services, a subsidiary of Xerox Group, provides financing solutions to NG Partners customers. This partnership enables flexible financial leasing options for equipment acquisition, preserving customer cash flow and investment capacity.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Emerging players

• DocuWare: Cloud-based document management and workflow automation software provider with European presence. Comparable as a competing (and complementary) vendor for AI-powered document management capabilities that NG Partners bundles via DocuShare Go.
• Open Bee: Document management software vendor integrated with Xerox ConnectKey devices via NG Partners. Comparable as an adjacent DMS provider that competes for the same document workflow automation budget while also serving as an integration partner.

Direct peers

• Konica Minolta Business Solutions Europe: Major OEM and direct sales operation for office and production printing equipment across Europe. Directly comparable as a competing printer brand whose resellers compete with NG Partners' Xerox/Lexmark offerings in Luxembourg and Belgium.
• KYOCERA Document Solutions Europe: Printer OEM with strong European reseller channel for office printing and multifunction devices. Comparable as another certified-partner-driven printer brand competing for the same SMB and enterprise customers that NG Partners serves in Luxembourg.

Broad incumbents

• Ricoh Europe: Global printer and document management OEM with direct sales and partner channels across Europe. Comparable as an alternative OEM whose products and managed print services compete for the same enterprise and production printing budgets that NG Partners addresses.
• HP (HP Inc.): Global leader in printing hardware and supplies with broad enterprise sales coverage including Luxembourg. Comparable as a competing OEM with managed print services and A4/A3 multifunction devices that overlap NG Partners' core product portfolio.
• Brother International Europe: Global printer OEM with European operations serving SMB and enterprise segments through resellers. Comparable as an alternative brand whose resellers compete with NG Partners for office printing contracts, particularly in smaller customer segments.
• Canon Europe: Major printer and production equipment OEM with European partner channel. Comparable as an OEM offering competing office multifunction and production press lines targeting the same enterprise and production-printing customers as NG Partners.
• Xerox Corporation: Global OEM and primary technology partner of NG Partners (Platinum partner since 2015). Comparable as the principal vendor whose direct sales force competes with NG Partners for large enterprise accounts in Luxembourg, while also enabling NG Partners' reselling business.
• Lexmark International: Enterprise printing OEM and secondary technology partner of NG Partners, now under Xerox ownership. Comparable as a competing OEM whose products NG Partners resells, while also competing via direct sales for the same customer base.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NG Partners