Ubitec
Ubitec is an Austrian chatbot and conversational AI software vendor whose Ubitec Bot Framework and AI Portal enable public-sector and regulated enterprises to deploy sovereign, on-premise chatbots, voice bots, and document-AI applications with full data sovereignty.
- Company typePrivate
- Founded2016
- HeadquartersLinz, Austria
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Ubitec does
Ubitec GmbH is an Austrian technology company headquartered in Linz that develops the Ubitec Bot Framework and the Ubitec AI Portal, a modular platform for building, operating, and integrating chatbots, voice bots, and enterprise AI applications. Its core technical proposition is full on-premise deployment via Docker, Kubernetes, and OpenShift, with 100% data sovereignty, support for restricted/VS-NfD information, NLU-agnostic architecture (Rasa, IBM Watson, Microsoft LUIS, Google Dialogflow, Amazon Alexa, Snips), omnichannel delivery (web, voice, phone/SIP), and integration into enterprise systems such as Genesys, Avaya, Confluence, and SharePoint.
The company's commercial model combines subscription-based software licensing of the Bot Framework and AI Portal with professional services for implementation, content development, and ongoing support. Pricing is quote-based and not publicly disclosed, with multi-year contracts structured around deployment size and service scope. Customers are concentrated in public administration (Austrian Federal Ministry of Finance, City of Vienna, Upper Austrian Provincial Government, Magistrat St. Pölten) and regulated enterprises (ÖAMTC, KSV1870), with go-to-market driven by direct enterprise sales, industry events such as DIS, and consultative lead qualification rather than resellers or self-service channels.
Ubitec was founded in 2016, remains privately held and bootstrapped with no disclosed institutional funding, and operates as a 28-person cross-functional team of editors, developers, and bot designers led by co-founders Dieter Perndl (CEO) and Dominik Aumayr (CTO), with Harald Radi as COO. The business is presently expanding its product surface into generative document AI and workflow orchestration and extending geographically from Austria into German federal administration and Nordic markets.
Ubitec firmographics
Firmographics- Name
- Ubitec
- Legal name
- Ubitec GmbH
- Website
- https://ubitec.at
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Ubitec is an Austrian chatbot and conversational AI software vendor whose Ubitec Bot Framework and AI Portal enable public-sector and regulated enterprises to deploy sovereign, on-premise chatbots, voice bots, and document-AI applications with full data sovereignty.
- Ownership category
- akta.pro rank
Ubitec industry classification
Industry- Product category
- Conversational AI Software
- NAICS
- Software Publishers (5132), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Model Development & Training Platforms (AutoML, Notebooks, Feature Stores) (HDAEANAB)
Keywords
Where Ubitec is headquartered
LocationHeadquarters
- HQ city
- Linz
- HQ country
- Austria
- HQ region
- Europe
Offices1 record
Markets served
Ubitec business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Software Licensing: Licensing of Ubitec Bot Framework and AI Portal software for on-premise deployment. Pricing based on deployment size and organizational scale.
- Professional Services: Technical and methodological support including installation, deployment, integration, content development, and ongoing maintenance services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise deployments with custom pricing |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
Ubitec product offering
Product offeringCore offering
Ubitec develops and licenses on-premise chatbot and conversational AI software for enterprises and public authorities. Its flagship Ubitec Bot Framework provides a fully integrated environment for building, operating, and maintaining chatbots across web, voice, phone/SIP, and Amazon Alexa with multi-NLU support, no-code content management, and human handover to Genesys and Avaya contact centers. The companion Ubitec AI Portal adds secure document analysis, knowledge retrieval, semantic search, generative AI chat, and workflow orchestration for sensitive and classified (VS-NfD) data.
Product overview
Ubitec offers two core products: the Ubitec Bot Framework for chatbot development and operation, and the Ubitec AI Portal for enterprise AI applications. These products operate as a unified platform-plus-modules architecture, with the Bot Framework providing the chatbot infrastructure while the AI Portal enables broader AI capabilities including document analysis, knowledge retrieval, and workflow automation. Both products share a commitment to on-premise deployment and data sovereignty, with the AI Portal offering specialized capabilities for handling classified and VS-NfD (German restricted) information. Additional modules include voice bots (Callversational), human handover solutions, and domain-specific AI apps for translation, summarization, categorization, and rephrasing.
Differentiator
Problem solved
Functional benefit
Products and services
- Ubitec Bot Framework Fully integrated environment for the development, maintenance, and operation of chatbots, featuring content management, analytics, multi-NLU support, channel integration, and a complete operational environment designed for on-premise deployment. Built for enterprises and public authorities needing data sovereignty.
- Ubitec AI Portal Secure, scalable AI platform for enterprise-wide use including sensitive and classified (VS-NfD) data, enabling knowledge processing, semantic search, document analysis, and AI-based answering with full data sovereignty and governance control. Targeted at public administration and regulated industries.
- Callversational Voice Bot End-to-end automated telephone service solution that enables intelligent automation of conventional telephone numbers through dialog-capable voice bots, supporting fault reporting, appointment coordination, order processing, and caller routing with SIP integration.
- Chatbot Content Management System (CMS) Browser-based content management system within the Bot Framework for managing questions, answers, dialogues, and media without technical knowledge, supporting real-time preview, testing, and publishing workflows for non-technical editors.
- Human Handover / Live Chat Module Feature/module enabling chatbot-to-human escalation for service agents, including a Service Desk interface with queue management, topic-based routing, context preservation, answer suggestions, and integration with Genesys and Avaya Oceana.
Quantifiable outcome
- Fred chatbot handles several thousand users daily on FinanzOnline
- +3 more outcomes
Companies that use Ubitec
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles2 records
Ubitec technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability9 records
Feature8 records
Ubitec partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- RasacoreRasa NLU is supported as one of the Natural Language Understanding options within the Ubitec Bot Framework. Organizations can use Rasa for natural language processing with 100% on-premise deployment capability. The platform supports switching NLUs including data migration.
- IBM WatsoncoreIBM Watson is supported as an alternative NLU option within the Ubitec Bot Framework, providing flexibility for organizations with existing Watson investments.
- Microsoft LUIScoreMicrosoft Language Understanding Intelligent Service (LUIS) is supported as an NLU option within the Ubitec Bot Framework.
- Amazon AlexacoreAmazon Alexa integration is supported, including the ability to operate Alexa Skills alongside web-based chatbots. The KSV1870 chatbot 'Marie' is available as both a web chatbot and an Alexa Skill.
- Google DialogflowcoreGoogle Dialogflow is supported as an NLU option within the Ubitec Bot Framework, providing cloud-based NLU capabilities for organizations that prefer Google technology.
- GenesyscoreGenesys is supported for handover functionality, enabling the Ubitec Bot Framework to transfer conversations to Genesys-powered contact centers with full context preservation.
- Avaya OceanacoreAvaya Oceana integration is supported for live chat handover functionality, enabling seamless transfer of chatbot conversations to Avaya-powered service desks.
- SnipscoreSnips NLU is supported as an on-premise NLU option within the Ubitec Bot Framework, providing another open-source alternative for organizations requiring full data control.
Scale indicators4 records
Recent moves7 records
Expansion highlights6 records
Ubitec competitors and assessment
Company assessmentDirect peers
- Rasa: Open-source conversational AI framework with strong on-premise and self-hosted deployment story, directly competing with Ubitec's Bot Framework for enterprise and regulated-industry chatbot buyers. Ubitec explicitly integrates Rasa as a supported NLU, highlighting overlapping buyer pools.
- Cognigy: Enterprise conversational and agentic AI platform with deep enterprise and contact-center integrations (Genesys, Avaya) — overlapping with Ubitec's omnichannel and handover positioning for large regulated customers.
- Kore.ai: Conversational AI platform targeting enterprise and regulated industries with multi-NLU and on-premise deployment options; competes head-to-head for the same sovereign-AI buyer segment Ubitec serves in DACH.
- Yellow.ai: Enterprise-grade conversational AI and voice bot platform with omnichannel support and contact-center integrations, comparable in feature scope to Ubitec's Bot Framework and voice/SIP capabilities.
- Avaamo: Enterprise conversational AI vendor focused on regulated industries with on-premise deployment and multi-channel support, competing for similar government and financial-services chatbot mandates as Ubitec.
- Inbenta: Conversational AI and knowledge management platform with enterprise customer-service focus and multilingual NLU; overlaps with Ubitec's chatbot and knowledge-retrieval product positioning.
Broad incumbents
- IBM Watson Assistant: Long-standing enterprise conversational AI suite from a major incumbent, supported as an NLU option by Ubitec but also competing as a standalone solution for regulated industries and government buyers.
- Microsoft Copilot Studio / Bot Framework: Microsoft's enterprise conversational AI and bot platform, integrated into the broader Azure ecosystem. Competes with Ubitec especially where customers are already deeply embedded in the Microsoft stack.
- Google Dialogflow: Google's conversational AI offering supported as an NLU option by Ubitec, while also being sold as a standalone enterprise solution with deep integration into the Google Cloud ecosystem.
- Sinch (Chatlayer): CPaaS and conversational AI vendor (parent of Chatlayer) offering omnichannel chatbots and voice automation for enterprise customer engagement, competing with Ubitec's voice/SIP and omnichannel positioning.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights5 records
Customer concentration
Ubitec social profiles
Digital presenceUbitec financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ubitec leadership team
Management profileNumber of profiles
Profiles4 records
Ubitec funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ubitec M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ubitec
What does Ubitec do?
Ubitec develops and licenses on-premise chatbot and conversational AI software for enterprises and public authorities. Its flagship Ubitec Bot Framework provides a fully integrated environment for building, operating, and maintaining chatbots across web, voice, phone/SIP, and Amazon Alexa with multi-NLU support, no-code content management, and human handover to Genesys and Avaya contact centers. The companion Ubitec AI Portal adds secure document analysis, knowledge retrieval, semantic search, generative AI chat, and workflow orchestration for sensitive and classified (VS-NfD) data.
Is Ubitec a public or private company?
Ubitec is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Ubitec founded?
Ubitec was founded in 2016. It employs 11 to 50 people.
Where is Ubitec based?
Ubitec is headquartered in Linz, Austria, in the Europe region.
How does Ubitec make money?
Two revenue lines are on record. Software Licensing is the primary driver. The others are professional Services.
Who are Ubitec's main competitors?
Direct peers on record are Rasa, Cognigy, Kore.ai, Yellow.ai, Avaamo and Inbenta. Broad incumbents are IBM Watson Assistant, Microsoft Copilot Studio / Bot Framework, Google Dialogflow and Sinch (Chatlayer).
Does Ubitec have an API?
No public API is recorded for Ubitec.
What industry is Ubitec in?
Ubitec's product category is Conversational AI Software. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAEANAI, AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI). Its NAICS code is 5132 and its SIC code is 7372.