FYX
FYX is a Florence, Kentucky-based provider of 24/7 emergency roadside assistance and fleet management software for the intermodal and over-the-road trucking industries, serving thousands of fleets and owner-operators across the U.S. and Canada through a 1,000+ vendor network.
- Company typePrivate
- Founded1983
- HeadquartersFlorence, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What FYX does
FYX (formerly Interstar/TRAC Interstar) is a Florence, Kentucky-based provider of emergency roadside assistance for the intermodal and over-the-road trucking industries, operating as a wholly-owned subsidiary of TRAC Intermodal. Founded in 1983 and rebranded to FYX in October 2019, the company delivers 24/7 tire repair/replacement, mechanical repairs, towing, and preventative maintenance through a preferred vendor network of 1,000+ technicians across the United States and Canada, with 180+ tire bank locations carrying top-tier brands such as Michelin and Goodyear.
The technology stack centers on the FYX Platform, a cloud-based web portal for fleet managers that provides real-time service monitoring, incident management, automated notifications, transparent pricing, and EDI/API billing integration. This is complemented by two purpose-built mobile applications: the FYX Driver App, which lets drivers request service, receive quotes and technician ETAs, chat with dispatchers, and pay for repairs; and the FYX Mechanic App, which gives service providers paperless work orders, photo uploads, and real-time invoicing. The platform replaces traditional phone/email coordination with an end-to-end digital workflow from incident reporting through repair completion and billing.
FYX generates revenue primarily through transaction fees on emergency roadside services priced at regional fixed labor rates, supplemented by subscription/recurring access to the FYX fleet management platform. Go-to-market is hybrid: enterprise and mid-market fleets are acquired via dedicated account managers and multi-year contracts; owner-operators and small fleets come in through a direct-to-consumer self-serve path via web portal and mobile apps; and channel partnerships (notably the TruckYeah Savings program with Convoy) extend fleet pricing to digital freight network carriers without separate account setup. Named customers include AAA Cooper Transportation, MCK Trucking Inc., and Family Transportation LLC.
FYX firmographics
Firmographics- Name
- FYX
- Legal name
- FYX Fleet Roadside Assistance
- Website
- https://fyxfleet.com
- Company type
- Private
- Founded year
- 1983
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- FYX is a Florence, Kentucky-based provider of 24/7 emergency roadside assistance and fleet management software for the intermodal and over-the-road trucking industries, serving thousands of fleets and owner-operators across the U.S. and Canada through a 1,000+ vendor network.
- Ownership category
- akta.pro rank
FYX industry classification
Industry- Product category
- Fleet Roadside Assistance
- NAICS
- Motor Vehicle Towing (488410)
- akta.pro primary industry
- Mobile Hydraulic, Pneumatic & Liftgate Repair (On-Vehicle Systems) (TLAKAFAK)
- akta.pro secondary industry
- Mobile Tire Service & Emergency Roadside (On-Site) (TLAKADAC)
Keywords
Where FYX is headquartered
LocationHeadquarters
- HQ city
- Florence
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
FYX business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Operations, Personnel, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Emergency Roadside Assistance Services: FYX generates revenue through service fees for emergency roadside assistance including tire repair/replacement, mechanical repairs, towing, and preventative maintenance for commercial fleets. Services are priced with regional fixed rates and offer upfront pricing transparency.
- Fleet Management Platform Subscription: Revenue from providing access to the FYX Platform for fleet management, incident reporting, and service coordination. The platform offers analytics tools and service data reports.
- Preferred Vendor Network Fees: Vendors in the network benefit from consigned inventory, discount purchases on tires and parts, and timely payments through FYX's billing department, suggesting volume-based or membership arrangements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom fleet pricing based on service needs and volume |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels6 records
FYX product offering
Product offeringCore offering
FYX provides 24/7 emergency roadside assistance for commercial trucks, trailers, and chassis through a nationwide preferred vendor network of 1,000+ technicians and mechanics. Service delivery is enabled by the proprietary FYX Platform (web portal with real-time service monitoring, automated notifications, and billing), the FYX Driver mobile app, and the FYX Mechanic mobile app, covering tire repair/replacement, minor and major mechanical repairs, towing, preventative maintenance, and trailer repair across the continental U.S. and Canada.
Product overview
FYX Fleet Roadside Assistance operates as a comprehensive roadside assistance platform for the trucking industry, offering a unified technology solution comprising the FYX Platform (web-based fleet management portal), the FYX Driver App (mobile app for truck drivers), and the FYX Mechanic App (mobile app for service providers). The company delivers services including tire repair and replacement, minor and major mechanical repairs, towing, preventative maintenance, and trailer repair through a nationwide Preferred Vendor Network of over 1,000+ vendors across the U.S. and Canada. The platform enables end-to-end roadside assistance management from incident reporting through repair completion and billing.
Differentiator
Problem solved
Functional benefit
Brands
- FYX Platform: Roadside assistance management software offering real-time service monitoring, streamlined communications, and fleet management tools for fleet managers and owner-operators.
- FYX Driver App
- FYX Mechanic App
Products and services
- FYX Platform (Web Portal) Web-based roadside assistance management platform offering complete setup and control, real-time service monitoring, automated notifications, simplified billing, full breakdown transparency with upfront estimation and one-step incident reporting without phone or email. Designed for fleet managers and owner-operators of commercial trucks, trailers, and chassis.
- FYX Driver App Free mobile application for truck drivers to request 24/7 roadside assistance, receive instant repair quotes and technician ETA, chat with dispatchers, track repair status in real-time, and make payments with a single tap. Available on Apple App Store and Google Play Store.
- FYX Mechanic App Mobile application for service providers in the FYX vendor network offering paperless work orders with automated pricing, photo uploads with incident reports, an invoicing module with real-time status, a dashboard of current repairs, and dispatcher chat.
- Tire Repair and Replacement Tractor and trailer tire service including new and recap tires, national tire account billing, spare swaps, and flat tire repairs delivered through the FYX preferred vendor network.
- Minor Mechanical Repairs Light mechanical roadside services including LED lights, battery charging, spark plugs, and sensor replacement for commercial trucks, trailers, and chassis.
- Major Mechanical Repairs Comprehensive mechanical repair services covering engine diagnostics, air system, electrical system, fuel system, and cooling system for commercial trucks dispatched via the FYX preferred vendor network.
- Towing and HD Wrecker Heavy-duty towing services for tractors and trailers, covering heavy, medium, and light duty vehicles across continental U.S. and Canada.
- Preventative Maintenance Fleet compliance and maintenance services including FMCSA inspections, BIT inspections, coolant changes, oil and filter changes, rear end service, and transmission service for commercial fleets.
- Trailer Repair and Service Trailer repair services including structural damage repairs delivered through the nationwide FYX vendor network.
- Preferred Vendor Network Nationwide network of over 1,000+ preferred vendors providing roadside assistance coverage throughout the United States and Canada, with 180+ tire bank locations featuring top-tier brands such as Michelin and Goodyear.
Quantifiable outcome
- Carriers in Convoy network save up to 20% on roadside assistance and preventative maintenance
- +1 more outcomes
Companies that use FYX
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles2 records
FYX technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
FYX partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- ConvoycoreFYX partnered with Convoy during National Truck Driver Appreciation Week to launch the TruckYeah Savings program. The partnership offers carriers in the Convoy network up to 20% savings on roadside assistance and preventative maintenance services. No account setup is required for Convoy carriers to access FYX's fleet pricing, extending services typically reserved for large fleets to small carriers and owner-operators.
Scale indicators6 records
Recent moves5 records
Expansion highlights6 records
FYX competitors and assessment
Company assessmentOthers
- Agero: Leading provider of roadside assistance platforms and connected vehicle services, primarily serving passenger vehicles. Comparable as an ecosystem peer operating the same core roadside assistance technology and dispatch model, though focused on a different end market.
Emerging players
- Fleetio: Cloud-based fleet maintenance and management software platform focused on preventive maintenance, inspections, and repair workflows. Comparable as an emerging software platform targeting the same fleet customers FYX serves, with partial overlap on the technology layer.
Direct peers
- FleetPride: Largest independent distributor of heavy-duty truck parts and operator of commercial truck repair facilities across North America. Directly comparable in commercial truck parts and repair services.
- Premier Truck Group: Commercial truck dealership group providing sales, parts, and service across multiple locations, including mobile and roadside repair capabilities for fleet customers. Comparable in commercial truck service delivery.
- TruckPro: Heavy-duty truck parts distributor and service network with locations across the US, providing truck repair and maintenance services to commercial fleets. Directly comparable service network to FYX's preferred vendor model.
- TA Truck Service (TravelCenters of America): Operates truck service centers at TA travel centers nationwide, providing tire repair, mechanical service, and roadside assistance to commercial trucking fleets and owner-operators. Directly comparable in core service offering and customer base to FYX.
- Love's Travel Stops: Nationwide travel center network with truck repair and tire service (Speedco) facilities, serving commercial trucking fleets and owner-operators. Directly comparable service portfolio to FYX's roadside and repair offerings.
- Pilot Flying J: Major truck stop and travel center chain providing tire, mechanical, and roadside services at scale to commercial fleets. Directly comparable as a physical-network competitor for commercial truck roadside and repair services.
Broad incumbents
- Geotab: Major telematics and fleet management platform serving millions of vehicles globally. Comparable as a broad incumbent in the fleet management space, indirectly competitive as it expands into maintenance and operations workflows.
- Samsara: Publicly traded fleet management platform with telematics, video safety, and maintenance features. Comparable as a broader incumbent in the fleet software ecosystem where FYX's platform ambitions lie, though not a direct competitor in emergency roadside dispatch.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
FYX social profiles
Digital presenceFYX financial estimates
Financial estimateRevenue estimate
Valuation estimate
FYX leadership team
Management profileNumber of profiles
Profiles4 records
FYX funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FYX M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FYX
What does FYX do?
FYX provides 24/7 emergency roadside assistance for commercial trucks, trailers, and chassis through a nationwide preferred vendor network of 1,000+ technicians and mechanics. Service delivery is enabled by the proprietary FYX Platform (web portal with real-time service monitoring, automated notifications, and billing), the FYX Driver mobile app, and the FYX Mechanic mobile app, covering tire repair/replacement, minor and major mechanical repairs, towing, preventative maintenance, and trailer repair across the continental U.S. and Canada.
Is FYX a public or private company?
FYX is a private company. It is classified as corporate owned and is currently operating.
When was FYX founded?
FYX was founded in 1983. It employs 51 to 100 people.
Where is FYX based?
FYX is headquartered in Florence, United States, in the North America region.
How does FYX make money?
Three revenue lines are on record. Emergency Roadside Assistance Services are the primary driver. The others are fleet Management Platform Subscription and preferred Vendor Network Fees.
Who are FYX's main competitors?
Agero is listed as an others. Fleetio is listed as an emerging player. Direct peers are FleetPride, Premier Truck Group, TruckPro, TA Truck Service (TravelCenters of America), Love's Travel Stops and Pilot Flying J. Broad incumbents are Geotab and Samsara.
Does FYX have an API?
No public API is recorded for FYX.
What industry is FYX in?
FYX's product category is Fleet Roadside Assistance. Its primary akta.pro industry code is TLAKAFAK, Mobile Hydraulic, Pneumatic & Liftgate Repair (On-Vehicle Systems), with a secondary code of TLAKADAC, Mobile Tire Service & Emergency Roadside (On-Site). Its NAICS code is 488410.