What XPS Solutions does

XPS Solutions is a U.S.-based B2B services and technology company headquartered in Richardson, Texas, that provides call center, remote management, and AI-enabled automation to self-storage facility operators across North America. Founded in 2000 as the self-storage industry's first dedicated call center, the company has evolved into a vertical-specific platform combining U.S.-based human agents (104 hours of weekly call coverage, 54 hours of weekly remote management coverage) with proprietary AI capabilities (XPS AleX AI), mobile self-service (MyStorPal), PCI-compliant IVR payments, and live video staffing through partnerships with KISS and LiveSwitch. The product surface is modular, with core services (Call Center, Remote Management Suite) supplemented by RentUp rental conversion, Live Video Agent, 24/7 Payments, and the MyStorPal tenant app.

The company's technology architecture integrates directly with 13+ property management software platforms including Storage Commander, SiteLink, storEDGE, Sentinel Systems, QuikStor, and others, embedding XPS into operator workflows and creating switching costs at the software-integration layer. Revenue is generated primarily through recurring monthly subscription fees for call center and remote management services, with additional subscription revenue from MyStorPal app licensing and professional-services-style fees for RentUp rental conversion engagements. Pricing is not publicly disclosed; the company uses an enterprise sales motion with a "Schedule a Demo" CTA and quote-based pricing tailored to facility count, coverage hours, and service bundle selection.

The customer base consists of independent self-storage owners and portfolio/multi-facility operators, with named reference customers including Storage Star and Commercial Investment Group LLC. The company reports operational scale of thousands of facilities served, thousands of units rented per month for clients, 43,000–56,000 monthly calls, and $3–4.5M in monthly tenant payment activity in early 2025. Leadership is led by CEO John Traver, with Jennifer Downer serving as COO (appointed October 2023) following 20+ years of self-storage management experience. XPS Solutions is privately held with no disclosed institutional investors, and ownership appears to be founder/management-based.

Name

XPS Solutions

Legal name

XPS Solutions

Website

https://xpsusa.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

XPS Solutions is a Richardson, Texas-based B2B services company that provides AI-enabled call center, remote facility management, and tenant engagement technology exclusively to self-storage operators across North America, founded in 2000.

Ownership category

akta.pro rank

Headquarters

HQ city

Richardson

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Call Center Services: Recurring service fees for inbound call handling, tenant support, payment processing, and rental capture. Services include live agent coverage, AI-assisted responses, and 24/7 payment automation.
2. Remote Management Suite: Monthly service fees for remote facility management, including tenant support, inquiry handling, and virtual leasing services provided by self-storage experienced remote managers.
3. Software/App Licensing (MyStorPal): Mobile app access for tenant self-service, integrated with call center operations to reduce live call volume and enhance tenant experience.
4. RentUp Leasing Services: Rental transaction services where trained agents act on behalf of facilities to convert inquiries into signed leases, capturing revenue opportunities that would otherwise be missed.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

XPS Solutions provides self-storage facility operators with a 24/7 virtual contact center and remote management suite that combines U.S.-based live agents with AI-powered call handling. Core deliverables include 104 hours of weekly phone coverage for rentals, payments, and tenant support, plus 54 hours of weekly remote facility management, RentUp rental conversion services, IVR payment automation, live video agent support, and the MyStorPal tenant mobile app.

Product overview

XPS Solutions offers a unified platform-plus-modules architecture combining AI-powered call handling, human contact center services, and remote facility management. The core offering centers on the XPS AleX AI (24/7 AI call agent with human escalation), Self Storage Call Center (104 hours weekly U.S.-based phone coverage), and Remote Management Suite (54 hours weekly virtual management). Additional modules include RentUp (rental conversion services), Live Video Agent (KISS/LiveSwitch-powered face-to-face video support), 24/7 Payments (PCI-compliant IVR automation), and MyStorPal Storage App (mobile tenant self-service). These products integrate with 13+ property management platforms and are designed to work collaboratively to capture rental opportunities, improve occupancy, and deliver consistent tenant support across self-storage portfolios.

Differentiator

Problem solved

Functional benefit

Products and services

• XPS AleX AI 24/7 AI-powered call agent that provides real-time call support including secure gate code access, unit details, and general inquiries, backed by live human escalation to ensure tenant support and rental conversion for self-storage operators.
• Self Storage Call Center U.S.-based contact center providing 104 hours of weekly phone coverage to capture revenue, handle tenant support, and deliver customer service for self-storage facility operators.
• Remote Management Suite Full-service remote storage management providing 54 hours of weekly coverage for facility operations including tenant inquiries, reservations, and virtual leasing, enabling hub-and-spoke management models at reduced cost.
• RentUp Rental services platform enabling XPS trained rental agents to act on behalf of operators to secure units and maximize lease opportunities on the first call, with full visibility of space mix, inventory, promotions, and insurance requirements.
• Live Video Agent Live video support service for remote self-storage management through partnerships with KISS and LiveSwitch, enabling real-time face-to-face communication with tenants via text or QR code for virtual tours, tenant support, and leasing activities.
• 24/7 Payments PCI-compliant IVR payment processing system providing unlimited automated payments 24/7, capable of reducing call volume up to 55% by handling payment calls without staff involvement.
• MyStorPal Storage App Mobile tenant platform providing contactless experience allowing tenants to view accounts, make payments, get gate access codes, upload inventory photos, and access live chat and phone support directly from their devices.

Quantifiable outcome

• Reduce accounts receivable by up to 88%
• +6 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability7 records

Feature7 records

Partnerships

Seven partnerships are on record, tiered core.

• KISS (Keep It Simple Storage)coreTechnology or Integration · 29 August 2024KISS provides innovative remote-management technology including two-way smart video, mobile app, NFC smart locks, and self-storage auto-attendant. XPS integrates with KISS to deliver live video staffing for rentals, remote management, and tenant support services, enabling face-to-face engagement through XPS's self-storage experienced teams.
• LiveSwitchcoreTechnology or Integration · 29 August 2024LiveSwitch provides live video solutions enabling real-time, face-to-face communication between self-storage facilities and customers through text or QR code without requiring software downloads. XPS combines LiveSwitch technology with their Remote Management services to provide 54 hours weekly of live video support.
• Storage CommandercoreTechnology or IntegrationStorage Commander is a property management software platform. XPS Solutions provides integrated call center and contact center services for Storage Commander customers, enabling seamless rental capture and tenant support through the software platform.
• SiteLink (by Storable)coreTechnology or IntegrationSiteLink is a leading property management software for self-storage. XPS integrates with SiteLink to deliver call center services, payment processing, and tenant support integrated with facility management workflows.
• storEDGE (by Storable)coreTechnology or IntegrationXPS Solutions released a rental contracting solution for storEDGE platform users, enabling XPS leasing agents to complete full rental contracts with prospects directly through the storEDGE system.
• Sentinel SystemscoreTechnology or IntegrationSentinel Systems is a property management software provider for self-storage. Partnership enables XPS call center services integrated with Sentinel's platform for seamless tenant and prospect handling.
• QuikStorcoreTechnology or IntegrationQuikStor is a property management platform helping operators centralize inventory, pricing, tenant records, and daily workflows. XPS collaborates with QuikStor to support aligned property management and call workflows for improved tenant experience.

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Storable: Owns SiteLink and storEDGE, the two dominant self-storage property management platforms and XPS's largest integration partners. Comparable as the software backbone that XPS layers onto, and a potential competitor if it bundles call-center/AI features.
• Liveops: Large on-demand virtual call-center platform with a flexible agent workforce. Comparable as a broader-scale incumbent in outsourced call-center delivery that could expand into verticalized self-storage services.
• Concentrix: Global BPO and customer-experience outsourcing major. Comparable as a broad incumbent that competes for large self-storage operator accounts with end-to-end CX outsourcing capabilities.

Direct peers

• Smith.ai: AI-augmented 24/7 virtual receptionist and outbound call-center service for SMBs. Comparable as a direct competitor in outsourced, AI-enhanced phone support with a pay-per-lead or subscription model.
• Ruby: U.S.-based virtual receptionist and live chat service with a strong SMB customer base. Comparable as a directly competitive subscription-based call-handling provider with bundled software.
• AnswerConnect: 24/7 live answering service and virtual receptionist offering for SMBs across verticals. Comparable as a subscription-based call-center peer with U.S.-based agents and bundled AI tooling.
• PATLive: U.S.-based answering service and call-center provider serving SMBs. Comparable as a similarly structured outsourced phone-support competitor using U.S. agents.
• Map Communications: 24/7 live answering and call-center services for SMBs and mid-market customers. Comparable as a peer in the outsourced, U.S.-agent call-handling category XPS competes in.

Emerging players

• Tenant Inc. Provider of Hummingbird, a tenant-engagement platform for self-storage operators and an XPS integration partner. Comparable as a verticalized software player overlapping with MyStorPal and tenant communications workflows.
• StoragePug: Self-storage-focused digital marketing, website, and AI lead-management provider. Comparable as a vertical SaaS/AI competitor targeting the same self-storage operator buyer with software-enabled tenant acquisition.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/XPSSolutionsUSA

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about XPS Solutions