BPO+

What BPO+ does

BPO+ (legally Business Process Outsourcing WLL) is a Qatar-headquartered business process outsourcing provider operating across the GCC/Middle East region. Founded around 2008 and led by CEO & Managing Director Dr. Tejinder Singh Bhatia, the company delivers end-to-end BPO services spanning voice and non-voice contact center operations, back-office transaction processing, knowledge process outsourcing, HR and financial services, technical support, and manpower outsourcing (MPO). The company reports a workforce of 1,300+ from 35+ nationalities covering 15+ languages, claims 400+ enterprise clients, and processes approximately 20 million customer interactions annually across verticals including BFSI, healthcare, telecom, government, retail, travel, sports, and education.

The technology stack is built on third-party infrastructure — Avaya for voice network and intelligent call routing, Ameyo Cloud for contact center, HP and Cisco for IT and networking, Microsoft for software, Dell Sonicwall for security, and Amazon for cloud — supplemented by an in-house software development team that builds custom CRM front-ends per client. The platform is ISO 9001:2008 and ISO 27001:2013 certified with a documented off-site disaster recovery location. BPO+ offers four principal engagement models: a Plug & Play 200-seater in-house call center deployable in 24 hours, a Build-Operate (B&O)/Build-Operate-Transfer (BO&T) model with 100+ man-years of project experience, an On-Site deployment model, and Consulting services for contact center setup.

Revenue mechanics are not publicly disclosed. The company sells through direct enterprise field sales with quote-based, SLA-structured multi-year managed services contracts, supported by partner referrals from Avaya, KPMG, Deloitte, Microsoft, and major regional banks. Marquee logos include Qatar National Bank, Doha Bank, Ooredoo, Hamad Medical Corporation, Qatar Foundation, Bank Muscat, and Commercial Bank of Qatar. BPO+ is privately held with no disclosed institutional investors or external funding rounds, operating as a founder-owned Qatari limited liability company with offices in Qatar, Oman, and Dubai/UAE plus two additional regional markets.

Name

BPO+

Legal name

Business Process Outsourcing WLL

Website

https://bpo-plus.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

501–1,000 employees

Short description

BPO+ is the largest business process outsourcing provider in the Middle East, headquartered in Qatar, delivering contact center, back-office, and digital marketing services to 400+ enterprise clients across the GCC via a 1,300+ multilingual workforce.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Business Service Centers (56143), Office Administrative Services (5611), Payroll Services (541214)

SIC

Services-Management Services (8741), Services-Employment Agencies (7361), Services-Help Supply Services (7363), Services-Management Consulting Services (8742)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

Keywords

• Business process outsourcing
• Call center services
• Contact center solutions
• Manpower outsourcing services
• Back office processing

Headquarters

HQ city

Doha

HQ country

Qatar

HQ region

Middle East

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Business Process Outsourcing Services: BPO+ provides comprehensive end-to-end BPO services including voice and non-voice solutions, transaction processing, knowledge process outsourcing, HR services, financial and accounting services, technical support, and manpower outsourcing. Revenue is generated through managed services contracts with enterprise clients, typically structured with SLAs and performance-based metrics.
2. E-BPO Services: Electronic BPO services including SEO, SMS and email marketing, web development, social media marketing, and web B2C services. These digital services are offered as standalone offerings or bundled with core BPO services.
3. Call Center & Contact Center Services: 24/7 customer service desk, voice support, chat support, email support, IVR management, technical support, helpdesk support, and social media support services. Revenue generated through per-seat or transaction-based pricing models.
4. Manpower Outsourcing & Payroll (MPO): Manpower outsourcing solutions managing employee lifecycle for clients. Currently employs 800+ outsourced staff in Qatar. Revenue generated through staffing fees and payroll management services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

BPO+ provides outsourced customer engagement and back-office processing services to enterprises and government entities across the Middle East, delivered through a 1,300+ multilingual workforce. Core deliverables include voice and non-voice BPO, call and contact center operations (voice, chat, email, IVR, social media support), process/KPO outsourcing (transaction processing, HR, finance and accounting, technical support), E-BPO digital services (SEO, SMS/email marketing, web development), and manpower outsourcing with payroll. Engagements are sold under multi-year SLA-based managed services contracts via Plug & Play, Build-Operate/Transfer, On-Site, and Consulting delivery models.

Product overview

BPO+ is a Business Process Outsourcing platform offering a unified service portfolio centered around its core BPO, E-BPO, and Call & Contact Center Services. These are supported by specialized modules including Process Outsourcing Services, BPO Non-Voice Based, MPO Manpower Outsourcing, Business Models (consulting), SEO, SMS & Email Marketing, and Web Development. The platform is designed for enterprises seeking end-to-end outsourcing solutions spanning customer interactions, back-office operations, digital marketing, and workforce management across industry verticals.

Differentiator

Problem solved

Functional benefit

Products and services

• BPO (Business Process Outsourcing) Core BPO service providing customer support including voice and non-voice solutions, collections, customer acquisitions, and third-party transaction services such as data storage and indexing, sold to enterprise clients.
• E-BPO (Electronic BPO) Digital outsourcing services including crowdsourcing, social media marketing, email and SMS marketing, and web B2C services, offered to enterprise clients.
• Call & Contact Center Services Voice support, chat support, email support, voice mail support, IVR management, technical support, helpdesk support, enquiry management, voice recording services, and social media support delivered through a 24/7 contact center.
• Process Outsourcing Services Transaction processing, back office operations, knowledge process outsourcing, HR services, financial and account services, technical support, social media commerce, consultancy, manpower outsourcing, data management and translation, and e-commerce back-office support.
• MPO – Manpower Outsourcing & Payroll Manpower outsourcing solutions managing the full employee lifecycle for clients, including skilled resources, temporary and permanent staffing, and payroll services.

Quantifiable outcome

• 90% of customers say they will use BPO+ again
• +4 more outcomes

Named customers6 records

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

15 partnerships are on record, tiered core, major and minor.

• AvayacoreTechnology or IntegrationAvaya provides core voice network infrastructure powering BPO+'s intelligent skill-based call routing, interactive voice response, and cloud interface capabilities
• AmeyocoreTechnology or IntegrationAmeyo Cloud powers BPO+'s contact center cloud interface and customer engagement solutions
• Hewlett-Packard (HP)coreTechnology or IntegrationHP provides IT infrastructure hardware and networking products supporting BPO+'s data network and operations
• CiscocoreTechnology or IntegrationCisco provides networking and data infrastructure powering BPO+'s secure network operations
• MicrosoftmajorTechnology or IntegrationMicrosoft provides software platforms and solutions for BPO+'s operations and technology infrastructure
• Dell SonicwallcoreTechnology or IntegrationDell Sonicwall provides network security infrastructure for BPO+'s secure operations
• KPMGmajorStrategic or Co-development PartnerStrategic partnership for advisory and consulting services in financial and business process areas
• DeloittemajorStrategic or Co-development PartnerStrategic partnership for consulting and advisory services across operations
• AmazonmajorTechnology or IntegrationAmazon provides cloud infrastructure and web services for BPO+'s operations
• OoredoomajorStrategic or Co-development PartnerStrategic partnership with telecom provider for telecommunications infrastructure and services
• QNB (Qatar National Bank)majorStrategic or Co-development PartnerStrategic banking partnership for financial services and transactions
• Bank MuscatmajorStrategic or Co-development PartnerStrategic partnership with Bank Muscat for banking sector outsourcing services in Oman
• Doha BankmajorStrategic or Co-development PartnerStrategic partnership for banking sector outsourcing services
• 360 NauticaminorChannel Partner/ Reseller/ DistributorChannel partner for business development and client referrals
• CBQ (Commercial Bank of Qatar)majorStrategic or Co-development PartnerStrategic partnership for banking sector outsourcing

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Concentrix: Global customer experience / BPO services provider with delivery centers across multiple geographies and similar omnichannel voice, non-voice, and back-office offerings competing for the same enterprise BFSI/telecom contracts.
• Teleperformance: One of the world's largest call center and CX outsourcers with global delivery footprint, competing in multilingual customer support and back-office BPO for large enterprise and government accounts in MEA.
• TTEC (TeleTech): Large global CX and BPO provider offering contact center, back-office, and digital customer experience services across verticals similar to BPO+, including BFSI and telecom.
• TaskUs: New York-listed digital outsourcing and CX company serving enterprise clients across content moderation, customer support, and back-office - overlapping model and target verticals with BPO+.
• IBEX Limited: Public CX and BPO operator with omnichannel contact center and back-office solutions targeting BFSI, telecom, and consumer brands, comparable scale and service mix to BPO+.
• StarTek: Global BPO company delivering voice, non-voice, and back-office processing for enterprise clients in BFSI, telecom, and retail - directly overlaps with BPO+'s service portfolio and verticals.
• Transcom: International CX and BPO provider with contact center operations across multiple regions, offering omnichannel customer support and back-office services comparable to BPO+.
• Alorica: Large global CX outsourcing firm providing voice, digital, and back-office solutions across industries including BFSI, telecom, and healthcare - comparable business model and target clients.
• Foundever (formerly Sitel/Sykes): Global CX and BPO operator (Sitel / Sykes legacy) serving enterprise and government clients with multilingual contact center and back-office outsourcing, overlapping strongly with BPO+'s offering.

Broad incumbents

• Majorel (now Concentrix Majorel): Global CX and BPO company with significant Middle East / North Africa presence offering multilingual customer support and back-office services - broader scale and global footprint than BPO+ but directly comparable in services and verticals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/bpoplus
• Facebookfacebook.com/bpoplus
• LinkedInlinkedin.com/company/bpo-business-process-outsourcing

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BPO+