What Jabuti Technologies does

Jabuti AGI is a São Paulo, Brazil-based enterprise software company that deploys autonomous AI agents for regulated digital customer-relationship channels. The platform serves banks, financial institutions, insurers, telecommunications operators, utilities, and BPOs/contact centers, executing end-to-end journeys including customer service (atendimento), debt collection (cobrança), sales, contract renewal, and retention/cancellation prevention across WhatsApp, chat, email, voice, and web portals. Its anchor reference customer is Banco BV, a Brazilian bank, with two additional large enterprise clients covering a combined 15 million consumers.

The company is built around an agentic AI architecture that runs on top of third-party large language models (LLMs) and layers proprietary capabilities on top: digital twin customer profiles for hyper-personalization, continuous conversational memory across sessions and channels, rule-based agent governance with predefined limits and exception flows, 100% auditable interaction trails, real-time token consumption monitoring (Live Token), and a stated zero-hallucination design. Modality coverage spans text, voice, and image. The platform is delivered as enterprise SaaS with quote-based pricing, API-based integration without vendor lock-in, and is certified as a Meta Tech Provider for operating WhatsApp, Instagram, and Facebook at enterprise scale; AWS is also listed as a technology/infrastructure partner. Jabuti AGI's sub-brand Jabuti Studio exposes modules, security, and implementation tooling for the platform.

Jabuti AGI operates an enterprise field-sales motion with "Schedule a Demo" and "Talk to a Human" CTAs, targeting large buyers in regulated verticals. Its stated current scale is approximately 180,000 daily customer interactions (against a stated 80,000+ figure on the website, suggesting recent rapid ramp), with a projection to exceed 500,000 daily interactions by year-end alongside R$25 million in projected annual revenue. The company is venture-backed, having closed a R$2.1 million seed round from Brazilian VC DOMO.VC in February 2026, with a larger funding round publicly signaled. CEO Cecilio Fraguas leads a team of 11–50 employees.

Name

Jabuti Technologies

Legal name

Jabuti AGI

Website

https://jabuti.ai

Company type

Private

Founded year

2026

Operating status

Operating

Headcount range

11–50 employees

Short description

Jabuti AGI is a São Paulo-based enterprise Agentic AI platform that deploys autonomous AI agents across WhatsApp, chat, email, and voice to handle customer service, collections, sales, and retention for banks, insurers, telecoms, utilities, and BPOs in regulated markets.

Ownership category

akta.pro rank

Product category

Agentic AI Platform

NAICS

Software Publishers (513210), Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)

akta.pro secondary industries

Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), Regulatory Readiness & Audit Automation (e.g., EU AI Act, NIST AI RMF, ISO/IEC 42001) (HDAAAMAE), Enterprise AI Governance, Risk & Compliance Platforms (Model Risk, Audit, Policies) (HDAEANAE)

Keywords

• Conversational AI platform
• Agentic AI software
• Customer service automation
• AI agents for banking
• Enterprise AI platform

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Enterprise AI Agent Platform Licensing: The company operates as an enterprise SaaS platform selling access to its AI agents for regulated digital channels. Pricing is quote-based, likely on a subscription or consumption model tied to interaction volume or agent usage.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Jabuti AGI is an enterprise Agentic AI platform that deploys autonomous AI agents to conduct customer service, debt collection, sales, contract renewal, and retention journeys across WhatsApp, chat, email, voice, and web portal channels. The platform is purpose-built for regulated markets such as financial services, telecommunications, utilities, and BPOs, providing governance, full auditability, banking-level security, and zero-hallucination guarantees. It integrates with corporate systems via APIs without lock-in and supports text, voice, and image modalities.

Product overview

Jabuti AGI is a unified enterprise Agentic AI platform for regulated digital channels (banking, insurance, telecommunications, utilities). The platform consists of a single core system with AI agents that handle multiple use cases including customer service (Atendimento), debt collection (Cobranca), sales (Venda), contract renewal (Renovacao), and customer retention (Retencao). The platform differentiates through autonomous agents with continuous conversational memory, digital twin-based hyperpersonalization, 100% audit trails, real-time cost monitoring (Live Token), and integration with corporate systems via APIs without lock-in. The platform operates across text, voice, and image modalities and is Meta Tech Provider certified for WhatsApp at enterprise scale.

Differentiator

Problem solved

Functional benefit

Brands

• Jabuti Studio: A platform offering modules, features, security, and implementation capabilities for the Jabuti AI agent system.

Products and services

• Jabuti AGI Platform Enterprise Agentic AI platform that deploys autonomous AI agents to conduct end-to-end customer journeys including atendimento (customer service), cobrança (debt collection), venda (sales), renovação (contract renewal), and retenção (retention) across WhatsApp, chat, email, voice, and web portal. Designed for regulated enterprises such as banks, insurers, telecoms, and utilities that require governance, auditability, banking-level security, and zero hallucination guarantees.
• Jabuti Studio Operational environment and tooling layer for the Jabuti AGI Platform, providing modules, features, security controls, and implementation services that enterprises use to configure, deploy, and manage AI agents in production.

Quantifiable outcome

• 73% reduction in callbacks (rechamadas) within 30 days for Banco BV on WhatsApp
• +6 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature7 records

Partnerships

One partnership is on record.

• MetacoreTechnology or IntegrationJabuti AGI holds the Meta Tech Provider certification, a seal certifying official Meta partners to operate WhatsApp, Instagram, and Facebook at enterprise scale. This partnership ensures secure integrations, full compliance with Meta policies, and stable high-volume operations — essential for companies treating WhatsApp as a strategic customer service channel.

Scale indicators7 records

Direct peers

• Cognigy: Enterprise conversational and agentic AI platform focused on customer service automation for large enterprises, including financial services and telecoms. Comparable agent architecture, regulated-market focus and enterprise sales motion.
• Yellow.ai: Enterprise conversational and agentic AI platform serving banking, insurance and telecom customers across multiple channels including WhatsApp. Closely comparable to Jabuti in target verticals, multi-channel agent deployment, and regulated-market positioning.
• Kore.ai: Enterprise AI agent platform with strong presence in banking, financial services and telecoms, offering multi-channel agent deployment and governance features. Direct overlap with Jabuti's regulated-vertical, multi-channel agent thesis.

Regional players

• Take Blip: Brazilian conversational AI and CPaaS company, historically a major Meta WhatsApp Business solution provider in Brazil. Most relevant Brazilian competitor given overlapping WhatsApp-first regulated-vertical focus.
• Zenvia: Brazilian CPaaS and conversational AI company serving enterprise customers across sales, service and collections. Competes with Jabuti in WhatsApp-based customer service automation for regulated Brazilian enterprises.

Emerging players

• Inbenta: Enterprise AI platform for customer service automation with multilingual support and regulated-industry references. Comparable in conversational AI focus and enterprise SaaS GTM.
• Aisera: AI agent and automation platform for enterprise service desk, customer service and operations. Comparable in autonomous-agent architecture and enterprise sales motion, with similar governance and integration story.

Broad incumbents

• Genesys: Major contact-center and customer experience platform with growing AI agent capabilities for banking, insurance and telecoms. Comparable end-customers and digital channel use cases, though Genesys is a much broader incumbent platform.
• Google Cloud Contact Center AI (CCAI): Google's enterprise conversational AI suite for contact centers, including Dialogflow and Agent Assist, used by regulated industries globally. Overlaps with Jabuti in AI-driven customer service for banks and telecoms.
• Salesforce (Einstein / Service Cloud): Global CRM and customer service cloud incumbent with Einstein AI agents now embedded into Service Cloud. Overlaps with Jabuti in regulated-vertical customer service and digital channel automation, but as part of a much broader enterprise suite.

Market position

Strengths5 records

Weaknesses5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/jabuti-agi/posts/?feedView=all

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jabuti Technologies