What Epygi Technologies does

Epygi Technologies, LLC, founded in 2003 and headquartered in Altamonte Springs, Florida, designs, manufactures, and supports a unified portfolio of IP telephony products for small and medium-sized businesses and mid-market enterprises. The core offering is the QX line of on-premise IP PBX appliances spanning eight models from the QX20 (32 users) to the QX5000 (5,000 users and 700 concurrent calls), complemented by QX Gateways (QXE1T1, QXFXO4, QXFXS24) that bridge legacy PSTN, analog, E1/T1, and SIP environments. Vertical solution bundles layer capabilities for hospitality (with PMS middleware integrations), assisted living and senior care, schools, call centers, and surveillance/security, and the uQall softphone extends the platform to Windows, iOS, and Android endpoints.

Underlying technology is SIP-first with built-in firewall, VPN, and intrusion detection; Epygi certifies plug-and-play configuration with 100+ endpoints (Cisco, Poly, Yealink, Mitel, Panasonic, Snom, Grandstream, Alcatel-Lucent, Fanvil, Gigaset, Htek, Flyingvoice, Axis, Mobotix, 2N, CyberData, Viking). Cloud delivery is provided through ecQX Cloud PBX (recurring, no-contract service for resellers) and ecMON monitoring, and the company has productized AI features including EVIA (OpenAI-powered virtual assistant supporting 60+ languages), AI Transcription with speaker diarization and sentiment, and the AI Assistant (AIA) in ecMON.

Revenue is generated across hardware sales (QX appliances and gateways), recurring cloud subscriptions (ecQX, ecMON, uQall), licensable software features (IP phone expansion, conferencing, ACD, call recording, AI transcription, CRM integrations), and tiered technical support plans sold to integrators ($100-$1,000 annually). Distribution is two-tier: certified integrators and distributors globally, supplemented by direct sales for enterprise inquiries and direct-to-reseller for ecQX. Named end customers span telecommunications operators (Telefonica, Vivacom, Orange Cameroon, Togo Telecom, Setar, Bluesky/Vodafone), hospitality (Plunge Beach Resort, Taumeasina Island Resort), education (UDEM, TUMO, Mech-Tech), healthcare (Ryman Healthcare, Charter Senior Living, EsSalud), and government (Miami-Dade State Attorney, Town of Jupiter, MOPT Costa Rica).

Name

Epygi Technologies

Legal name

Epygi Technologies, LLC

Website

https://epygi.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Epygi Technologies, founded in 2003 and headquartered in Florida, manufactures the QX line of on-premise IP PBX appliances and gateways and offers ecQX cloud PBX, ecMON monitoring, EVIA AI virtual assistant, and uQall softphone, sold via certified integrators and distributors to SMBs, mid-market, and enterprise customers globally.

Ownership category

akta.pro rank

Product category

IP Telephony / Business Communications

NAICS

Telephone Apparatus Manufacturing (33421)

SIC

Services-Telephone Interconnect Systems (7385), Computer Communications Equipment (3576)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)

Keywords

• IP PBX systems
• VoIP gateways
• Cloud telephony services
• Business communication solutions
• Call center software

Headquarters

HQ city

Winter Park

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Technology or R&D, Supply Chain, Personnel, Marketing or Sales, Operations

Revenue model

1. IP PBX and Gateway Hardware Sales: Sale of on-premise IP PBX appliances (QX20-QX5000) and VoIP gateways. Hardware products are sold through certified integrators and distributors globally.
2. Cloud PBX Subscription (ecQX): Hosted cloud PBX service provided directly to resellers. No long-term contracts, no activation fees. Basic activation starts with 3 extensions, expandable to 3000 users.
3. Licensable Software Features: Optional feature licenses for QX IP PBXs including IP phone expansion, concurrent call expansion, audio/video conferencing, call recording, ACD, AOC, Barge-In, CRM integration, and AI transcription services.
4. Technical Support Plans: Paid support plans for integrators including single incident ($100), yearly plans with 5 incidents ($200), 20 incidents ($500), and unlimited incidents ($1,000). Configuration services also available.
5. Cloud Monitoring Subscription (ecMON): Yearly subscription for cloud-based monitoring and management of QX appliances and ecQX systems.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels12 records

Core offering

Epygi Technologies designs, manufactures, and sells IP PBX appliances (QX20 through QX5000, scaling from 32 to 5,000+ users), VoIP gateways (QXE1T1, QXFXO4, QXFXS24), and cloud telephony services (ecQX Cloud PBX, ecMON Cloud Monitoring). The company sells licensable software features such as AI-powered virtual assistant (EVIA), call recording, ACD call center suite, and AI transcription. Vertical-specific solutions bundle the core telephony hardware with hospitality, assisted living, school, call center, and surveillance capabilities. Distribution is predominantly through certified channel partners and resellers globally.

Product overview

Epygi Technologies offers a unified portfolio of IP telephony products centered on the QX line of on-premise IP PBX appliances (8 models: QX20 through QX5000, scaling from 32 to 5,000 users) and QX Gateways (QXE1T1, QXFXO4, QXFXS24). Cloud-delivered capabilities are provided via ecQX Cloud PBX and ecMON monitoring service. AI-powered features are enabled through EVIA (virtual intelligent assistant) and AI Transcription. The uQall softphone serves as a desktop/mobile extension client. Vertical-specific solutions bundle QX hardware with hospitality, assisted living, school, call center, and surveillance capabilities. The product architecture is modular: customers purchase a base QX appliance and add licensable feature keys (call recording, conferencing, ACD, AI transcription, redundancy) as needed.

Differentiator

Problem solved

Functional benefit

Brands

• ecQX: Cloud-based QX PBX service provided directly to resellers with complete feature set of QX appliances.
• EVIA
• ecMON

Products and services

• QX Line of IP PBXs

Quantifiable outcome

• System failover reduces downtime to a couple of minutes in case of hardware or network failures
• +2 more outcomes

Named customers38 records

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration37 records

AI capability8 records

Feature10 records

Partnerships

One partnership is on record.

• OpenAIcoreTechnology or IntegrationOpenAI provides AI capabilities for EVIA virtual assistant and AI Assistant (AIA) in ecMON. Epygi integrates OpenAI's AI into their PBX platforms. Note: Epygi manages all OpenAI integration - customers do not need separate OpenAI accounts.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• 3CX: 3CX is a closely comparable SMB-focused IP PBX vendor offering both on-premise and cloud PBX with channel-driven distribution, serving the same small-to-mid-market customer base as Epygi.
• Yeastar: Yeastar manufactures on-premise IP PBXs and cloud PBX (P-Series, Linkus) for SMBs with a similar channel-partner model, making it a near-direct competitor in hardware PBX plus hosted telephony.
• Grandstream Networks: Grandstream manufactures UCM IP PBX appliances and a wide range of SIP endpoints, overlapping with Epygi's QX hardware and gateway product lines for SMB telephony.
• Sangoma Technologies: Sangoma (including FreePBX, Digium, and Switchvox) sells IP PBX hardware, on-premise software, and cloud UCaaS to SMBs and mid-market, with overlapping channel distribution and SIP endpoint ecosystem.

Broad incumbents

• Mitel: Mitel is a long-established PBX and unified communications vendor offering on-premise and MiCloud solutions, competing with Epygi in the mid-market and enterprise segments.
• Avaya: Avaya is a traditional enterprise PBX incumbent now transitioning to Avaya Cloud Office; it overlaps with Epygi at the larger end of Epygi's installed base (e.g., QX3000/QX5000 deployments).
• Cisco (Webex Calling): Cisco's Webex Calling/BroadWorks platform is a major competing UCaaS and hosted PBX offering; Epygi explicitly supports Cisco IP phones as endpoints but competes against Cisco in the enterprise voice layer.
• Alcatel-Lucent Enterprise: Alcatel-Lucent Enterprise (ALE) offers on-premise IP PBXs, cloud communications, and contact center solutions; Epygi supports Alcatel-Lucent endpoints but ALE competes directly in vertical communications deployments.

Emerging players

• RingCentral: RingCentral is a leading pure-cloud UCaaS provider competing for the same SMB and mid-market telephony budgets that Epygi targets, particularly as customers shift from on-premise to cloud.
• 8x8: 8x8 provides cloud UCaaS and contact center solutions to mid-market and enterprise buyers, representing the cloud-native competitive direction threatening Epygi's hardware base.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/epygi_tech
• YouTubeyoutube.com/c/EpygiTech
• Facebookfacebook.com/epygitech
• LinkedInlinkedin.com/company/epygi-technologies

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Epygi Technologies