East Hill Family Medical

What East Hill Family Medical does

East Hill Medical Center (also operating as East Hill Family Medical, East Hill Family & Pediatric Medicine, and Inner Wellness) is a private, nonprofit 501(c)(3) Federally Qualified Health Center headquartered at 144 Genesee Street in Auburn, New York, serving Cayuga County and Central New York. Founded in 1970 with a Family Planning office, the organization has grown into an integrated primary care delivery platform for all ages, offering Adult Medicine, Family & Pediatric Medicine, Dental, Behavioral Health (Inner Wellness), School-Based Dental, Occupational Health, Harm Reduction Street Outreach, and Home Health Connection programs across two Auburn campuses and six Cayuga County elementary schools.

The underlying technology stack is non-proprietary and standard for community health centers: MEDENT electronic health record with patient portal for scheduling, prescription refills, and video visits; a co-located Quest Diagnostics lab on the 4th floor of the Genesee Street building; and the EasyPay5 online payment widget for self-pay collections. There are no disclosed proprietary AI, analytics, or clinical decision support systems; technology functions as operations infrastructure rather than a differentiator.

Revenue is generated through a hybrid FQHC model combining billable patient services across Medicaid, Medicare, and commercial insurance (Aetna, Cigna, Excellus, Fidelis, MVP, United Healthcare, Tricare, and others), per-visit co-pays, an income-based Sliding Fee Discount Program, and federal grant funding via HRSA, the U.S. Department of the Treasury, and the NYS Office of Addiction Services and Supports. The organization reported 10,500+ annual patients and 36,000 patient visits in 2025, with philanthropic donations supporting both operations and a $12.18M facility expansion targeted for Autumn 2027.

Name

East Hill Family Medical

Legal name

East Hill Medical Center

Website

https://easthillmedical.com

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

101–250 employees

Short description

East Hill Medical Center is a nonprofit Federally Qualified Health Center in Auburn, New York, providing integrated primary care, dental, behavioral health, school-based dental, and community programs to 10,500+ patients annually across Cayuga County, funded by insurance billing, federal grants, and philanthropy.

Ownership category

akta.pro rank

Product category

Community Health Center (Primary, Dental, and Behavioral Health Services)

NAICS

Outpatient Care Centers (6214)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Public Health & Health Equity Organizations (BPAGACAL)

Keywords

• Community health center
• Primary care services
• Family pediatric medicine
• Dental health services
• Behavioral health services

Headquarters

HQ city

Auburn

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Patient Services Revenue: Billable healthcare services including primary care, dental, and behavioral health visits. Accepts wide variety of insurance plans including Medicaid, Medicare, and commercial insurers. Co-payments expected at time of service.
2. Sliding Fee Discount Program: Reduced-cost services for income-eligible patients based on household income and family size. Adjusts patient responsibility portion except for insurance co-payments.
3. Federal FQHC Funding: HHS funding through Health Resources and Services Administration as a Federally Qualified Health Center. Federal Public Health Service deemed status with respect to certain health or health-related claims.
4. Philanthropy and Donations: 501(c)(3) nonprofit accepting donations for facility expansion project and ongoing operations. Offers planned giving options including bequests, retirement plan gifts, life insurance, and living trusts.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

East Hill Medical Center is a community health center providing integrated primary care, dental, and behavioral health services across all age groups at two Auburn, NY campuses and via school-based and community outreach programs. It operates as a Patient-Centered Medical Home and Federally Qualified Health Center, accepting insurance, offering a sliding-fee discount program, and providing evening hours, same-day sick visits, an after-hours nurse line, and on-site lab services.

Product overview

East Hill Medical Center operates as an integrated healthcare delivery organization offering primary care, dental, and behavioral health services through multiple distinct service lines. The portfolio includes Adult Medicine (primary care for adults 18+), Family & Pediatric Medicine (pediatric and family services formerly known as Duckett Family Medicine and Summit Pediatrics), a Dental Office with modern equipment, School-Based Dental program for community outreach, Inner Wellness behavioral health services, community programs (Harm Reduction, Occupational Health, Home Health Connection), and vaccination services. The organization functions as a Patient-Centered Medical Home (PCMH) model and Federally Qualified Health Center (FQHC), with financial assistance through a Sliding Fee Discount Program. Services are provided at two campuses: Genesee St. (main office with Adult Medicine, Dental, Administration) and Fulton St. (Family & Pediatric Medicine). The organization accepts multiple insurance plans and serves patients regardless of insurance status or ability to pay.

Differentiator

Problem solved

Functional benefit

Brands

• School-Based Dental: Dental program bringing screenings and services to children directly in Cayuga County schools including A.A. Gates, Auburn Enlarged City School District Elementary Schools, Cato Meridian Elementary, Emily Howland Elementary, Elbridge Elementary, and A.J. Smith Elementary.
• Harm Reduction Street Outreach Program
• Home Health Connection

Products and services

• Adult Medicine
• Family & Pediatric Medicine
• Dental Office
• School-Based Dental
• Inner Wellness (Behavioral Health)
• Harm Reduction Street Outreach Program
• Occupational Health
• Home Health Connection
• Vaccination Services
• Sliding Fee Discount Program
• Insurance Plan Acceptance

Quantifiable outcome

• 10,500 annual patients served
• +2 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Nick's RidecoreStrategic or Co-development PartnerHarm Reduction Street Outreach Program collaboration with funding from NYS Office of Addiction Services and Supports. Certified peers provide compassionate, judgment-free care to individuals with substance use disorder in any stage of addiction. Services include peer support, navigation to medical assistance, and essential supplies including harm reduction tools.
• Cayuga Community Health Network (CCHN)coreStrategic or Co-development PartnerHome Health Connection Program partnership providing patient education and in-home assessments. CCHN staff conduct home visits to assess risks related to slips and falls, chronic disease self-management, asthma and other conditions. May provide referrals and help make appointments.
• Quest DiagnosticscoreTechnology or IntegrationIn-house lab services through Quest Diagnostics located on the 4th floor at Genesee St. location. Quest Lab open Monday through Friday 8am - 4:30pm for East Hill patients.
• Local Fire Departments and Law Enforcement AgenciesminorStrategic or Co-development PartnerPartnership with multiple fire departments and law enforcement agencies to deliver annual physicals for members and staff.

Scale indicators8 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Cornerstone Family Healthcare: New York FQHC operating primary care, dental, and behavioral health sites in the Hudson Valley. Directly comparable as a multi-site nonprofit FQHC with sliding-fee discount programs, school-based services, and HRSA quality recognition.
• Finger Lakes Community Health: FQHC operating health centers throughout New York's Finger Lakes region with primary care, dental, and behavioral health. Closest geographic analog to East Hill (Auburn/Cayuga County is in the Finger Lakes), with a similarly rural patient mix and sliding-fee program.
• Hudson Headwaters Health Network: A New York FQHC providing primary care, behavioral health, and ancillary services across rural counties of the Adirondack region. Directly comparable to East Hill in operating model (nonprofit FQHC, multiple service lines, sliding-fee scale, integrated PCMH) and in serving rural, Medicaid-heavy populations.
• Oak Orchard Health: An FQHC serving rural Western New York and the Finger Lakes with primary care, dental, behavioral health, and school-based programs. Highly comparable to East Hill in scale, service mix (including pediatric and integrated behavioral health), and FQHC funding model.
• The Chautauqua Center: An FQHC in Western New York providing primary care, dental, behavioral health, and school-based services. Comparable to East Hill across service mix, rural patient base, and integrated care delivery, with similar HRSA-funded program emphasis.
• Family Health Network of Central New York: A network of FQHCs serving rural Central New York including Cortland and surrounding counties. Comparable in mission, scale, and service lines (primary care, dental, behavioral health), and overlaps East Hill's Central NY service territory.

Broad incumbents

• Sun River Health: One of the largest FQHCs in New York State with a multi-specialty footprint across the Hudson Valley, Long Island, and NYC. Comparable to East Hill as an FQHC serving Medicaid/underserved populations with integrated primary care, dental, and behavioral health, but operating at a significantly larger regional scale.
• Institute for Family Health: A New York-based FQHC network operating a large portfolio of primary care, behavioral health, and dental sites across the Hudson Valley, NYC, and Long Island. Comparable to East Hill as an FQHC with deep PCMH credentials and quality recognition, but materially larger scale and more urban footprint.

Regional players

• Syracuse Community Health Center: A Syracuse-based FQHC serving Onondaga County and Central New York with primary care, dental, and behavioral health. Operates in the same regional market as East Hill (Central NY) and addresses similar underserved Medicaid populations, though in a more urban setting.
• Northern Oswego County Health Services (NOCHSI): An FQHC serving Oswego County in Central New York with primary care and behavioral health. Comparable as a CNY-based FQHC serving Medicaid populations with comparable scale and operating model, though geographically adjacent rather than overlapping.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights8 records

Customer concentration

• Facebookfacebook.com/easthillmedical
• LinkedInlinkedin.com/company/easthillmedicalcenter/mycompany
• Instagraminstagram.com/easthillmedcenter

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about East Hill Family Medical