Jumbo Tours
Jumbo Tours is a B2B Destination Management Company (DMC) serving tour operators and travel agencies worldwide. Operating across 17 countries and 36 offices as part of Alpitour World, it delivers in-destination services, group handling, and BPO for the tourism sector.
- Company typePrivate
- Founded1976
- HeadquartersPalma De Mallorca, Spain
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Jumbo Tours does
Jumbo Tours is a B2B Destination Management Company (DMC) headquartered in Palma de Mallorca, Spain, operating as the international DMC division of Italy's Alpitour World group. Founded in 1976, the company provides in-destination services — including hotel accommodation contracting, transfers, excursions, group handling, and multilingual 24/7 guest support — to tour operators and travel agencies across 17 countries via 36 offices and a portfolio of approximately 900 destination experiences. Its core technical and operational asset is an Information Security Management System certified to ISO 27001 (achieved November 2025), covering electronic and paper-format data with defined controls for confidentiality, integrity, and availability; this certification is a procurement prerequisite for enterprise tour operator clients and BPO engagements. The company also operates a secondary BPO brand, The Hub, which provides multilingual customer service, data processing, administration/finance/accounting, and IT BPO to tourism sector clients including hotel chains, airlines, railways, and car rental firms. Jumbo Tours makes money through professional services fees and service-based commercial arrangements with tour operators and BPO clients; pricing is not publicly disclosed and contracts are scoped per engagement. Go-to-market is enterprise field sales targeting large touroperators and wholesalers, supplemented by distribution through Alpitour World's network of more than 2,500 travel agency points of sale in Italy. The company is privately held, with no public ticker, and was acquired by Alpitour Group following its founding by brothers Basilio and Juan Guerra.
Jumbo Tours firmographics
Firmographics- Name
- Jumbo Tours
- Legal name
- Jumbo Tours España S.L.U.
- Website
- https://jumbotours.com
- Company type
- Private
- Founded year
- 1976
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Jumbo Tours is a B2B Destination Management Company (DMC) serving tour operators and travel agencies worldwide. Operating across 17 countries and 36 offices as part of Alpitour World, it delivers in-destination services, group handling, and BPO for the tourism sector.
- Ownership category
- akta.pro rank
Jumbo Tours industry classification
Industry- Product category
- Destination Management Services
- NAICS
- Tour Operators (561520), Tour Operators (56152)
- SIC
- Services-Amusement & Recreation Services (7900)
- akta.pro primary industry
- Inbound DMCs (Full-Service Ground Handling) (THAKAEAA)
Keywords
Where Jumbo Tours is headquartered
LocationHeadquarters
- HQ city
- Palma De Mallorca
- HQ country
- Spain
- HQ region
- Europe
Offices24 records
Markets served
Jumbo Tours business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- DMC Services: Destination Management Company providing products, services, and in-destination experiences for tour operators. Includes quality tailor-made services, multilingual assistance worldwide 24/7, and wide portfolio of in-destination services.
- BPO Services (The Hub): Business Process Outsourcing services including customer service, data processing, administration, finance, accounting, and IT BPO for tourism and service sector clients.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Jumbo Tours product offering
Product offeringCore offering
Jumbo Tours is a global Destination Management Company (DMC) providing products, services, and in-destination experiences to tour operators and travel agencies across 36 offices in 17 countries. Its core offering covers hotel accommodation (bed bank), transfers, excursions, group management, contracting, payment management, and staffing, complemented by The Hub, a BPO arm delivering multilingual customer service, data processing, administration/finance/accounting, and IT BPO to tourism-sector clients.
Product overview
Jumbo Tours operates as a global Destination Management Company (DMC) within the Alpitour World group, offering two principal product lines: DMC Services (its core product) providing in-destination travel services such as accommodation, transfers, excursions, and tailor-made experiences across 17 countries; and The Hub, its BPO (Business Process Outsourcing) brand that delivers multilingual operational services including customer service, data processing, administration/finance/accounting, and IT BPO to tourism sector clients such as hotel chains, car rental companies, railway companies, airlines, and DMC operators.
Differentiator
Problem solved
Functional benefit
Brands
- The Hub: BPO (Business Process Outsourcing) division focused on reducing operating costs and increasing production capacity and efficiency for clients. Provides services including customer service, data processing, administration, finance, accounting, and IT BPO.
- DMC Services
Products and services
- DMC Services Global Destination Management Company services providing products, services, and in-destination experiences for tour operators and travel agencies. Covers hotel accommodation, transfers, excursions, group management, contracting, legal advice, payment management, and staffing, delivered by a multilingual team available 24/7 worldwide.
- The Hub (BPO Services) Business Process Outsourcing service providing multilingual, multidisciplinary teams covering customer service, data processing, administration, finance, accounting, and IT BPO for clients in the tourism and service sectors.
Companies that use Jumbo Tours
Customer profileNamed customers6 records
Segments2 records
Ideal customer profiles2 records
Jumbo Tours technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Jumbo Tours partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core, strategic, major and minor.
- Air Canada VacationscoreAir Canada Vacations chose Jumbo as DMC for new direct route between Montreal and Palma de Mallorca. First flight landed June 18, 2026, with two weekly frequencies until October.
- YourttoostrategicAcquisition of Yourttoo, company specializing in creation, management, and distribution of organized circuits. Strengthens portfolio as global DMC with high-value services and technological innovation focus.
- TBO Tek LimitedmajorTBO Tek Limited, through its subsidiary Tek Travels DMCC, acquired Jumbonline Accommodations & Services S.L.U. from Jumbo Tours, allowing TBO to expand its presence in Europe. The DMC division of Jumbo Tours remains part of Alpitour World.
- RenfestrategicAgreement to promote AVE use among international tourists for internal mobility in Spain. Estimated niche market potential of 20 million foreign travelers arriving annually in Spanish tourist cities with high-speed infrastructure.
- Guest Incoming & Check In HotelsstrategicPreferred agreement with DMC experts in Andorra and mainland Spain with 20+ establishments. Cross synergies to reinforce, optimize, and add more value to respective destinations.
- Dimensiones ClubminorExploratory commercial alliance to allow tour operator to leverage Alpitour group's structure and distribution capabilities. May result in future integration.
- AMResortsstrategicCreated Green & Human consortium for sustainable tourism transformation, channeling European funds. Started with 12 companies, grew to ~40 companies representing various tourism subsectors.
- easyJet HolidayscoreUK tour operator partner receiving first British tourists in Mallorca after pandemic. Jumbo receives tourists through easyJet Holidays partnership.
Scale indicators5 records
Recent moves13 records
Expansion highlights6 records
Jumbo Tours competitors and assessment
Company assessmentEmerging players
- GetYourGuide: GetYourGuide is a leading digital marketplace for tours, activities and destination experiences. It competes with Jumbo Tours' in-destination experiences portfolio through a consumer-direct, tech-enabled platform model — representing the disruptive channel Jumbo divested its online business from in 2023.
- Civitatis: Civitatis is a Spanish-headquartered online travel agency specializing in tours, activities and excursions in Spanish-speaking markets worldwide. It overlaps with Jumbo Tours' Iberian heritage and Spanish-language destinations and represents a digitally native competitor to traditional DMC-supplied experiences.
- Viator (Tripadvisor): Viator, owned by Tripadvisor, operates one of the world's largest online marketplaces for tours, attractions and destination experiences. It is an emerging alternative distribution channel that competes with traditional DMC-led in-destination experience supply, including offerings Jumbo Tours curates for its tour-operator clients.
Broad incumbents
- TUI Group: TUI Group is one of the world's largest integrated tourism conglomerates operating airlines, hotels, cruise ships and tour operators. While Jumbo Tours is part of competitor Alpitour World, TUI represents the broader incumbent model against which Jumbo's DMC-plus-BPO business must compete for tour-operator mindshare and distribution.
- TUI Musement: TUI Musement is the destination experiences arm of TUI Group, offering excursions, activities and DMC services globally. It overlaps with Jumbo Tours' in-destination services and transfers but operates within a much larger integrated tourism conglomerate, making Jumbo Tours' focused DMC model the sharper comparison.
Direct peers
- Miki Travel: Miki Travel is a global DMC and inbound tour operator serving travel agents and tour operators with accommodation, transfers, sightseeing and guided tours across Europe, Asia, Africa and the Americas. Closely comparable to Jumbo Tours in its B2B-focused DMC model, multilingual support and broad geographic coverage.
- Travco: Travco is a global DMC and inbound tourism operator with presence in the Middle East, Africa, Asia and Europe, providing accommodation, excursions and ground services to tour operators. Comparable to Jumbo Tours in serving international tour-operator clients with full-service destination management.
- JTB Global Travel Services: JTB Global Travel Services is the DMC division of JTB Corporation, providing inbound destination management, MICE, group travel and in-destination services worldwide. Comparable to Jumbo Tours in offering full-service ground handling and DMC services to international tour operators across multiple continents.
- Kuoni Global Travel Services (JTB): Kuoni Global Travel Services, now part of JTB, is a long-established DMC serving tour operators with destination management, excursions, transfers and MICE services globally. Highly comparable to Jumbo Tours in DMC heritage, B2B tour-operator focus and portfolio of in-destination experiences.
- Hotelbeds / HBX Group: HBX Group (parent of Hotelbeds) is one of the world's largest B2B bed banks and destination service providers, contracting accommodation, transfers and experiences for tour operators and travel agents. It directly overlaps with Jumbo Tours' core DMC contracting, accommodation and excursion business and shares the same B2B tour-operator GTM motion.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Jumbo Tours social profiles
Digital presenceJumbo Tours compliance and trust
Trust signalCompliance3 records
Jumbo Tours financial estimates
Financial estimateRevenue estimate
Valuation estimate
Jumbo Tours leadership team
Management profileNumber of profiles
Profiles10 records
Jumbo Tours subsidiaries and ownership
Company hierarchySubsidiaries10 records
Jumbo Tours funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Jumbo Tours M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Jumbo Tours
What does Jumbo Tours do?
Jumbo Tours is a global Destination Management Company (DMC) providing products, services, and in-destination experiences to tour operators and travel agencies across 36 offices in 17 countries. Its core offering covers hotel accommodation (bed bank), transfers, excursions, group management, contracting, payment management, and staffing, complemented by The Hub, a BPO arm delivering multilingual customer service, data processing, administration/finance/accounting, and IT BPO to tourism-sector clients.
Is Jumbo Tours a public or private company?
Jumbo Tours is a private company. It is classified as corporate owned and is currently operating.
When was Jumbo Tours founded?
Jumbo Tours was founded in 1976. It employs 251 to 500 people.
Where is Jumbo Tours based?
Jumbo Tours is headquartered in Palma De Mallorca, Spain, in the Europe region.
How does Jumbo Tours make money?
Two revenue lines are on record. DMC Services are the primary driver. The others are BPO Services (The Hub).
Who are Jumbo Tours's main competitors?
Emerging players on record are GetYourGuide, Civitatis and Viator (Tripadvisor). Broad incumbents are TUI Group and TUI Musement. Direct peers are Miki Travel, Travco, JTB Global Travel Services, Kuoni Global Travel Services (JTB) and Hotelbeds / HBX Group.
Does Jumbo Tours have an API?
No public API is recorded for Jumbo Tours.
What industry is Jumbo Tours in?
Jumbo Tours's product category is Destination Management Services. Its primary akta.pro industry code is THAKAEAA, Inbound DMCs (Full-Service Ground Handling). Its NAICS code is 561520 and its SIC code is 7900.