VTCSecure

What VTCSecure does

VTCSecure, LLC is a Clearwater, Florida-based private company that builds cloud-hosted, standards-based communication software for people who are deaf, hard of hearing, deaf-blind, or blind. Its core asset is the SOLVES platform — a multi-tenant, HIPAA-compliant stack supporting Voice, Video, Real-Time Text, automated Speech-to-Text, and 120-language live translation, interoperable with Cisco, Polycom, Lifesize, Avaya, and Lync endpoints via SIP, WebRTC, and H.323. On top of SOLVES the company offers VRS, Video Remote Interpreting, Video Remote Assistance for blind users, deaf-to-deaf call centers, identity-verification (VideoTeleCheck), accessible recruiting (SOLVES HIRES), and a Personal Universal Communicator application used by programs such as New York City's ASL Direct.

The company's commercial model combines direct enterprise sales to U.S. federal, state, and municipal agencies (including a completed $10 million FCC contract and ongoing relationships with the FCC, NYC MOPD, all five U.S. military branches, FEMA, and the IRS) with subscription SaaS and managed-service contracts to large enterprises (Facebook, Bank of America, Aetna, Google, Xfinity, Waste Management). Internationally, the company licenses SOLVES to regional VRS/VRI providers — SignVideo in the UK (150,000+ BSL users), Convo Australia, TELLIS in Italy, and Caribbean Telecommunications Union pilots — and operates a sister company, TranslateLive LLC, that sells the ILA Hardware device for cross-language business communication derived from its AI speech technology.

The company remains small (1-10 employees per firmographic data) and is founder-controlled, with no disclosed institutional equity funding beyond the FCC contract. Its growth lever is international platform licensing and adjacent enterprise modules (HIRES recruiting, VideoTeleCheck fraud detection) layered on the SOLVES core, while its primary defensibility rests on regulatory standing (first non-VRS provider with access to the National iTRS numbering directory) and deep integration with government accessibility programs.

Name

VTCSecure

Legal name

VTCSecure, LLC

Website

https://vtcsecure.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

VTCSecure builds the SOLVES cloud communication platform delivering video relay, interpreting, speech-to-text, and translation services for deaf, hard of hearing, and blind users, sold to U.S. government agencies, Fortune 500 enterprises, and licensed to international VRS providers.

Ownership category

akta.pro rank

Product category

Accessibility Communication Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Assistive Hearing & Communication Access (Captioning, Hearing Support, Transcription) (EDAFAKAC)

akta.pro secondary industries

Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant) (HLALAKAA), Assistive Reading & Writing Tools (Text-to-Speech, Speech-to-Text, OCR, Dyslexia Support) (EDAFAKAA)

Keywords

• Video relay services
• Accessible communication platform
• Video remote interpreting
• Disability communication software
• Cloud video conferencing

Headquarters

HQ city

Clearwater

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Government Contracts: Major revenue source from federal government contracts, including a $10 million FCC contract completed in 2016 and ongoing FCC relationships. Government contracts for Video Relay Service (VRS) and accessibility services.
2. Enterprise SaaS Subscriptions: Cloud-based SaaS platform (SOLVES) offered to businesses, governments, and organizations. Subscription-based access to call center solutions, video communication tools, and accessibility services.
3. Video Relay Services (VRS): International Video Relay Service providing real-time video interpretation between deaf and hearing individuals. Revenue from service provision to governments and organizations implementing VRS programs.
4. Platform Licensing: Licensing of SOLVES platform technology to international partners including SignVideo UK, TELLIS Italy, and other VRS/VRI providers worldwide.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

VTCSecure develops and operates the SOLVES platform, a cloud-hosted, standards-based communication system providing Voice, Video, Real-Time Text, and Automated Speech-to-Text services purpose-built for the deaf, hard of hearing, blind, and deaf-blind communities. The platform powers specialized modules including Video Relay Service (VRS), Video Remote Interpreting (VRI), Video Remote Assistance (VRA) for blind users, Deaf-to-Deaf Call Centers, VideoTeleCheck identity verification, SOLVES HIRES accessible recruiting, and the Personal Universal Communicator (PUC) end-user application across iOS, Android, Mac, and Windows.

Product overview

VTCSecure offers a unified portfolio of cloud-based communication accessibility solutions centered on the SOLVES platform — a secure, standards-based (SIP/WebRTC/H.323), HIPAA-compliant platform providing Voice, Video, Real-Time Text, and Automated Speech-to-Text. The SOLVES platform serves as the underlying engine for specialized modules: SOLVES HIRES (accessible recruiting with live career fairs and automated video interviews), Video Remote Assistance (VRA, for Blind users), Video Relay Service (VRS), Deaf-to-Deaf Call Centers, Video Remote Interpreting (VRI), and VideoTeleCheck (identity verification/fraud detection). The Personal Universal Communicator (PUC) application provides end-user access across iOS, Android, Mac, and Windows, and was the technology powering NYC's ASL Direct program. VTCSecure's sister company TranslateLive offers the ILA Hardware device for cross-language communication, derived from the AI speech-to-text/text-to-speech technology developed for SOLVES.

Differentiator

Problem solved

Functional benefit

Products and services

• SOLVES Platform Cloud-hosted, multi-tenant communication platform supporting Voice, Video, Real-Time Text, and Automated Speech-to-Text; built on ITU standards (SIP, WebRTC, H.323, PSTN) with HIPAA-compliant encryption and interoperability with Cisco, Polycom, Lifesize, Avaya, and Microsoft Lync. Serves as the underlying engine for VRS, VRI, VRA, Deaf-to-Deaf Call Centers, VideoTeleCheck, and SOLVES HIRES.
• International Video Relay Service (VRS) Video telecommunication service enabling Deaf, Hard of Hearing, and speech-impaired individuals to communicate over video telephones with hearing people in real-time via a sign language interpreter. Provided to governments and international VRS partners including SignVideo UK.
• Video Remote Interpreting (VRI) Video telecommunication service using web cameras or videophones to provide sign language or spoken language interpreting services through a remote interpreter, connecting Deaf and hearing people in the same location.
• Deaf to Deaf Call Centers Platform capability enabling companies to provide direct video customer service to Deaf customers via VRS videophone or website click-to-call, staffed by Deaf customer service representatives who communicate directly without interpreter relay.
• Video Remote Assistance (VRA) Software application for Android, iOS, Mac, and PC that allows Blind or Low Vision users to connect on-demand to a trained orientation and mobility agent via live video from their smartphone or tablet camera. All communications are HIPAA-compliant, encrypted, and private.
• VideoTeleCheck Modular, secure, encrypted voice and video communications platform for fraud and identity theft detection. Enables companies to initiate, validate, and authenticate remote users with voice/video facial recognition, GPS location verification, live video captcha, DTMF, real-time speech-to-text, and full call logging.
• Personal Universal Communicator (PUC) Next generation, standards-based, interoperable communication application for iOS, Android, Mac, and Windows that enables Deaf, Hard of Hearing, and speech-impaired individuals to make video calls and access relay services from any device. Powers NYC's ASL Direct program.
• SOLVES HIRES Fully accessible Video, Voice, and Real-Time Text communications module built on the SOLVES platform for recruiting. Enables Live Online Video Career Fairs and Automated Live Video Interviews accessible via web browser without downloads, with speech-to-text, sign language interpreters, and live translation across 120 languages.
• ASL Direct (NYC) City service powered by VTCSecure's PUC platform allowing Deaf and Hard of Hearing New Yorkers to connect via webcam to information specialists fluent in American Sign Language for access to city services, serving 208,000 deaf and hard of hearing NYC residents.

Quantifiable outcome

• NYC ASL Direct serves 208,000 deaf/hard of hearing residents
• +3 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability7 records

Feature6 records

Partnerships

13 partnerships are on record, tiered core, minor and flagship.

• Communication Service for the Deaf (CSD)coreStrategic or Co-development Partner · 1 April 2022CSD launched ASL-based COVID-19 information hotlines in Austin, Texas and Minnesota using VTCSecure technology. These hotlines give millions of Texans and Minnesotans who are Deaf or hard of hearing access to coronavirus health information in American Sign Language.
• DeafTouchminorGTM or Marketing Partner · 1 August 2021VTCSecure partner DeafTouch reached First Runner Up in The Entrepreneurship World Cup in South Africa, hosted by 22 On Sloane startup campus. Founder Claybourne Appies advanced to global competition representing South Africa.
• Convo AustraliacoreTechnology or Integration · 1 June 2021Convo, the largest Deaf-owned business and leading sign language interpreting service, partnered with VTCSecure technology to expand services to Australia. Convo Australia became the first interpreting service provider to offer Australia's Deaf community personal phone numbers and ability to receive calls and videomail.
• TELLIS (Italy)coreTechnology or Integration · 1 March 2021TELLIS is the first service in Italy enabling deaf and hearing people to call each other, conceived by Service & Work Cooperative of Ravenna. VTCSecure provided the cutting-edge technology platform with remotely connected Italian Sign Language interpreters. Partnership announced March 2021.
• California Connect / DDTP (Connect Direct)coreStrategic or Co-development Partner · 1 March 2021CSD's Connect Direct partnered with California Connect: The Deaf and Disabled Telecommunications Program (DDTP), enabling deaf users to chat with Deaf representatives in ASL using VTCSecure technology via #ASLNow service.
• ASLNow (Disaster Distress Helpline)minorStrategic or Co-development Partner · 1 March 2021ASLNow powered by Connect Direct provides the Disaster Distress Helpline directly in ASL using VTCSecure video technology. Free confidential service answered 24/7 by trained crisis workers fluent in ASL, accessible via videophone.
• Caribbean Telecommunications Union (CTU) / CVAScoreStrategic or Co-development Partner · 1 April 2020VTCSecure and Caribbean Telecommunications Union conducted successful demonstrations showing how new technology can transform lives of people with disabilities in the Caribbean. CVAS pilot launched to assist Deaf and Blind in the Caribbean region.
• ABILITYJOBS/ABILITY CorpscoreStrategic or Co-development Partner · 1 October 2018Partnership to host first-of-its-kind live online career fairs for persons with disabilities using SOLVES HIRES platform. Ability Jobs has helped Facebook, Bank of America, Waste Management, and Aetna host online career fairs to recruit candidates with disabilities.
• NYC Mayor's Office for People with Disabilities (MOPD) and DoITTflagshipStrategic or Co-development Partner · 1 March 2018VTCSecure partnered with NYC government to implement ASL Direct, making New York the first city in the nation to offer direct ASL access to city services. MOPD and Department of Information Technology and Telecommunications deployed VTCSecure technology to serve 208,000 deaf and hard of hearing NYC residents.
• TranslateLive LLC (sister company)coreStrategic or Co-development Partner · 1 January 2018VTCSecure established sister company TranslateLive LLC in 2018 to focus on AI-powered Speech to Text and Text to Speech devices for deaf, hard of hearing, and deaf-blind individuals. Award-winning ILA Hardware device enables communication between people with different communication abilities or different languages. Cross-referral partnership between accessibility solutions.
• SignVideo (UK)coreTechnology or Integration · 1 November 2017SignVideo, the largest provider of VRS and VRI in the United Kingdom, chose VTCSecure's SOLVES platform to replace their existing system in November 2017. The partnership enabled thousands of hours of VRI and VRS calls to businesses and government offices in the UK, serving over 150,000 British Sign Language users. Both companies committed to bringing best interpreting practices and technology to UK deaf and hard of hearing communities.
• Google Cloud PlatformcoreTechnology or Integration · 1 August 2015VTCSecure uses Google Cloud Platform to power its communication platform that breaks down barriers for the deaf community. Technology partnership enabling cloud-hosted, scalable video communication services.
• FCC (Federal Communications Commission)flagshipStrategic or Co-development Partner · 1 May 2015VTCSecure awarded five-year contract in May 2015 to develop video communication software to increase communication access for deaf and hard of hearing communities. Successfully completed $10 million contract in June 2016. FCC granted VTCSecure first-ever non-VRS provider access to National iTRS numbering directory in January 2017.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Purple Communications: U.S. VRS provider serving Deaf and Hard of Hearing consumers via video relay and interpreting services. Direct competitor in the same regulated VRS category and end-user market as VTCSecure.
• GlobalVRS: U.S. Video Relay Service provider serving Deaf and Hard of Hearing customers. Direct competitor in the FCC-regulated VRS market targeting the same Deaf end-user population.
• Sorenson Communications: Largest U.S. Video Relay Service (VRS) provider, offering video relay interpretation and communication services for the Deaf and Hard of Hearing. Directly comparable in product category and target end-user community, though at substantially greater scale and with FCC cost-reimbursement.
• SignVideo: Largest UK provider of Video Relay Service (VRS) and Video Remote Interpreting (VRI) for British Sign Language users. Operates the same VRS/VRI business model on the VTCSecure SOLVES platform in the UK, serving as both technology licensee and similar-service competitor.
• Convo: Largest Deaf-owned interpreting service and VRS provider. Competes in the U.S. relay market and is also a VTCSecure technology partner for international expansion (Convo Australia), making it a hybrid competitor/partner.
• ZVRS (Z): U.S. Video Relay Service provider offering video interpreting and accessible communication for Deaf users. Operates in the same FCC-regulated VRS space with overlapping customer segments.

Broad incumbents

• Zoom: Broad cloud video conferencing platform with native automated captions and accessibility features. A horizontal competitor for accessible enterprise video use cases, but lacking VTCSecure's disability-specialized workflows and HIPAA-specific VRI/VRS positioning.
• Microsoft Teams: Enterprise collaboration platform offering live captions, transcription, and accessibility accommodations. Competes for the same enterprise accessible-communication budget, though not specifically for VRS/regulatory use cases.
• Cisco Webex: Broad video conferencing and collaboration platform with built-in accessibility features (captioning, real-time translation). Not a specialist in disability-specific workflows, but a broader incumbent whose accessibility roadmap overlaps with SOLVES-style use cases.

Emerging players

• LanguageLine Solutions: Largest provider of on-demand language interpretation services (voice, video, and in-person). Adjacent to VTCSecure's VRI/interpreting business, with overlapping enterprise/government customers needing accessible communication, though primarily focused on spoken-language rather than sign-language interpretation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/vtcsecure
• LinkedInlinkedin.com/company/vtcsecure

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VTCSecure