Novus Entertainment

What Novus Entertainment does

Novus Entertainment Inc. is a private Canadian telecommunications provider founded in 1996 and headquartered at 300-112 E 3rd Avenue in Vancouver, British Columbia. The company operates a fibre optic network across the Metro Vancouver region, delivering Internet, digital television (Beam TV), and Phone services to residential customers located in exclusive multi-dwelling unit (MDU) high-rise buildings, with a secondary offering to commercial customers in the same footprint. Its service territory encompasses downtown Vancouver and surrounding municipalities including Burnaby, Richmond, Surrey, Coquitlam, New Westminster, Port Moody, and North Vancouver, accessed via exclusive access agreements with MDU building owners under the framework of the Canadian Radio-television and Telecommunications Commission's Telecom Decision CRTC 2003-45.

The technology stack centres on a proprietary fibre optic backbone feeding an IPTV-based Beam TV platform paired with customer-premises equipment, plus a cloud-based remote DVR (rDVR) that lets subscribers schedule and manage recordings from a web browser. Supporting products include Beam TV+, a mobile and TV-everywhere extension with authenticated apps for Global, CTV, TSN, Crave, Sportsnet, A&E, Hollywood Suite, and Stingray Music; MyNovus, an online self-service portal for billing, data usage, channel additions, and pay-per-view; Calix 844 customer-premises routers for in-home networking; and patch-panel systems that allow residents to direct connectivity within their suites. Voice service includes a Basic Phone plan with call forwarding, optional long-distance plans, an Away Number feature, and EnterPhone Plus for building entry access, plus TTY/teletypewriter support.

Novus runs a direct-to-consumer go-to-market, acquiring customers through its website, a 7am-11pm daily call centre (604-642-6688), two physical storefront locations in Vancouver, and a Refer A Friend referral programme, with a bilingual English/Chinese interface at novusnow.ca/sales_zh targeting Metro Vancouver's Chinese-speaking demographic. Customer relationships are gated by access agreements with MDU building owners under CRTC Telecom Decision 2003-45. Revenue is primarily subscription-based across Internet, TV, and Phone tiers, supplemented by recurring equipment rental on digital terminals and PVRs, usage-based add-on data blocks (e.g., 250 GB for $5), and Aeroplan Miles partnership incentives. Pricing is not publicly disclosed and is set by building availability and selected service bundles.

Name

Novus Entertainment

Legal name

Novus Entertainment Inc.

Website

https://novusnow.ca

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

101–250 employees

Short description

Novus Entertainment Inc. is a private Canadian telecommunications company founded in 1996, operating a fibre optic network that delivers internet, television (Beam TV), and phone services to residential customers in exclusive Metro Vancouver high-rise buildings, with secondary business services.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers (516210)

SIC

Cable & Other Pay Television Services (4841), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Municipal & Community Broadband Networks (HDAIACAE)

akta.pro secondary industries

Cable MSOs (Hybrid Fiber-Coax) (MPABAGAA), General Entertainment Cable Networks (MPABAFAA)

Keywords

• Fiber optic internet
• Digital television service
• Residential telecommunications
• Phone service
• MDU broadband services

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Technology or R&D, Personnel, Marketing or Sales

Revenue model

1. Internet Service Subscription: Monthly recurring subscription fees for internet service at various speed tiers, with data usage tracking and optional data add-ons
2. Television Service Subscription: Monthly subscription for TV packages including basic channels, add-on channel packages, and pay-per-view purchases. Includes equipment rental for digital terminals and PVRs
3. Phone Service Subscription: Monthly subscription for phone service with Basic Phone plan including call forwarding feature, plus optional long-distance calling plans
4. Data Usage Add-ons: Additional data bandwidth available for purchase (250 GB for $5) for customers exceeding their included data allowance. Also offers free 50 GB bonus for Novus Updates newsletter subscribers
5. Equipment Rental: Rental fees for digital terminals, PVRs, and other customer premise equipment

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Novus Entertainment operates a state-of-the-art fibre optic network across Metro Vancouver, delivering high-speed Internet, digital television (Beam TV), and digital Phone services bundled primarily to residents of exclusive high-rise multi-dwelling unit (MDU) buildings. The company also offers a parallel set of business telecommunications services to commercial customers in its service footprint.

Product overview

Novus Entertainment is a Metro Vancouver telecommunications provider operating a state-of-the-art fibre optic network since 1996. The company offers a unified triple-play service portfolio comprising Internet (high-speed fibre connectivity), Beam TV (digital television with Beam TV+ mobile app and rDVR remote recording), and Phone (digital phone with accessibility features). Customers manage services through the MyNovus online account portal, while infrastructure includes patch panel systems for in-suite networking and Calix routers for home connectivity. Services are delivered primarily to exclusive high-rise buildings in downtown Vancouver and surrounding Metro Vancouver municipalities, with dedicated business services available for commercial customers.

Differentiator

Problem solved

Functional benefit

Products and services

• Internet High-speed fibre optic Internet service for residential subscribers in downtown Vancouver and Metro Vancouver (Burnaby, Richmond, Surrey, Coquitlam, New Westminster, Port Moody, North Vancouver). Sold as a monthly subscription with speed tiers and optional data usage add-ons.
• Beam TV Digital television service delivered over the Novus fibre optic network to residential customers in Metro Vancouver, providing digital TV channels with add-on channel packages and equipment rental for digital terminals and PVRs.
• Video on Demand Pay-per-view movie and content service available to TV subscribers, with bonus credit offers tied to eBilling or newsletter sign-ups.
• Phone Digital phone service with Basic Phone plan including call forwarding, TTY/Teletypewriter support, optional long-distance calling plans, and EnterPhone Plus for building entry access in dialed buildings.
• Business Services Dedicated telecommunications services for business customers at commercial locations within Novus service areas, providing Internet, TV, and phone solutions for commercial properties via a separate business website (novusnow.biz).

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Building Owners / MDU Property ManagerscoreOthersNovus Entertainment operates under access agreements with owners of multi-dwelling unit buildings for the installation of telecommunications facilities, pursuant to Telecom Decision CRTC 2003-45. These agreements allow Novus to provide services exclusively to residents in participating buildings.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Regional players

• Ziply Fiber: US regional fibre operator focused on building FTTH networks in underserved and mid-density markets in the Pacific Northwest. Operates a similar strategy of fibre-only MDU and residential expansion against larger national incumbents.
• Astound Broadband: US regional cable operator (formerly Atlantic Broadband and Wave) delivering internet, TV, and phone via fibre and coax infrastructure in specific metro markets. Comparable regional footprint and triple-play product set.

Direct peers

• TELUS: Major Canadian telecommunications incumbent with an extensive PureFibre network in Metro Vancouver, directly competing with Novus for MDU access agreements and residential fibre subscribers in the same footprint.
• Distributel Communications: Canadian independent ISP and IPTV provider delivering internet, TV, and home phone services to residential customers, including MDU buildings. Operates a similar triple-play model on third-party fibre access.
• Rogers Communications: National Canadian cable and wireless operator (now including Shaw's cable assets in Metro Vancouver). Competes head-to-head with Novus on internet, TV, and phone bundles to MDU residents in the same service geography.
• TekSavvy Solutions: Canadian independent ISP offering internet, TV, and phone services via wholesale access to incumbent fibre and cable networks. Comparable business model of competing against incumbents with a regional, value-oriented positioning.
• VMedia: Canadian internet and IPTV provider offering fibre and cable internet plus proprietary TV packages including cloud DVR. Competes in the same niche as Novus: independent alternative to national telco/cable bundles for residential customers.

Broad incumbents

• Bell Canada: Canada's largest incumbent telecom offering internet, TV, and phone bundles nationally. While broader than Novus, Bell is a direct competitor in MDU fibre across major Canadian metros including Vancouver-adjacent markets.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/Novusnow
• Facebookfacebook.com/novusnow
• Instagraminstagram.com/novusnow

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Novus Entertainment