IT Factory
IT Fabrik is a privately-held German managed IT services provider serving approximately 600 SMB customers across the Eifel-Mosel region with managed IT services, cloud computing, telecommunications, infrastructure, and cybersecurity through Microsoft and STARFACE partnerships.
- Company typePrivate
- Founded2011
- HeadquartersBitburg, Germany
- Headcount11–50
- GTM typeB2B
- OfferingServices
What IT Factory does
IT Fabrik (legal entity: IT Fabrik Systemhaus GmbH & Co. KG) is a privately-held, founder-owned managed IT services provider headquartered in Bitburg, Germany, founded in 2011 by Sven Lübken. The company serves approximately 600 business customers — predominantly small and medium enterprises (KMU) — in the Eifel-Mosel region of Rhineland-Palatinate with a horizontal IT services portfolio spanning managed IT services, cloud computing (Microsoft 365, Azure, Intune, Power Platform), telecommunications/VoIP (STARFACE-based), IT infrastructure deployment, digitalization consulting, and IT security. Distribution combines regional direct field sales, inside sales, and certified vendor partnerships (Microsoft Gold Partner since 2018, STARFACE Excellence+ Partner since 2017, Eye Security for Managed SOC). The company operates under a group structure alongside affiliates Codemeta (interfaces and digitization) and AJANI (backup solutions and software distribution), and fully absorbed the Trier-based ttt-it AG in April 2025 to expand project-business capacity.
The technology stack is built on partner platforms rather than proprietary IP: security services leverage Eye Security's Managed SOC and Lywand's automated vulnerability analysis (integrated into managed services from May 2025), communications run on STARFACE, and the cloud practice is anchored on Microsoft 365/Intune. Revenue is generated through a mix of recurring managed services contracts (subscription), project-based infrastructure and migration work (professional services), and hardware/software resale. Notable recent product expansions include Managed SOC bundles with cyber insurance (€10–20 per asset/month vs. €1.6M+ annually for an internal SOC) and Lywand-powered vulnerability scanning included in managed services.
The company employs approximately 73–75 staff across four locations — Bitburg (HQ and new Werk #1B building under construction for +30 workspaces by 2026), Trier (acquired via ttt-it AG merger), and Wittlich (Werk #4, opened 2025–2026). Recognition includes Great Place to Work awards (Beste Arbeitgeber ITK 2025 and Beste Arbeitgeber Kleiner Mittelstand 2025), a Microsoft Gold Partner credential, and STARFACE Cloud Partner award (3rd place, 2020). Revenue is not publicly disclosed; the firm is 100% independent and owner-managed with no known external funding.
IT Factory firmographics
Firmographics- Name
- IT Factory
- Legal name
- IT Fabrik Systemhaus GmbH & Co. KG
- Website
- https://it-fabrik.net
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- IT Fabrik is a privately-held German managed IT services provider serving approximately 600 SMB customers across the Eifel-Mosel region with managed IT services, cloud computing, telecommunications, infrastructure, and cybersecurity through Microsoft and STARFACE partnerships.
- Ownership category
- akta.pro rank
IT Factory industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Other Computer Related Services (541519)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)
Keywords
Where IT Factory is headquartered
LocationHeadquarters
- HQ city
- Bitburg
- HQ country
- Germany
- HQ region
- Europe
Offices4 records
Markets served
IT Factory business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Managed IT Services: Recurring managed services contracts providing ongoing IT support, infrastructure management, security monitoring, and automated vulnerability analysis. Customers receive continuous IT services for a regular fee, with services like Schwachstellenanalyse automatically included for managed services clients.
- IT Project Services: One-time project-based services including IT infrastructure setup, cloud migration, security implementations, and digital transformation projects. The merger with ttt-it AG expanded project business capabilities for larger customer infrastructure deployments.
- Hardware and Software Sales: Sale of IT hardware, software licenses, and technology products as part of comprehensive IT solutions. Products include servers, workstations, networking equipment, and software subscriptions.
- Managed SOC/Security Services: Security Operations Center services provided in partnership with Eye Security, offering 24/7 monitoring, incident response, and cyber insurance as a bundled package.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Managed SOC pricing starting from approximately 10-20 EUR per asset per month |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
IT Factory product offering
Product offeringCore offering
IT Fabrik provides managed IT services, cloud computing, telecommunications (VoIP), IT security, and IT infrastructure services to business customers in the Eifel-Mosel region of Germany. As a Microsoft Gold Partner and STARFACE Excellence+ Partner, the company delivers ongoing IT operations support, cybersecurity monitoring (Managed SOC via Eye Security), and digital transformation consulting for small and medium-sized enterprises.
Differentiator
Problem solved
Functional benefit
Brands
- Codemeta: Schnittstellen, Digitalisierung
- AJANI
Products and services
- Managed IT Services (IT-Betreuung & IT-Management) Recurring managed IT services for business customers covering system administration, user support, IT infrastructure management, 24/7 support, and continuous security monitoring. Enhanced with automated vulnerability analysis from May 2025.
- Cloud Computing Scalable cloud solutions including Microsoft 365, Microsoft Azure, cloud migration, Microsoft Intune for mobile device management, and cloud infrastructure management for businesses.
- Telekommunikation (VoIP/STARFACE) Modern telecommunications solutions including IP phone systems, VoIP infrastructure, and telecommunications consulting for business customers. Delivered as STARFACE Excellence+ Partner.
- Managed SOC Security Operations Center services delivered in partnership with Eye Security, providing 24/7 monitoring, threat detection (MDR), incident response, and bundled cyber insurance for comprehensive cybersecurity protection.
- Managed Services Vulnerability Analysis Managed IT services enhanced with automated vulnerability scanning using the Lywand platform, providing proactive security risk detection, prioritized remediation plans, and consistent security levels across customers.
- IT-Sicherheit
Quantifiable outcome
- Managed SOC implementation costs approximately 10-20 EUR per asset per month vs 1.6 million EUR annually for internal SOC
- +2 more outcomes
Companies that use IT Factory
Customer profileNamed customers13 records
Segments3 records
Ideal customer profiles3 records
IT Factory technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration20 records
Feature5 records
IT Factory partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- ttt-it AGcoreMerged company from Trier, acquired in 2023/2025. Focused on project business and local infrastructure buildout and support for larger customers. Merger completed April 17, 2025, expanding IT Fabrik's capabilities and regional presence.
- Eye SecuritycoreStrategic partnership for Managed SOC services, cybersecurity solutions, and cyber insurance. Eye Security provides 24/7 MDR monitoring, incident response, and financial protection through cyber insurance. Founded 2020 by former Dutch government cyber experts. Partnership enables IT Fabrik to offer enterprise-grade security to SMEs.
- MicrosoftcoreMicrosoft Gold Partner since 2018, providing Microsoft 365, Azure cloud services, Microsoft Teams, Intune, and other Microsoft solutions to customers. Gold partnership level indicates verified technical expertise and customer success.
- STARFACEcoreSTARFACE Excellence+ Partner since 2014 (highest partnership level). Provides STARFACE telephone systems and VoIP solutions. Recognized as 3rd best STARFACE Cloud Partner in 2020. Partnership focuses on modern telecommunications solutions for business customers.
- CodemetacoreGroup company specializing in interfaces and digitalization solutions. Part of the IT Fabrik Unternehmensgruppe along with IT Fabrik and AJANI.
- AJANIcoreGroup company specializing in backup solutions and software distribution. Part of the IT Fabrik Unternehmensgruppe along with IT Fabrik and Codemeta.
Scale indicators7 records
Recent moves10 records
Expansion highlights7 records
IT Factory competitors and assessment
Company assessmentBroad incumbents
- Computacenter plc: Computacenter is a leading European provider of managed services, workplace, security, and cloud infrastructure for enterprise and mid-market customers in Germany, UK, France, and Benelux. Comparable in managed services and security depth but operates at FTSE 250 scale with enterprise-grade SLAs that regional MSPs like IT Fabrik typically cannot match.
- Bechtle AG: Bechtle is one of Europe's largest IT system houses, with a portfolio spanning hardware, software, services, cloud, and managed services across 14+ European countries. Comparable in service mix (managed services, cloud, security, workplace) but operates at vastly larger scale and broader geographic scope than IT Fabrik; a likely consolidator of regional players like IT Fabrik over time.
- Allgeier SE: Allgeier is a German IT services and software group providing managed services, consulting, and software solutions across enterprise technology, public sector, and Mittelstand segments. Comparable in managed services offerings and Microsoft-centric portfolio but operates at much larger scale with international footprint.
- DATAGROUP SE: DATAGROUP is a German IT services group offering managed services, cloud, SAP, and workplace solutions, primarily to mid-market enterprise customers across Germany. Comparable in service breadth and German Mittelstand customer focus, but operates at public-company scale with multiple data centers and a broader enterprise customer base than IT Fabrik.
- CANCOM SE: CANCOM is a major European IT services and managed services provider, offering cloud transformation, managed services, and workplace solutions to mid-market and enterprise customers across Germany, Austria, and beyond. Overlaps strongly with IT Fabrik's managed services, cloud (Microsoft), and security offerings but at significantly larger scale with a public-company cost-of-capital advantage.
Direct peers
- SVA System Vertrieb Alexander: SVA is a German IT system house (Systemhaus) of similar size and profile, offering managed services, cloud (Azure/M365), data center, and security solutions to enterprise and mid-market customers across Germany. Closely comparable mid-sized German Systemhaus with multi-region presence, vendor partnerships (Microsoft, VMware), and a focus on integrating and operating infrastructure for customers.
- netgo GmbH: netgo is one of Germany's largest independent IT system houses, offering managed services, cloud, cybersecurity, and workplace solutions to SMB and mid-market customers across multiple German regions. Highly comparable business model — regional German MSP/Systemhaus built largely through acquisitions, serving Mittelstand customers with Microsoft-centric stacks.
- Krämer IT: Krämer IT is a German IT system house providing managed services, IT security, cloud, and telecommunications to SMB customers in the Mittelstand. Comparable regional German Systemhaus with similar service portfolio (managed services, cloud, security, telecom), Microsoft Gold Partner status, and SMB customer focus.
Regional players
- Ratiodata SE: Ratiodata is a German IT services provider specializing in IT outsourcing, managed services, and IT security for financial institutions, public sector, and mid-market customers, headquartered in Münster/Nordrhein-Westfalen. Comparable managed services and security offerings with similar Mittelstand/mid-market customer profile, but primarily serves a different German geography (NRW/Baden) rather than Rhineland-Palatinate.
Emerging players
- msg systems AG: msg is a German IT consulting and services group with strong focus on insurance, banking, automotive, and public sector, offering managed services and digital transformation. Adjacent competitor in the German IT services space with deeper industry specialization but smaller overlap on pure SMB managed services and telecom compared to IT Fabrik.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
IT Factory social profiles
Digital presenceIT Factory compliance and trust
Trust signalCompliance4 records
IT Factory financial estimates
Financial estimateRevenue estimate
Valuation estimate
IT Factory leadership team
Management profileNumber of profiles
Profiles14 records
IT Factory subsidiaries and ownership
Company hierarchySubsidiaries1 record
IT Factory funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IT Factory M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IT Factory
What does IT Factory do?
IT Fabrik provides managed IT services, cloud computing, telecommunications (VoIP), IT security, and IT infrastructure services to business customers in the Eifel-Mosel region of Germany. As a Microsoft Gold Partner and STARFACE Excellence+ Partner, the company delivers ongoing IT operations support, cybersecurity monitoring (Managed SOC via Eye Security), and digital transformation consulting for small and medium-sized enterprises.
Is IT Factory a public or private company?
IT Factory is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was IT Factory founded?
IT Factory was founded in 2011. It employs 11 to 50 people.
Where is IT Factory based?
IT Factory is headquartered in Bitburg, Germany, in the Europe region.
How does IT Factory make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are IT Project Services, hardware and Software Sales and managed SOC/Security Services.
Who are IT Factory's main competitors?
Broad incumbents on record are Computacenter plc, Bechtle AG, Allgeier SE, DATAGROUP SE and CANCOM SE. Direct peers are SVA System Vertrieb Alexander, netgo GmbH and Krämer IT. Ratiodata SE is listed as a regional player. msg systems AG is listed as an emerging player.
Does IT Factory have an API?
No public API is recorded for IT Factory.
What industry is IT Factory in?
IT Factory's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAB, ITIL/ITSM Process Consulting & Implementation. Its NAICS code is 541513 and its SIC code is 7370.