IS4IT
IS4IT is a German managed security and IT support provider that sells SOC monitoring, CSIRT incident response, and an AI-powered helpdesk (Primedesk) exclusively to DACH IT resellers, who white-label these services to Mittelstand end-customers under a subscription model.
- Company typePrivate
- Founded2002
- HeadquartersOberhaching, Germany
- Headcount251–500
- GTM typeB2B
- OfferingServices
What IS4IT does
IS4IT GmbH is a German managed security and IT support provider founded in 2002 and headquartered near Munich (Oberhaching), employing between 251 and 500 people. The company operates a strict B2B2B 'Reseller first' model, selling exclusively to Systemhäuser (IT resellers and managed service providers) in the DACH region who in turn resell IS4IT's services to their own German Mittelstand end-customers. No direct sales to end-customers are conducted, preserving partner ownership of customer relationships.
The portfolio comprises three core product families. The Security Operations Center (SOC) is offered in Modern (from €3,490/month), Advanced (from €11,990/month), and Enterprise tiers, providing 24/7 eyes-on-screen monitoring with 30-minute response times and integrations into major SIEM (Splunk, Microsoft Sentinel, Google SecOps, Palo Alto XSIAM, IBM QRadar) and XDR (Microsoft Defender, CrowdStrike Falcon, SentinelOne, Palo Alto Cortex XDR) platforms. The Cyber Security Incident Response Team (CSIRT) is offered in Classic (free), Gold (from €450/month), and Platin (from €950/month) tiers, with guaranteed 30-minute telephone response and 60-minute on-site dispatch on higher tiers, and is BSI-listed under § 3 BSIG. Primedesk is an AI-powered IT helpdesk built around the proprietary Prisca-AI engine for automated ticket resolution and human escalation, available in Small Business (from €200/month), Professional (from €600/month), and Enterprise tiers. All products are managed through the CARE customer portal, which provides unified provisioning, monitoring, and reporting for partners.
The business model is entirely subscription-based with monthly billing, augmented by hourly emergency deployment billing for incident response (€2,300–€2,900 per 8-hour block). IS4IT is ISO 27001 and ISO 9001 certified, holds a BSI-listed CSIRT designation, and is positioned for NIS-2, DORA, GDPR, and IEC 62443-4-1 compliance. The company is privately held and founder-owned (CEO Robert Fröhlich), with no external venture capital or private equity investment disclosed.
IS4IT firmographics
Firmographics- Name
- IS4IT
- Legal name
- IS4IT GmbH
- Website
- https://is4it.de
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- IS4IT is a German managed security and IT support provider that sells SOC monitoring, CSIRT incident response, and an AI-powered helpdesk (Primedesk) exclusively to DACH IT resellers, who white-label these services to Mittelstand end-customers under a subscription model.
- Ownership category
- akta.pro rank
IS4IT industry classification
Industry- Product category
- Managed Security Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Service Desk & Help Desk Services (BPAEAJAA), Incident Response, On-Call & Operational Readiness (BPAEAKAL), Helpdesk & End-User Support Services (BPAEABAB)
Keywords
Where IS4IT is headquartered
LocationHeadquarters
- HQ city
- Oberhaching
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
IS4IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Others
Revenue model
- Subscription-based SOC Services: Monthly recurring subscription fees for Security Operations Center monitoring services. Packages include Modern SOC (from €3,490/month), Advanced SOC (from €11,990/month), and Enterprise SOC (custom pricing). Pricing tiers based on incident volume included (10, 50, or 150+ incidents per month). Additional incidents billed separately.
- Subscription-based CSIRT Services: Monthly recurring subscription fees for Cyber Incident Response services across three tiers: Classic (€0/month, free entry), Gold (from €450/month with guaranteed 30-min response), and Platin (from €950/month with 24/7 availability). Hourly billing for actual emergency deployments (€2,900/8h for Incident Response and Forensics, €2,300/8h for Prevention and Consulting).
- Subscription-based Primedesk Services: Monthly recurring fees for AI-powered IT helpdesk services: Small Business (from €200/month, 100 requests included), Professional (from €600/month, 300 requests included), Enterprise (custom pricing, 5,000 requests included). Billing based on 'Relevant Requests Solved' (RRS). Optional add-ons for expert support and human L1 service desk billed per incident.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Primedesk Small Business: €200/month — entry-level AI helpdesk for up to 100 employees, 100 resolved requests/month included |
| Subscription | Monthly | Primedesk Professional: €600/month — mid-tier AI helpdesk for up to 1,000 employees, 300 resolved requests/month included |
| Subscription | Monthly | Primedesk Enterprise: Custom pricing — enterprise-scale AI helpdesk for 1,000+ employees, 5,000 resolved requests/month included |
| Subscription | Monthly | CSIRT Classic: €0/month — free entry level with basic incident response hotline (weekdays 9-17h, 90-min response) |
| Subscription | Monthly | CSIRT Gold: from €450/month — 24/7 hotline with 30-min response, departure for on-site within 60 minutes |
| Subscription | Monthly | CSIRT Platin: from €950/month — 24/7/365 incident response with guaranteed SLAs and parallel remote support |
| Subscription | Monthly | Modern SOC: from €3,490/month — entry-level 24/7 security monitoring with 10 incidents/month included |
| Subscription | Monthly | Advanced SOC: from €11,990/month — comprehensive 24/7 monitoring with 50 incidents/month included |
| Subscription | Monthly | Enterprise SOC: Custom pricing — tailored high-end security monitoring with 150+ incidents/month, optional on-premise |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
IS4IT product offering
Product offeringCore offering
IS4IT provides turnkey managed IT security and IT support services — Security Operations Center (SOC) monitoring, Cyber Security Incident Response (CSIRT), and an AI-powered IT helpdesk (Primedesk powered by proprietary Prisca-AI) — sold exclusively to system houses and managed service providers in the DACH region who resell these services as their own offerings to mid-market Mittelstand customers. All services are delivered via subscription-based managed services with tiered pricing and integrated through the CARE customer portal.
Product overview
IS4IT is a B2B provider of managed IT security and IT support services targeting system houses (IT resellers and managed service providers) in the German-speaking market. The company operates a platform-plus-modules architecture centered on three core product families: (1) the Security Operations Center (SOC) — offered in Modern, Advanced, and Enterprise tiers — providing 24/7 eyes-on-screen IT security monitoring; (2) the Cyber Security Incident Response Team (CSIRT) — offered in Classic, Gold, and Platin tiers — providing incident response and crisis management; and (3) Primedesk, an AI-first managed IT helpdesk powered by the proprietary Prisca-AI engine, available in Small Business, Professional, and Enterprise packages. All products are managed services that system houses white-label and resell to their end customers (mid-market SMEs). A central customer portal (CARE) serves as the single interface for provisioning, monitoring, and reporting across all products. Optional add-on modules (Human Centric SOC, HyperCare-Phase, AI-Incident-Response, Expertensupport, Human Servicedesk L1, Verhandlungskommunikation) extend each core product family. IS4IT has been operating since 2002 and is headquartered in Germany, with a strict reseller-first, no direct-sales business model.
Differentiator
Problem solved
Functional benefit
Brands
- SOC (Security Operations Center): 24/7 security monitoring service for customer IT infrastructure with eyes-on-screen shift operations
- CSIRT (Cyber Security Incident Response Team)
- Primedesk
Products and services
- SOC (Security Operations Center) Managed 24/7 Security Operations Center service providing eyes-on-screen IT infrastructure monitoring with 30-minute response time, available in Modern (from €3,490/month, 10 incidents included), Advanced (from €11,990/month, 50 incidents included), and Enterprise (custom pricing, 150+ incidents included) tiers. Integrates with leading SIEM platforms (Splunk, Microsoft Sentinel, Google SecOps, Palo Alto XSIAM, IBM QRadar) and XDR technologies (Microsoft Defender, CrowdStrike Falcon, SentinelOne, Palo Alto Cortex XDR). Designed for system houses to resell to their mid-market customers as a turnkey security monitoring service.
- CSIRT (Cyber Security Incident Response Team) BSI-listed Cyber Security Incident Response Team service providing immediate defense against cyberattacks with guaranteed response times and optional on-site deployment. Available in Classic (€0/month, weekday hotline, 90-min response), Gold (from €450/month, 30-min response, 60-min on-site dispatch), and Platin (from €950/month, full 24/7/365 with parallel remote DFIR support) tiers. Emergency deployments billed at €2,900/8h for Incident Response and Forensics, and €2,300/8h for Prevention and Consulting. Designed for system houses to offer enterprise-grade incident response to their mid-market customers without building their own DFIR teams.
- Primedesk (AI-powered IT Helpdesk) AI-powered managed IT helpdesk service powered by the proprietary Prisca-AI engine, which automatically answers standard support requests, routes and qualifies tickets, and escalates complex issues to human support. Available in Small Business (from €200/month, up to 100 employees, 100 resolved requests/month), Professional (from €600/month, up to 1,000 employees, 300 resolved requests/month), and Enterprise (custom pricing, 1,000+ employees, 5,000 resolved requests/month) tiers. Billing based on 'Relevant Requests Solved' (RRS). Designed for system houses to offer professional first-line IT support to their customers economically.
Quantifiable outcome
- SOC operational within 7 days (7 Tage einsatzbereit)
- +5 more outcomes
Companies that use IS4IT
Customer profileSegments3 records
Ideal customer profiles2 records
IS4IT technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability4 records
Feature4 records
IS4IT partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Systemhäuser (IT Resellers in DACH Region)coreIS4IT's core distribution model. System houses (IT resellers/MSPs) in the DACH region serve as exclusive channel partners, reselling IS4IT's SOC, CSIRT, and Primedesk services to their own Mittelstand customers. IS4IT provides 'schlüsselfertige Geschäftsbausteine' (turnkey business building blocks) that partners can market as their own. The relationship is exclusive in that IS4IT does not sell directly to end customers, ensuring partners retain their customer relationships.
Scale indicators5 records
Recent moves3 records
Expansion highlights5 records
IS4IT competitors and assessment
Company assessmentDirect peers
- Arctic Wolf: Arctic Wolf is a leading SOC-as-a-service provider offering 24/7 security monitoring, managed detection and response, and incident response on a subscription basis to mid-market and enterprise customers, often via channel partners. Directly comparable to IS4IT's Modern/Advanced/Enterprise SOC tiers in pricing structure and target segment.
- ConnectWise: ConnectWise provides IT management, RMM, PSA, and helpdesk software purpose-built for MSPs and IT service providers. Directly comparable to IS4IT's Primedesk and channel-first positioning toward system houses in DACH, though ConnectWise is a software platform rather than a managed service.
- NinjaOne: NinjaOne offers endpoint management, RMM, and IT operations software for MSPs serving SMB and mid-market customers. Comparable to IS4IT's channel-first managed services model for system houses serving Mittelstand, with overlapping helpdesk and monitoring capabilities.
- eSentire: eSentire delivers 24/7 managed detection and response (MDR) and incident response services through a global channel partner network. Directly comparable to IS4IT's SOC and CSIRT offerings, both delivered as subscription services to mid-market organizations via partners.
- Secureworks: Secureworks provides managed security services including SOC, MDR, and incident response, with a strong channel and MSSP partner program. Directly comparable to IS4IT's SOC/CSIRT portfolio and channel-led go-to-market, though Secureworks is much larger and globally focused.
- Kaseya: Kaseya offers IT management, RMM, security, and helpdesk solutions (including Datto) purpose-built for MSPs. Comparable to IS4IT's Primedesk and channel-first model serving system houses, though Kaseya is a software suite rather than a managed service.
Broad incumbents
- Sophos: Sophos delivers endpoint, network, and managed security services with a strong MSP partner program (Sophos Managed Detection and Response). Overlaps with IS4IT's SOC offering but as a broader security vendor with global scale rather than a DACH specialist.
- CrowdStrike: CrowdStrike is a global endpoint and XDR platform vendor offering Falcon Complete (fully managed MDR) as a subscription service. Comparable to IS4IT's SOC/CSIRT offerings on the managed security dimension but operates at vastly larger scale with global channel reach.
Emerging players
- Atera: Atera provides AI-powered RMM and PSA software for MSPs and IT service providers, with growing helpdesk automation capabilities. Comparable to IS4IT's Primedesk on the AI-driven helpdesk dimension but focused on software delivery rather than fully managed services.
Regional players
- Heimdal Security: Heimdal Security is a Nordic/European cybersecurity vendor offering endpoint protection, threat prevention, and managed security services through partners. Regionally comparable to IS4IT in European focus, with overlapping SOC-style services for mid-market customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
IS4IT social profiles
Digital presenceIS4IT compliance and trust
Trust signalCompliance4 records
IS4IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
IS4IT leadership team
Management profileNumber of profiles
Profiles1 record
IS4IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IS4IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IS4IT
What does IS4IT do?
IS4IT provides turnkey managed IT security and IT support services — Security Operations Center (SOC) monitoring, Cyber Security Incident Response (CSIRT), and an AI-powered IT helpdesk (Primedesk powered by proprietary Prisca-AI) — sold exclusively to system houses and managed service providers in the DACH region who resell these services as their own offerings to mid-market Mittelstand customers. All services are delivered via subscription-based managed services with tiered pricing and integrated through the CARE customer portal.
Is IS4IT a public or private company?
IS4IT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was IS4IT founded?
IS4IT was founded in 2002. It employs 251 to 500 people.
Where is IS4IT based?
IS4IT is headquartered in Oberhaching, Germany, in the Europe region.
How does IS4IT make money?
Three revenue lines are on record. Subscription-based SOC Services are the primary driver. The others are subscription-based CSIRT Services and subscription-based Primedesk Services.
Who are IS4IT's main competitors?
Direct peers on record are Arctic Wolf, ConnectWise, NinjaOne, eSentire, Secureworks and Kaseya. Broad incumbents are Sophos and CrowdStrike. Atera is listed as an emerging player. Heimdal Security is listed as a regional player.
Does IS4IT have an API?
No public API is recorded for IS4IT.
What industry is IS4IT in?
IS4IT's product category is Managed Security Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAJAA, Service Desk & Help Desk Services. Its NAICS code is 54151 and its SIC code is 8741.