CCI Communications

Name

CCI Communications

Legal name

CCI Network Services

Website

https://ccicom.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Managed Telecommunications Services

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

Keywords

• Telecommunications consulting
• Managed voice services
• Cloud communications platform
• Network connectivity services
• Enterprise telecom support

Headquarters

HQ city

Salt Lake City

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Supply Chain, Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Telecommunications Services: Revenue generated from providing voice and data telecommunications services including Dedicated Internet Access, Private Network Solutions, Business Broadband, WAN, VoIP, and related services. Services are delivered through a multi-carrier portfolio approach with a single point of contact for provisioning and billing.
2. Cloud Communications (UCaaS/CCaaS): Cloud-based phone systems and contact center solutions, including UCaaS/Hosted PBX and CCaaS Cloud Contact Center services for 2 to 20,000 users.
3. Cybersecurity and Network Security Services: DDoS mitigation, cybersecurity protection, and network monitoring services provided as ongoing subscriptions.
4. AI Language Interpretation Services: AI-powered interpretation services (VerbumCall, VerbumOnSite, Verbum for Teams) provided as service subscriptions.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

CCI Communications is a single-source telecommunications consulting and support provider that designs, provisions, and manages custom voice and data network solutions across a multi-carrier portfolio. The company delivers 18 distinct products spanning internet connectivity, private networking, 5G/4G LTE wireless backup, WAN, VoIP, local and long-distance calling, toll-free LCR/redundant routing, POTS replacement, hosted UCaaS/CCaaS, Microsoft Teams Direct Routing, AI language interpretation, enterprise SMS/MMS, SD-WAN, DDoS mitigation, network monitoring, and cybersecurity for medium-to-large enterprises through direct sales and an agent/referral partner channel.

Product overview

CCI Communications offers a comprehensive telecommunications services portfolio comprising 18 distinct product lines spanning voice, data, and cloud communications. The offering is organized as a platform-plus-modules architecture, with network connectivity services (Dedicated Internet Access, Private Network Solutions, Business Broadband, 5G/4G LTE Wireless Backup, Wide Area Networks) forming the connectivity backbone, supplemented by voice services (Voice Over IP/SIP, Local & Long Distance Calling, Toll Free LCR/Redundant Routing, POTS Replacement) and unified communications (UCaaS/Hosted PBX, CCaaS/Cloud Contact Center, Teams Direct Routing). Advanced services include AI Language Interpretation (VerbumCall), SMS/MMS Enterprise Messaging, SD-WAN, DDoS Mitigation, Network Monitoring and Alerting, and Cybersecurity. CCI positions itself as a single-source consulting and support partner, matching customer needs across its multi-carrier portfolio.

Differentiator

Problem solved

Functional benefit

Brands

• VerbumCall: Real-time consecutive interpretation service via phone with no app or internet required.
• VerbumOnSite
• VerbumMSTeams

Products and services

• Dedicated Internet Access (IP Transit) Fiber-based dedicated internet access and IP transit service offering scalable bandwidth from DS1 to OC48, supporting bandwidth-intensive applications with reliable, consistent network performance across local and national connections, for enterprises with demanding internet connectivity requirements.
• Private Network Solutions Private network infrastructure solutions including MPLS that provide secure, robust connectivity across multiple business locations, protecting sensitive data and critical applications for multi-site organizations.
• Business Broadband High-speed, reliable, and secure internet connectivity service for enterprises operating in modern digital environments, for businesses requiring primary broadband internet access.
• 5G/4G – LTE Wireless Backup 5G/4G LTE wireless backup solution providing business continuity when primary internet connections fail, eliminating lost productivity and lost sales due to service disruptions, for distributed enterprises and remote sites.
• Wide Area Networks Telecommunication WAN service covering metropolitan, regional, or national areas, enabling businesses to relay data among employees, clients, buyers, and suppliers across geographical locations, for multi-site enterprises and government entities.
• Voice Over IP (SIP) Next-generation Voice over IP solutions built on a robust domestic and international network providing high service levels at competitive value, for businesses seeking SIP-based telephony.
• Local & Long Distance Calling Local and long-distance calling services leveraging over 100 Class 5 switches and 20,000 route miles of fiber optic cable across 95 US Metropolitan Statistical Areas, for businesses with distributed calling needs.
• Toll Free LCR / Redundant Routing Toll-free services with direct carrier provisioning and multiple carrier redundancy through CCI's in-house RespOrg, providing business continuity for inbound toll-free traffic at enterprises.
• POTS Replacement Combined wired/wireless network connection device serving as primary internet access for small business/home offices, kiosks, SD-WAN gateways, IoT devices, fax connectivity, and alarm systems, for organizations replacing legacy copper POTS lines.
• UCaaS / Hosted PBX Cloud-based phone system designed to service 2 to 20,000 users in businesses, schools, and contact centers, eliminating upfront hardware purchase and maintenance costs, for organizations migrating from on-premises PBX to hosted unified communications.
• CCaaS / Cloud Contact Center Cloud-based contact center platform designed for simple and seamless employee and customer experiences from deployment through day-to-day operations, for call centers and customer experience teams.
• AI Language Interpretation (OPI) — VerbumCall Real-time AI-powered language interpretation service branded as VerbumCall, enabling seamless over-the-phone language interpretation for businesses and call centers without requiring an app or internet connection, for multilingual customer service operations.
• Enterprise SMS/MMS Services Enterprise A2P messaging solution enabling businesses to send SMS/MMS messages for updates, notifications, password resets, alerts, marketing messages, and appointment reminders via ten-digit long codes, for application-to-person enterprise communications.
• Microsoft Teams Direct Routing Session border control solution integrating telephony with Microsoft Teams, enabling businesses to customize call plans and scale infrastructure with enhanced productivity, for organizations standardizing voice on Microsoft Teams.
• SD-WAN Software-defined wide area networking solution optimizing cloud applications and site-to-site VPN traffic through intelligent multi-provider load-balancing with real-time path selection, QoS prioritization, and seamless session failover, for multi-site enterprises.
• DDoS Mitigation DDoS protection service detecting and neutralizing malicious traffic in real-time to ensure uninterrupted access to online resources and protect against financial and reputational damage, for organizations exposed to volumetric or application-layer DDoS attacks.
• Network Monitoring and Alerting Network infrastructure monitoring platform with agentless collector, automated resource discovery, and built-in AIOps functionality for unified observability, for IT operations teams responsible for distributed network uptime.
• Cybersecurity Cybersecurity protection ensuring communication integrity, preventing service disruptions, maintaining regulatory compliance, and providing incident response and recovery, for enterprises requiring telecom-aligned security services.

Quantifiable outcome

• Saved over $1 million in voice telecommunication spend for a national credit card provider bank
• +1 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Eight partnerships are on record, tiered minor and core.

• Zayo (DDoS Webinar)minorGTM or Marketing Partner · 6 October 2022Co-branded webinar presentation on DDoS protection solutions with Zayo on October 6, 2022.
• AT&TcoreTechnology or IntegrationTier 1 carrier partner providing network connectivity services. CCI interconnects with AT&T as part of their multi-carrier portfolio.
• CenturyLink (Lumen)coreTechnology or IntegrationTier 1 carrier partner. Featured in case studies providing voice services as part of dual carrier solutions for enterprise customers.
• Level 3 CommunicationscoreTechnology or IntegrationTier 1 carrier partner providing network connectivity. CCI routed traffic away from Level 3 during network outage incident for insurance provider customer.
• VerizoncoreTechnology or IntegrationTier 1 carrier partner featured prominently in case studies for 4G/5G wireless backup, dual carrier redundancy solutions, and primary network services.
• WindstreamcoreTechnology or IntegrationTier 1 carrier partner in CCI's network carrier portfolio providing business telecommunications services.
• ZayocoreTechnology or IntegrationCarrier partner providing fiber and network infrastructure. Featured in DDoS webinar hosted by CCI in October 2022.
• Microsoft (Teams Direct Routing)coreTechnology or IntegrationCCI provides Teams Direct Routing integration using session border control to integrate telephony with Microsoft Teams, enabling customized call plans and scalable infrastructure.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• RingCentral: RingCentral is a leading UCaaS/CCaaS vendor whose products CCI resells as part of its cloud communications portfolio. It is a broad incumbent that competes indirectly with CCI by enabling customers to procure cloud communications directly rather than through a master agent.
• Vonage (Ericsson): Vonage (now part of Ericsson) provides UCaaS, CCaaS, and communications APIs that compete with CCI's voice and contact center offerings. As an incumbent, Vonage can sell directly to enterprises that might otherwise procure through CCI.
• 8x8: 8x8 is a major UCaaS and CCaaS provider whose solutions compete with CCI's hosted PBX and cloud contact center offerings. Like RingCentral, it represents an alternative direct-procurement path that could disintermediate CCI's aggregation role.
• Nextiva: Nextiva is a large UCaaS/CCaaS platform selling directly to SMBs and mid-market customers. Nextiva's direct sales motion competes with CCI's cloud communications offering for the same target segments.

Direct peers

• Sandler Partners: Sandler Partners is a large US master agent distributing UCaaS, CCaaS, SD-WAN, and cybersecurity services. Like CCI, Sandler Partners sells through a national agent network, competing directly for both downstream agents and enterprise customers across the same Tier 1 carrier relationships.
• Jenne Inc. Jenne is a US value-added distributor of UCaaS, CCaaS, networking, and security solutions serving resellers and agents. CCI and Jenne overlap in selling hosted voice, contact center, and connectivity products through indirect channels.
• Telarus: Telarus is the largest US master agent / technology services distributor for cloud, telecom, and network services. Like CCI, Telarus aggregates multiple carrier relationships (including the same Tier 1 carriers) and sells through agent partners; CCI competes head-to-head with Telarus for the same enterprise and agent relationships. Both are headquartered in the Salt Lake City area.
• Avant Communications: Avant Communications is a master agent and technology services distributor offering voice, data, cloud, and security solutions through a partner channel. CCI and Avant compete for the same mid-market and enterprise customers with overlapping carrier portfolios and similar channel-led GTM.
• PlanetOne Communications: PlanetOne is a master agent and technology services distributor focused on cloud, connectivity, and security solutions sold through channel partners. It competes with CCI for both sub-agent relationships and enterprise telecom buyers with similar product portfolios.
• Intelisys (a ScanSource company): Intelisys is one of the largest US master agents for cloud and telecom services, now owned by ScanSource. Like CCI, Intelisys aggregates carrier portfolios, sells UCaaS/CCaaS, and operates an agent channel — making it a direct competitor for both enterprise customers and sub-agents.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/124840174259938
• LinkedInlinkedin.com/company/cci-network-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CCI Communications