Call A Doctor Plus

What Call A Doctor Plus does

Call A Doctor Plus is a U.S. virtual care platform operating as a tradename of A.G.I.A., Inc. (a California corporation now part of Doxa Insurance). Founded in 2011, the company provides 24/7 access to U.S. board-certified physicians via phone, video, and a customizable white-label mobile app, with no copays, deductibles, or per-call charges. The product portfolio spans general medical care, mental health care and coaching, virtual primary care, dermatology, musculoskeletal (MSK) care, teledentistry, and a partnership with Vetster for virtual pet care, supplemented by savings solutions (ScriptSaver Plus, Medical Bill Saver, Discount RX Card) and everyday living services (Patient Advocacy, Travel Assistance, ID Theft Protection). The technology stack includes a proprietary cloud-based Group Admin Portal and a configurable mobile app featuring benefit tiles for partner integrations (Paylocity, BRMS, Delta Dental, Fidelity, Nationwide Pet Insurance) and a dynamic benefit wallet. New in 2025, the Student 365 program extends the platform to K-12 school districts in partnership with National Telehealth Solutions.

The company operates a hybrid go-to-market selling primarily through a broker and agency distribution channel (700+ benefit brokers serving 2,750+ employer clients), supplemented by direct employer sales, PEO partnerships (custom-branded app integrations), direct-to-consumer enrollment through the website and mobile app, and dedicated sales into K-12 school districts. Revenue is generated via per-employee monthly subscriptions priced with the entire household covered (employee plus up to five additional family members at no extra cost), with broker commissions structured on either net or gross bases; over $12M has been paid in commissions to date. Disclosed economics imply ~$228 per covered life per year at scale.

Operationally, Call A Doctor Plus reports a 40%+ utilization rate (against a stated <10% industry average), 91% first-call resolution, 90% member satisfaction, 10-minute average callback, and $465 average claims savings per visit, with cumulative client healthcare savings claimed at $250M+ over 15 years. Corporate parent Doxa Insurance positions DOXA as a white-label reference implementation of the Call A Doctor Plus platform.

Name

Call A Doctor Plus

Legal name

A.G.I.A., Inc.

Website

https://cadrplus.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

1–10 employees

Short description

Call A Doctor Plus is a U.S. virtual care platform founded in 2011 that offers 24/7 phone, video, and mobile app access to board-certified physicians and related wellness services, sold primarily through a 700+ benefit broker network to 2,750+ employer, PEO, and K-12 clients.

Ownership category

akta.pro rank

Product category

Telehealth and Virtual Healthcare Services

NAICS

Offices of Physicians (6211), Offices of Physicians, Mental Health Specialists (621112), Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (Employer-Sponsored) (HLALADAA)

akta.pro secondary industries

Membership/Subscription Concierge Virtual Care (HLALAAAH), Primary Care & General Medicine Virtual Care (HLALAAAA), Specialty Care Virtual Care Networks (e.g., derm, cardio, neuro) (HLALADAF)

Keywords

• Telehealth services
• Virtual primary care
• Employee health benefits
• Mental health telemedicine
• Prescription savings programs

Headquarters

HQ city

Avon

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Marketing or Sales, Technology or R&D, Operations, Infrastructure

Revenue model

1. Employer/Group Subscription: Monthly subscription fee paid by employers to provide telehealth and virtual care benefits to employees and their families. The program includes zero copays, no per-call charges, and covers the employee plus up to five additional family members.
2. Broker Commission Revenue: The company pays commissions to brokers and agents who sell their services to employer clients. Over $12M has been paid in commissions. Flexible compensation options include net or gross commission structures.
3. Savings Solutions Subscriptions: ScriptSaver Plus generates revenue through a low monthly membership cost, providing access to free generic medications through home delivery and local pharmacies. Also includes Medical Bill Saver negotiation services.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Call A Doctor Plus is a U.S. virtual care service that provides 24/7 access to U.S. board-certified doctors by phone, video, or mobile app, with no copays, deductibles, or per-call charges. Its portfolio spans general medical care, mental health (therapy, coaching, life assistance), virtual primary care, and specialty services (dermatology, MSK, teledentistry, virtual pet care), together with prescription savings (ScriptSaver Plus, Discount RX Card), medical bill negotiation (Medical Bill Saver), and everyday living support services delivered primarily through employer/benefit broker relationships and direct member channels.

Product overview

Call A Doctor Plus is a virtual care platform offering a comprehensive suite of telehealth and wellness services. The core platform provides 24/7 General Medical Care with U.S. board-certified doctors via phone, video, or mobile app, supplemented by Mental Health Care (including therapy, coaching, and life assistance), Virtual Primary Care, and specialty services such as Musculoskeletal (MSK) care, Teledentistry, and Virtual Pet Care through Vetster. The platform also includes savings solutions (Medical Bill Saver, ScriptSaver Plus, Discount RX Card), everyday living support services (Patient Advocacy, Travel Assistance, ID Theft protection), and a dedicated K-12 Student 365 mental health program. All services are accessible through a customizable mobile app with an integrated benefit wallet and tiles linking to employer-specific portals, supported by a cloud-based Group Admin Portal. The architecture combines a unified member experience with modular service offerings that can be tailored to employer, broker, and individual needs.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 General Medical Care Virtual access 24/7 to U.S. board-certified, state-licensed doctors via phone, video, or mobile app for non-emergency medical issues, with no copays or per-call charges; available to individual members and employer-sponsored families.
• Mental Health Care Virtual mental health services connecting members with therapists, psychologists, and psychiatrists by phone or video, often within 24 hours.
• Mental Health Coaching Live video coaching sessions with the same coach for continuity, designed to produce outcomes comparable to in-person therapy.
• Life Assistance 24/7 access to licensed master's-level clinicians for emotional support, work-life resources, and guided referrals to financial, legal, and household services.
• Virtual Primary Care Long-term primary care delivered virtually: member selects a primary care physician, completes a health questionnaire and virtual exam, receives a care plan, ongoing 24/7 support, lab orders, and referrals.
• Dermatology Asynchronous virtual dermatology: members upload photos of skin concerns and receive diagnoses from board-certified dermatologists within two business days, with prescriptions sent to local pharmacies.
• Musculoskeletal (MSK) / Strength and Motion Virtual MSK program providing access to licensed physical therapists and exercise coaches via video for muscle and joint health, with reported avoidance of ER and in-person physician visits.
• Teledentistry Virtual dental consultations for broken teeth, treatment plans, post-procedure pain, oral conditions, and dental development concerns.
• Virtual Pet Care (Vetster) 24/7 virtual pet care connecting members with thousands of licensed veterinarians for allergies, arthritis, behavioral issues, dental health, nutrition, and prescriptions delivered to door through partner Vetster.
• ScriptSaver Plus Subscription-based prescription savings program providing free chronic medication home delivery for 688+ maintenance medications and free acute medications at 64,000+ US pharmacies, plus discounts via partner network.
• Discount RX Card Prescription discount card providing up to 75% savings on brand name and generic prescriptions at more than 50,000 pharmacies nationwide.
• Medical Bill Saver Medical bill negotiation service that works with providers to reduce amounts due by up to 50%, helping members and employers lower out-of-pocket healthcare expenses.
• Debt and Financial Counseling Debt and financial counseling through non-profit programs helping clients become debt-free in an average of 42 months with average monthly savings of $135.
• Patient Advocacy / Health Advocate Patient advocacy service connecting members with medical doctors, registered nurses, and experts for healthcare navigation, claims resolution, provider scheduling, and care-decision support through partner Health Advocate.
• Travel Assistance (Emergency Assistance Plus) 24/7 emergency medical assistance and travel support for older travelers worldwide via Emergency Assistance Plus, providing emergency coordination services.
• ID Theft / ID Resolve Medical identity theft assistance service via ID Resolve, providing credit freeze assistance and fraud victim support.
• Student 365 Comprehensive virtual counseling program for K-12 students delivered in partnership with National Telehealth Solutions, providing 24/7 crisis support, pediatric behavioral health, and up to 12 therapy or psychiatry sessions.

Quantifiable outcome

• 40%+ utilization rate (vs. <10% industry average)
• +8 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core.

• National Telehealth SolutionscoreStrategic or Co-development PartnerPartnership to deliver Student 365, a comprehensive virtual counseling program for K-12 students addressing critical mental health needs. The program includes 24/7 crisis support, pediatric behavioral health services, and therapy sessions for students and parents.
• Health AdvocatecoreTechnology or IntegrationPatient advocacy service connecting members with medical doctors, registered nurses, and experts who help find answers, resolve administrative issues, and support care decisions. Includes healthcare navigation, provider scheduling, claims assistance, and cost negotiation.
• VetstercoreTechnology or IntegrationVirtual pet care service providing 24/7 access to thousands of licensed veterinarians for pet health concerns including allergies, arthritis, behavioral issues, dental health, nutrition, and prescriptions delivered to door.
• 64,000+ US PharmaciescoreTechnology or IntegrationNetwork of over 64,000 pharmacies across the United States for acute medication fulfillment through the ScriptSaver Plus program, including 128+ acute medications available at no cost.
• DOXAcoreOEM/ Whitelabel/ Licensing PartnerCorporate parent company. Call A Doctor Plus is a tradename of A.G.I.A., Inc., d/b/a DOXA. DOXA offers customized app experience built on the Call A Doctor Plus platform as a reference implementation.
• Medical Bill SavercoreTechnology or IntegrationMedical bill negotiation service that works with providers to reduce amounts due, helping members and employers reduce healthcare expenses by up to 50% and protect against fraudulent charges.

Scale indicators18 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Accolade (PlushCare): Personalized advocacy and virtual care company combining PlushCare (telehealth), mental health, and expert medical opinion services for employers and health plans. Overlaps on employer-sponsored virtual primary care, mental health, and the benefit wallet / app-based member experience.
• Amwell: Enterprise telehealth platform serving health systems, health plans, and employers with virtual care, behavioral health, and chronic care management. Comparable employer-sponsored virtual care footprint and white-label platform positioning.
• Teladoc Health: Largest pure-play employer-sponsored telehealth platform in the U.S., offering 24/7 general medical, mental health, and specialty care to employers, health plans, and individuals. Direct overlap with Call A Doctor Plus in employer channel, virtual primary care, and mental health offerings.
• MDLIVE (Cigna / Evernorth): Telehealth platform owned by Evernorth (Cigna) offering virtual primary care, mental health, dermatology, and urgent care to employer and health plan clients. Comparable employer-sponsored virtual care suite and specialty offerings.
• Doctor On Demand (Included Health): Virtual care provider offering 24/7 urgent care, mental health, and primary care to employers and health plans, now part of Included Health. Direct overlap on employer-sponsored primary care, mental health, and integrated navigation.

Emerging players

• HealthTap: Virtual primary care and urgent care platform serving consumers, employers, and health systems, with a U.S. board-certified physician network. Similar 24/7 access and subscription model focus for employer and consumer buyers.
• K Health: AI-driven virtual primary care platform serving consumers, employers, and health plans with low-cost primary care and mental health. Competes in the same employer-sponsored primary care and mental health space with a tech-forward, lower-cost positioning.
• Lyra Health: Employer-sponsored mental health platform offering therapy, coaching, and psychiatry via in-person and virtual care. Closest emerging competitor to Call A Doctor Plus's mental health and coaching offerings, with deeper specialization in behavioral health.
• Recuro Health: Integrated virtual care platform offering primary care, mental health, MSK, and genomic services to employers, health plans, and PEOs. Direct overlap on employer-sponsored virtual care, MSK, behavioral health, and the integrated benefit suite model.
• Sesame Care: Direct-pay telehealth and in-person care marketplace serving consumers, employers, and health plans with low-cost primary care, mental health, and specialty visits. Overlaps on the cash-friendly, no-copay value proposition and employer channel partnerships.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/in/jonathanhoekman
• Xx.com/CADRPlus

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Call A Doctor Plus