Resource Hero
Resource Hero is a Salesforce-native resource management and time tracking app serving service-delivery organizations. Founded in 2013 and based in New Jersey, it sells a per-seat subscription at $15/user/month to project managers, account managers, and C-suite leaders managing utilization and profitability on the Salesforce platform.
- Company typePrivate
- Founded2013
- HeadquartersLambertville, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Resource Hero does
Resource Hero is a privately-held Software-as-a-Service application that provides resource management and time tracking built natively on the Salesforce platform. Founded in 2013 and headquartered in Lambertville, New Jersey, the company sells a single managed package running entirely within a customer's Salesforce org, eliminating data egress and inheriting Salesforce's authentication, security, and compliance controls. The product targets service-delivery organizations (project managers, account managers, implementation teams, and C-suite leaders) that need to forecast resource workload, capture time entries, match people to projects by skills, and report on utilization and profitability. The company has accumulated over 3,500 users globally across customers including Penn Medicine, FloSports, Ouest-France, University of Massachusetts, HR&A Advisors, CenTrak, Shift Technology, and Authoria.
The core technology stack consists of Lightning Web Components built on the force.com platform, with features including a spreadsheet-like Forecast Matrix for utilization planning, multi-modal time entry (Weekly Timesheet, Timers, Tap Tracking across Outlook/Gmail/mobile), Find Resource for skill-based matching, the RH Project object with rollup and snapshot fields, Enhanced Capacity Planning, and Skills Management. The product roadmap shows continuous iteration, with v12 in 2024 introducing RH Projects and Snapshots, and v13 in 2025 replacing legacy Visualforce with a Matrix Lightning Web Component. Resource Hero holds no patents, has not raised institutional capital, and is co-led by Bill Kuehler (Salesforce MVP, Head of Development) and Pinaki Kathiari (Board Member and CEO of Local Wisdom), with VP of Sales Heather Olsen driving commercial function since 2021.
The business model is a per-seat subscription at $15 per user per month, with only active users of the Resource Hero interface requiring a license (resources being tracked do not incur fees), plus a secondary professional services revenue stream from Office Hour Sessions ($1,250 Starter Plan for five one-hour consulting sessions) and a free Quick Start setup call. Distribution is direct and digitally enabled through the Salesforce AppExchange listing (with self-serve 14-day trial and 'Get It Now' installation) and website-driven demo scheduling, with no channel partners or resellers. Pricing includes volume and non-profit discounts but is otherwise not tiered, and the company captures community-led awareness through a Military Office Hours program.
Resource Hero firmographics
Firmographics- Name
- Resource Hero
- Legal name
- Resource Hero, LLC.
- Website
- https://resourceheroapp.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Resource Hero is a Salesforce-native resource management and time tracking app serving service-delivery organizations. Founded in 2013 and based in New Jersey, it sells a per-seat subscription at $15/user/month to project managers, account managers, and C-suite leaders managing utilization and profitability on the Salesforce platform.
- Ownership category
- akta.pro rank
Resource Hero industry classification
Industry- Product category
- Professional Services Automation Software
- NAICS
- Information (51)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)
Keywords
Where Resource Hero is headquartered
LocationHeadquarters
- HQ city
- Lambertville
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Resource Hero business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Per-User Subscription: Monthly subscription license at $15 per user with free 14-day trial available. Volume discounts for larger deployments and non-profit discounts are available. Only users working with Resource Hero interfaces, accessing Resource Hero data, or running Resource Hero reports require a license.
- Professional Services - Office Hour Sessions: Co-creation consulting sessions with Salesforce professionals for customization, automation setup, and adoption assistance. Starter Plan offers five 1-hour sessions for $1,250.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Core App - $15 per user/month |
| Subscription | Pay-as-you-go | Quick Start Call - Free |
| Subscription | Multi-year contract | Office Hour Sessions - Starter Plan $1,250 (5 sessions) |
Go-to-market motion4 records
Distribution channels3 records
Marketing channels9 records
Resource Hero product offering
Product offeringCore offering
Resource Hero is a 100% native Salesforce managed package that enables organizations to forecast resource workload, track actual time, and produce utilization and profitability reports entirely inside their Salesforce org. The core product combines a spreadsheet-like Forecast Matrix for capacity planning, multiple time tracking methods (Weekly Timesheet, Enhanced Time Tracking with Timers and Tap Tracking), Find Resource for skills-based staffing, Reporting/Dashboards, and the RH Project object for project-level forecasting and margin analysis.
Product overview
Resource Hero is a single unified product built 100% natively on Salesforce — a resource management and time tracking application. The core product centers on the Forecast Matrix for resource planning, Time Tracking interfaces (Weekly Timesheet and Enhanced Time Tracking with Timers and Tap Tracking), Find Resource for skills-based staffing, and Reporting/Dashboards for utilization and financial insights. Add-on modules include Skills Add-on for attribute-based matching, Enhanced Capacity Planning for day-level capacity tracking, Enhanced Holiday Schedules for managing time off across employee groups, and RH Projects for dedicated project management. Services include a free Quick Start Call (1-hour setup) and paid Office Hour Sessions for advanced configuration. All functionality operates within the Salesforce ecosystem, inheriting Salesforce's security, authentication, and compliance controls.
Differentiator
Problem solved
Functional benefit
Products and services
- Resource Hero Core App 100% native Salesforce managed package providing resource planning, time tracking, Find Resource skills matching, customizable Forecasting and Reporting, RH Projects, and configuration on any Salesforce standard or custom object. Sold as a per-user monthly subscription.
- Quick Start Call Free 1-hour installation and configuration session that walks customers through installing Resource Hero, configuring on Opportunities, setting up resources, and configuring on custom objects. Included with trial or purchase to remove implementation friction.
- Office Hour Sessions Paid one-on-one video conference sessions with Salesforce professionals covering custom objects, Salesforce UI optimization, data surfacing, process automation, and adoption assistance, packaged in Starter, Standard, and Premium tiers.
- Forecast Matrix Spreadsheet-like timeline interface for rapidly capturing and manipulating resource utilization plans across days, weeks, and months, enabling project managers and service delivery leaders to assign resources, forecast hours, and visualize workload in real-time.
Quantifiable outcome
- Financial and staff reporting time cut at least in half for HR&A Advisors across five U.S. offices
- +3 more outcomes
Companies that use Resource Hero
Customer profileNamed customers12 records
Segments5 records
Ideal customer profiles2 records
Resource Hero technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability2 records
Feature6 records
Resource Hero partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and minor.
- SalesforcecoreCore platform partnership. Resource Hero is a 100% native managed package built on force.com platform. All functionality runs within customer's Salesforce org with full integration to Customer 360 ecosystem including Sales Cloud, Service Cloud, Revenue Cloud, Marketing Cloud, Platform, Analytics Cloud, Integration Cloud, and Einstein AI.
- StripeminorPayment processing partner for subscription billing. Stripe processes payment information only. Resource Hero retains subscription identifiers, not payment card data.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Resource Hero competitors and assessment
Company assessmentDirect peers
- Kantata: PSA platform (formed by Kimble/Mavenlink merger) offering resource management, project accounting, and time tracking; competes head-on with Resource Hero for mid-market services firms, though broader in scope.
- ClickTime: Time tracking and resource planning SaaS focused on professional services and nonprofits; overlaps Resource Hero's time tracking and capacity planning capabilities from a non-Salesforce-native angle.
- Replicon: Cloud time tracking and PSA platform for enterprise resource management; overlapping time capture, project costing, and utilization analytics features with Resource Hero at enterprise scale.
- TaskRay: Project management application natively built on Salesforce AppExchange; competes with Resource Hero on project/work planning and is listed as an integration partner, indicating direct overlap in the Salesforce-native PM space.
- Harvest: Time tracking and invoicing SaaS widely used by agencies and consultancies; competes with Resource Hero on time tracking and integrates with Resource Hero via HarvestSync, indicating direct feature overlap.
- BigTime: PSA, time tracking, and billing platform for professional services firms; competes directly with Resource Hero on time tracking and resource/project management for consulting and services organizations.
- Certinia: The leading PSA and ERP suite built natively on Salesforce, offering resource planning, project management, billing, and revenue recognition - directly competing with Resource Hero in the same Salesforce-native professional services stack.
- Milestones PM+: Salesforce-native project management app listed on AppExchange that integrates with Resource Hero; competing Salesforce-native PM tool targeting similar resource and project planning workflows.
Broad incumbents
- Wrike: Broader work management and PSA platform owned by Citrix; covers project planning, time tracking, and resource management at enterprise scale, competing with Resource Hero for the same buyers although not Salesforce-native.
- Planview: Enterprise portfolio and resource management platform (formerly Clarizen); competes indirectly with Resource Hero's resource planning functionality but at significantly larger enterprise scale and broader portfolio scope.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Resource Hero social profiles
Digital presenceResource Hero compliance and trust
Trust signalCompliance10 records
Resource Hero financial estimates
Financial estimateRevenue estimate
Valuation estimate
Resource Hero leadership team
Management profileNumber of profiles
Profiles4 records
Resource Hero funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Resource Hero M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Resource Hero
What does Resource Hero do?
Resource Hero is a 100% native Salesforce managed package that enables organizations to forecast resource workload, track actual time, and produce utilization and profitability reports entirely inside their Salesforce org. The core product combines a spreadsheet-like Forecast Matrix for capacity planning, multiple time tracking methods (Weekly Timesheet, Enhanced Time Tracking with Timers and Tap Tracking), Find Resource for skills-based staffing, Reporting/Dashboards, and the RH Project object for project-level forecasting and margin analysis.
Is Resource Hero a public or private company?
Resource Hero is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Resource Hero founded?
Resource Hero was founded in 2013. It employs 1 to 10 people.
Where is Resource Hero based?
Resource Hero is headquartered in Lambertville, United States, in the North America region.
How does Resource Hero make money?
Two revenue lines are on record. Per-User Subscription is the primary driver. The others are professional Services - Office Hour Sessions.
Who are Resource Hero's main competitors?
Direct peers on record are Kantata, ClickTime, Replicon, TaskRay, Harvest, BigTime, Certinia and Milestones PM+. Broad incumbents are Wrike and Planview.
Does Resource Hero have an API?
No public API is recorded for Resource Hero.
What industry is Resource Hero in?
Resource Hero's product category is Professional Services Automation Software. Its primary akta.pro industry code is HDAEAEAA, Core ERP Suites (Financials, Procurement, Projects). Its NAICS code is 51 and its SIC code is 7372.