Voalle Group

What Voalle Group does

Voalle Group (Grupo Voalle) is a privately held Brazilian technology company founded in 2008 in Santa Maria, Rio Grande do Sul, that builds vertical SaaS for the internet service provider (ISP) industry. Its flagship product, the elleven platform, is a unified ERP-grade management system that connects the full ISP operational lifecycle — sales (CRM with credit and technical-feasibility checks), activation (Field Service Management with native technician app), invoicing (proprietary fiscal engine supporting NF-e, NFCom, and NFSe without third-party dependency), billing (Anatel Resolution 765-compliant with automated collections), and customer support (omnichannel consolidation with 30+ in-system actions). The platform is built on native ERP modules plus integrations with Neutral Network operators, electronic signature providers (VDS, Asten, Clicksign, D4Sign), and the FineePay payment gateway, allowing ISPs to replace fragmented multi-vendor stacks with a single workflow.

The company serves approximately 500 ISP clients across Brazil, Argentina, and Colombia, with 40,000 active users processing roughly 7.5 million authentications per day. Notable customers include major Brazilian ISPs such as Brisanet, Unifique, Alares, Sumicity, Vero, Proxxima, Osirnet, and Mais Internet Telecom. In 2023 Voalle merged with EliteSoft, a pioneer in ISP software, and in 2024 launched the elleven platform while opening a second operational headquarters in Londrina, Paraná. The company is founder/management-owned with no disclosed external institutional investment.

Voalle operates a SaaS subscription business model with annual billing and quote-based pricing scaled to ISP size and module requirements. Go-to-market is enterprise field sales targeting ISP decision-makers, supplemented by active participation in telecom industry fairs, a documented referral channel among ISP operators, content marketing through a telecom-focused blog, and a self-serve client portal for existing customers. Headcount is reported at 51-100, with primary offices in Santa Maria and Londrina.

Name

Voalle Group

Legal name

Grupo Voalle

Website

https://grupovoalle.com.br

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

51–100 employees

Short description

Grupo Voalle is a private Brazilian SaaS company that provides the elleven platform — a unified ERP-grade management system covering CRM, field service, invoicing, billing, and support — to approximately 500 internet service providers across Brazil, Argentina, and Colombia.

Ownership category

akta.pro rank

Product category

Telecom Operations Software

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Enterprise Integration, iPaaS & Middleware Services (API/EDI) (BPAEAGAH)

akta.pro secondary industries

Application Integration & API/Middleware Services (BPAEAAAF), Data Platform, BI & Analytics Integration (BPAEAAAI)

Keywords

• ISP management software
• Telecom ERP platform
• Field service management
• ISP billing systems
• Telecom fiscal compliance

Headquarters

HQ city

Santa Maria

HQ country

Brazil

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. elleven Platform Subscription: SaaS subscription model for the elleven unified management platform. The platform is sold as an integrated solution covering all ISP operations including CRM, FSM, invoicing, billing, and support. Revenue is generated through recurring subscription fees based on ISP size or usage metrics.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

elleven is a unified SaaS management platform built specifically for internet service providers. It integrates CRM/sales, Field Service Management for network activations, a proprietary fiscal engine for tax-compliant invoicing (NF-e, NFCom, NFSe), automated billing and collections, and omnichannel customer support into a single connected workflow. The platform is sold as a subscription to ISPs across Brazil, Argentina, and Colombia.

Product overview

Voalle Group offers a unified platform-plus-modules architecture for internet service providers. The core product is the elleven platform, which contains ERP modules and native integrations. The platform includes five interconnected business journeys (CORE): Sales, Activation, Invoicing, Billing, and Support. Additional modules include Field Service Management (FSM), a native fiscal engine for NF-e/NFCom/NFSe compliance, CRM, Client Portal, and Voalle University training platform. The legacy product SYNSUITE was the company's first ISP management system launched in 2012. FineePay serves as the integrated payment gateway. The company also merged with EliteSoft in 2023 to expand its ISP software capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• elleven: Unified management platform for internet service providers, developed by Grupo Voalle. Connects every area of an ISP — from sales to customer service — in a single intelligent workflow, delivering visibility, automation, and performance across sales, activation, invoicing, billing, and support.

Products and services

• elleven Platform Unified SaaS management platform for internet service providers that connects every area of the ISP from sales to customer service in a single intelligent workflow. Delivers visibility, automation, and performance across selling (CRM), activation (Field Service Management), invoicing (with native NF-e, NFCom, NFSe fiscal engine), billing, and customer support. Sold as a recurring subscription to ISPs across Brazil, Argentina, and Colombia.

Quantifiable outcome

• Real reduction in delinquency through automated billing and intelligent communications
• +5 more outcomes

Named customers18 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability1 record

Feature7 records

Partnerships

Four partnerships are on record, tiered flagship, core and preferred.

• EliteSoftflagshipStrategic or Co-development Partner · 1 January 2023Merger with EliteSoft in 2023, a pioneer company in developing software for ISPs. This strategic combination strengthened Grupo Voalle's market position and expanded their product capabilities.
• Neutral Network CompaniescoreTechnology or Integration · 1 January 2022Partnership with major Neutral Network companies in the market established in 2022, gaining significant authority in the ISP market. These partnerships provide network infrastructure integration capabilities for the elleven platform.
• FineecoreTechnology or IntegrationFinee is the payment gateway integrated with the elleven platform. It handles payment slip processing for ISP clients. The platform includes a dedicated portal for clients who receive Finee invoices to check the issuing company and manage payments.
• VDS - Digital SignaturepreferredTechnology or IntegrationVDS is a recommended electronic signature platform that integrates with Grupo Voalle's systems for secure digital document signing. Part of the electronic signature ecosystem for contract automation.

Scale indicators5 records

Recent moves8 records

Expansion highlights5 records

Emerging players

• Omie: Brazilian cloud-native ERP, CRM, and financial management platform targeting SMBs and mid-market companies. Comparable to Voalle as a Brazilian SaaS ERP competitor; while not ISP-specialized, it competes for the operational software wallet of mid-sized ISPs and adjacent service businesses.
• Conta Azul: Brazilian SaaS platform for SMB accounting, sales, and inventory. Comparable to Voalle as a domestic SaaS alternative for small service businesses; could extend its vertical coverage to include small ISPs as the Brazilian SMB SaaS market matures.

Broad incumbents

• Oracle: Global enterprise software vendor with a dedicated Communications BSS/OSS portfolio. Comparable to Voalle as a provider of billing, CRM, and ERP for telecom operators, with offerings that compete for larger Latin American ISPs even though Voalle targets a more focused mid-market segment.
• Ericsson: Telecom network and digital services vendor with a BSS/OSS portfolio (Ericsson NFVO, Digital BSS). Comparable to Voalle on the operations support side for service providers, including order management, charging, and customer care, though at much larger operator scale.
• Totvs: Largest Brazilian enterprise software company, offering broad ERP and vertical-specific solutions including telecom. Comparable to Voalle as a domestic ERP incumbent with industry-specific modules that compete for the same ISP IT budgets, though Totvs is far broader and less ISP-specialized.
• CSG International: Global BSS-as-a-service provider for telecom, media, and communications. Overlaps with Voalle's billing, customer management, and digital service monetization capabilities, especially in Latin American fiber and ISP accounts.
• Hansen Technologies: Specialist BSS vendor for telecoms, utilities, and media with billing and customer care suites. Comparable to Voalle on billing, charging, and customer support for ISPs and multi-service operators, and could target Latin American ISPs as part of geographic expansion.
• Amdocs: Global leader in telecom BSS/OSS suites serving tier-1 operators. Comparable to Voalle as a provider of billing, CRM, and operational systems for telecom, though Amdocs targets much larger operators and could move downmarket into the Brazilian ISP segment over time.
• SAP: Global ERP and vertical software leader with telecom-specific solutions covering billing, finance, and customer experience. Comparable to Voalle for ISP customers that need integrated ERP and telecom processes, particularly in larger or more internationalized ISP groups.
• Senior Sistemas: Brazilian ERP and HCM vendor with a long-standing telecom and services vertical. Competes with Voalle for the same ISP back-office and HR/payroll budgets, with overlapping modules for billing, workforce management, and operational reporting.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/grupovoalle/posts/?feedView=all
• Instagraminstagram.com/grupovoalle

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Voalle Group