FPT.AI

What FPT.AI does

FPT.AI is the artificial intelligence platform subsidiary of FPT Smart Cloud Company Limited, itself part of FPT Corporation — Vietnam's largest publicly traded technology conglomerate (Ho Chi Minh Stock Exchange ticker: FPT) with USD 2.66 billion in consolidated 2025 revenue and 54,687+ employees. Established in 2017 and headquartered in Hanoi, FPT.AI provides an end-to-end AI ecosystem comprising conversational AI (FPT AI Chat, FPT AI Engage), voice automation (FPT AI Voice Maker, FPT AI Voice Agent), document processing (FPT AI Read OCR), identity verification (FPT AI eKYC), employee training (FPT AI Mentor), analytics (FPT AI Adjust), and an enterprise-grade agentic AI platform (IvyChat/IvyHub). The platform is built on Generative AI, NLP/NLU, machine learning, computer vision, and speech technologies, delivered via API-first architecture with self-service developer access through the FPT AI Console.

The platform serves 3,000+ enterprise clients and 16 million end-users globally, with documented deployments across 40+ banks and financial institutions in Southeast Asia, Japan, and South Korea. Vertical focus is concentrated in banking, financial services, and insurance — use cases span digital onboarding (eKYC), contact center automation (voice agents, chatbots), document automation (OCR), payment collection, and customer engagement. Reported customer outcomes include a 67% average productivity increase, 30-45% contact center cost reduction, 98%+ eKYC accuracy in 35-40 seconds, and 95%+ OCR accuracy on printed text. The company maintains ISO/IEC 30107-3 (biometric presentation attack detection), ISO 27001, ISO 27018, PCI DSS, and SOC 2 certifications relevant to regulated industries.

FPT.AI generates revenue through three streams: subscription/API access to its AI platform, professional services for enterprise integration and customization (including Salesforce implementations via the ASEAN Salesforce Center), and AI infrastructure services via the NVIDIA-powered FPT AI Factory. The go-to-market combines direct enterprise sales, channel partnerships (Salesforce, NVIDIA, Microsoft, Agora, Intel, LG CNS, UOB), and a freemium self-serve tier for developers. Notable 2026 strategic moves include a joint USD 1 billion AI infrastructure investment with G42 and Viet Thai, expansion of the Microsoft alliance across Southeast Asia/Japan/South Korea, the NVIDIA HGX B300 AI Factory buildout, and the launch of an agent-native commerce platform with InFlow and Visa.

Name

FPT.AI

Legal name

FPT Smart Cloud Company Limited

Website

https://fpt.ai

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

251–500 employees

Short description

FPT.AI is the AI platform subsidiary of FPT Corporation, providing conversational AI, voice automation, OCR, eKYC, and agentic AI solutions to 3,000+ enterprise clients across banking, insurance, retail, and public-sector verticals in Vietnam, Southeast Asia, Japan, and South Korea.

Ownership category

akta.pro rank

Product category

Enterprise AI Platform

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)

akta.pro secondary industries

Model Serving, Inference & Deployment Platforms (APIs, Edge/On-Prem) (HDAEANAC), AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF), AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)

Keywords

• Conversational AI platform
• Intelligent document processing
• Electronic KYC verification
• AI voice agents
• Enterprise AI APIs

Headquarters

HQ city

Hanoi

HQ country

Vietnam

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. AI Platform SaaS / API Services: FPT.AI generates revenue by providing access to its AI platform and APIs on a subscription or usage basis. Enterprise customers access conversational AI, speech, vision, and document processing modules via the FPT AI Console and developer APIs, paying for API calls or monthly/annual platform fees.
2. Enterprise AI Implementation & Integration Services: FPT.AI earns professional services revenue through the deployment, customization, and integration of its AI solutions within enterprise environments. This includes Salesforce integration (ASEAN Salesforce Center), banking AI deployments, and custom AI model development for large organizations.
3. AI Infrastructure / AI Factory Services: Revenue from NVIDIA-powered AI infrastructure (AI Factory) providing cloud-based AI development and inference services to enterprises and developers across Southeast Asia and Japan.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

FPT.AI is an enterprise AI platform that delivers conversational AI, voice agents, OCR/intelligent document processing, electronic KYC (eKYC) identity verification, customer engagement, contact center optimization, and AI-driven analytics, sold to banks, insurers, retailers, and large organizations. The platform exposes these capabilities through APIs, the FPT AI Console, and the NVIDIA HGX B300-powered FPT AI Factory, with deployment via direct enterprise sales, channel partners (Salesforce, Agora), and a self-serve developer tier.

Product overview

FPT.AI is a comprehensive AI platform providing business optimization solutions across four main solution areas: Customer Experience Enhancement, Digital Workforce, Operational Excellence, and Increase Sales Efficiency. The platform operates as a unified ecosystem with multiple integrated products including FPT AI Agents (autonomous AI agents), FPT AI Chat (conversational AI chatbots), FPT AI Engage (customer engagement), FPT AI Enhance (contact center optimization), FPT AI Read (document OCR), FPT AI eKYC (identity verification), FPT AI Mentor (employee training), FPT AI Voice Maker (text-to-speech), FPT AI Adjust (analytics), and FPT AI Voice Agent (voice automation). Established in 2017, the platform serves 3,000+ clients with 16M+ end-users globally.

Differentiator

Problem solved

Functional benefit

Brands

• FPT AI Agents: AI agent platform for enterprise automation
• FPT AI Chat
• FPT AI Engage
• FPT AI Enhance
• FPT AI Read
• FPT AI eKYC
• FPT AI Mentor
• FPT AI Voice Maker
• FPT AI Voice Agent
• FPT AI Adjust

Products and services

• FPT AI Agents An agentic AI platform that enables autonomous multi-step actions and decision-making with limited human intervention for enterprise operations, including customer service, sales, and operational workflows. Targeted at enterprises in banking, finance, insurance, retail, and other regulated industries.
• FPT AI Chat A conversational AI chatbot platform that uses NLP/NLU to enable customer service and engagement across multiple channels including website, Facebook Messenger, and Zalo. Designed for enterprises needing multi-channel conversational automation.
• FPT AI Engage An omni-channel customer engagement solution that enables personalized interactions and automated marketing campaigns across voice, video, and chat channels for banking, finance, and retail use cases.
• FPT AI Enhance A contact center enhancement solution that increases customer reachability and reduces average agent handling time per call by deploying AI to support live agents and automate voice interactions.
• FPT AI Read An OCR and intelligent document processing solution that uses deep learning and computer vision to extract data from printed and handwritten documents including ID cards, driver's licenses, passports, invoices, and insurance forms, with up to 95%+ accuracy on printed text and 80–85% on handwritten text.
• FPT AI eKYC An electronic Know Your Customer solution integrating OCR, face matching, liveness detection, NFC chip reading, and fraud detection to authenticate customers remotely for digital onboarding in banking and finance. Certified to ISO/IEC 30107-3, achieves 98%+ accuracy and 35–40 second verification time.
• FPT AI Mentor An AI-powered employee training and knowledge management platform that personalizes learning tracks, provides quiz-based feedback, and supports multi-language content delivery for enterprise workforce development.
• FPT AI Voice Maker A text-to-speech platform that converts written text into natural-sounding synthetic voice with support for gender-specific and regional Vietnamese accents (e.g., Ban Mai northern female voice).
• FPT AI Factory Next-generation AI infrastructure powered by NVIDIA HGX B300 systems providing 43 AI Cloud services for production-grade AI model training and inference workloads for developers and enterprises across Southeast Asia and Japan.
• Agent-Native Commerce Platform An agent-native commerce platform launched by FPT AI Factory in partnership with InFlow and Visa Intelligent Commerce that enables AI agents to autonomously research, procure, and pay for services using payment credentials through Visa's global network, with dynamic routing between AI models based on cost, latency, or performance.
• IvyChat / IvyHub (Agentic AI Platform) An enterprise-grade agentic AI platform for regulated industries (banking, financial services, insurance) combining knowledge-grounded LLMs, agentic workflow orchestration, and enterprise systems integration, recognized by IDC MarketScape as a leader in Asia/Pacific.

Quantifiable outcome

• 67% average increase in productivity for enterprise customers
• +10 more outcomes

Named customers20 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability12 records

Feature11 records

Partnerships

Twelve partnerships are on record, tiered core, flagship and minor.

• UOB (United Overseas Bank)coreStrategic or Co-development Partner · 2 July 2026FPT partnered with Singapore-based UOB to explore AI and digital banking tools for Vietnamese residents and small businesses, as part of UOB's $450M headquarters development in Ho Chi Minh City's international financial zone. The collaboration aims to advance AI-powered financial services in Vietnam.
• MicrosoftflagshipStrategic or Co-development Partner · 25 June 2026FPT broadened its alliance with Microsoft to help businesses across Southeast Asia, Japan, and South Korea adopt AI more quickly. As a key Microsoft integration partner, FPT deploys intelligent AI agents that support daily employee workflows while training its workforce on advanced Microsoft platforms. The partnership supports Vietnam's ambition to lead in government-level AI applications.
• Altos (Acer subsidiary)coreTechnology or Integration · 24 June 2026Altos, a subsidiary of Acer, signed an MOU with FPT to jointly deploy and commercialize enterprise AI and high-performance computing (HPC) solutions across the Asia-Pacific market. The agreement combines Altos' AI infrastructure capabilities with FPT's regional presence and AI platform expertise.
• SATS Ltd.coreStrategic or Co-development Partner · 2 June 2026FPT and SATS signed an MOU to explore collaboration in AI and digital innovation for aviation logistics across the APAC region, with a focus on modernizing aviation services, optimizing operations, and improving passenger experiences in Singapore and Vietnam.
• InFlow and Visa Intelligent CommercecoreStrategic or Co-development Partner · 13 May 2026FPT AI Factory partnered with InFlow and Visa Intelligent Commerce to launch an agent-native commerce platform that enables AI agents to autonomously research, procure, and pay for services while dynamically routing between AI models based on cost, latency, or performance. The three-way collaboration aims to operationalize the 'B2AI economy' where AI agents execute end-to-end procurement workflows.
• IntelcoreTechnology or Integration · 29 April 2026Intel announced a strategic AI partnership with FPT, coinciding with Intel's strong Q1 FY2026 earnings report. The partnership was highlighted as a factor in Intel's stock rally, suggesting collaboration on AI hardware infrastructure and solutions.
• SalesforceflagshipImplementation/ SI/ Consulting Partner · 16 April 2026FPT launched an ASEAN Salesforce Center in Hanoi in partnership with Salesforce, designed to help financial institutions test and deploy practical AI and data applications for the banking sector. The center showcases use cases including digital onboarding, AI-driven financial recommendations, predictive tools, and customer intelligence tools, while providing hands-on training on Agentforce and Data 360. FPT maintains a global team of over 1,000 developers with more than 800 certifications and has delivered over 200 Salesforce projects.
• NVIDIAflagshipTechnology or Integration · 26 March 2026FPT AI Factory announced the buildout of next-generation AI infrastructure using NVIDIA HGX B300 systems to serve AI developers and enterprises across Southeast Asia and Japan. The deployment strengthens FPT's production-grade AI Developer Cloud, which currently provides 43 AI Cloud services to over 18,000 users. NVIDIA HGX B300 will be available on FPT AI Factory with early access registration open.
• NVIDIAflagshipTechnology or Integration · 26 March 2026FPT AI Factory expanded its next-generation AI infrastructure using NVIDIA HGX B300 systems to serve AI developers and enterprises across Southeast Asia and Japan. The deployment supports over 18,000 engineers, scientists, and business users across healthcare, IT, and financial services.
• IBM and Meta-led AI AllianceminorStrategic or Co-development Partner · 23 March 2026FPT is a member of the IBM and Meta-led AI Alliance, contributing to collaborative AI research and development efforts alongside major global technology partners.
• AgoraflagshipTechnology or Integration · 26 February 2026Agora and FPT launched a regional partnership to provide AI-powered customer engagement solutions for banks and financial services firms across Southeast Asia, combining Agora's real-time voice and video infrastructure with FPT's AI voice and messaging agents. The joint platform targets digital banking across mobile apps, web, and contact centers, with multilingual support across Singapore, Vietnam, Indonesia, and Thailand.
• LG CNScoreStrategic or Co-development Partner · 27 January 2026FPT and LG CNS announced a strategic partnership to jointly expand AI-powered education and training solutions across Vietnam and Southeast Asia. The collaboration combines LG CNS's education solutions (LENS language learning platform, A+CE communication skills training tool) with FPT's market presence and local implementation capabilities. FPT leads market development, localization, and technical support while LG CNS supplies core AI solutions, building on an existing partnership that began in 2019.

Scale indicators17 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Verint: Verint provides contact center AI, workforce engagement, and customer experience automation. Direct overlap with FPT AI Enhance/Voice Agent for contact center use cases in banking and financial services.
• Freshworks: Freshworks offers customer engagement, IT service, and CRM software with AI features across SMB and enterprise. Adjacent competitor in customer experience and digital workforce use cases, though broader portfolio.
• Salesforce (Einstein / Agentforce): Salesforce's Einstein and Agentforce AI platforms compete across CRM, customer service, and AI agents. Also a partner via the ASEAN Salesforce Center, creating both partnership and competitive tension with FPT.AI.
• Microsoft Azure AI / Copilot Studio: Microsoft's Azure AI, Azure OpenAI Service, and Copilot Studio compete across enterprise AI platforms and AI agents. Flagship partner of FPT.AI but also a competitive threat for enterprise AI workloads.

Direct peers

• Yellow.ai: Yellow.ai is an enterprise conversational AI and agentic AI platform serving banking, insurance, and retail across APAC and globally. Direct overlap with FPT.AI on chatbot, voice agents, and enterprise CX automation for regulated industries.
• Aisera: Aisera is an enterprise generative AI and agentic AI platform serving IT, HR, customer service, and operations. Competes head-to-head with FPT AI Agents/IvyChat in the agentic AI for enterprise category.
• DataRobot: DataRobot delivers enterprise AI platforms covering MLOps, generative AI, and AI agent deployment. Overlap with FPT.AI's end-to-end AI platform positioning and AI Factory infrastructure offering.
• Kore.ai: Kore.ai provides enterprise conversational AI and AI agent platforms for banking, healthcare, and retail. Comparable product scope (chatbots, voice, agentic workflows) and similar enterprise GTM motion.

Emerging players

• H2O.ai: H2O.ai provides enterprise AI and generative AI platforms with strong presence in regulated industries (banking, insurance). Comparable AI platform scope though more focused on model development tooling than vertical applications.

Regional players

• VNPT AI: VNPT AI is the AI arm of Vietnam Posts and Telecommunications Group, offering conversational AI, OCR, and smart city solutions within Vietnam. Domestic peer competing for Vietnamese government and enterprise AI workloads.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/fpt_ai
• YouTubeyoutube.com/@FPTAI
• Facebookfacebook.com/fptai.platform
• LinkedInlinkedin.com/company/fptai
• Instagraminstagram.com/fpt.ai/?igsh=bW1uajZpcjIxam9h

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FPT.AI