ONCALL

What ONCALL does

ONCALL Group Australia is a privately held, NDIS-registered disability, youth, and family services provider headquartered in Surrey Hills, Victoria, delivering person-centred support across Queensland, New South Wales, Victoria, and South Australia following the 2022 integration of SACARE. The company operates a 2,000+ person support workforce providing Supported Independent Living (SIL), Specialist Disability Accommodation (SDA) in partnership with property developers, in-home and community participation services, allied health and clinical complex care, support coordination, positive behaviour support, child/youth/family services, in-home respite, and casual staffing for other disability organisations. Service quality is governed by the proprietary Peace of Mind clinical framework, ISO 9001 certification, and compliance with NDIS Quality and Safeguarding and Aged Care Quality Standards, while workforce pipeline is sustained through wholly owned Registered Training Organisations ONCALL Training College (OTC) and DIVTEC.

The business model is primarily subscription-recurring: revenue is generated through NDIS-funded services billed at NDIS Price Guide / Temporary Transformation Payment rates for daily SIL and annual SDA (e.g., Robust category at $27,912/year), government-funded aged care packages (CHSP in NSW), and usage-based billing for B2B casual staffing services. The go-to-market is predominantly direct-to-consumer via NDIS service pathways, support coordinator referrals, and community partnerships, complemented by direct organisational sales for casual staffing. Distribution is delivered through a national support worker workforce supplemented by SDA property partnerships (Casa Capace, Apollo SDA) and a 2024 medication-safety partnership with Choice Aged Care deploying the MediBuddy clinical tool.

Ownership is concentrated under Pemba Growth Fund, which acquired a majority stake in April 2020. The company operates under a combined ONCALL/SACARE brand identity and is led by CEO Chloe Kempe (appointed July 2025), a founding SACARE family member and 25-year sector veteran. There is no proprietary technology platform; digital tools are used operationally for scheduling and care coordination, and no AI/ML capability is disclosed. The competitive moat rests on regulatory licensure (NDIS registration, ISO 9001), in-house training infrastructure, and 30+ years of brand equity in the Australian disability sector.

Name

ONCALL

Legal name

ONCALL Group Australia

Website

https://oncall.com.au

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

ONCALL Group Australia is an NDIS-registered disability, youth, and family services provider operating across four Australian states, delivering Supported Independent Living, Specialist Disability Accommodation, in-home support, allied health, and casual staffing services through a 2,000+ person workforce.

Ownership category

akta.pro rank

Product category

Disability and Aged Care Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Overnight In-Home Care (Night-Only Supervision) (HSABAHAC), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Overnight & Short-Shift Companion Sitter Services (HSABAAAJ)

Keywords

• Disability support services
• Supported independent living
• Specialist disability accommodation
• NDIS service provider
• Aged care in-home support

Headquarters

HQ city

Surrey Hills

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. NDIS Funded Services: ONCALL generates revenue primarily through NDIS (National Disability Insurance Scheme) funded services including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), in-home support, community participation, and support coordination. Services are billed according to NDIS Price Guide and Temporary Transformation Payment (TTP) rates.
2. Aged Care Services: Revenue from government-funded aged care packages including CHSP (Commonwealth Home Support Programme) in NSW, providing domestic assistance and in-home care services to elderly Australians.
3. Casual Staffing Services: Temporary staffing and casual relief staffing services provided to disability organisations across Victoria, helping cover staff shortages, sick leave, and special projects.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

ONCALL provides disability and aged care support services across Victoria, Queensland, New South Wales and South Australia. Its core offerings include Supported Independent Living (SIL), Specialist Disability Accommodation (SDA) and a wide range of in-home and community disability supports (personal care, community participation, support coordination, allied health, positive behaviour support). The company also delivers government-funded and private aged care, casual staffing to other disability organisations, and vocational training through ONCALL Training College, all governed by its proprietary Peace of Mind Framework.

Product overview

ONCALL is a disability, youth, and family services provider offering a comprehensive portfolio of support services across Queensland, New South Wales, Victoria, and South Australia (through SACARE partnership). The core offering centers on Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA), supported by in-home services, community participation programs, and Allied Health. Additional services include Support Coordination, Positive Behaviour Support, Child/Youth/Family services, In-Home Respite, and Casual Staffing solutions. The organization operates ONCALL Training College (RTO) for workforce development and utilizes a Peace of Mind Framework as its clinical governance model. Services are delivered through ISO 9001-certified processes as an NDIS Registered Provider.

Differentiator

Problem solved

Functional benefit

Brands

• ONCALL Training College: Registered Training Organisation (RTO) offering disability sector qualifications including Certificate III in Individual Support, Certificate IV in Disability, and Diploma of Community Services.
• DIVTEC Training College
• Peace of Mind Framework

Products and services

• Supported Independent Living (SIL) 24/7 supported accommodation for NDIS participants needing daily assistance to maintain routines, build independence and live in shared homes or individual residences. Includes personal care, household tasks, community access and skill development. Funded through NDIS plans per the NDIS Price Guide.
• Specialist Disability Accommodation (SDA) Custom-built accessible housing for NDIS participants with higher physical or accessibility needs, delivered through property partnerships with Casa Capace and Apollo SDA. Includes ceiling hoist infrastructure and assistive-technology-ready designs. Robust-category SDA listed at $27,912 per year on property vacancies.
• In-Home Services Personalised in-home disability support covering personal care, household support, medication assistance, meal planning and preparation, shopping and errands. Delivered flexibly from short visits to ongoing daily assistance for NDIS participants.
• Community Participation Support Support for NDIS participants to engage in social and recreational activities, build relationships, explore interests and develop life skills in community settings.
• Support Coordination Assistance helping NDIS participants navigate their NDIS plan, set goals, build strengths and connect with services that support long-term independence and wellbeing.
• Allied Health Services Professional health services delivered by qualified Allied Health professionals, including clinical nursing, physiotherapy, occupational therapy and speech pathology using evidence-based techniques and technology.
• Child, Youth & Family Services Tailored care for children, young people and families when home is not the right option, focused on creating safe, stable and supportive environments. Operates under DHHS Child Protection frameworks.
• In-Home Respite Services Caregiver relief support delivered in the participant's own home, providing flexible and adaptable support including complex care management for conditions such as Autism, ADHD, MND, Cerebral Palsy and Brain Injury.
• Casual Staff Services / Temporary Staffing Reliable temporary staffing for disability support organisations, providing skilled casual relief staff 24/7 for NDIS participants including those with complex care requirements. All staff undergo NDIS Worker Screening Check.
• Aged Care Services Aged care services for older Australians delivered through private funding and the Commonwealth Home Support Programme in NSW, providing domestic assistance, personal care and in-home support to help elderly clients remain living at home.
• Clinical Complex Care High-level medical and behavioural support for individuals with multiple health needs or chronic conditions, including enteral feeding, tracheostomy care, ventilator support, diabetes management, complex wound care and bowel management.
• ONCALL Training College (OTC) Registered Training Organisation (RTO) delivering nationally recognised vocational education and training in the disability sector, including Certificate III in Individual Support, Certificate IV in Disability and Diploma of Community Services, plus the JobReady Plus pre-employment program.

Quantifiable outcome

• Regular swimming sessions and community outings enabled for clients previously unable to access public spaces due to behaviours of concern
• +1 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Six partnerships are on record, tiered core, flagship and minor.

• Choice Aged CarecoreStrategic or Co-development Partner · 9 May 2024Strategic partnership announced May 2024 focused on medication safety and quality use of medicines for clients. Choice Aged Care provides clinical pharmacy support including free in-home medication reviews, on-call pharmacist support, and staff training. The partnership addresses Royal Commission recommendations and aims to reduce medication-related hospital admissions (250,000+ annually in Australia) and inappropriate chemical restraint in disability services.
• SACAREflagshipStrategic or Co-development Partner · 13 July 2022ONCALL Group Australia and SACARE announced their strategic partnership in July 2022, integrating services to create a national disability support provider. The partnership combined ONCALL's labour hire and staffing expertise with SACARE's accommodation and clinical services. The companies operate under a unified brand identity with a combined logo representing their shared vision of 'Peace of Mind' for clients. The partnership enables expanded geographic reach across QLD, NSW, VIC, and SA.
• Casa CapacecoreStrategic or Co-development PartnerONCALL partners with Casa Capace to deliver brand-new SDA (Specialist Disability Accommodation) properties in Victoria, including projects at Flora Hill Bendigo and Price Place Warrnambool. Casa Capace handles property design, development, and ongoing management while ONCALL provides SIL (Supported Independent Living) support services. The collaboration delivers flexible, custom-built homes tailored to residents' individual support needs.
• Apollo SDAcoreStrategic or Co-development PartnerONCALL partners with Apollo SDA to provide SIL services in new SDA properties at Deception Bay, QLD. The partnership delivers innovative, community-led housing with accessibility features and sustainability considerations, including properties with OOA (Onsite Overnight Assistance) arrangements.
• DFFH (Department of Families, Fairness and Housing)coreOthersDFFH is listed as the SDA Provider for certain properties (e.g., Rhoden: Eumemmerring), indicating a commissioning or funding relationship for Supported Disability Accommodation delivery in Victoria.
• Empowered LivabilityminorOthersEmpowered Livability is listed as the SDA Provider for the Landrace: Clyde North property, indicating a commissioning relationship for SDA service delivery.

Scale indicators4 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Yooralla: Victorian disability service provider delivering NDIS supports, accommodation, respite, and allied health. Direct geographic and service overlap with ONCALL's core Melbourne/Victoria operations.
• Life Without Barriers: Australia's largest disability and out-of-home care provider delivering NDIS-funded supports, accommodation, and clinical services nationally. Directly comparable to ONCALL across SIL, SDA, in-home care, and complex care, but at significantly larger scale.
• Sunnyfield: NSW-based disability provider offering accommodation, day programs, and community participation. Competes with ONCALL in the disability accommodation and community engagement segments.
• Aruma: Major Australian disability services provider formed from the merger of House with No Steps and Scope Australia. Competes with ONCALL across NDIS accommodation, supported independent living, and community participation across multiple states.
• Cerebral Palsy Alliance: NSW-based disability provider offering accommodation, therapy, and equipment services to people with cerebral palsy and other disabilities. Comparable to ONCALL's clinical complex care and allied health offerings in overlapping disability categories.
• Achieve Australia: Sydney-based disability provider delivering supported independent living, day programs, and respite. Comparable service mix and customer base to ONCALL, focused in NSW overlapping with ONCALL's eastern-state footprint.
• FSG Australia: Workforce solutions and staffing provider to the Australian disability and aged care sectors. Directly comparable to ONCALL's Casual Staff Services / Rapid Workforce Solutions business unit.
• Minda Incorporated: South Australian disability provider offering accommodation, supported employment, and lifestyle services. SACARE's integration into ONCALL makes Minda a directly comparable peer in the SA market.

Broad incumbents

• KinCare: Large Australian in-home aged care and disability provider operating nationally. Overlaps with ONCALL's in-home services and aged care offerings but serves a broader elderly client base.
• Australian Unity: Diversified Australian mutual offering disability, aged care, and home care services. Competes with ONCALL in NDIS and aged care but operates as part of a much broader financial services and healthcare portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ONCALLGroupAustralia
• LinkedInlinkedin.com/company/oncallgroupaustralia
• Instagraminstagram.com/oncall_group_australia

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ONCALL