Altura Health

What Altura Health does

Altura Health Pty. Ltd. is an Australian healthcare software company headquartered in Potts Point, NSW, founded in 1992 (originally as ACSS) and rebranded in 2022. It provides cloud-based patient administration, digital pre-admissions, medical billing services, and secure clinical SMS messaging to private hospitals, day surgeries, specialist practices, and consulting rooms across Australia, with an installed base of more than 700 facilities nationally. Its four-product suite comprises FYDO (browser-based patient administration system handling Medicare, DVA, ECLIPSE claiming, scheduling, theatre management, and records), Preadmit (digital pre-admission portal embedded in facility websites with native FYDO integration), MYNT (managed billing services for physicians and hospitals including ECLIPSE submission and daily rejection monitoring), and Altura SMS (credit-based two-way clinical messaging integrated with FYDO appointment workflows). The platform is hosted on AWS Sydney Region with two-factor authentication, audit trails, and My Health Record conformant integration.

The company monetises through three distinct revenue mechanics: per-doctor monthly subscription for FYDO ($55/month non-ECLIPSE tier or $255/month ECLIPSE tier, plus a $215 setup fee), a 4%-of-paid-claims performance fee for MYNT provider and hospital billing services, and usage-based credit packs for Altura SMS (100 to 5,000 credits at $0.16–$0.20 per SMS). Its go-to-market is a direct enterprise sales motion with personalised demos and tailored onboarding, supplemented by content marketing via the company blog and organic LinkedIn presence. With 11–50 employees, no disclosed external funding, and operations confined to Australia, Altura Health operates as a privately held, bootstrapped vertical SaaS business that competes primarily on Australian-specific regulatory compliance depth, integrated product architecture, and tenure-based trust within the private hospital segment.

Name

Altura Health

Legal name

Altura Health Pty. Ltd.

Website

https://alturahealth.com.au

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

Altura Health is an Australian cloud-based healthcare software company providing patient administration (FYDO), digital pre-admission (Preadmit), billing services (MYNT), and clinical SMS messaging to 700+ private hospitals, day surgeries, and specialist practices across Australia.

Ownership category

akta.pro rank

Product category

Healthcare Practice Management Software

NAICS

Health Care and Social Assistance (62)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Healthcare Provider ERP (Hospital Operations, Supply Chain, Finance) (HDAEAEAH)

Keywords

• Healthcare software
• Patient administration system
• Medical billing services
• Clinical messaging
• Practice management

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. FYDO Software Subscription: Per-doctor monthly subscription model for Patient Administration System. Two billing tiers: ECLIPSE plan ($255/dr/month) for practices handling health fund claims, and Non-ECLIPSE plan ($55/dr/month) for simpler billing needs. Includes unlimited admin users. One-off setup fee of $215 + GST.
2. MYNT Provider Billing Services: Performance-based billing service charging 4% + GST only on paid claims. Manages Medicare, DVA, ECLIPSE, private health fund, and Workers Compensation claims. No payment if claims not collected.
3. MYNT Hospital Billing Services: Full-service hospital billing management including invoice raising, ECLIPSE submission, daily rejection monitoring, debtor follow-up, and weekly/monthly reporting. Works directly from FYDO data. Month-to-month agreement.
4. Altura SMS Credits: Credit-based SMS pricing with tiered packs from 100 to 5,000 credits. No subscription required. Larger packs include bonus credits at discounted per-SMS rates (from $0.20 down to $0.16 per SMS).

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Altura Health provides a fully integrated cloud-based healthcare administration platform for Australian private hospitals, day surgeries, and specialist clinics. Its core offerings include FYDO (Patient Administration System with Medicare/DVA/ECLIPSE claiming), Preadmit (digital pre-admission portal), MYNT (managed medical billing services at 4% of paid claims for physicians and full-service hospital billing), and Altura SMS (secure clinical messaging). The suite covers the full patient journey from pre-admission through billing and patient communication.

Product overview

Altura Health offers four integrated cloud-based products forming a unified healthcare administration platform: FYDO (Patient Administration System — core PAS for hospitals, clinics, and specialists with Medicare/DVA/ECLIPSE claiming, scheduling, and records); Preadmit (Digital Pre-Admission Portal — patients complete forms online before arrival, embedded in facility websites, syncs with FYDO); MYNT (Billing Services — two models: provider/physician billing at 4% on paid claims for doctors, and full hospital billing services for ECLIPSE health fund claims, invoice raising, and debtor management working from FYDO data); and Altura SMS (Secure Clinical Messaging — two-way SMS, automated reminders, bulk campaigns, natively integrated with FYDO appointment data). All four products share a single platform, one support team, and one subscription, unified around the patient journey from pre-admission through billing and clinical communication.

Differentiator

Problem solved

Functional benefit

Products and services

• FYDO Cloud-based Patient Administration System (PAS) for private hospitals, day surgeries, specialist clinics, and DVA community nursing. Covers appointment scheduling, patient records, Medicare/DVA/ECLIPSE claiming, theatre scheduling, and document management, accessible from any device, anywhere.
• Preadmit Digital pre-admission portal allowing patients to complete admission forms online from any device prior to arrival. Embeds into facility websites, includes customisable questionnaires, digital consent management with audit trails, and integrates natively with FYDO.
• MYNT Billing Services

Quantifiable outcome

• 700+ facilities nationwide trust Altura Health
• +3 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature6 records

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• MedicalDirector: MedicalDirector is one of Australia's largest practice management and electronic medical record vendors, serving GPs, specialists, and allied health practices with billing, claiming, and clinical software. It competes directly with Altura Health's FYDO in the specialist practice and day surgery segments, and overlaps on Medicare/DVA/ECLIPSE claiming capabilities.
• Best Practice Software: Best Practice Software (BPS) is a major Australian practice management software provider focused on GP and specialist clinics with deep Medicare claiming integration. It is comparable to Altura Health's FYDO offering for specialist practitioners and competes for the same Australian private practice market segment.
• Zedmed: Zedmed provides practice management, clinical, and billing software to Australian medical practices including specialists, GPs, and day surgeries. It directly competes with Altura Health in Australian specialty practice management with ECLIPSE and Medicare claiming functionality.
• Clinic to Cloud: Clinic to Cloud offers cloud-based specialist practice management software for Australian specialists and day procedure centres with billing and patient engagement features. It directly competes with Altura Health for the same specialty practice and day surgery customers in Australia.
• Core Practice Systems: Core Practice is an Australian practice management and billing software provider for specialist and procedural practices with ECLIPSE and Medicare integrations. It addresses the same specialist billing and administration use cases as Altura Health's FYDO and MYNT offerings.

Emerging players

• MediRecords: MediRecords is an Australian cloud-based clinical and practice management platform targeting specialists and allied health with My Health Record integration. It is an emerging competitor to Altura Health's FYDO in the cloud-native segment of the Australian healthcare IT market.
• MMEx: MMEx provides Australian electronic medical record and patient management software with chronic disease and mental health specialisation. Overlap with Altura Health in patient administration, billing, and electronic claiming for Australian healthcare providers gives it status as a partial competitor.
• Healthengine: Healthengine is an Australian healthcare marketplace and patient engagement platform with appointment booking, reminders, and practice software integrations. Altura SMS competes with Healthengine's patient communication features, while both compete for Australian practice digital front door mind share.
• HotDoc: HotDoc is an Australian patient engagement platform focused on appointment booking, reminders, and recalls for medical practices. It overlaps with Altura Health's Altura SMS product for automated patient reminders and competes for digital front door integrations into Australian healthcare facilities.

Broad incumbents

• Global Health (Telstra Health): Global Health, now part of Telstra Health, is a broader Australian healthcare software vendor offering patient administration, clinical, and revenue cycle solutions to public and private hospitals. As a broader incumbent it overlaps with Altura Health's PAS and billing capabilities for hospital customers but operates at significantly larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/altura-health

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Altura Health