What wolkvox does

Wolkvox (legal entity Wolkvox Microsyslabs, S.L., domiciled in Spain, operating from Medellín, Colombia) is a cloud-native CCaaS provider founded in 2013 that delivers an omnichannel, multimodal customer engagement platform combining contact center, conversational AI, WhatsApp, and native CRM in a single unified stack built on Google Cloud Platform. The platform is composed of eight core products (Cloud Contact Center, Conversational Agents, WhatsApp Conversations, Digital Omnichannel, WVX CRM Suite, Interaction Modeler, Smart Copilots, and VOC + QA) supported by five role-based applications (WVX Agent, WVX Manager, WVX CRM, WVX Modeler, WVX Analytics) and ecosystem infrastructure (WVX Academy, Partner Portal, Developers Portal). AI capabilities are applied across GenAI/RAG-based conversational agents, voicebots, multimodal assistants (text, audio, image), autonomous agents, predictive speech analytics, and real-time agent copilots, with a no-code Interaction Modeler enabling visual flow design without engineering resources.

The company monetizes through a usage-based, modular SaaS model with pay-as-you-go billing, no minimum commitments, and no lock-in clauses, layered with professional services via certified distributor partners and BPO-led managed service offerings. Distribution combines direct enterprise sales, a certified distributor/reseller network, BPO partnerships (Atento, Konecta, Emergia), and a self-service Partner Portal, reaching over 18 countries in LATAM and Europe via offices in Medellín, Bogotá, Weston (USA), Mexico City, and Madrid. The customer base is enterprise-skewed and vertical-diversified, including Claro (telecom), Coomeva, TUYA, Supergiros (financial services), Sumimedical, Christus Sinergia, Operaciones Generales Suramericana (healthcare), Inducascos, Hogar y Moda, Grupo UMA (retail), Renault (automotive), and major BPOs, serving "millions of users." Compliance certifications (ISO 27001, PCI-DSS v4.0, GDPR, HIPAA, Meta WhatsApp for Business Technical, SAGRILAFT-PTEE) position the company for regulated enterprise procurement across banking, healthcare, and payments.

Name

wolkvox

Legal name

Wolkvox Microsyslabs, S.L.

Website

https://wolkvox.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

101–250 employees

Short description

Wolkvox is a cloud-native CCaaS provider offering an omnichannel, multimodal customer engagement platform combining contact center, GenAI-powered conversational agents, WhatsApp, and native CRM. It serves enterprise customers across banking, healthcare, telecom, retail, and BPO in 18+ countries spanning LATAM, North America, and Europe.

Ownership category

akta.pro rank

Product category

Cloud Contact Center Software (CCaaS)

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)

Keywords

• Cloud contact center
• Conversational AI platform
• Omnichannel customer experience
• CCaaS software
• WhatsApp business solutions

Headquarters

HQ city

Medellín

HQ country

Colombia

HQ region

Latin America

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations

Revenue model

1. Platform Subscriptions (Usage-based): Cloud Contact Center as a Service (CCaaS) model with pay-as-you-go pricing. Customers pay only for what they use with no lock-in clauses, no minimum volume requirements, and ability to activate/deactivate features on demand. Modularity allows customers to contract only needed functionality.
2. Subscription Components: Core platform access with subscription elements, allowing customers to scale up or down based on operational needs without renegotiations.
3. Professional Services: Implementation, training, and certification services through certified distributors and partners for organizations requiring close technical support and expert guidance.
4. BPO Services: Partnership with leading BPOs in the region who operate on wolkvox platform, offering comprehensive turnkey solutions including staff management and physical infrastructure.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels10 records

Core offering

Wolkvox is a cloud-based omnichannel customer experience platform (CCaaS and SaaS) that unifies voice, chat, WhatsApp, social media, and email with GenAI-powered conversational agents, a native CRM suite, and a no-code Interaction Modeler. It enables enterprises to automate customer service, sales, collections, and marketing interactions across 18+ countries in Latin America and Europe, with a flexible pay-as-you-go pricing model.

Product overview

Wolkvox is a cloud-based omnichannel customer experience platform operating as a unified SaaS ecosystem (CCaaS and SaaS model) that combines eight core products: Cloud Contact Center, Conversational Agents, WhatsApp Conversations, Digital Omnichannel, WVX CRM suite, Interaction Modeler, Smart Copilots, and VOC + QA. The platform is designed for Power Conversations—AI-powered customer interactions across voice, chat, WhatsApp, and social media. Supporting applications include WVX Agent (agent workspace), WVX Manager (campaign orchestration), WVX Modeler (visual flow design), WVX Analytics (reporting and BI), WVX Academy (training), Partner Portal, and Developers Portal. Solutions span customer service, collections, sales, marketing, and autonomous AI agents, with operations in over 18 countries in Latin America and Europe.

Differentiator

Problem solved

Functional benefit

Brands

• WVX Agent: Intelligent workspace for agents with unified channels, customer context, and real-time collaborative tools
• WVX Manager
• WVX CRM
• WVX Modeler
• WVX Analytics
• WVX Academy
• WVX Bootcamp
• WVX Techview Live

Products and services

• Cloud Contact Center Advanced cloud-based contact center technology for inbound and outbound voice calls, connected with human or AI agents, using IVR, intelligent routing, and predictive/progressive dialing. Built for enterprise customer service, sales, and collections operations.
• Conversational Agents Omnichannel and multimodal chatbots and voicebots powered by Generative AI and RAGs that maintain natural conversations 24/7, scale automatically, and integrate into customer service, sales, collections, and marketing operations.
• WhatsApp Conversations Comprehensive management of customer service, sales, marketing, and collections on WhatsApp Business, connected with other channels for consistent conversational experiences. Backed by Meta WhatsApp for Business Technical certification.
• Digital Omnichannel Unified management of email, web chat, Messenger, and Instagram in a single smart inbox with omnichannel routing and contextual automation.
• WVX CRM Suite Native CRM platform that enriches every conversation with contextual history, omnichannel visibility, and real-time updates, featuring an intelligent engine with RAG technology for predictive customer insights and case management.
• Interaction Modeler Visual design studio for creating complex conversational experiences, intelligent automations, and personalized journeys using drag-and-drop functionality without coding, enabling business users to design AI and human agent flows.
• Smart Copilots Generative AI assistants that suggest responses to human agents, summarize interactions in real time, and support agents to maximize the impact of every customer conversation.
• VOC + QA Intelligent engine that transcribes, analyzes, and evaluates every customer interaction using AI to extract experience and compliance insights, continuously refining conversations through speech analytics.
• WVX Academy Training and certification center offering digital, virtual, and in-person learning modalities with role-based courses for agents, designers, supervisors, and quality teams, plus WVX Bootcamp hands-on events.

Named customers15 records

Segments9 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability11 records

Feature11 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Certified Distributor PartnerscoreChannel Partner/ Reseller/ DistributorNetwork of certified distributors providing close technical support, implementation services, and expert platform guidance for organizations seeking hands-on support from design through operation evolution.
• BPO PartnerscoreImplementation/ SI/ Consulting PartnerPartnership with leading BPOs in the region operating on wolkvox platform offering comprehensive turnkey solutions including staff management, physical infrastructure, and outsourced operations.
• Google Cloud PlatformcoreTechnology or IntegrationCloud infrastructure provider powering the Wolkvox platform. Responsible for data center infrastructure, regions, zones, VPC Network, Cloud SQL, and core cloud services.
• Meta (WhatsApp)coreTechnology or IntegrationWhatsApp for Business Technical certified partner, validating technical capability to develop and implement robust, reliable conversational solutions on WhatsApp Business platform.
• SGS (ISO Certification)minorOthersThird-party certification body for ISO 27001 information security standard verification.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Genesys: Global cloud CCaaS leader (Genesys Cloud) offering omnichannel routing, AI, workforce engagement and CRM-style integrations. Directly competes with wolkvox for mid-market and enterprise contact-center opportunities, including in LATAM where Genesys is expanding.
• NICE (CXone): NICE CXone is a flagship cloud CCaaS platform with omnichannel routing, AI-driven analytics and deep CRM/ITSM integrations, competing head-to-head with wolkvox in enterprise CCaaS deals across regulated industries.
• Five9: Pure-play cloud CCaaS vendor (Five9 Intelligent CX Platform) with omnichannel, AI, predictive dialer and workflow automation, closely mirroring wolkvox's CCaaS-plus-AI proposition for enterprise CX teams.
• Talkdesk: Cloud-native CCaaS platform offering AI-powered contact center, omnichannel and CRM integrations; competes with wolkvox especially in mid-market and digital-native customer service deployments.
• 8x8: Unified communications and cloud contact center vendor (8x8 Contact Center) with voice, chat, WhatsApp-style digital channels and analytics, comparable to wolkvox's omnichannel stack for SMB and mid-market CX use cases.
• LivePerson: Conversational AI platform for messaging and voice with enterprise CX focus, comparable to wolkvox's conversational agents/voicebots and WhatsApp-centric stack in digital customer engagement.
• Twilio (Flex / Customer Engagement): Twilio Flex is a programmable cloud contact center built on Twilio's CPaaS APIs; closely comparable to wolkvox's developer-portal/API-first approach to building omnichannel AI-driven CX solutions.
• Aircall: Cloud-based phone system and lightweight contact center for SMB and mid-market with integrations to CRMs and helpdesk tools; competes with wolkvox's cloud contact center offering in the SMB/lower-mid-market segment.

Broad incumbents

• Cisco (Webex Contact Center): Cisco's Webex Contact Center is an enterprise incumbent offering omnichannel routing, AI and deep UCC integration; competes with wolkvox in large-enterprise and global CCaaS deals, but is part of a much broader collaboration portfolio.
• Avaya: Legacy contact center incumbent (Avaya Experience Platform / CCaaS) with omnichannel and AI features; overlaps with wolkvox in enterprise voice-and-digital customer engagement, especially within large existing Avaya accounts.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@wolkvox
• Facebookfacebook.com/wolkvox
• LinkedInco.linkedin.com/company/wolkvox-microsyslabs
• Instagraminstagram.com/wolkvox
• TikToktiktok.com/@wolkvox
• Xx.com/wolkvox

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about wolkvox