Zedcom AB

What Zedcom AB does

Zedcom AB is a Sweden-based managed IT services provider (MSP) founded in 2005 in Östersund, serving small and medium-sized enterprises (SMEs) and local organizations primarily in the Jämtland and Stockholm regions. The company delivers four integrated core service modules: IT-drift (managed server operations, infrastructure monitoring, and backup using its own Swedish data centers), Internet (fiber connectivity with integrated firewall and WiFi), Dator & Skrivare (end-user devices and printers as a service with leasing and support), and Telefoni (cloud telephony and Microsoft Teams integration with call queues, statistics, and recording). Its servers are powered by renewable energy sourced from Jämtland, providing data residency and sustainability differentiation for Swedish customers.

The company's business model is recurring-revenue managed services plus hardware sales, with pricing handled on a quote basis and no publicly disclosed rate cards. Zedcom operates a sales-led, direct go-to-market — phone-based contact, support ticket systems, TeamViewer-based remote support, and on-site service — emphasizing personal relationships and dedicated local technicians. In 2024, Zedcom was acquired by and integrated into InfraCom Managed Services AB, becoming a subsidiary while retaining its local team, brand presence, and customer continuity during the transition. Its service portfolio is now delivered through InfraCom's broader technical platform with ISO-certified security, though Zedcom's customer-facing web presence has been redirected to InfraCom's product pages.

Headquartered in Östersund with a secondary office in Stockholm and a headcount in the 51-100 range, Zedcom functions as a regional Swedish MSP tuck-in within InfraCom's national footprint. There is no evidence of disclosed revenue, named enterprise customers, AI/ML capabilities, patents, certifications, or third-party benchmarks in the available data.

Name

Zedcom AB

Legal name

Zedcom AB

Website

https://zedcom.se

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

51–100 employees

Short description

Zedcom AB is a Swedish managed IT services provider founded in 2005 in Östersund, serving SMEs in the Jämtland and Stockholm regions with server hosting, fiber internet, device-as-a-service, and cloud telephony, now operating as a subsidiary of InfraCom Managed Services.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Wired Telecommunications Carriers (517111)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

akta.pro secondary industries

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

Keywords

• Managed IT services
• Server hosting operations
• Fiber internet services
• Cloud telephony solutions
• End-user computing services

Headquarters

HQ city

Frösön

HQ country

Sweden

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Managed IT Services: Recurring managed services revenue model providing IT operations, server hosting, monitoring, backup, internet connectivity, telephony, and device management. Services are delivered as subscription-based offerings bundled under InfraCom Managed Services.
2. IT Hardware and Equipment: Computer packages as a service including leasing, hardware procurement, installation, and ongoing support for devices and printers.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Zedcom AB delivers managed IT services to local businesses in the Östersund and Stockholm regions, bundling four core offerings: IT-drift (server operations, monitoring, and backup in own Swedish data centers powered by renewable energy), Internet via fiber with firewall and WiFi, Dator & Skrivare (PC-as-a-service covering leasing, hardware, installation, and support), and Telefoni (cloud-based telephony with Microsoft Teams integration, queues, statistics, and call recording). Services are delivered as recurring subscriptions with on-site and remote (TeamViewer) technician support, and are now sold and operated under the InfraCom Managed Services platform.

Product overview

Zedcom AB operates as a managed IT services provider offering an integrated suite of four core service modules: IT-drift (server operations and infrastructure management), Internet (fiber connectivity with firewall and WiFi services), Dator & Skrivare (end-user computing as a service), and Telefoni (cloud and Teams-based telephony). The company was founded in 2005 in Östersund and operates its own Swedish data centers powered by renewable energy. As of the integration into InfraCom Managed Services, these services are now delivered through InfraCom's broader technical platform while maintaining the same local support team.

Differentiator

Problem solved

Functional benefit

Products and services

• IT-drift (Managed Server Operations) Managed server operations service providing secure server hosting, infrastructure monitoring, and backup solutions using Zedcom's own data centers in Sweden. Targeted at Swedish SMEs and local organizations in Östersund and Stockholm that require outsourced server operations without maintaining in-house IT staff.
• Internet (Fiber) Fiber-based internet connectivity service with integrated firewall and WiFi, designed with redundancy and high uptime availability for Swedish businesses and local organizations requiring reliable network connectivity.
• Dator & Skrivare (PC som tjänst) End-user computing package offered as a service, including hardware leasing, hardware procurement, installation, and ongoing support for devices and printers. Targeted at Swedish SMEs seeking predictable lifecycle management of PCs and printers without upfront capital outlay.
• Telefoni Cloud-based telephony service offering a cloud phone exchange (molnväxel), mobile telephony, and Microsoft Teams telephony integration. Includes call queues, statistics, and call recording capabilities for Swedish business customers needing unified communications.

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• InfraCom Managed Services ABcoreStrategic or Co-development Partner · 1 January 2024Zedcom has been integrated into InfraCom Managed Services AB (Org. nr 556265-0274), becoming part of Sweden's most comprehensive digital full-service provider. This integration extends Zedcom's service offerings with ISO-certified security, broader technical platform capabilities, and additional service lines while maintaining the existing local team and customer relationships. The integration provides Zedcom customers access to InfraCom's expanded portfolio including enhanced IT operations, internet, telephony, and device management services.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Cygate: Telia-owned Swedish network and managed services specialist providing connectivity, security, and IT operations to public sector and enterprises. Comparable bundled managed offering with stronger carrier backing.
• Nordlo: Nordic managed IT and cloud services provider serving SMEs and mid-market with bundled IT operations, connectivity, and workplace services — closely aligned with Zedcom's offering and customer profile.
• Dustin: Swedish-headquartered provider of IT hardware, lifecycle services, and managed offerings to businesses. Competes directly with Zedcom's PC-as-a-service and broader managed IT portfolio in the Swedish SME segment.
• AddPro: Swedish managed IT services and cloud provider delivering IT operations, connectivity, and end-user support to SMEs. Direct overlap with Zedcom's four-pillar product suite and geographic focus.
• ATEA: Leading Nordic IT infrastructure and managed services provider offering server operations, connectivity, and workplace services to SMEs and enterprises. Directly comparable product mix and subscription model to Zedcom's bundle.

Emerging players

• B3 Consulting Group: Swedish IT and management consultancy offering digital, infrastructure, and managed services primarily to mid-market. Smaller and more focused than Zedcom's new InfraCom parent, but competes for overlapping SME IT budgets.

Broad incumbents

• CGI Group: Global IT and business consulting services firm with a substantial Swedish/Nordic presence delivering managed IT, systems integration, and infrastructure services. Significantly larger than Zedcom with overlapping managed-services capabilities.
• Knowit: Swedish-headquartered IT and digital consultancy with managed services and workplace offerings across the Nordics. Operates at a larger scale and broader portfolio than Zedcom but competes for similar SME/mid-market IT budgets.
• Orange Business Services: Global managed network and IT services provider serving enterprises and public sector. Comparable managed-IT and connectivity capabilities to Zedcom but operating at international scale with multi-country delivery.
• TietoEVRY: Large Nordic IT services and software provider covering managed services, cloud, and digital transformation across multiple industries. Overlaps with Zedcom's IT-drift and telephony but addresses a much broader enterprise market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zedcom AB