What Sedona Software does

Sedona Software operates SedonaOffice, a Windows desktop-based ERP and business management platform developed and maintained by Bold Group for security/alarm dealers and central monitoring stations across North America (USA and Canada). The platform is purpose-built for the security industry, with native support for domain-specific concepts including RMR (Recurring Monthly Revenue) billing, central station signal tracking, UL grades, transmission formats, and signal types that generic ERP systems do not natively handle. The firm's short_description field referencing Food & Drink mobile applications is inconsistent with the rest of the firmographic and product data, which uniformly describes SedonaOffice; the analysis here is grounded in the consistent, detailed ERP-source material.\n\nThe product ecosystem consists of the core SedonaOffice desktop application — with integrated modules for client management, accounts receivable, accounts payable, general ledger, inventory, job management, payroll interface, point of sale, sales management, and service/scheduling — supplemented by SedonaWeb 2.0 (customer-facing portal for invoice viewing and payments), SedonaAPI 2.0 (REST API for third-party integrations with token-based authentication), Sedona-X Mobile (mobile application for field technicians), SedonaCloud (hosted deployment), and ancillary modules including SedonaSchedule, SedonaDashboard, SedonaDocs, SalesAutomation, Report Manager, eForms, Time & Attendance, OPT Portal, and SedonaOffice FSU. The platform integrates with third-party tools such as QuoteWerks (quoting), WeSuite (estimation/bid import), Forte (EFT/payment processing — required for SedonaOffice 6.2.0.16+ compatibility), FireNspec (fire inspections), Sebis (invoice export), Pensoft (payroll), Comdata (fleet), Stages (CRM), Manitou, and MapPoint. The product line is mature, having progressed through versions 5.7, 6.0, 6.1, and a long-running 6.2 series with continuous releases spanning 2021 to 2026.\n\nSedonaOffice is monetized via enterprise software subscriptions with quote-based pricing that is not publicly disclosed, supplemented by one-time fees (OTFs) for setup/configuration, professional services for implementation and training, and a cloud-hosted deployment tier (SedonaCloud). The go-to-market is direct enterprise sales with field implementation and customer success engagement, augmented by partner co-marketing through integration vendors (e.g., joint webinars with FireNspec and Blackleaf Solutions). The company is privately held, headquartered in Canton, United States, and operates as a subsidiary under Bold Group. Firmographics indicate a 1-10 employee range for the named entity, which appears inconsistent with the breadth of the product ecosystem and suggests that operational, support, and commercial roles likely sit within the parent Bold Group structure rather than at the Sedona Software entity level.

Name

Sedona Software

Legal name

Bold Group

Website

https://sedonaoffice.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Sedona Software, operating as SedonaOffice under Bold Group, provides a Windows-based ERP and business management platform purpose-built for security/alarm dealers and central monitoring stations in North America, covering accounting, service dispatch, RMR billing, and central station signal tracking.

Ownership category

akta.pro rank

Headquarters

HQ city

Canton

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licenses/Subscriptions: SedonaOffice is sold as enterprise software with versioned releases (6.0, 6.1, 6.2) indicating a software licensing model with periodic updates and new versions.
2. Implementation and Training Services: Onboarding, setup guides, and training materials suggest professional services revenue for implementation and configuration.
3. API/Integration Services: SedonaAPI access enables third-party integrations, potentially generating revenue through API usage or integration consulting.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Sedona Software develops and sells SedonaOffice, an enterprise ERP and business management platform purpose-built for security and alarm dealers. The platform unifies client management, accounting (AR/AP/GL), inventory, job management, service scheduling/dispatch, sales management, payroll, point of sale, and industry-specific functions including central station tracking and Recurring Monthly Revenue (RMR) billing. The ecosystem extends via SedonaWeb 2.0 (customer portal), SedonaAPI 2.0 (REST API), Sedona-X Mobile (field technician app), SedonaSchedule (dispatch), SedonaDashboard, SedonaDocs, SedonaSetup, and SedonaCloud (hosted deployment), with integrations to QuoteWerks, WeSuite, Forte, Pensoft, FireNspec, Sebis, Lockbox, Comdata, and MapPoint.

Product overview

Sedona Software offers SedonaOffice, a unified ERP and business management platform designed primarily for security dealers and service companies. The core SedonaOffice platform includes integrated modules for client management, accounts receivable/payable, general ledger, inventory, job management, payroll interface, point of sale, sales management, and service operations. The product ecosystem extends through connected offerings: SedonaWeb 2.0 provides a customer-facing portal for invoice viewing and payments; SedonaAPI 2.0 enables programmatic access and integrations; Sedona-X Mobile delivers field technician mobile capabilities; SedonaSchedule handles service scheduling and dispatch; SedonaDashboard offers management reporting; SedonaDocs manages documents; and Report Manager provides business intelligence. Additional modules include SalesAutomation for sales pipeline management, eForms for electronic forms, Time & Attendance for workforce tracking, and OPT Portal for mailing services. SedonaCloud offers cloud-hosted deployment. The platform integrates with third-party tools including WeSuite (estimation), QuoteWerks (quoting), Forte (payments), Sebis (invoice export), Pensoft (payroll), Comdata (fleet), and customer portals.

Differentiator

Problem solved

Functional benefit

Brands

• SedonaOffice: Core desktop ERP/business management software for security and alarm companies
• SedonaWeb
• SedonaWeb 2.0
• SedonaAPI
• Sedona-X Mobile
• SedonaCloud
• SedonaSchedule
• SedonaDocs
• SedonaDashboard
• SedonaSetup

Products and services

• SedonaOffice Core Windows-based ERP and business management platform for security dealers and service companies, covering client management, accounts receivable, accounts payable, general ledger, inventory, job management, payroll interface, point of sale, sales management, and service operations. Purpose-built for the security/alarm industry with native RMR billing and central station tracking.
• SedonaWeb 2.0 Customer-facing web portal integrated with SedonaOffice, enabling end customers to view invoices, make payments, manage credit cards and bank accounts, submit service tickets, and access documents. API-driven platform replacing legacy SedonaWeb 1.0.
• SedonaAPI 2.0 REST API platform providing programmatic access to SedonaOffice functionality, covering customer management, service tickets, dispatching, invoices, payments, credit cards, bank accounts, jobs, and documents. Supports token-based authentication with refresh token capability and powers SedonaWeb 2.0 and Sedona-X Mobile.
• Sedona-X Mobile Mobile application for field technicians and service staff providing access to jobs, service tickets, customer information, calendar/scheduling, dispatch management, and ticketing. Uses SedonaAPI for backend connectivity.
• SedonaSchedule Service scheduling and dispatch management system with schedule board, calendar visualization, technician appointment management, ticket queue, group tickets, and inspection scheduling for recurring service workflows.
• SedonaDashboard Management summary and reporting dashboard providing an overview of business metrics and key performance indicators across the SedonaOffice platform.
• SedonaDocs Document management system for storing and organizing customer, employee, job, ticket, prospect, vendor, and general business documents, including scanning and imaging workflows.
• SedonaSetup System configuration and setup module for administering all SedonaOffice modules including accounts payable/receivable, client management, general ledger, inventory, job management, operations, payroll, sales management, and service settings.
• SedonaCloud Cloud-hosted deployment option for SedonaOffice providing managed server access, hosted infrastructure, and accessibility without on-premise installation.
• Customer Portal Self-service customer portal for account management, case submission, product request development lifecycle tracking, and password management.

Quantifiable outcome

• Automated recurring billing reduces manual invoicing overhead for RMR contracts
• +2 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature7 records

Partnerships

One partnership is on record.

• Bold GroupcoreStrategic or Co-development PartnerBold Group is the parent company and developer of SedonaOffice. All products (SedonaOffice, SedonaWeb, SedonaAPI, Sedona-X Mobile) are Bold Group offerings. Bold Group maintains the product roadmap, releases, support, and partner ecosystem including co-marketing webinars with integration partners.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• Monitor Asset Solutions (MAS): MAS provides central station automation and dealer-facing software for alarm monitoring, addressing the same dealer/central-station intersection that SedonaOffice serves.
• AvantGuard Monitoring Centers: AvantGuard is a central station monitoring provider with proprietary software for alarm response and dealer account management, overlapping with SedonaOffice's central station tracking and RMR management capabilities.
• DICE Corporation: DICE Corporation provides business management and central station automation software for security and alarm dealers, directly competing with SedonaOffice across ERP, service dispatch, and monitoring workflows.
• Micro Key Solutions: Micro Key Solutions provides Millennium, a business management software suite for security alarm dealers covering accounting, service, and central station operations — directly comparable to SedonaOffice's vertical ERP focus.
• SIMS Software (Security Information Management System): SIMS Software delivers security information management software to central stations and alarm dealers, addressing similar workflow and billing needs as SedonaOffice in the alarm monitoring vertical.
• Bold Technologies (Manitou): Bold Technologies offers Manitou, a leading central station and alarm dealer management platform. As a sibling/peer within the same Bold Group parent ecosystem, it overlaps materially with SedonaOffice's dealer and central station use cases.

Emerging players

• Stages: Stages is a CRM purpose-built for security integrators that integrates with SedonaOffice, competing for the sales pipeline and customer relationship management use cases that SedonaOffice also addresses via SalesAutomation.
• WeSuite: WeSuite provides estimating/bidding software for security integrators and integrates directly with SedonaOffice. It addresses an adjacent step in the dealer workflow (estimation → job creation) and competes for dealer software wallet share.

Broad incumbents

• Alarm.com: Alarm.com is a large, established IoT security platform serving dealers with a broader suite that includes RMR-generating hardware, software, and monitoring — competing with SedonaOffice's dealer customers at the platform layer.
• Kantech (Johnson Controls): Kantech, part of Johnson Controls, provides access control and integrated security management software to dealers and integrators, offering a broader incumbent alternative for the same dealer customer base.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/sedonaoffice1
• Facebookfacebook.com/sedonaoffice

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sedona Software