What Audio Command Systems does

Audio Command Systems (ACS) is a privately held luxury home technology integrator founded in 1976 and headquartered in Westbury, New York, with regional offices in New York City, Norwalk (CT), Deerfield Beach (FL), and Los Angeles (CA). The company designs, engineers, installs, and services integrated smart home systems for ultra-high-net-worth residential clients and select luxury commercial spaces, unifying lighting, audio/video, motorized shading, climate, security, and networking under centralized control platforms from top-tier vendors — Lutron, Crestron, Savant, Basalte, Control4, and IMAX (for private theatres). Its core technology is the proprietary "ACS Process," a five-step standardized design-build methodology (Initial Consultation, Custom System Design, Advanced CAD Engineering, Precision Implementation, Ongoing AfterCare) applied uniformly across all branches, supplemented by predictive Wi-Fi heatmapping for network design and 24/7 remote system monitoring covering network uptime, UPS battery health, AV head-end temperatures, and security.

ACS employs 101–250 people and has been recognized as a CE Pro Top 3 Company in the Nation for seven consecutive years, a Lutron Black Diamond Dealer (2025), Lutron Hall of Fame and Excellence Award holder, Crestron Certified Gold Master Programmer, IMAX Private Theatre Certified partner (since 2013), HTA Certified integrator, and CEDIA/InfoComm member. Its go-to-market is a high-touch enterprise field sales motion targeting UHNW homeowners, supplemented by formal trade partner programs with the AIA (architects) and ASID (interior designers) that drive referrals via Lunch & Learns, accredited education, showroom tours, and a resource center. The business is founder-led (Robert Kaufman, Founder & CEO) with no disclosed institutional ownership.

ACS generates revenue through three streams: (1) one-time custom hardware procurement and professional installation labor on a project basis (luxury residential and light commercial), (2) recurring AfterCare subscription plans — Basic ($149/mo), Advanced ($249/mo), VIP ($500/mo billed annually), AfterCare Certified (for non-ACS systems), and Remote Power Management ($50/mo) — providing 24/7 support, proactive monitoring, and priority service, and (3) professional services including pre-construction design-build consulting with architects and builders, annual technology reviews, and network security assessments. Pricing for installations is project-specific and not publicly listed. Distribution is exclusively direct/consultative with no self-serve or retail channel, and marketing combines content (blog, brochure, budget calculator), social media, trade education events, and partner referrals.

Name

Audio Command Systems

Legal name

Audio Command Systems

Website

https://audiocommand.com

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

101–250 employees

Short description

Audio Command Systems is a privately held, founder-led luxury home technology integrator founded in 1976, designing and installing integrated smart home systems — lighting, AV, shading, climate, security, networking — for ultra-high-net-worth homeowners in New York, Connecticut, Florida, and California, with recurring AfterCare subscription support.

Ownership category

akta.pro rank

Product category

Luxury Home Technology Integration Services

NAICS

Automatic Environmental Control Manufacturing for Residential, Commercial, and Appliance Use (334512), Electronic and Precision Equipment Repair and Maintenance (81121)

SIC

Auto Controls For Regulating Residential & Comml Environments (3822), Household Audio & Video Equipment (3651), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Whole-Home Automation System Design & Programming (HSAHADAA)

akta.pro secondary industries

Multiroom Audio/Video & Home Theater Control Integration (HSAHADAE), Smart Home Troubleshooting, Maintenance & Ongoing Support (HSAHADAK)

Keywords

• Luxury home automation
• Smart home integration
• Custom home theater
• Lighting control systems
• Motorized shading solutions

Headquarters

HQ city

Westbury

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Smart Home System Installation: One-time custom installation of integrated smart home systems including audio/video, lighting control, motorized shading, climate, security, and networking. Revenue is earned through hardware procurement and professional installation labor on a project-by-project basis across luxury residential and commercial properties.
2. AfterCare Subscription Plans: Recurring monthly and annual subscription plans providing ongoing support, remote monitoring, priority scheduling, 24/7 dedicated support line, preventative maintenance, and discounted labor/hardware upgrades. Plans range from Basic ($149/mo) to VIP ($500/mo, billed annually). Also includes one-time remote power management at $50/mo.
3. Professional Services and Consulting: Design-build consulting, pre-construction smart home design collaboration with architects and builders, annual technology reviews, annual system updates, and home IT services including network security assessments and desktop/laptop/mobile support.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Audio Command Systems designs, engineers, installs, and supports integrated smart home automation systems for luxury residences and select commercial properties, combining audio/video distribution, lighting control, motorized shading, climate, security, networking, and custom home theater under unified control platforms. The company delivers projects through a proprietary 5-step ACS Process (Initial Consultation, Custom System Design, Advanced CAD Engineering, Precision Implementation, and Ongoing AfterCare) and maintains a tiered AfterCare subscription support program (Basic $149/month, Advanced $249/month, VIP $500/month annual) for proactive monitoring, 24/7 helpdesk, and preventative maintenance.

Product overview

Audio Command Systems provides comprehensive luxury home technology integration services including home automation and smart home integration, audio/video distribution, lighting control, motorized shading, networking, security, and custom home theater solutions. The core offering is a unified smart home platform integrating multiple subsystems—lighting, climate, AV, security, shades, and networking—controlled from centralized interfaces. Add-on services include AfterCare subscription plans (Basic $149/mo, Advanced $249/mo, VIP $500/mo) offering 24/7 support and remote monitoring, plus commercial integration for business spaces. Major technology brands supported include Lutron (lighting and shading), Crestron, Savant, Control4, Basalte, Sony, and Ruckus/Cisco networking equipment. Premium offerings include IMAX Private Theatre installations and dedicated custom home theater design.

Differentiator

Problem solved

Functional benefit

Brands

• AfterCare: Subscription-based maintenance and support program for installed smart home systems, offering tiered plans from Basic ($149/month) to VIP ($500/month) with 24/7 support, remote monitoring, and priority scheduling.

Products and services

• Smart Home Integration Centralized smart home control systems integrating lighting, climate, audio/video, security, motorized shading, and networking into unified management from single interfaces (apps, remotes, or wall-mounted touchscreens) for luxury residential properties.
• Audio/Video Distribution Multi-room audio and video distribution systems enabling simultaneous playback across indoor and outdoor zones, streaming from centralized sources to any room, integrating brands like Sonance, James Loudspeaker, Sonos, Bluesound, Arcam, and Sony.
• Lighting Control
• Motorized Shading & Window Treatments Automated window treatments including roller shades, horizontal sheers, Roman shades, and drapery systems with quiet motor technology and precise light control, integrated with lighting and smart home scenes.
• Wi-Fi/Networking Solutions Professional network installation and managed home networking services using Ruckus and Cisco equipment, with predictive Wi-Fi modeling and heatmapping for precise access point placement, ensuring robust connectivity for smart home devices.
• Custom Home Theater Design Bespoke home theater systems from media room conversions to dedicated screening rooms with high-end audio, video projection, acoustic engineering, ISF video calibration, and integration of Kaleidescape movie servers.
• AfterCare Subscription Plans Tiered support memberships providing 24/7 assistance, remote system monitoring, priority scheduling, and proactive maintenance. Plans include Basic ($149/month), Advanced ($249/month), VIP ($500/month, billed annually), AfterCare Certified (for non-ACS systems), and Remote Power Management ($50/month).
• Commercial Integration Business automation solutions including boardroom technology, video/audio conferencing, projection systems, lighting/shade control, networking, and security for corporate offices, medical facilities, educational campuses, boutique hotels, flagship retail, and resort properties.
• IMAX Private Theatre Immersive home cinema experience featuring curved floor-to-ceiling screens, dual 4K laser projection, 3D capability, and laser-aligned loudspeaker systems with automated daily calibration, delivered in partnership with IMAX Corporation for luxury residential installations.

Quantifiable outcome

• ACS has been CE Pro Top 3 Company in the Nation for seven consecutive years
• +3 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles5 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability2 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered flagship and core.

• IMAX CorporationflagshipTechnology or Integration · 1 January 2013ACS was among the first custom integrators certified as an IMAX Private Theatre partner. IMAX specialists work alongside ACS on the design and installation of IMAX Private Theaters in luxury homes, featuring curved floor-to-ceiling screens, dual-projection systems, and laser-aligned audio with daily calibrations.
• Lutron ElectronicscoreTechnology or IntegrationACS is a Lutron certified installer, Lutron Black Diamond Dealer (2025), Lutron Excellence Award winner, and Lutron Hall of Fame Dealer. ACS installs and programs Lutron lighting control systems, motorized window treatments, and Lutron HomeWorks QS and RadioRA 2 solutions for luxury residential and commercial properties.
• Crestron ElectronicscoreTechnology or IntegrationACS is an authorized Crestron dealer and certified installer, Crestron Certified Gold Master Programmers. ACS received the Crestron Integration at Home Award and installs Crestron home automation, motorized shades, audio/video distribution, and lighting control systems.
• Savant SystemscoreTechnology or IntegrationACS is a certified Savant dealer and professional installer. ACS integrates Savant home automation systems combining lighting, climate, audio, video, and security controls into a unified platform for luxury homeowners in the Hamptons, Long Island, and NYC.
• BasaltecoreTechnology or IntegrationACS specializes in integrating Basalte smart home automation systems (touch panels, keypads, and remotes) into high-end homes. Basalte systems work alongside Lutron, Savant, Control4, and Crestron platforms, enabling unified control of lighting, climate, shades, music, and security.
• Ruckus (CommScope)coreTechnology or IntegrationACS uses Ruckus network equipment for enterprise-grade Wi-Fi coverage throughout luxury properties, including indoor and outdoor access points. Ruckus access points ensure continuous, dependable coverage and network reliability for smart home systems.
• CiscocoreTechnology or IntegrationACS partners with Cisco for network solutions including 24/7 remote monitoring of home networks. Cisco provides expert staff monitoring network health, identifying potential issues, and resolving connectivity problems for ACS clients.
• CEDIA (Custom Electronic Design & Installation Association)coreTechnology or IntegrationACS is a CEDIA member and has won the CEDIA Best Home Theater Award and the CEDIA 'Biggest, Baddest Home' Integration Award. CEDIA membership provides access to industry standards, training, and certification for ACS technicians.
• American Institute of Architects (AIA)coreGTM or Marketing PartnerACS has a formal trade partner program for AIA members, providing Lunch & Learn sessions, accredited education, showroom tours, resource center access, and collaborative design-build engagement for architectural projects requiring technology integration.
• American Society of Interior Designers (ASID)coreGTM or Marketing PartnerACS has a formal trade partner program for ASID interior designers, enabling referrals and collaborative interior design integration of home technology solutions into luxury residential projects.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Spire Integrated Systems: Custom integrator specializing in luxury smart home, AV, and lighting systems. Comparable to ACS on product mix, target persona, and recurring service/support programs.
• AVS (Audio Video Systems): Established East Coast custom AV and smart home integrator serving luxury residential and commercial clients. Closely aligned with ACS on service scope, regional multi-office model, and trade-partner programs.
• Wipliance: Boutique luxury home integration firm with regional offices across multiple luxury U.S. markets. Comparable to ACS on whole-home automation, Crestron/Lutron partnerships, and white-glove service model.
• OneVision Resources: Luxury home technology integrator serving high-net-worth homeowners with smart home automation, AV, lighting, and shading. Directly comparable to ACS in target market, service mix, and trade-partner engagement model.
• Barrett's Technology Solutions: Midwest-based luxury home technology integrator offering smart home, home theater, and lighting control. Comparable to ACS in target customer, recurring service programs, and Lutron/Crestron partnerships.

Others

• Lutron Electronics: Lighting and shading OEM; ACS is a Lutron Black Diamond Dealer and Hall of Fame partner. Material to ACS as a supplier and demand-shaping partner for the luxury lighting and shading category.
• Crestron Electronics: Core OEM platform partner of ACS (Crestron Certified Gold Master Programmers). Included as an ecosystem peer because Crestron's dealer program economics and product roadmap directly shape ACS's commercial opportunity.
• Savant Systems: Premium smart-home control platform OEM and ACS partner. Included as a peer because Savant's product direction and dealer program directly influence the competitive set ACS integrates against.

Broad incumbents

• Vivint Smart Home: National smart home security and automation provider serving mass-affluent and mainstream residential customers. Broader and more consumer-facing than ACS but overlaps on smart-home security and lighting categories.
• ADT (smart home / security): Largest U.S. residential security and smart home provider. Operates broadly in security, cameras, and connected home; offers overlapping capabilities to ACS but at a mass-market, professionally-monitored tier rather than bespoke luxury integration.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/audiocommand
• Facebookfacebook.com/audio-command-systems-741091319239954
• LinkedInlinkedin.com/company/audio-command-systems

Compliance17 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Audio Command Systems