DCG Technical Solutions, Inc.

What DCG Technical Solutions, Inc. does

DCG Technical Solutions, Inc. (legal entity DCG Technical Solutions, LLC) is a managed IT services provider founded in 1993 and headquartered at 600 W 7th St, Los Angeles, CA. The company operates as a subsidiary of New Charter Technologies, a national MSP platform, and delivers a fully integrated IT outsourcing and consulting practice built around 24/7 proactive monitoring, cybersecurity, cloud infrastructure management, strategic vCIO services, and a newer AI enablement practice centered on Microsoft Copilot adoption and workflow automation. Core technical capabilities include hybrid cloud administration across Microsoft 365 and Azure, MDR/SOC cybersecurity, RMM/PSA tooling, and proprietary service brands (St. Bernard Managed IT CARE for network management and DCG IT ForeCAST for IT planning). Vendor stack includes three Microsoft Cloud Partner Program designations (Modern Work, Infrastructure Azure, Business Applications) and partnerships with Cisco, Sophos, SentinelOne, AWS, VMware, Auvik, Dell, IBM, and Citrix.

The company serves 176-180 active clients under contract across 50+ cities in the Greater Los Angeles region, addressing small and mid-market customers primarily in manufacturing, distribution, CPA/accounting, healthcare, entertainment, and professional services verticals. Pricing is flat-rate monthly on subscription-managed contracts with no long-term commitment required, ranging from full outsourcing to co-managed, project augmentation, and monitoring-only models, supplemented by project-based professional services and AI enablement engagements. Operational metrics include 45,217 tickets closed in the trailing 12 months, 99% same-day resolution, 15-minute critical response SLA, 5-second average call answer time, 7.5-year average client retention, and a 99.9% contractual uptime guarantee.

GTM is sales-led via direct outreach to LA businesses, with a content-heavy marketing engine (100+ blog posts, 50+ city landing pages, free 30-minute IT assessments, and referral program). DCG has been recognized as a Channel Futures MSP 501 winner three times (2015, 2022, 2025), is BBB Accredited, and has earned earned media features in CNBC, Fast Company, Reuters, Yahoo Finance, MarketWatch, and Network Computing. Compliance posture aligns with SOC 2, HIPAA, NIST 800-171, CMMC Level 1, and NERC CIP, enabling regulated-industry delivery across healthcare, legal, financial services, defense contracting, and energy.

Name

DCG Technical Solutions, Inc.

Legal name

DCG Technical Solutions, LLC

Website

https://dcgla.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

DCG Technical Solutions is a Los Angeles-based managed IT services provider serving roughly 180 SMB and mid-market clients across Greater LA since 1993, now operating as part of New Charter Technologies and delivering managed IT, cybersecurity, cloud, and AI enablement services.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Backup, Disaster Recovery & Business Continuity (BCDR) Services (BPAEABAH)

akta.pro secondary industry

Backup & DR Software Implementation & Managed Platforms (BPAEALAI)

Keywords

• Managed IT services
• Cybersecurity monitoring
• Cloud infrastructure
• IT consulting
• Disaster recovery

Headquarters

HQ city

Los Angeles

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring monthly managed services contracts providing proactive monitoring, help desk support, cybersecurity, cloud management, and strategic vCIO services. Priced on flat-rate monthly basis with flexible engagement levels.
2. Professional Services: Project-based IT services including migrations, infrastructure upgrades, security initiatives, and implementation work. Billed separately from recurring managed services.
3. AI Enablement Services: Custom AI implementation, workflow automation, and AI governance framework services for mid-market businesses. Phased engagement with workflow discovery, opportunity mapping, and strategic roadmap phases.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

DCG Technical Solutions provides managed IT services to small and mid-market businesses in Greater Los Angeles, encompassing 24/7 system monitoring, help desk support, cybersecurity, cloud management, disaster recovery, virtual CIO (vCIO) advisory, and AI enablement. The firm has delivered these services continuously since 1993, emphasizing local engineering, flat-rate month-to-month contracting, and proactive technology planning alongside reactive support.

Product overview

DCG Technical Solutions is a managed IT services provider offering a comprehensive portfolio of technology services built around proactive IT management, security, and cloud infrastructure. The core offering combines managed IT support with managed security services, with AI enablement as a strategic capability added in recent years. Services are delivered through integrated modules: Managed IT Support serves as the foundation providing 24/7 monitoring, helpdesk, and infrastructure management; Managed IT Security adds layered cybersecurity with penetration testing, dark web monitoring, MDR, and SOC services; Cloud Solutions delivers hybrid cloud, Microsoft 365, email hosting, and VoIP services; AI Enablement provides workflow automation and AI implementation across Microsoft 365, CRM platforms, and industry-specific applications; Disaster Recovery ensures business continuity with automated backups and recovery planning; Microsoft Solutions provides deep Microsoft ecosystem expertise including Copilot adoption; and vCIO Services offers strategic IT leadership and planning. Additional specialized services include incident response, BEC protection, network security assessments, and national onsite support for multi-location deployments.

Differentiator

Problem solved

Functional benefit

Brands

• DCG IT ForeCAST: Technology planning and roadmap service that documents computing environment status and charts improvement courses.
• St. Bernard Managed IT CARE
• PrivateCLOUD

Products and services

• Managed IT Services Outsourced 24/7 IT operations support for small and mid-market businesses, including proactive system monitoring, help desk, endpoint management, and on-site engineering, delivered under flat-rate month-to-month contracts.
• Cybersecurity Services Managed Detection and Response (MDR), Security Operations Center (SOC) monitoring, threat protection, and security awareness offerings delivered to DCG's SMB and mid-market clients.
• Cloud Services Cloud strategy, Microsoft 365 administration, Azure migration, and hybrid cloud management for SMB and mid-market organizations in Greater Los Angeles.
• Disaster Recovery and Business Continuity Backup, replication, failover, and recovery services designed to protect client environments and minimize downtime during outages or incidents.
• vCIO (Virtual CIO) Services Strategic IT planning, technology roadmapping, vendor management, and CIO-level advisory delivered as a recurring or project-based engagement for clients without a full-time executive IT leader.
• AI Enablement Services Consulting and deployment support that helps SMB and mid-market clients evaluate, integrate, and operationalize artificial intelligence tools within their existing IT environments.
• Co-Managed IT Services Supplemental IT support provided to organizations that already have an internal IT team, extending coverage for monitoring, help desk, cybersecurity, and project work.
• IT Consulting and Projects Project-based IT strategy, migration, and implementation engagements covering cloud, infrastructure, security, and platform rollouts.

Quantifiable outcome

• 50% productivity gains reported by most clients after engaging DCG services
• +6 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability11 records

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Certified Partner and member of Microsoft Cloud Partner Program with three Solutions Partner designations: Modern Work, Infrastructure Azure, and Business Applications. Maintains Microsoft Premier Support for Partners for direct access to support resources and licensing guidance.
• CiscocoreTechnology or IntegrationCisco Registered Partner providing networking solutions. Cisco is the worldwide leader in networking that transforms how people connect, communicate and collaborate.
• SophoscoreTechnology or IntegrationSophos partner providing industry-leading endpoint and network security solutions. Sophos products consistently receive top review ratings from third parties.
• SonicWallcoreTechnology or IntegrationSonicWall partner providing security, firewalls, VPNs, and content filtering solutions for small and medium businesses.
• AWS (Amazon Web Services)coreTechnology or IntegrationAWS Partner Network member providing highly reliable, scalable, low-cost cloud infrastructure. AWS powers hundreds of thousands of businesses in 190 countries.
• VMwarecoreTechnology or IntegrationVMware Solution Provider Partner Professional Solution Provider. VMware is the global leader in Business Infrastructure Virtualization delivering solutions from desktop through datacenter to cloud.
• SentinelOnecoreTechnology or IntegrationSentinelOne partner providing autonomous endpoint protection, EDR, and cloud security solutions.
• AuvikcoreTechnology or IntegrationAuvik partner providing network management and monitoring solutions. Auvik is used by DCG for remotely monitoring and managing IT and carrier assets for clients.
• Rapid Fire ToolscoreTechnology or IntegrationRapid Fire Tools partner providing network security assessment and compliance tools for MSPs.
• DellcoreTechnology or IntegrationDell partner and diversified IT supplier providing comprehensive portfolio of products and services. Includes Dell EqualLogic iSCSI storage solutions.
• New Charter TechnologiescoreStrategic or Co-development PartnerDCG is a New Charter Technologies company, part of a national platform of MSPs with shared AI enablement playbooks and enterprise-level tooling. Provides platform-level AI enablement model proven across dozens of mid-market businesses.
• Channel FuturesminorChannel Partner/ Reseller/ DistributorChannel Futures MSP 501 ranking program. DCG has been recognized in the MSP 501 in 2022 and 2025.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• ConnectWise: Major MSP software and business automation platform; competes at the tooling layer and influences the competitive landscape in which DCG and other MSPs operate.
• Kaseya: Global incumbent providing MSP platforms, RMM/PSA tools, and security products; competes with DCG as a tooling vendor and indirectly as a managed services platform serving overlapping customer profiles.
• Rackspace Technology: Global multi-cloud managed services and security provider; broader portfolio and enterprise scale, but directly comparable in managed cloud, security operations, and AI enablement positioning.

Direct peers

• NetGain Technologies: Regional managed IT and cybersecurity provider serving SMB and mid-market accounts with managed cloud, security, and compliance offerings similar to DCG's portfolio.
• IT Freedom: Los Angeles-area managed IT services provider targeting small and mid-sized businesses; directly comparable geography, customer size, and core MSP offerings.
• VC3: Managed IT and cybersecurity provider focused on municipalities and mid-market businesses; comparable service stack (managed IT, security, cloud) and recurring managed services model.
• Be Structured Technology Group: Los Angeles-based managed IT services and cybersecurity provider serving SMB and mid-market clients; directly comparable geographic focus, customer size, and service portfolio (managed IT, cloud, security).
• NexusTek: National managed IT services provider with a similar mid-market customer base, managed cloud, security, and vCIO offerings; comparable in service breadth and recurring-revenue model.
• Dataprise: Mid-market and enterprise managed IT, cybersecurity, and cloud services provider with a comparable multi-vertical customer profile and 24/7 NOC/SOC capabilities.
• Computex Technology Solutions: Managed IT services, cloud, and cybersecurity provider serving mid-market clients with a comparable service model and 24/7 support infrastructure.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/dcgcloud
• Facebookfacebook.com/dcg-technical-solutions-inc-123289447821415
• LinkedInlinkedin.com/company/dcg-technical-solutions-inc-

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DCG Technical Solutions, Inc.