Epoint Systems
Epoint Systems is a Singapore-based POS and IT solutions provider serving retail, F&B, clubs, theme parks, and entertainment venues across Singapore, Malaysia, Thailand, Indonesia, and Hong Kong, with 8,000+ customers and 1,000,000+ monthly transactions on its integrated POS, backoffice, CRM, and ordering platform.
- Company typePrivate
- Founded2002
- HeadquartersSingapore, Singapore
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Epoint Systems does
Epoint Systems is a Singapore-headquartered point-of-sale and IT solutions provider serving retail, food and beverage, clubs, country clubs, theme parks, and entertainment venues across five Asian markets. Founded in 2002, the company has built an integrated ecosystem anchored on the Epoint POS System running on Partner Tech Corp's Audrey A5 terminals, complemented by Cirrus Cloud BackOffice for centralized menu, pricing, promotion, and inventory management; in.contact CRM for loyalty, membership, and EDM; EatTogetherNow QR/mobile ordering; Self Ordering Kiosks; E-Waiter & E-Menu; Kitchen Display Systems; QPanel queue management; and SnapVue real-time sales analytics. The platform integrates with regional payment networks (NETS, GrabPay, WeChatPay, Alipay, UnionPay, DBS, OCBC), ERP/accounting systems (SAP, Microsoft Dynamics, MYOB, QuickBooks), and food delivery aggregators (GrabFood, Lalamove, PandaGo).
The company monetizes through a hybrid model combining one-off hardware sales, monthly Cirrus Cloud BackOffice subscriptions, recurring annual maintenance contracts under the Epoint Care program (S$750 or 15% per annum, whichever is higher), professional services for installation, training, and integration, and licensing/integration fees. Distribution is primarily direct enterprise field sales supported by regional offices in Singapore, Malaysia, Thailand, Indonesia, and Hong Kong, supplemented by WhatsApp-based inside sales, a 24/7 customer hotline, and a self-service support portal with remote-access tools for existing customers. With 8,000+ customers and over 1,000,000 monthly transactions across the install base, Epoint operates as a mid-sized, profitable, founder-led regional specialist that has compounded slowly over 24 years through product depth and local support rather than external capital.
Epoint Systems firmographics
Firmographics- Name
- Epoint Systems
- Legal name
- Epoint Systems Pte Ltd
- Website
- https://epoint.com.sg
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Epoint Systems is a Singapore-based POS and IT solutions provider serving retail, F&B, clubs, theme parks, and entertainment venues across Singapore, Malaysia, Thailand, Indonesia, and Hong Kong, with 8,000+ customers and 1,000,000+ monthly transactions on its integrated POS, backoffice, CRM, and ordering platform.
- Ownership category
- akta.pro rank
Epoint Systems industry classification
Industry- Product category
- Point-of-Sale Systems
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- POS Terminals & All-in-One Retail Computers (HDACAKAA)
- akta.pro secondary industries
- POS Payment Software & Middleware (Terminal OS, Apps, Device Management) (FSAMADAC), Retail ERP (Merchandising, POS Back Office) (HDAEAEAD), Point-of-Sale (POS) & On-Property Commerce (THALACAI)
Keywords
Where Epoint Systems is headquartered
LocationHeadquarters
- HQ city
- Singapore
- HQ country
- Singapore
- HQ region
- Asia
Offices5 records
Markets served
Epoint Systems business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales
Revenue model
- Hardware Sales: Sale of POS hardware including terminals, kiosks, kitchen display systems, and peripherals. Hardware warranty provided for 12 calendar months.
- Software Licensing and Subscriptions: Software licensing with subscription-based Cirrus Cloud BackOffice. Software warranty of 12 months from implementation date.
- Professional Services: Installation, configuration, training, and project deployment services. Project Development Team handles on-site installation and training.
- Annual Maintenance (Epoint Care Program): Yearly maintenance contracts at S$750 or 15% per annum (whichever is higher). Covers software support, hardware loan equipment, transportation, and on-site services within business hours.
- Integration Services: Integration services for third-party systems including payment providers, accounting/ERP systems, and delivery platforms.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Multi-year contract | Enterprise POS Solution |
| Subscription | Monthly | Cirrus Cloud BackOffice Subscription |
| Subscription | Annual | Epoint Care Maintenance Program |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
Epoint Systems product offering
Product offeringCore offering
Epoint Systems designs, sells, and supports an integrated point-of-sale ecosystem for retail, F&B, clubs, and theme park operators across Singapore, Malaysia, Thailand, Indonesia, and Hong Kong. The offering combines POS hardware (Audrey A5 terminals, KDS displays, Self-Ordering Kiosks) with a software stack that includes the Cirrus Cloud BackOffice, in.contact CRM, EatTogetherNow QR ordering, QPanel queue management, SnapVue real-time analytics, and E-Waiter/E-Menu tablet ordering, sold via direct enterprise sales with installation, training, and an annual Epoint Care maintenance contract.
Product overview
Epoint Systems provides a comprehensive POS and business management platform designed for Singapore's retail, F&B, and multi-outlet businesses. The portfolio centers on the core Epoint POS System with Audrey A5 terminal as the foundation for point-of-sale transactions. Cirrus BackOffice serves as the cloud-based management layer, providing real-time synchronization of menus, pricing, promotions, and inventory across all outlets. The in.contact CRM extends customer relationship capabilities including loyalty programs and marketing campaigns. Additional modules include EatTogetherNow (QR-based mobile/web ordering), Self Ordering Kiosks (SOK), E-Waiter & E-Menu (tablet-based ordering), Kitchen Display System (KDS), QPanel Queue Management solutions, and SnapVue for real-time sales analytics. Food Delivery Integration connects with GrabFood, Lalamove, and PandaGo. The platform supports a wide range of payment providers and ERP integrations for comprehensive business operations.
Differentiator
Problem solved
Functional benefit
Brands
- Cirrus: Cloud-based back office solution for POS systems that enables real-time menu and promotion updates, inventory management, and operational controls.
- in.contact
- EatTogetherNow
- SnapVue
- QPanel
- Self Ordering Kiosk (SOK)
- Kitchen Display System (KDS)
Products and services
- Epoint POS System (Audrey A5 terminal) Core point-of-sale system featuring the Audrey A5 hardware terminal for retail, F&B, and multi-outlet operations, with customizable interface, table layout, shift management, menu configuration, and multi-payment support.
- Cirrus Cloud BackOffice Cloud-based backoffice platform that centrally manages menus, pricing, promotions, inventory, reporting, and operational controls with real-time updates across all outlets, accessible from any device.
- in.contact CRM System Customer relationship management system for managing customer profiles, loyalty programs, membership benefits, promotions, analytics, and EDM marketing communications integrated with the POS.
- EatTogetherNow (ETN) QR/Mobile/Web Ordering Web and mobile ordering solution with QR code scanning for contactless ordering, supporting Mobile, Tablet, and Web modes with Pay Now and Pay Later workflows plus integration to GrabFood, Lalamove, and PandaGo delivery platforms.
- Kitchen Display System (KDS) — SP-650 All-in-one digital kitchen order viewer that replaces paper tickets and kitchen printers, monitors preparation time per dish, and tracks ticket time to improve kitchen turnaround.
- Self-Ordering Kiosk (SOK) — Alfred Kiosk Self-service ordering kiosks available in countertop and full-sized floor stand configurations, supporting multiple digital payment modes and reducing wait times in F&B and retail environments.
- QPanel & QSplash Queue Management Queue management solution including QPanel, QSplash, eQue, and QuickQueue options to manage customer queues, delivery rider queues, and provide mobile notification for queue status.
- SnapVue Real-Time Sales Monitoring Real-time sales monitoring application providing live sales data across all outlets, with timestamped accountability and outlet performance comparison via mobile device.
- E-Waiter & E-Menu Tablet-based digital waiter ordering system and digital menu solution enabling kitchen ticket firing, improved order accuracy, and digital menu display with vibrant images and promotions.
- Epoint Care Annual Maintenance Program
Quantifiable outcome
- 8,000+ businesses trust Epoint for their POS needs across Singapore and the region
- +3 more outcomes
Companies that use Epoint Systems
Customer profileNamed customers24 records
Segments5 records
Ideal customer profiles3 records
Epoint Systems technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration20 records
Feature10 records
Epoint Systems partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Partner Tech CorpcorePartnership signed in 2018 with Partner Tech Corp, one of the top POS hardware manufacturers in POS and KIOSK with regional offices in USA, UK, and the Middle East. Partner Tech Corp is a member of the QISDA group. Epoint uses Partner Tech hardware including the Audrey A5 POS terminal.
- WiXtarcoreEstablished in 2011 and headquartered in Taiwan, WiXtar is a leading IT group specializing in digital transformation for the APAC region. They provide comprehensive automation solutions for brick-and-mortar businesses across the F&B, retail, hospitality, and service industries.
- GrabFoodcoreFood delivery platform integration within the EatTogetherNow ordering system, enabling businesses to receive orders from GrabFood delivery partners directly.
Scale indicators4 records
Recent moves5 records
Expansion highlights5 records
Epoint Systems competitors and assessment
Company assessmentDirect peers
- iCHEF: Taiwan-headquartered POS provider for restaurants and F&B chains, with operations in Hong Kong, Malaysia, and Singapore. Competes head-to-head with Epoint in APAC F&B, offering integrated POS, KDS, and back-office modules.
- Storehub: Malaysia-based POS and retail/F&B management platform serving SMEs across SE Asia with hardware + cloud software bundle. Direct competitor to Epoint in Malaysia, Singapore, Thailand, and Indonesia with similar target verticals and integrated ecosystem approach.
- Aigens: Singapore- and Hong Kong-based F&B technology provider offering POS, ordering, and loyalty solutions to hospitality groups. Listed as an integration partner of Epoint, indicating overlapping customer base and comparable offering in regional F&B.
- TabSquare: Singapore-based AI-powered restaurant tech company providing POS, self-ordering, and analytics for F&B operators. Direct competitor in Singapore restaurant vertical with overlapping integration footprint noted in Epoint data.
- Oddle: Singapore-headquartered online ordering and restaurant management platform integrated with Epoint. Overlaps with Epoint's EatTogetherNow offering in enabling QR/direct ordering for F&B, and serves a similar Singapore and SE Asian restaurant base.
Broad incumbents
- Lightspeed Commerce: Global cloud POS and commerce platform with established presence in retail and hospitality. Expanding into APAC; competes with Epoint in multi-outlet retail and F&B via broader omnichannel commerce suite rather than SE Asia-specialized offering.
- Toast: Leading US cloud-based POS platform purpose-built for restaurants. Broader incumbent in restaurant technology with significant R&D scale; increasingly relevant in Asia as it pursues international expansion into F&B verticals served by Epoint.
- TouchBistro: Global iPad-based POS solution for restaurants and bars. Operates as a broad incumbent in F&B POS, comparable to Epoint's core restaurant offering but without Epoint's regional hardware partnership or SE Asia specialization.
- Square (Block): Global payments and POS ecosystem from Block, Inc., serving small and mid-sized merchants with hardware + SaaS model. Competes with Epoint in cashless payment-integrated POS across SE Asia SMBs through its broad payment reach.
Others
- Partner Tech Corp: QISDA-group POS and kiosk hardware manufacturer that supplies Audrey A5 to Epoint. Functions as a key upstream supplier and partner; comparable in that it builds POS-grade hardware for similar F&B/retail verticals globally.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Epoint Systems social profiles
Digital presenceEpoint Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
Epoint Systems leadership team
Management profileNumber of profiles
Epoint Systems funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Epoint Systems M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Epoint Systems
What does Epoint Systems do?
Epoint Systems designs, sells, and supports an integrated point-of-sale ecosystem for retail, F&B, clubs, and theme park operators across Singapore, Malaysia, Thailand, Indonesia, and Hong Kong. The offering combines POS hardware (Audrey A5 terminals, KDS displays, Self-Ordering Kiosks) with a software stack that includes the Cirrus Cloud BackOffice, in.contact CRM, EatTogetherNow QR ordering, QPanel queue management, SnapVue real-time analytics, and E-Waiter/E-Menu tablet ordering, sold via direct enterprise sales with installation, training, and an annual Epoint Care maintenance contract.
Is Epoint Systems a public or private company?
Epoint Systems is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Epoint Systems founded?
Epoint Systems was founded in 2002. It employs 51 to 100 people.
Where is Epoint Systems based?
Epoint Systems is headquartered in Singapore, Singapore, in the Asia region.
How does Epoint Systems make money?
Five revenue lines are on record. Hardware Sales are the primary driver. The others are software Licensing and Subscriptions, professional Services, annual Maintenance (Epoint Care Program) and integration Services.
Who are Epoint Systems's main competitors?
Direct peers on record are iCHEF, Storehub, Aigens, TabSquare and Oddle. Broad incumbents are Lightspeed Commerce, Toast, TouchBistro and Square (Block). Partner Tech Corp is listed as an others.
Does Epoint Systems have an API?
Yes. Epoint Systems offers an API accessible via a request form on their Support page. The API enables integration with their POS system for developers and business partners. Specific technical details such as protocol type (REST, GraphQL), authentication method, rate limits, or sandbox availability are not publicly documented. Developer documentation is at epoint.com.sg/support.
What industry is Epoint Systems in?
Epoint Systems's product category is Point-of-Sale Systems. Its primary akta.pro industry code is HDACAKAA, POS Terminals & All-in-One Retail Computers, with a secondary code of FSAMADAC, POS Payment Software & Middleware (Terminal OS, Apps, Device Management). Its SIC code is 7372.