Name

Youcall-it.com

Legal name

YouCall-It.com

Website

https://youcall-it.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

IT Service Management Platform

NAICS

Computer Facilities Management Services (541513), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744), Services-Management Services (8741)

akta.pro primary industry

IT Service Management (ITSM) Platforms (HDAEALAA)

akta.pro secondary industries

ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE), ITSM Reporting, SLA/XLA & Service Performance Management (BPAEAJAL)

Keywords

• Global IT services
• Managed service platform
• IT vendor network
• IT service delivery
• SaaS marketplace

Headquarters

HQ city

Folkestone

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. SaaS Subscription (SYSTERAL): SYSTERAL is offered as a subscription service, providing access to the platform for project oversight, partner matching, real-time dashboards, and SLA management. Launched in 2023 as both a subscription platform and procurement marketplace.
2. Marketplace Membership Tiers: SYSTERAL Marketplace generates revenue through tiered annual memberships: Free tier (basic access), Verified tier at £995/year (enhanced visibility and direct requests), and Verified Plus tier at £1,850/year (highest priority placement and early feature access). Transaction fees apply for Channel Provider accounts.
3. Channel Provider Transaction Fees: Channel Providers operate as both client and vendor under one membership and incur applicable transaction fees on their activities within the SYSTERAL Marketplace ecosystem.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

YouCall-it.com operates a global IT services platform built on SYSTERAL, a cloud-based unified service management system that connects enterprises and managed service providers (MSPs) with vetted IT delivery partners across 138+ countries. The company sells SaaS subscriptions to the SYSTERAL platform and access to the SYSTERAL Marketplace (Free, Verified at £995/year, and Verified Plus at £1,850/year), while also delivering managed global IT services including multi-country project rollouts, IT service contract management, and on-site engineering through a 160-partner, 12,000-engineer network.

Product overview

YouCall-it.com operates as a global IT services company offering a unified managed service platform. The core product is the SYSTERAL Platform—a cloud-based service management system that includes vetted network pools, smart matching, automated workflows, and real-time dashboards. Built on SYSTERAL is the SYSTERAL Marketplace, a global IT services marketplace connecting MSPs, vendors, and clients with tiered membership options. The ecosystem also includes Paul AI for AI-powered pricing and vendor matching, and SmartMatch technology for automated capability matching. The company delivers managed IT services across 138+ countries through a network of 160+ active partners, 12,000+ engineers, and 300+ service points.

Differentiator

Problem solved

Functional benefit

Brands

• SYSTERAL: Cloud-based service management platform built for real MSP capability, featuring vetted network pools, smart matching, automated workflows, and real-time oversight for global IT service delivery.

Products and services

• SYSTERAL Platform Cloud-based unified service management system built for real MSP capability, featuring vetted network pools, smart partner matching, automated workflows, real-time oversight dashboards, integrated chat with translation, document management, and API integrations with ITSM, procurement, and business tools. Designed for managed service providers and enterprises managing multi-country IT delivery.
• SYSTERAL Marketplace Global IT services marketplace connecting MSPs, vendors, and clients in a unified ecosystem. Includes Client Marketplace for discovering verified partners, Provider Marketplace for showcasing capabilities, and Channel Marketplace for operating as both client and vendor, offered via tiered annual memberships (Free, Verified at £995/year, Verified Plus at £1,850/year).
• Managed Global IT Network Managed global IT services covering 138+ countries with 160+ active partners, 12,000+ engineers, and 300+ service points, enabling multi-country IT delivery with consistent SLAs for enterprises and MSPs.
• Global IT Service Contracts Management Service for managing IT service contracts across multiple locations with real-time incident request handling and issue resolution from a single platform.
• Global Project Rollout Services Multi-country IT rollout services including POS installations, network deployments, and nationwide implementations with full visibility and local vendor coordination, delivered via the vetted partner network.

Quantifiable outcome

• A global IT services provider delivered a 94-site nationwide rollout across Norway, scaling from an initial 2-location enquiry, within a demanding timeframe, with the client citing remarkably quick responsiveness and mobilization (offer received within hours of Monday morning enquiry).
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Source 1 SolutionscoreStrategic or Co-development Partner · 29 October 2024Source 1 Solutions, a US-based managed service provider specializing in enterprise IT networks, acquired YouCall-IT in 2024. The acquisition gave Source 1 Solutions full ownership of YouCall-IT while both companies retained current personnel. Integration was expected to enhance YouCall-IT's proprietary software (SYSTERAL) and expand global service capabilities, expanding Source 1 Solutions' European infrastructure to provide cutting-edge IT solutions to its global clients. In 2024, the companies formed a strategic collaboration combining deep operational expertise with expanded resources and market presence in the United States.
• Bach Land DevelopmentminorGTM or Marketing PartnerListed as a trusted partner on YouCall-it's website homepage. The nature of the partnership involves cross-promotion and referral within the global IT services ecosystem.
• BTI PartnersminorGTM or Marketing PartnerListed as a trusted partner on YouCall-it's website homepage. The nature of the partnership involves cross-promotion and referral within the global IT services ecosystem.
• Cardinal Point ManagementminorGTM or Marketing PartnerListed as a trusted partner on YouCall-it's website homepage. The nature of the partnership involves cross-promotion and referral within the global IT services ecosystem.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• ServiceNow: Largest pure-play ITSM platform with broad workflow, automation, and now partner marketplace capabilities. Comparable to YouCall-it as an ITSM backbone, but operates at vastly larger scale and across many other enterprise workflows.
• BMC Helix: Established ITSM and IT operations platform used by large enterprises. Competes in the same IT service management category where YouCall-it positions SYSTERAL.
• Ivanti: IT service management, asset management, and endpoint security vendor with an enterprise customer base. Competes in the same ITSM and IT asset management categories as SYSTERAL.

Direct peers

• ConnectWise: MSP-focused platform providing PSA, RMM, cybersecurity and a partner ecosystem. Closely comparable to YouCall-it as a platform built to help MSPs scale IT service delivery.
• Kaseya: Unified platform for MSPs and IT teams with PSA, RMM, security and a partner marketplace. Targets the same MSP buyer as SYSTERAL and offers a similar integrated workflow proposition.
• NinjaOne: Cloud-native endpoint management and IT operations platform purpose-built for MSPs. Comparable to YouCall-it as a streamlined, MSP-first IT management platform with automated workflows.
• Pax8: Cloud commerce marketplace that connects MSPs with vetted vendors and SaaS solutions. Closely comparable to SYSTERAL Marketplace's model of curated vendor access for MSP buyers.

Emerging players

• SysAid: ITSM and service management platform with embedded AI capabilities. Comparable to YouCall-it as an ITSM platform adding AI features to automate service desk workflows.
• Sherweb: Cloud services marketplace and distributor helping MSPs source and manage cloud solutions. Comparable to SYSTERAL Marketplace in the curated-vendor-for-MSPs model.

Regional players

• ALSO Group: European IT distribution and marketplace platform connecting vendors with resellers and MSPs. Comparable to SYSTERAL Marketplace in its curated multi-vendor ecosystem model, with deeper European roots.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/YouCallit.Global
• LinkedInlinkedin.com/company/youcall-it

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Youcall-it.com