Contego Solutions

What Contego Solutions does

Contego Solutions is a managed IT services and cybersecurity provider headquartered at 6738 Shady Brook Ln Ste 300, Dallas, Texas, founded in 2002 as a managed firewall specialist and broadened into full-service IT by 2004. The firm delivers 24/7 monitoring, help desk support, cybersecurity operations, cloud management, AI enablement, and co-managed IT services to approximately 92 client businesses spanning more than 3,700 end users, primarily targeting SMB and mid-market organizations with 25 to 1,500+ employees. Verticals actively served include healthcare, banking and financial services, manufacturing, maritime and industrial, non-profits, and marketing/creative organizations. The company emphasizes an in-house, Dallas-based engineering model with no outsourced help desk, citing an 82% first-call resolution rate and 32-minute average issue resolution time across a Tier 1 engineering staff averaging 18+ years of experience.

Name

Contego Solutions

Legal name

Contego Solutions

Website

https://contego.net

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

1–10 employees

Short description

Contego Solutions is a Dallas-based managed IT services and cybersecurity provider founded in 2002, delivering 24/7 monitoring, help desk, security operations, cloud, and AI enablement services to approximately 92 SMB and mid-market businesses spanning healthcare, financial services, manufacturing, and non-profit verticals.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Enterprise Application Managed Services Outsourcing (ERP/CRM/HRIS AMS) (BPAEAMAI), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)

Keywords

• Managed IT services
• Cybersecurity services
• IT helpdesk support
• Cloud infrastructure services
• AI enablement services

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed services covering help desk support, network management, server support, endpoint management, backup and disaster recovery, and security monitoring. Delivered on a monthly subscription model with flexible floor-and-ceiling contract pricing.
2. IT Outsourcing / Co-Managed IT: Fully outsourced IT support or co-managed arrangements where Contego acts as an extension of the client's internal IT department. Includes vendor coordination, project support, and service reviews. Billed as recurring managed services.
3. Professional / Project Services: Time-and-materials or scoped project engagements for infrastructure upgrades, cloud migrations, deployments, and IT strategy consulting. Also available as pay-by-the-hour options alongside managed service plans.
4. AI Consulting & Enablement: AI readiness assessments, use case planning, secure deployment, workflow automation, and ongoing AI management services. Delivered as consulting engagements or bundled within managed service tiers.

Pricing tiers

Distribution channels3 records

Marketing channels6 records

Core offering

Contego Solutions is a Dallas-based managed IT services provider founded in 2002 that delivers outsourced and co-managed IT support, cybersecurity (MDR/SOC/SIEM/ITDR/managed firewalls), Microsoft 365 and Azure cloud management, backup and disaster recovery, and AI enablement services (Microsoft Copilot, Anthropic Claude, OpenAI ChatGPT) to small, mid-sized, and enterprise businesses. The company supports 92 companies and over 3,700 end users with 24/7 Dallas-based help desk engineers delivering 82% first-call resolution and 32-minute average issue resolution.

Product overview

Contego Solutions is a managed IT services provider offering a comprehensive portfolio of technology services. The core offering includes Managed IT Services, Cybersecurity Services, IT Support & Helpdesk, and IT Consulting & Strategy. AI Solutions represents a significant capability area covering AI readiness, deployment, and management using platforms including Anthropic Claude, Microsoft Copilot, and OpenAI ChatGPT. Security operations include MDR, SOC, SIEM, ITDR, and Advanced Firewalls. The company provides industry-specific managed IT services for healthcare, legal, financial services, manufacturing, education, non-profits, and 20+ other sectors. Service delivery is anchored by Dallas-based staff with no outsourced help desk, 82% first-call resolution, and 32-minute average issue resolution across 92 companies and 3,700+ end users.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Recurring 24/7 monitoring, patch management, Microsoft 365 support, backup oversight, and proactive infrastructure management for SMB, mid-market, and enterprise customers.
• IT Support and Helpdesk Tier 1 engineer-led user support delivered by Dallas-based in-house staff; 82% first-call resolution and 32-minute average resolution time.
• IT Consulting and Strategy Practitioner-led consulting for infrastructure design, cloud migrations, network architecture, and long-term IT planning.
• Fully Managed Cybersecurity Endpoint protection, identity monitoring, vulnerability scanning, and vCISO services structured into tiers aligned to actual risk profiles.
• Managed Security Operations Center (SOC) 24/7 security operations center monitoring for threats and vulnerabilities.
• Managed Detection and Response (MDR) Continuous threat monitoring and incident response delivered as a managed service.
• Security Information and Event Management (SIEM) Security event monitoring, log collection, and analysis as a managed service.
• Identity Threat Detection and Response (ITDR) Identity-focused security monitoring and response to detect and prevent identity-based threats.
• Advanced Firewalls Managed firewall services with configuration, rule review, VPN support, and security troubleshooting.
• Microsoft 365 Services Management of Exchange, SharePoint, Teams, and Windows Server across the Microsoft 365 suite.
• Microsoft Azure Services Azure cloud infrastructure, migration, and management services.
• Amazon Web Services AWS cloud infrastructure and hosting services, including public and hybrid cloud deployment support.
• Backup and Disaster Recovery Managed backup planning, recovery review, and disaster recovery support to reduce downtime during disruptions.
• Business Continuity Planning Business continuity and disaster recovery planning services.
• Managed Microsoft Copilot Services Deployment and management of Microsoft Copilot AI features across business operations with security and compliance focus.
• Anthropic Claude Integration Services AI solution leveraging Anthropic Claude for business operations, including readiness assessment and secure deployment.
• OpenAI ChatGPT Services OpenAI ChatGPT integration and support for business AI adoption and workflow enhancement.
• AI and CMMC Compliance

Quantifiable outcome

• 82% of IT issues resolved on first call
• +5 more outcomes

Named customers1 record

Segments10 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability7 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationCertified Microsoft partner providing Microsoft 365, Azure, Teams, SharePoint, Exchange, Windows Server, and Managed Microsoft Copilot services. Contego staff hold Microsoft certifications and deliver services aligned to Microsoft's technology stack.
• CiscocoreTechnology or IntegrationCisco certified staff providing network infrastructure, switching, routing, wireless, and VPN support as part of managed networking services.
• FortinetcoreTechnology or IntegrationFortinet certified engineers delivering managed firewall services, security design, and endpoint protection aligned to Fortinet's security platform.

Scale indicators9 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Ascend Technologies: Mid-market managed IT, cloud, and cybersecurity services provider with Microsoft-centric delivery; competes for similar mid-sized business customers as Contego.
• BlueAlly: Managed IT services and cybersecurity provider focused on SMB and mid-market clients with co-managed and outsourced IT offerings comparable to Contego's portfolio.
• Centre Technologies: Dallas-headquartered managed IT, cybersecurity, and cloud services provider serving SMB and mid-market clients across Texas; the most geographically and operationally comparable peer to Contego.
• Ntiva: National managed IT, cybersecurity (MDR/SOC), and cloud services MSP serving SMB and mid-market customers with similar tiered security and co-managed offerings to Contego.
• Dataprise: Large national MSP offering managed IT, cybersecurity, backup/DR, and cloud services to mid-market clients; comparable business model and service portfolio to Contego.
• Integris: PE-backed national managed IT and cybersecurity provider with strong Microsoft, security operations, and co-managed IT practices competing directly in Contego's segment.
• Corsica Technologies: Managed IT, cybersecurity (MDR/SOC), and compliance services firm targeting mid-market and regulated industries, overlapping Contego's healthcare, financial, and manufacturing verticals.
• NetGain Technologies: Regional managed IT and cybersecurity MSP serving SMB and mid-market organizations with co-managed and fully outsourced IT, closely matching Contego's service model.
• BlackPoint IT Services: Managed IT, cybersecurity, and cloud services firm serving SMB and mid-market organizations; comparable managed services, security stack, and Microsoft-centric delivery.

Regional players

• RedNight Consulting: Regional cybersecurity and managed IT services provider focused on compliance (CMMC, NIST) for defense and mid-market clients, overlapping Contego's CMMC-aligned AI and managed security work in a different geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/contego-solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Contego Solutions