Juniper

What Juniper does

Juniper is a not-for-profit aged care provider headquartered in Balcatta, Perth, established as an agency of the Uniting Church in Western Australia around 1949-1950. The company operates the largest Residential Aged Care footprint in Western Australia, with 24 homes spanning the Perth metropolitan area and regional centres including Albany, Geraldton, Katanning, Northam, and the Kimberley. It also operates 12 Retirement Living villages, two Day Therapy Centres (Karrinyup North and Bentley South), Home Care services across Perth and regional WA, and Transition Care Program sites supporting post-hospital recovery.

The core technology is operational rather than digital: in-house clinical teams comprising nurses, physiotherapists, occupational therapists, and podiatrists deliver care; Microsoft Teams underpins the Juniper Connect video calling service for residents and families; and customer acquisition flows through the My Aged Care government portal. Juniper's product portfolio covers Residential Aged Care (24/7 nursing, dementia and palliative care, allied health), Home Care under the new Support at Home framework (clinical, independence, and everyday living services across eight funding classifications plus restorative and end-of-life pathways), Retirement Living (villas, units, and apartments under lease-for-life or capital/non-capital share contracts), and the Transition Care Program (short-term post-hospital support up to 12 weeks).

Revenue is generated from multiple streams: Commonwealth Government subsidies and means-tested supplements through My Aged Care, residential accommodation payments (Refundable Accommodation Deposits and Contributions, Daily Accommodation Payments and Contributions, Basic Daily Fee, Hotelling Supplement), Retirement Living entry costs, ongoing fortnightly service fees, and capped exit fees (maximum 25% of entry costs after six years), plus Transition Care Program daily fees (AU$13.75/day at home; AU$66.80/day in residential settings). Customer satisfaction metrics from Juniper's 2025 independent survey report 95% feeling valued, 95% citing friendly and caring staff, 94% feeling understood, and 94% overall resident satisfaction, supporting a quality-led positioning within Western Australia's aged care sector.

Name

Juniper

Legal name

Juniper – A Uniting Church Community

Website

https://juniper.org.au

Company type

Private

Founded year

1950

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Juniper is a Perth-based not-for-profit aged care provider and Uniting Church agency operating 24 Residential Aged Care homes, 12 Retirement Living villages, and Home Care services across Western Australia for older Australians and their families.

Ownership category

akta.pro rank

Product category

Aged Care Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

akta.pro secondary industries

Companion Care & Social Support (non-clinical) (HLADAGAB), Social Adult Day Care (Non-Medical Supervision & Activities) (HSABANAA), Behavioral Health–Capable Assisted Living (Mental Health/SUD Support) (HLADABAI), Chronic Care & Complex Care Management (HSABAIAD)

Keywords

• Aged care services
• Residential aged care
• Home care support
• Retirement living villages
• Senior care facilities

Headquarters

HQ city

Perth

HQ country

Australia

HQ region

Oceania

Offices25 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Subsidies and Funding: Juniper receives substantial government funding through My Aged Care for residential aged care, home care (Support at Home), Commonwealth Home Support Programme (CHSP), and Transition Care Program. The Australian Government provides subsidies based on means-tested assessments of residents and customers.
2. Residential Aged Care Accommodation and Fees: Revenue from accommodation payments including Refundable Accommodation Deposit (RAD), Refundable Accommodation Contribution (RAC), Daily Accommodation Payment (DAP), and Daily Accommodation Contribution (DAC). Additional revenue from Basic Daily Fee, Hotelling Supplement, and Non-clinical Care Contribution based on means assessment.
3. Retirement Living Contracts: Revenue from entry costs (ingoing costs), ongoing service and maintenance costs (fortnightly payments), and exit fees (capped at 25% of entry costs after six years). Properties offered through lease-for-life, capital share, or non-capital share contracts.
4. Transition Care Program Fees: Basic Daily Fee for Transition Care Program services: $13.75/day for services in customer's own home, $66.80/day for services within a residential aged care home (including bedroom with ensuite and meals).

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

Juniper is a non-profit aged care provider operating in Western Australia, delivering residential aged care across 24 homes, in-home care services (Support at Home), retirement living across 12 villages, and a Transition Care Program. As an agency of the Uniting Church in Western Australia, it serves older adults requiring varying levels of daily living support, dementia care, palliative care, and independent retirement living.

Product overview

Juniper is a non-profit aged care provider offering a comprehensive portfolio of services for older Western Australians. The core offerings include Residential Aged Care (24 homes providing 24/7 nursing and specialized care including dementia and palliative services), Home Care/Support at Home (government-funded in-home services across clinical, independence, and everyday living categories), Retirement Living (12 independent living villages with purchase and rental options), and a Transition Care Program (short-term post-hospitalization support). Supporting these are Day Therapy Centres offering allied health services, Juniper Connect video calling, the DINE dining program, and the Commonwealth Home Support Programme. The organization is an agency of the Uniting Church in Western Australia and operates as one of WA's largest non-profit aged care providers with a 75-year history.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Aged Care 24-hour residential care for older adults who can no longer live independently, providing accommodation, meals, personal care, clinical nursing, dementia care, and palliative care across 24 homes in Western Australia.
• Home Care (Support at Home) In-home care services that allow older adults to remain living at home, including personal care, domestic assistance, nursing, allied health, and social support delivered under the Australian Government Support at Home program.
• Retirement Living Independent retirement accommodation across 12 villages in Western Australia, designed for older adults who can live independently with access to community amenities and optional care services.
• Transition Care Program Short-term, restorative care program providing therapy and nursing support for older adults transitioning from hospital back to their home or to a residential aged care setting.

Quantifiable outcome

• 95% of Juniper customers feel valued (Juniper independent customer experience survey 2025)
• +7 more outcomes

Named customers15 records

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Amana Living: WA-based non-profit aged care provider operating residential care homes, retirement villages, and home care across Perth and regional WA — directly overlapping Juniper's geography, service mix, and not-for-profit positioning.
• BaptistCare WA: Western Australian arm of a national non-profit providing residential aged care, home care, and retirement living — competes head-to-head with Juniper for government referrals and retirement village customers in WA.
• Southern Cross Care (WA): Catholic-affiliated non-profit offering residential aged care, home care, and retirement living across WA — comparable mission-driven model and overlapping service portfolio.
• Hall & Prior: WA-headquartered aged care provider operating residential homes and home care services — comparable operational scale and regional focus in Western Australia.

Broad incumbents

• Regis Healthcare: ASX-listed national residential aged care operator with ~70 homes — comparable core residential aged care offering but operates across multiple states with public-market capital access.
• Estia Health: ASX-listed residential aged care provider with homes across multiple Australian states — directly comparable residential service model though larger and geographically broader than Juniper.
• Bolton Clarke: One of Australia's largest non-profit aged care and retirement living providers, offering residential, home care, and retirement services nationally — comparable diversified service portfolio with broader geographic reach.
• Mercy Health: Catholic not-for-profit operating residential aged care, home care, and retirement living across multiple states — comparable faith-based, not-for-profit aged care model with larger geographic footprint.
• Catholic Healthcare: National non-profit aged care provider offering residential care, home care, and retirement living — comparable mission-aligned, multi-service aged care model operating across multiple states.
• Uniting (Uniting NSW.ACT): Uniting Church-affiliated non-profit operating residential aged care, home care, and retirement living — sister agency to Juniper's Uniting Church WA affiliation with directly comparable governance and service ethos.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UC7m8Z8hSXFWy-4Ub7gPTUfA
• Facebookfacebook.com/JuniperAgedCare
• LinkedInlinkedin.com/company/juniper-aged-care
• Instagraminstagram.com/juniperagedcare
• Xx.com/junipercares

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Juniper