SCC

What SCC does

Southern Cross Care WA (SCCWA) is a Western Australian not-for-profit aged care and community services organization founded in 1966 by the Order of the Knights of the Southern Cross, headquartered in Rivervale, Perth. It operates an integrated care continuum serving more than 3,000 Western Australians annually through 1,000+ employees and 170 volunteers, comprising 8 residential aged care homes, 7 retirement villages, 3 respite centres, 3 Community Options mental health residential sites, a Health and Wellness Centre in East Fremantle, and Southern Cross Housing managing 359 community housing dwellings for over-55s on low to moderate incomes. Service lines span residential aged care, home care, retirement living, dementia care, mental health support, disability support, transition care, palliative care, and homelessness housing.

The organization generates revenue through a diversified mix of government funding streams and private payments. Federal and WA State Government programs form the core: Home Care Packages, the Commonwealth Home Support Programme, the Support at Home program, NDIS pricing schedules, Mental Health Commission contracts, and Department of Communities housing subsidies. Residential aged care combines a government-set basic daily fee, means-tested care fees, and either a Refundable Accommodation Deposit (RAD) or Daily Accommodation Payment (DAP). Retirement Living uses a Lease for Life model with in-going contributions (e.g., A$500,000 for a Faulkner Park Estate villa) and ongoing service fees plus a Deferred Management Fee of 1.25% per annum. Respite services and self-funded private clients are priced on a usage basis (e.g., A$250/day centre-based day respite).

The go-to-market is relationship-driven rather than commercial, relying on government assessment pathways (My Aged Care, ACAT, NDIA, Mental Health Commission referrals), hospital discharge partnerships (Transition Care Program), facility tours, and community engagement through Consumer Advisory Committees. The technology base is standard healthcare clinical documentation, care management, and emergency response systems with no disclosed proprietary AI or technology products; the operating model is labor- and clinically-intensive. The current leadership team, assembled largely between 2021 and 2026, is executing a 2023-27 Strategic Plan alongside a 2025 Reflect Reconciliation Action Plan endorsed by Reconciliation Australia.

Name

SCC

Legal name

Southern Cross Care WA

Website

https://scrosswa.org.au

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Southern Cross Care WA is a not-for-profit aged care and community services provider in Western Australia, operating 8 residential homes, 7 retirement villages, home care, mental health, disability, and community housing programs for over 3,000 clients and residents.

Ownership category

akta.pro rank

Product category

Aged Care Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Assisted Living Facilities for the Elderly (623312), Continuing Care Retirement Communities (623311), Home Health Care Services (6216), Services for the Elderly and Persons with Disabilities (62412), Other Residential Care Facilities (6239)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Social Services (8300), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Companion Care & Social Support (non-clinical) (HLADAGAB)

akta.pro secondary industries

Emergency / On-Demand Respite Care (HSABAGAD), Post-Diagnosis Transition & Hospital-to-Home Dementia Support (HSABAEAL), Post-Discharge Non-Medical Transitional Support (after hospital/SNF) (HLADAGAJ), Senior & Transitional Monthly Housing (THAMAFAJ)

Keywords

• Aged care services
• Residential aged care
• Retirement living
• Home care services
• Community housing

Headquarters

HQ city

Perth

HQ country

Australia

HQ region

Oceania

Offices22 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Government-Funded Home Care: Services funded through Home Care Packages (HCP), Commonwealth Home Support Programme (CHSP), and Support at Home program. Government subsidies cover clinical services, independence support, and everyday living services based on aged care assessments.
2. Mental Health Services Funding: All mental health services are funded through the Mental Health Commission. Community Options attracts a fortnightly fee of $884.94. Community Mental Health and Family and Carers programs are fully funded by the Mental Health Commission.
3. NDIS Disability Support: Registered NDIS provider offering Core Supports including Assistance with Daily Living and Social and Community Participation. Fees determined by NDIS/NDIA pricing guide.
4. Retirement Living - Lease for Life: Residents purchase villas under a Lease for Life arrangement, paying an ongoing contribution based on market value. Upon termination, the villa is released to a new resident who benefits from the full market value. Monthly service fees cover operating costs, maintenance, and village amenities.
5. Residential Aged Care: Fees include basic daily fee (set by government), means-tested care fee, accommodation costs (Refundable Accommodation Deposit or Daily Accommodation Payment), and additional service fees for premium options.
6. Southern Cross Housing - Community Housing: Subsidised rental housing for people over 55. Rent calculated at 25-30% of household income. Properties managed include owned, Department of Communities managed, and City of Belmont managed dwellings.
7. Private/Self-Funded Services: Flexible options for clients who need support while waiting for government funding or prefer to pay privately. Respite services available as casual and ongoing private services.

Pricing tiers

Go-to-market motion2 records

Distribution channels8 records

Marketing channels7 records

Core offering

Southern Cross Care WA delivers an integrated continuum of aged care, retirement living, home care, mental health, disability support, and community housing services to older Australians and vulnerable adults across Western Australia. Services are delivered through eight residential aged care homes, seven retirement villages, home-based care packages, three respite centres, and community housing dwellings, supported by allied health and wellness facilities. Operations are primarily funded through government programs (Home Care Packages, NDIS, Mental Health Commission) with supplementary private-pay options.

Product overview

Southern Cross Care WA is a not-for-profit aged care and community services organization offering a comprehensive portfolio of interconnected care services. The core offerings span residential aged care (8 homes), home care, retirement living (7 villages), and respite care, supplemented by specialized services including dementia care, mental health support, disability support, Southern Cross Housing, and Health and Wellness. The organization also provides the Transition Care Program for post-hospital recovery and a Dementia Retreat for early-stage dementia education. Services are delivered through government-funded programs (NDIS, Home Care Packages, Mental Health Commission) and private pay options, with the Health and Wellness Centre providing fee-for-service allied health. The portfolio operates as an integrated care ecosystem allowing clients to transition between service levels as their needs evolve.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Aged Care Purpose-built residential homes providing 24/7 clinical and personal care for elderly residents across 8 locations in metropolitan Perth and regional WA, with private rooms, communal areas, and emergency call systems. Includes dementia support, palliative care, and allied health services.
• Home Care
• Retirement Living
• Respite Care
• Dementia Care
• Mental Health Support
• Disability Support
• Southern Cross Housing
• Health and Wellness
• Transition Care Program
• Dementia Retreat
• Pastoral Care
• Palliative Care
• Housing the Homeless Program

Quantifiable outcome

• Over 3,000 clients and residents served annually
• +2 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• Department of Communities (WA)coreStrategic or Co-development PartnerSouthern Cross Housing operates as a registered community housing provider under the Department of Communities, managing properties and providing affordable housing for people over 55 on low to moderate incomes. SCH manages over 350 dwellings including owned, Department managed, and City of Belmont managed properties.
• Mental Health Commission (WA)coreStrategic or Co-development PartnerAll SCCWA mental health services are funded through the Mental Health Commission. The Commission funds Community Options residential program, Community Mental Health in-home support, and Family and Carer Support programs with the goal of keeping people with mental health conditions in the community and out of hospital.
• My Aged CarecoreStrategic or Co-development PartnerGovernment-mandated assessment and referral system for aged care services. SCCWA services are accessed through My Aged Care assessment processes including ACAT assessments for residential care and care planning through My Aged Care Support Plans.
• North Metropolitan Mental Health ServicecoreStrategic or Co-development PartnerClinical support partner for Community Options residential mental health program. Provides ongoing clinical oversight and support for clients with persistent and severe mental illness transitioning to community living.
• Royal Perth Bentley Group Mental Health ServicecoreStrategic or Co-development PartnerClinical support partner for Community Options residential mental health program. Collaborative partnership providing clinical support for clients with complex mental health needs.
• Aged Care Assessment Team (ACAT)coreStrategic or Co-development PartnerACAT conducts assessments to determine eligibility for residential aged care and respite services. Made up of medical, nursing and allied health professionals who visit individuals to assess care needs.
• Dementia Support AustraliaminorStrategic or Co-development PartnerBehaviour support plan framework provider referenced for dementia care services. SCCWA staff use best practice care principles outlined by Dementia Australia and Dementia Support Australia for developing personalised behaviour support plans.
• National Disability Insurance Agency (NDIA)coreStrategic or Co-development PartnerSCCWA is a registered NDIS provider offering Core Supports to participants with psychosocial disability. NDIS funding may cover Support Coordination, Core Supports, and Capacity Building Supports.
• Commonwealth Rent AssistanceminorStrategic or Co-development PartnerCommonwealth payment administered through Services Australia to help eligible tenants with rental costs. Most Southern Cross Housing tenants are entitled to CRA which reduces their effective rental burden.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• St Vincent's Care Services: Catholic not-for-profit operator of residential aged care, retirement living and home care across QLD, NSW and VIC. Comparable integrated service model and government funding dependence.
• Brightwater Care Group: Western Australia-based not-for-profit provider of residential aged care, home care, retirement living and disability services. The closest like-for-like operator in WA, and explicitly named in the prior employment histories of SCCWA's CFO and COO.
• Mercy Health Australia: National Catholic not-for-profit operating residential aged care, home care and retirement living across multiple states. Directly comparable to SCCWA's residential/home/retirement portfolio; named in CEO Clare Grieveson's prior role as Group Executive Director and CEO Health Services.
• Uniting AgeWell: Not-for-profit operator of residential aged care, home care, retirement living and dementia services across Victoria and Tasmania. Highly comparable continuum-of-care model with similar government funding reliance.
• Amana Living: WA-based not-for-profit offering residential aged care, home care, retirement villages and dementia services. Highly comparable service mix and geographic footprint to SCCWA, including regional WA presence.
• Bolton Clarke: One of Australia's largest not-for-profit aged care providers, operating residential aged care, retirement living, home care, dementia and allied health services nationally. Closest large-scale analogue to SCCWA's full continuum model.
• BaptistCare: Faith-based not-for-profit operating residential aged care, home care, retirement living, disability and mental health services across multiple states. Directly comparable service portfolio and funding mix (HCP, NDIS, CHSP).
• MercyCare: Western Australian Catholic not-for-profit providing aged care, disability, mental health and community services. Direct comparable in mission, funding mix (including NDIS and HCP) and integrated service model; named in CFO Bret Campbell's prior career.

Broad incumbents

• Aveo Group: ASX-listed owner/operator of retirement villages and senior living across Australia. Comparable in retirement living operating model (Lease for Life-style arrangements) but for-profit and not focused on residential aged care or community services.
• Regis Healthcare: ASX-listed residential aged care provider operating ~70 homes nationally. Overlaps with SCCWA on residential aged care delivery but is a for-profit, single-segment operator without home care, retirement village or community housing exposure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@SouthernCrossCareWA
• Instagraminstagram.com/southerncrosscarewa
• Xx.com/scrosswa
• Facebookfacebook.com/southerncrosscarewa

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SCC