Iconet

What Iconet does

Iconet is a privately-held French managed IT services provider (Société Iconet SASU) founded in 2015 by Rémi Maillard and headquartered at 6 rue Raspail, Levallois-Perret. The company sells infogérance and IT maintenance contracts to small and medium businesses (PMEs) of 10 to 100+ employees in the Île-de-France region, particularly Hauts-de-Seine (92) and Paris, with a sales-led, field-based go-to-market built around free on-site IT audits, same-day critical-incident response (sub-4-hour on-site, sub-15-minute support) and dedicated technicians rather than anonymous call-center triage. Core products include managed IT support (Infogérance / Contrats de Maintenance) starting at €25 HT/month/user, security services (audits, ANSSI-aligned cybersecurity, ESET EDR, incident response), Synology NAS backup, Ubiquiti UniFi networking, 3CX VOIP with SIP trunking, Apple Mac/Windows hybrid environments under MDM, Microsoft 365 deployment, and a fractional DSI (DSI Externalisé) offering.

The underlying technology stack is partner-driven rather than proprietary: Iconet is a Microsoft Partner, Apple Consultants Network member, Synology Silver Partner, 3CX Advanced certified installer, ESET Technical certified, and recognized UniFi integrator, with staff holding CompTIA Security+ and ITIL 4 Foundation certifications; primary integration tools include Jamf/Kandji for Apple MDM, Microsoft Active Backup for Business on Synology, TeamViewer for remote support, and WhatsApp/Teams/Exchange integration through 3CX. The business model blends recurring subscription revenue (managed services, VOIP, rental, leasing) with hardware resale and project-based professional services; customer logos include Recommerce Solutions (200+ employees), ASIEM (1,500-user WiFi deployment), MPP, Neuradom, ABC Photo Déco, Climbing District, ETS Protection and Cabinet Lynn Consulting, with the company claiming ~100 active clients. No external funding has been raised; the firm is bootstrapped and profitable at small scale, with no disclosed revenue and headcount reported as 1-10.

Name

Iconet

Legal name

Société Iconet SASU

Website

https://iconet.fr

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Iconet is a privately-held French managed IT services provider (SASU, founded 2015, Levallois-Perret) selling infogérance, maintenance contracts, cybersecurity, networking, VOIP and hardware financing to small and medium businesses in Île-de-France, with a sales-led model built on free on-site audits and sub-4-hour emergency response.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Management Services (8741)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Strategy & IT Advisory (BPAEAAAA), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

Keywords

• Managed IT services
• IT infrastructure management
• Cybersecurity services
• Network deployment
• VOIP telephony

Headquarters

HQ city

Levallois-perret

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services / Infogérance: Monthly subscription contracts providing unlimited IT support, helpdesk, server administration, security monitoring, backup supervision, and emergency on-site interventions. Pricing starts at €25 HT/month per user with volume discounts available.
2. Hardware Sales: Sale of computers, laptops, networking equipment, servers, NAS, printers, peripherals, cables, and software. Multi-brand reseller (Lenovo, Apple, Dell, HP, etc.) offering both new and lease-purchase options.
3. Equipment Leasing: IT equipment financing through partner financial institutions over 24, 36, or 48 months. Covers all brands and configurations of computers, laptops, smartphones, tablets, servers, and software licenses.
4. Equipment Rental: Short-term rental of computers and laptops on 12, 24, or 36 month terms, starting at €25 HT/month for basic models.
5. VOIP Telephone Services: 3CX telephone system installation and SIP subscription services. SIP trunking at €19.90 HT/month for unlimited calls to French fixed/mobile lines and 100 international destinations. 3CX software license as part of bundled offering.
6. Professional Services: Installation, configuration, and deployment services for networks, servers, NAS, workstations, and software. On-site interventions, project management, and training services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Iconet provides outsourced IT infrastructure management (Infogérance) and maintenance contracts for small and medium businesses in Île-de-France, covering helpdesk support, server administration, security monitoring, backup supervision, and emergency on-site interventions. It complements these managed services with hardware procurement, IT equipment leasing and rental, 3CX VOIP telephony deployment, Ubiquiti UniFi network installation, Synology NAS backup solutions, and outsourced CIO (DSI externalisé) advisory services. The company also delivers cybersecurity audits and incident response built on Microsoft 365, Apple, ESET and Synology technology ecosystems.

Product overview

Iconet is a managed IT services provider offering a comprehensive portfolio of IT infrastructure, security, and productivity services for SMEs in Île-de-France. The core offering centers on Infogérance (managed IT services) and Contrats de Maintenance (maintenance contracts) supplemented by specialized modules including Cybersécurité (cybersecurity), Audit de Sécurité (security audits), and DSI Externalisé (outsourced CIO). Key product categories include VOIP 3CX (telephony), NAS Synology (storage/backup), Réseau UniFi (networking), and Visioconférence (videoconferencing). The company also offers hardware procurement and financing through Leasing and Location sub-brands. Additional services include Maintenance Mac for Apple environments and Microsoft 365/Copilot for productivity and AI enablement.

Differentiator

Problem solved

Functional benefit

Products and services

• Infogérance (Managed IT Services) Complete outsourced IT infrastructure management service for small and medium enterprises in Île-de-France, including helpdesk support, server administration, security monitoring, backup supervision, and emergency on-site interventions.
• Contrats de Maintenance (IT Maintenance Contracts) Subscription-based IT support contracts providing unlimited helpdesk access, a dedicated technician familiar with the client's infrastructure, remote assistance, and guaranteed on-site intervention within 4 hours for critical issues. Starting at €25 HT per user per month.
• Cybersecurity Services (Cybersécurité)

Quantifiable outcome

• Emergency response within 4 hours for critical incidents in 92/75 departments
• +4 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability3 records

Feature3 records

Partnerships

13 partnerships are on record, tiered core, major and minor.

• MicrosoftcoreTechnology or IntegrationIconet is a certified Microsoft partner specializing in Microsoft 365 deployment, configuration, and management. They handle Teams, Outlook, SharePoint, and Copilot implementations for business clients. The partnership includes Microsoft Azure integration capabilities.
• Ubiquiti UniFicoreTechnology or IntegrationIconet designs and deploys UniFi network infrastructure including WiFi 7 access points, Dream Machine routers/firewalls, and Pro Max switches. They are recognized as a local expert in UniFi solutions for enterprise WiFi mesh networks.
• SynologycoreTechnology or IntegrationIconet holds Synology Silver Partner status and specializes in NAS deployment for backup, file sharing, and disaster recovery. They have deployed over 100 Synology DiskStation and RackStation units with zero failures. Services include Active Backup for Business configuration and Synology C2 cloud backup.
• 3CXcoreTechnology or IntegrationIconet is a 3CX Advanced certified installer providing VOIP telephone system deployment. They configure 3CX standards, install desktop phones and softphone applications, and provide ongoing support. They offer SIP trunking services bundled with 3CX installations.
• ApplecoreTechnology or IntegrationIconet is part of the Apple Consultants Network, specializing in Mac deployment and management for businesses. They offer Apple Business Manager integration, MDM configuration (Jamf, Kandji), and FileVault encryption deployment.
• LenovomajorChannel Partner/ Reseller/ DistributorIconet is an authorized Lenovo reseller offering ThinkBook, ThinkPad, and workstation products for businesses. They recommend Lenovo hardware for corporate laptop standardization and lease these devices to clients.
• ESETmajorTechnology or IntegrationIconet holds ESET Technical Certification and deploys ESET antivirus and endpoint detection solutions for business clients. They provide installation, configuration, and ongoing support for ESET security products.
• YealinkminorChannel Partner/ Reseller/ DistributorIconet resells and installs Yealink VOIP phones, meeting room systems, and conference audio equipment as part of their unified communications offerings.
• LogitechminorChannel Partner/ Reseller/ DistributorIconet resells Logitech conference cameras, video meeting room equipment, and peripherals as part of their videoconferencing solutions.
• CompTIAcoreOthersIconet staff hold CompTIA Security+ certifications, demonstrating cybersecurity expertise. They reference this certification as a credential for conducting security audits for clients.
• ANSSI (Agence Nationale de la Sécurité des Systèmes d'Information)majorOthersIconet references ANSSI certification and guidelines in their security audit practices. ANSSI is the French national cybersecurity agency providing frameworks for enterprise security.
• Cybermalveillance.gouv.frmajorOthersIconet is listed as a referenced cybersecurity service provider on Cybermalveillance.gouv.fr, the French government platform helping businesses prevent and respond to cyber threats.
• ITILminorOthersIconet holds ITIL 4 Foundation certification, demonstrating adherence to IT service management best practices for their managed services operations.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Koesio: French IT services group formed via the roll-up of regional MSPs (including Helpline). Operates managed IT, cloud, and cybersecurity services for SMEs and mid-market across France — directly competing for the same PME infogérance RFPs as Iconet but at national scale.
• SPIE ICS: Digital services arm of the SPIE group providing managed IT, workplace, cloud, and cybersecurity services to French enterprises and public sector — a much larger incumbent that overlaps with Iconet's infogérance and Microsoft 365 service lines.
• SCC France: Large European IT services and distribution group with a French operation covering hardware procurement, managed services, and workplace support — overlaps with Iconet's hardware resale and IT support contracts.
• Econocom: European digital transformation and IT services group with strong presence in France offering managed workplace, financing/leasing, and cybersecurity — directly comparable to Iconet's combination of IT equipment leasing and managed services.
• Computacenter: Large European IT infrastructure and services provider with French operations covering workplace, managed services, and enterprise hardware — competes for the same SME/Mid-market managed-service RFPs as Iconet.
• Capgemini: Global IT services and consulting giant with significant French presence; its Microsoft/cloud, workplace, and cybersecurity practices serve enterprise and mid-market segments adjacent to Iconet's PME positioning.

Direct peers

• ADISTA: French managed-services and cloud-hosting provider focused on SMEs and mid-market, offering infogérance, cybersecurity, networks, and Microsoft 365 deployments — a near-direct peer to Iconet's core offering, but with broader geographic coverage and hosting infrastructure.
• Helpline: French MSP (now part of Koesio) specializing in IT outsourcing, user support, and infrastructure management for SMEs. Closely comparable service catalog to Iconet including helpdesk, managed services, and Microsoft/cloud deployments.
• Evolix: French managed-hosting and IT services firm focused on SMEs with Linux/Unix expertise, infrastructure management, and managed services — comparable in size and SMB target market to Iconet, though stronger on hosting than on-site Mac/PC support.
• Hub One: French IT services and managed-network operator (subsidiary of ADP Group) serving SMEs and mid-market with managed IT, networks, and mobility — comparable service mix to Iconet, with particular strength in WiFi and network deployments.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Iconet_fr

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Iconet