MC Services
MC Services is a Wisconsin-based managed IT services and cybersecurity provider serving 157+ SMB, mid-market, and enterprise clients across healthcare, education, manufacturing, and other regulated verticals from five U.S. offices.
- Company typePrivate
- Founded1998
- HeadquartersPewaukee, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What MC Services does
MC Services is a privately held managed IT services and cybersecurity provider headquartered in Pewaukee, Wisconsin, founded circa 1998 and operating for over 27 years. The firm supports 157+ customers across the United States from five physical offices (Pewaukee, Milwaukee, Waukesha, Las Vegas, and Vernon Hills) and serves a vertical mix that includes healthcare, pharma/medical technology, education, manufacturing, legal, construction, professional services, non-profit, and real estate, with buyers ranging from small businesses through enterprise customers.
The company's product portfolio is anchored in two core lines: Managed IT Services (24/7 helpdesk, remote and on-site support, server administration, IT strategy, backup/DR, VoIP) and Fully Managed Cybersecurity (SIEM, Managed SOC, MDR, network and endpoint security, IDS/IPS, and managed firewall). It is differentiated by senior vendor certifications from Apple, Jamf (200/300/370), Microsoft (M365/Azure/SharePoint), and Cisco, enabling specialized Apple/Jamf device management alongside conventional Microsoft and Cisco infrastructure work. Supporting offerings include Private and Managed Cloud, co-location, web/FileMaker hosting, IT outsourcing under tiered TechProtect plans, and custom software and iOS app development.
MC Services generates revenue through recurring managed services subscriptions (Essential, Advanced, and Premier tiers), prepaid block-time support packages, project-based professional services, and recurring hosting/cloud infrastructure fees. Go-to-market is sales-led and regional — direct enterprise field sales for larger accounts, inside sales for mid-market, self-serve web tools for SMB — supplemented by partner referrals from Apple, Jamf, and Microsoft. Support is delivered via a combination of remote helpdesk, on-site dispatch, and a local call center, with a stated under-1-hour response SLA and 99.9% uptime guarantee.
MC Services firmographics
Firmographics- Name
- MC Services
- Legal name
- MC Services
- Website
- https://mcservices.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- MC Services is a Wisconsin-based managed IT services and cybersecurity provider serving 157+ SMB, mid-market, and enterprise clients across healthcare, education, manufacturing, and other regulated verticals from five U.S. offices.
- Ownership category
- akta.pro rank
MC Services industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Identity & Access Management (IAM) Managed Services (BPAEADAE)
Keywords
Where MC Services is headquartered
LocationHeadquarters
- HQ city
- Pewaukee
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
MC Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- Managed IT Services: Recurring managed services revenue from ongoing IT support, monitoring, maintenance, and management. Plans include Essential, Advanced, and Premier tiers providing flexible coverage options.
- Block Time Support: Prepaid support hours purchased in blocks ($5,000, $10,000, $20,000, $30,000) providing on-demand access to expert guidance without long-term contracts.
- Professional Services: One-time services including custom software development, IT strategy consulting, training, and project-based implementations.
- Cloud and Hosting Services: Web hosting, co-location, FileMaker hosting, and cloud services providing recurring infrastructure revenue.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Essential Plan - Core managed IT support |
| Subscription | Monthly | Advanced Plan - Enhanced protection |
| Subscription | Monthly | Premier Plan - Full service coverage |
| Subscription | Pay-as-you-go | Prepaid Block Time - $5,000 block |
| Subscription | Pay-as-you-go | Prepaid Block Time - Larger blocks |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
MC Services product offering
Product offeringCore offering
MC Services is a managed IT services provider that delivers 24/7 helpdesk support, fully managed cybersecurity (SIEM, SOC, MDR, firewall), private and managed cloud services, Microsoft and Apple/Jamf device management, VoIP, custom software development, and web/co-location/FileMaker hosting. The company serves small, mid-sized, and enterprise clients primarily in Wisconsin and nationwide through tiered subscription plans (Essential, Advanced, Premier) and prepaid block-time support, backed by a 90-day service warranty and 99.9% uptime guarantee.
Product overview
MC Services is an IT managed services provider offering a comprehensive portfolio of technology solutions. The core offerings include Managed IT Services (covering helpdesk, remote/on-site support, server administration, IT strategy) and Fully Managed Cybersecurity (including SIEM, Managed SOC, MDR, network/endpoint security). The company provides specialized Microsoft Solutions (M365, SharePoint, Azure) and Apple & Jamf Support. Additional services span cloud solutions (Private Cloud, Managed Cloud), VoIP, IT Outsourcing with TechProtect plans, Training, Web Hosting, Co-Location, Filemaker Hosting, and Custom Software Development. All services are delivered through flexible tiered plans (Essential, Advanced, Premier) with local support, quarterly reviews, and 90-day service warranties.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Comprehensive IT management including 24/7 monitoring, helpdesk support, remote and on-site assistance, server administration, IT asset management, employee onboarding/offboarding, and IT strategy services for small, mid-sized, and enterprise clients.
- Fully Managed Cybersecurity Complete security management including SIEM, Managed SOC, MDR (Managed Detection & Response), network security, endpoint security, IDS/IPS, managed firewall, email security, cloud cybersecurity, and vulnerability scanning.
- IT Helpdesk 24/7/365 IT helpdesk support with rapid response times (under 1 hour during business hours), end-user support, and technical troubleshooting for client organizations.
- Remote IT Support Remote technical support with certified technicians resolving 50% of issues within 4 hours, featuring proactive monitoring and multi-platform expertise.
- On-Site IT Support On-site technical support for businesses requiring in-person assistance with IT issues, server administration, and infrastructure management.
- IT Strategy Services Strategic IT planning including IT environment assessments, roadmap development, risk management, vendor selection support, and quarterly strategy reviews.
- Microsoft Solutions Expertise in Microsoft technologies including Microsoft 365, SharePoint, and Azure cloud services with Microsoft certified engineers for enterprise and mid-market deployments.
- Apple and Jamf Support Certified Apple and Jamf support for Mac devices including deployment, configuration, MDM management, and everyday assistance, with Apple Business/School Manager expertise.
- Filemaker Hosting Claris Filemaker database hosting and support services for businesses running Filemaker solutions.
- Web Hosting Web hosting services with 99.9% uptime guarantee and reliable, secure data access.
- Co-Location Services Data center co-location services for businesses requiring physical server infrastructure.
- Custom Software Development Custom application, website, database, scripting, and iOS app development solutions for business clients.
- Training Services Technology training covering Windows, Apple, Jamf, and Claris Filemaker platforms for business clients.
- Mobile Device Management MDM services including Jamf and Microsoft Intune management for Apple and cross-platform mobile devices in enterprise environments.
Quantifiable outcome
- 50% of issues resolved within 4 hours
- +4 more outcomes
Companies that use MC Services
Customer profileNamed customers10 records
Segments13 records
Ideal customer profiles4 records
MC Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
MC Services partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- ApplecoreApple Certified trainers and technicians providing expert support for MacBooks, iMacs, iPads, and iPhones. MC Services serves as an Apple training center with certified professionals offering device setup, configuration, and ongoing maintenance.
- JamfcoreCertified Jamf partner with expertise across Jamf 200, 300, and 370 certifications for advanced Apple device management. Provides deployment, configuration, and everyday help for Apple environments.
- MicrosoftcoreMicrosoft Solutions Partner with certified engineers specializing in M365, Azure, SharePoint, and related Microsoft technologies for enterprise and mid-market deployments.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
MC Services competitors and assessment
Company assessmentDirect peers
- Ntiva: National MSP offering managed IT, cybersecurity (MDR/SIEM), cloud, and helpdesk services to SMB and mid-market clients. Direct competitor with overlapping service portfolio and similar customer-segment focus, but at materially greater scale.
- Dataprise: Mid-Atlantic-rooted national MSP delivering managed IT, cybersecurity, cloud, and helpdesk across SMB to enterprise. Closest functional peer with comparable service stack and recurring revenue model.
- VC3: Managed IT and cybersecurity provider serving municipalities and SMB/mid-market clients with similar helpdesk, managed cloud, and security offerings. Comparable in segment mix and recurring managed service model.
- BlackPoint IT Services: Mid-sized managed IT and cybersecurity firm serving SMB and mid-market clients with comparable helpdesk, cloud, and security service catalog. Operates in adjacent regional markets.
- CMIT Solutions: Franchise-based national MSP delivering managed IT, cybersecurity, and helpdesk to SMB clients across the U.S. Highly comparable service catalog and customer-segment profile.
- Entre IT: Managed IT and cybersecurity provider to SMB and mid-market clients with comparable recurring service plans and security overlay. Similar scale and customer profile.
Regional players
- Marco Technologies: Upper-Midwest managed IT, cloud, and connectivity provider headquartered in Minnesota. Direct geographic and service overlap with MC Services' Wisconsin base; competes for the same regional mid-market customers.
- Heartland Technology Solutions: Wisconsin-based IT managed services and cybersecurity firm with nearly identical regional focus and service portfolio. Most direct local competitor for Wisconsin SMB and mid-market accounts.
Broad incumbents
- TierPoint: National cloud, colocation, and managed services provider with deep hosting infrastructure. Overlaps MC Services' cloud, hosting, and colocation offerings at a much larger scale.
- Kyndryl: Global IT infrastructure services provider with managed cloud, security, and workplace services. Represents the large-incumbent competitive ceiling that regional MSPs increasingly face in mid-market bids.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
MC Services social profiles
Digital presenceMC Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
MC Services leadership team
Management profileNumber of profiles
MC Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MC Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MC Services
What does MC Services do?
MC Services is a managed IT services provider that delivers 24/7 helpdesk support, fully managed cybersecurity (SIEM, SOC, MDR, firewall), private and managed cloud services, Microsoft and Apple/Jamf device management, VoIP, custom software development, and web/co-location/FileMaker hosting. The company serves small, mid-sized, and enterprise clients primarily in Wisconsin and nationwide through tiered subscription plans (Essential, Advanced, Premier) and prepaid block-time support, backed by a 90-day service warranty and 99.9% uptime guarantee.
Is MC Services a public or private company?
MC Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was MC Services founded?
MC Services was founded in 1998. It employs 51 to 100 people.
Where is MC Services based?
MC Services is headquartered in Pewaukee, United States, in the North America region.
How does MC Services make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are block Time Support, professional Services and cloud and Hosting Services.
Who are MC Services's main competitors?
Direct peers on record are Ntiva, Dataprise, VC3, BlackPoint IT Services, CMIT Solutions and Entre IT. Regional players are Marco Technologies and Heartland Technology Solutions. Broad incumbents are TierPoint and Kyndryl.
Does MC Services have an API?
No public API is recorded for MC Services.
What industry is MC Services in?
MC Services's product category is Managed IT Services. Its primary akta.pro industry code is BPAEADAE, Identity & Access Management (IAM) Managed Services. Its NAICS code is 541513 and its SIC code is 7370.