Voice stamps

What Voice stamps does

VoiceStamps Inc. is a privately held enterprise IVR and telephony services provider founded in 2003 and headquartered in Richardson, Texas (Telecom Corridor). The company offers a catalog of 63+ services across 10 categories, anchored by three core product lines: Pay by Phone services (Bill Pay, QuickPay, and mid-call Credit Card Capture) for PCI-compliant phone payment collection; Recurring Billing Automation for subscription management; and Advice Line services (Solo, Teams, Enterprise) for per-minute pay-per-call advice businesses. The underlying platform is cloud-native with multi-carrier redundancy, a REST API with webhooks, 195+ pre-built IVR applications, and integration with Stripe Connect Standard (direct settlement to customer-owned accounts reducing PCI scope to SAQ A), plus Zoho Invoice live sync, Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, NetSuite, QuickBooks, Xero, ServiceNow, Zendesk, Freshdesk, Shopify, Zapier, Slack, Microsoft Teams, Zoom Phone, and multiple payment gateways.

VoiceStamps sells through a hybrid GTM combining self-serve website ordering with a product-led growth motion, Calendly-based demo booking, an inside-sales team reachable via a 1-866 number, a White Label Reseller Program ($499 setup + $499/mo), and a US-focused regional office network covering 100+ metro locations plus selected international markets (Canada, UK, Australia). Revenue is generated via a mix of monthly subscriptions ($4.95 to $499/mo), one-time setup fees ($1 to $999), per-transaction fees ($0.35-$0.75), per-minute Advice Line fees ($0.10-$0.20/min), and 2.9% + $0.30 standard card processing via Stripe. AI Voice Agents were introduced as a distinct product with claimed 99.2% speech recognition accuracy and 50+ language support, priced as an add-on ($49-$499/mo plus $0.19/min usage).

The customer base is concentrated in regulated and SMB segments: energy and utilities, healthcare, financial services, insurance, Medicare/TPV, telecommunications, professional services (legal, real estate, home services), nonprofits, and solo practitioners. The company maintains PCI DSS, HIPAA (BAA available), TCPA, SOC 1, SOC 2 Type II, ISO 27001, TSR, E-SIGN Act, and GDPR compliance, and is BBB A+ accredited. VoiceStamps is bootstrapped with no disclosed funding rounds, 1-10 employees, and no parent company, having operated independently since inception.

Name

Voice stamps

Legal name

VoiceStamps Inc.

Website

https://voicestamps.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

1–10 employees

Short description

VoiceStamps is a privately held US-based enterprise IVR and telephony services provider (founded 2003, Richardson TX) offering 63+ cloud-based pay-by-phone, AI voice agent, recurring billing, and call center services to regulated industries and SMBs across 100+ US locations.

Ownership category

akta.pro rank

Product category

Cloud IVR & Telephony Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computer Facilities Management Services (541513)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH), Voice Calling (VoIP) Apps (BPAMACAC)

Keywords

• Interactive voice response
• Pay by phone solutions
• AI voice agents
• PCI compliant payments
• Telephony payment processing

Headquarters

HQ city

Richardson

HQ country

United States

HQ region

North America

Offices22 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales

Revenue model

1. Subscription Services (Monthly Recurring): Monthly subscription fees for core services including Enterprise IVR Hosting ($99/mo), AI Voice Agents ($49/mo), Auto Attendant ($10-149.95/mo), and other IVR and telephony services. Billed monthly with setup fees ranging from $1-$499.
2. Setup/Implementation Fees: One-time setup fees for service activation ranging from $1 (API Access) to $799 (Advice Line Enterprise). Most services have associated setup costs ranging from $5-$799.
3. Per-Transaction Fees: Transaction-based fees for payment processing services. QuickPay charges $0.75/transaction. Capture charges $0.35-$0.75/transaction. Advice Line services charge $0.50/transaction plus per-minute rates ($0.10-$0.20/min).
4. Per-Minute Billing (Advice Line): Pay-per-call advice line services where advisors set rates from $0.99 to $9.99+/minute. VoiceStamps charges per-minute fees ($0.10-$0.20/min) plus transaction fees. Advisors receive payouts via Stripe with daily, weekly, or monthly deposit options.
5. Advice Line Plans: Solo Standard ($69.95/mo), Solo Pro ($89.95/mo), Teams ($169.95-$399/mo), Enterprise ($169.95/mo base + $10/extension/mo). Each tier includes different feature sets from single advisor to unlimited advisors.
6. Recurring Billing Automation: Subscription plans for subscription/membership management: Starter ($49/mo, up to 100 subscribers), Professional ($149/mo, up to 1,000 subscribers), Enterprise (custom, unlimited subscribers). Standard payment processing fees apply to each transaction (2.9% + $0.30 for cards).
7. Payment Suite Bundle: Bundle of Pay by Phone (Bill Pay), QuickPay, and Capture services: $599 setup (vs $848 separately), $149.95/mo (vs $199.85 separately), $0.40 blended transaction rate. Saves $249 on setup and ~$50/month.
8. White Label Reseller Program: Reseller program at $499 setup and $499/mo. Allows partners to white-label VoiceStamps services under their own brand.
9. API Access: REST API access for enterprise integrations at $1 setup (included) with monthly access included in service plans or available separately.
10. Professional Services: Professional Voice Talent ($15 setup), Web Design Matrix ($299/mo), Reviews Management ($49.95/mo).

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels9 records

Core offering

VoiceStamps is an enterprise IVR and telephony services platform that hosts cloud-based interactive voice response applications for businesses. Its primary offerings include Pay by Phone services (Bill Pay, QuickPay, Credit Card Capture) for PCI-compliant phone-based payment acceptance, Advice Line services for pay-per-call advisor monetization, and Enterprise IVR Hosting, AI Voice Agents, Auto Attendant, Appointment Reminders, Third-Party Verification, call recording, and Virtual PBX services. The platform integrates with Stripe, Zoho Invoice, QuickBooks, Salesforce, HubSpot, and other business systems via REST APIs.

Product overview

VoiceStamps is an enterprise IVR and telephony services platform offering 63+ services across 10 categories. The core platform includes Pay by Phone services (Bill Pay, QuickPay, and Credit Card Capture) for payment collection via automated phone systems, and Advice Line services (Solo, Teams, Enterprise) for per-minute pay-per-call advice businesses. Supporting these are IVR Services including Enterprise IVR Hosting, AI Voice Agents, Auto Attendant, and Appointment Reminders; Verification services for TPV compliance; Call Recording and Phone Services (Virtual PBX, SIP Trunking, Toll-Free Numbers); and additional services for messaging, analytics, web integration, and professional tools. The platform operates on a cloud-native architecture with 100+ US-based locations, providing 24/7 availability, PCI DSS compliance, HIPAA-ready configurations, and API access for custom integrations.

Differentiator

Problem solved

Functional benefit

Products and services

• Pay by Phone (Bill Pay) Account-based IVR payment system for utilities, billers and recurring billing customers. Callers enter account numbers and pay via keypad with PCI-compliant processing, balance lookup and instant confirmation. $350 setup + $69.95/mo plus per-transaction fees.
• Pay by Phone (QuickPay) One-time payment IVR for donations, event registrations and guest transactions without account lookup. Streamlined call flow with voice authorization recording for dispute protection and reported 92% payment completion rate. $350 setup + $69.95/mo.
• Pay by Phone (Capture)

Quantifiable outcome

• 40% reduction in late payments
• +10 more outcomes

Named customers14 records

Segments10 records

Ideal customer profiles8 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration26 records

AI capability11 records

Feature10 records

Partnerships

27 partnerships are on record, tiered core and secondary.

• StripecoreTechnology or IntegrationStripe Connect Standard integration for payment processing. Card tokens cloned directly to customer's connected Stripe account for direct fund settlement. VoiceStamps never holds customer funds. Includes $0 SetupIntent validation with no statement noise for customers.
• StripecoreTechnology or IntegrationPayment gateway integration for Pay by Phone services including QuickPay and Capture. Supports credit card, debit card, and ACH processing.
• Zoho InvoicecoreTechnology or IntegrationLive invoice sync via OAuth. Customer balances pulled in real-time during calls. Invoices marked paid automatically after payment capture. Per-org OAuth token isolation for multi-tenant deployments.
• QuickBooks OnlinesecondaryTechnology or IntegrationInvoice integration in active development. Will allow automatic invoice marking after payment capture.
• Authorize.netsecondaryTechnology or IntegrationPayment gateway integration for credit card processing in Pay by Phone services.
• NMI (Network Merchants Inc.)secondaryTechnology or IntegrationPayment gateway integration for payment processing in QuickPay service.
• USAePaysecondaryTechnology or IntegrationPayment gateway integration for payment processing in QuickPay service.
• PayPalsecondaryTechnology or IntegrationPayment gateway integration for Pay by Phone services.
• SquaresecondaryTechnology or IntegrationPayment gateway integration for Pay by Phone services.
• SalesforcecoreTechnology or IntegrationCRM integration for IVR systems and customer data management. Real-time customer data access for personalized interactions.
• HubSpotcoreTechnology or IntegrationCRM integration for lead management and customer data synchronization with IVR and voice agent systems.
• Zoho CRMcoreTechnology or IntegrationCRM integration for customer data access and management with IVR systems.
• Microsoft DynamicssecondaryTechnology or IntegrationERP/CRM integration for enterprise IVR systems and business data access.
• ZendesksecondaryTechnology or IntegrationSupport platform integration for AI Voice Agents and customer service automation.
• Google CalendarsecondaryTechnology or IntegrationScheduling integration for Advice Line Solo and appointment booking services.
• CalendlysecondaryTechnology or IntegrationScheduling integration for advice line and appointment services. Calendly used for demo booking.
• ShopifysecondaryTechnology or IntegrationE-commerce platform integration for AI Voice Agents supporting order status and customer inquiries.
• ZapiersecondaryTechnology or IntegrationAutomation integration connecting VoiceStamps services with 5,000+ business applications.
• SlacksecondaryTechnology or IntegrationNotifications and team communication integration for Advice Line and IVR services.
• MailchimpsecondaryTechnology or IntegrationEmail marketing integration for QuickPay payment confirmations and marketing campaigns.
• Microsoft TeamssecondaryTechnology or IntegrationCollaboration platform integration for Auto Attendant and business phone services.
• Zoom PhonesecondaryTechnology or IntegrationVoIP integration for business phone and collaboration services.
• XerosecondaryTechnology or IntegrationAccounting software integration for recurring billing automation and invoice management.
• QuickBookssecondaryTechnology or IntegrationAccounting integration for recurring billing and invoice sync in business services.
• ServiceNowsecondaryTechnology or IntegrationEnterprise service management integration for IVR and support automation.
• FreshdesksecondaryTechnology or IntegrationSupport platform integration for customer service and helpdesk automation.
• NetSuitesecondaryTechnology or IntegrationERP integration for enterprise businesses using VoiceStamps IVR and telephony services.

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Plivo: Plivo is a cloud communications platform offering voice, SMS, and IVR APIs aimed at developers and SMBs. It competes with VoiceStamps' API access and SIP trunking services at a similar price-and-complexity band for smaller deployments.
• Five9: Five9 is a cloud contact center provider offering IVR, intelligent routing, workforce management, and increasingly AI voice agents. It overlaps with VoiceStamps' Enterprise IVR Hosting, Call Tracking, Workforce Management, and AI Voice Agent products, particularly in regulated industries like utilities and healthcare.
• Twilio: Twilio is the leading cloud communications platform offering programmable voice, IVR, pay-by-phone, and AI-powered voice agents. It directly overlaps with VoiceStamps' Enterprise IVR Hosting, AI Voice Agents, and Pay by Phone offerings, though Twilio serves much larger enterprises at significantly higher price points and scale.
• RingCentral: RingCentral provides cloud PBX, UCaaS, and contact center services including IVR, auto attendant, and AI voice capabilities. It competes head-on with VoiceStamps' Virtual PBX, Auto Attendant, and SIP Trunking services for SMB and mid-market business telephony customers.

Emerging players

• MessageBird (now Bird): Bird (formerly MessageBird) provides omnichannel communications including voice, IVR, and AI agents via its Flow Builder. It overlaps with VoiceStamps' Enterprise IVR, AI Voice Agents, and messaging products, with particular strength in European markets.

Broad incumbents

• Talkdesk: Talkdesk is a cloud contact center platform with AI-powered voice agents and IVR. It overlaps with VoiceStamps' enterprise IVR and AI voice agent offerings but targets larger enterprises with a more extensive (and expensive) feature set.
• NICE inContact: NICE (formerly inContact) is a large enterprise contact center and CX platform with IVR, workforce management, and AI analytics. It overlaps with VoiceStamps' Enterprise IVR Hosting, Workforce Management, and Call Tracking offerings, primarily at the upper-mid-market and enterprise tier.
• 8x8: 8x8 provides cloud communications, contact center, and unified communications services. It competes with VoiceStamps in the cloud PBX, IVR, and AI voice agent space, primarily targeting SMB and mid-market with bundled offerings.
• Vonage: Vonage (now part of Ericsson) provides UCaaS, CCaaS, and communications APIs. Its Vonage AI Virtual Assistant and contact center products overlap with VoiceStamps' AI Voice Agents and IVR Hosting, while Vonage APIs overlap with VoiceStamps' REST API access.
• Genesys: Genesys is a major contact center and customer experience platform with deep IVR, voice bot, and AI agent capabilities. It competes with VoiceStamps' Enterprise IVR Hosting and AI Voice Agents but operates at enterprise scale with significantly broader functionality and pricing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/voicestamps
• LinkedInlinkedin.com/company/voicestamps-com

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Voice stamps