Donley

Name

Donley

Legal name

Donley Service Center, Inc

Website

https://donleyservice.com

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Residential and Commercial HVAC and Plumbing Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822), Plumbing, Heating, and Air-Conditioning Contractors (238220)

akta.pro primary industry

Sump Pump & Sewage Ejector Pump Installation & Repair (HSAOAAAG)

akta.pro secondary industries

Sump Pump & Sewage Ejector Pump Service (HSAOABAM), Underground Gas Line Trenching & Sleeving (HSAOAKAI), Appliance Hookup & Utility Connection (Water/Gas/Electric) (HSAGANAD)

Keywords

• HVAC services
• Plumbing services
• Sewer drain repair
• AC installation
• Water heater services

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. HVAC Services: Air conditioning and heating installation, repair, and maintenance services. Includes AC installation, AC repair, tune-ups, heating system repairs, and energy-efficient upgrades.
2. Plumbing Services: Full range of plumbing services including water heater repair/installation (tankless, electric, gas, heat pump), drain cleaning, sewer line services, leak detection, pipe repair, fixture installation, and repiping.
3. Equipment and Parts Sales: Sales of HVAC units, water heaters, garbage disposals (InSinkerator brand), fixtures, and related equipment as part of installation services.
4. Maintenance Programs: Plumbing Home Comfort Program offering annual preventative maintenance with 55-point checklist, priority service, and discounts on parts and labor.
5. Emergency Services: 24/7 emergency plumbing and HVAC repair services available around the clock.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Donley provides residential and commercial HVAC, plumbing, and sewer/drain services across the Phoenix metropolitan area. Core offerings include air conditioning and heating installation, repair and maintenance; plumbing repair and installation (water heaters, fixtures, gas lines, leak detection); and sewer/drain services such as camera inspections, hydro-jetting, and trenchless sewer line repair. The company also sells and installs related equipment (HVAC units, water heaters, water filtration, air scrubbers) and operates 49 service trucks delivering 24/7 emergency response seven days a week.

Product overview

Donley A/C and Plumbing is a family-run HVAC and plumbing service company operating since 1976, offering a unified set of home comfort services rather than a modular software platform. The core offering consists of four integrated service categories: Plumbing Services (repair, installation, water heaters, drain cleaning, water filtration, water softeners), Air Conditioning Services (installation, repair, maintenance, ductless mini-splits, air scrubbers, purifiers, thermostats), Heating Services (heat pumps, furnaces), and Sewer & Drain Services (camera inspections, hydro-jetting, sewer line repair, trenchless repair, well pumps). The company also provides Commercial Services and Emergency Services. These services are offered as bundled solutions for residential and commercial customers throughout the Phoenix metropolitan area, with no standalone software, API, or AI-powered products.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Services

Quantifiable outcome

• 4.9 out of 5 star Google rating
• +1 more outcomes

Named customers9 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Better Business BureaucoreOthersAccredited business with A+ rating. Two-time winner of BBB Ethics Award (2004, 2008). The BBB accreditation and ratings serve as third-party validation of business ethics and customer satisfaction.
• Electric League of ArizonaminorOthersMember of Electric League of Arizona, demonstrating industry involvement and expertise in electrical heating and cooling systems.
• Arizona Heat Pump CouncilminorOthersMember of Arizona Heat Pump Council under Electric League of Arizona, indicating specialization in heat pump technology for Arizona's climate.
• InSinkeratorcoreTechnology or IntegrationInstalls complete line of kitchen disposers from InSinkerator, the leading brand in garbage disposals. Partnership ensures quality disposal units for installation services.
• American Water Heaters (Premier Plus line)coreTechnology or IntegrationInstalls water heaters from American Water Heaters, including their Premier Plus line. Provides reliable units for residential and commercial water heating needs.
• ScorpionminorGTM or Marketing PartnerInternet marketing provider powering the company's website and digital presence. Enables online booking, SEO, and digital marketing capabilities.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Goettl Air Conditioning & Plumbing: Long-established Phoenix-based HVAC and plumbing contractor directly serving the same metropolitan market with overlapping residential AC, plumbing, drain, and sewer services; competes head-to-head with Donley on every key community.
• Parker & Sons: Family-run Phoenix HVAC, plumbing, and sewer service company with comparable fleet scale and identical service categories (AC, heating, plumbing, sewer); active competitor across the same Phoenix communities.
• Cool Blew Air & Plumbing: Phoenix-area HVAC and plumbing service provider offering residential AC, heating, and plumbing repair/installation; same direct-to-consumer field-service model targeting the same homeowner base.
• Ace Home Services: Phoenix HVAC, plumbing, and water-heater specialist serving Valley of the Sun homeowners; directly comparable in scope (AC, plumbing, sewer drains) and geographic focus.

Broad incumbents

• Roto-Rooter: National plumbing and drain-cleaning franchise with local Phoenix crews; offers overlapping drain cleaning, sewer repair, and plumbing services but at national scale and with a portfolio broader than Donley's.
• ARS / Rescue Rooter: National residential HVAC, plumbing, and drain services platform with active Phoenix-area operations; directly competes on plumbing/sewer/drain and AC while operating as part of a larger multi-brand portfolio.
• Benjamin Franklin Plumbing: Nationwide plumbing franchise brand with Phoenix-area franchisees providing residential plumbing, drain cleaning, and water-heater services; comparable on plumbing category but typically narrower than Donley's combined HVAC/plumbing offering.
• Mr. Rooter Plumbing: National plumbing franchise brand offering residential and commercial plumbing, drain, and sewer services; overlaps with Donley's plumbing and sewer service lines but lacks an in-house HVAC focus.
• One Hour Heating & Air Conditioning: National HVAC-focused franchise brand with Phoenix-area operators providing residential heating and cooling repair, installation, and maintenance; comparable on HVAC but typically narrower than Donley's full plumbing offering.
• ServiceMaster: Large multi-brand home services platform whose subsidiaries (e.g., ServiceMaster Restore, AmeriSpec) operate in adjacent categories; broadly comparable as a scaled, brand-driven home-services operator rather than as a direct one-for-one HVAC/plumbing competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/donleyservice
• Facebookfacebook.com/DonleyService

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Donley