Colonial Behavioral Health

What Colonial Behavioral Health does

Colonial Behavioral Health (CBH) is a Virginia Community Services Board (CSB) and public behavioral health authority chartered in 1971, providing mental health, substance use disorder (SUD), developmental disability (DD), and 24/7 crisis services to residents of James City County, York County, the City of Williamsburg, and the City of Poquoson. CBH delivers care through seven physical locations, including a main campus on Merrimac Trail in Williamsburg (housing crisis services, on-site Genoa Healthcare Pharmacy, and outpatient mental health), a York-Poquoson office, a dedicated psychosocial rehabilitation site (People's Place), a DD day-services facility (Opportunities Unlimited), the Greater Williamsburg Child Assessment Center, and a Child & Adolescent Services site. Its Board of Directors is appointed by the four member jurisdictions, reinforcing its role as the regional safety-net behavioral health provider.

CBH's service portfolio spans outpatient psychiatric services, counseling, intensive outpatient programs (IOP), medication-assisted treatment (MAT), Program of Assertive Community Treatment (PACT), Assertive Community Treatment (ACT), Mobile Crisis Response (MCR), Permanent Supportive Housing (PSH), peer recovery services, case management, and DD residential/day programming. The technology layer is deliberately lean and third-party: telehealth delivery via HIPAA-compliant Microsoft Teams and the HealtheLife Patient Portal powered by InteliChart for records and appointment management; the organization is WCAG 2.1 Level AA conformant but has no proprietary digital platform, API, or disclosed AI/ML capability.

Revenue is generated through a multi-payer fee-for-service model — Medicaid, commercial insurance, and HMOs — supplemented by Virginia DBHDS allocations, local jurisdictional appropriations, federal grants (including a $2M Community Project Funding award in 2026 for an integrated healthcare campus), and sliding-scale self-pay tied to income and dependents. FY2025 operating budget was $24.47M (up from $17.65M in FY2021, ~8.5% CAGR), serving 3,642 unique clients through 63,473 total interactions, with CARF accreditation and Virginia DBHDS licensing as the primary regulatory anchors. The consumer base consists of individuals with serious mental illness, SUD, developmental disabilities, children/adolescents, and active military/veterans and their families.

Name

Colonial Behavioral Health

Legal name

Colonial Behavioral Health

Website

https://colonialbh.org

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

251–500 employees

Short description

Colonial Behavioral Health is a Virginia Community Services Board founded in 1971 that delivers mental health, substance use disorder, developmental disability, and 24/7 crisis services across four Greater Williamsburg jurisdictions, operating seven locations with a fee-for-service, multi-payer model and FY2025 budget of $24.5 million.

Ownership category

akta.pro rank

Product category

Behavioral Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (62322), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232)

SIC

Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Behavioral Health for Children & Adolescents (Youth Services) (HLAFACAL), Residential Mental Health Treatment Centers (HLAFACAC), Crisis Stabilization Units & Psychiatric Emergency Services (HLAFACAH)

Keywords

• Behavioral health services
• Mental health treatment
• Substance use disorder services
• Developmental disability services
• Crisis intervention services

Headquarters

HQ city

Williamsburg

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Fee-for-Service: Fees are charged on a fee-for-service basis. The organization accepts most insurance plans and HMOs, including Medicaid. Individuals without insurance coverage are charged according to ability to pay, based on income and dependents.

Pricing tiers

Distribution channels3 records

Marketing channels7 records

Core offering

Colonial Behavioral Health is a Community Services Board providing integrated behavioral health services to individuals and families in the Greater Williamsburg, Virginia area. The organization delivers mental health treatment, substance use disorder services, developmental disability support, and 24/7 crisis intervention through multiple outpatient locations, telehealth platforms, and community-based programs. Services include psychiatric care, counseling, case management, medication-assisted treatment, psychosocial rehabilitation, and residential/day programs.

Product overview

Colonial Behavioral Health (CBH) is a Community Services Board providing a comprehensive suite of behavioral health services across mental health, developmental disabilities, and substance use disorder care. The organization operates as a network of specialized programs rather than a single unified product, including core crisis services, outpatient mental health and SUD treatment, residential and day programs for developmental disabilities, and specialized centers like the GWCAC and CITAC. Patient-facing digital services include the HealtheLife Patient Portal (powered by InteliChart) and telehealth capabilities via Microsoft Teams. CBH serves residents of James City County, York County, City of Williamsburg, and City of Poquoson through multiple physical locations and programs, with recent expansion into integrated healthcare including on-site pharmacy services through Genoa Healthcare.

Differentiator

Problem solved

Functional benefit

Products and services

• Crisis Services 24/7 crisis response services including crisis counseling, intervention, and connections to immediate care resources, working with local hospitals and first responders. Available to individuals experiencing behavioral health crises in the Greater Williamsburg area.
• Mental Health Services Individual, family, and group services across the lifespan emphasizing personal strengths and resources to empower wellness, recovery, and resilience for individuals with mental health conditions.
• Substance Use Disorder (SUD) Services Individual and group services for adults with substance use experiences to support recovery goals, including Intensive Outpatient Program, Medication-Assisted Treatment, and counseling.
• Developmental Disabilities (DD) Services Personal, social, and behavioral skills training for children and adults with developmental disabilities to improve quality of daily life and community integration.
• HealtheLife Patient Portal Online patient portal powered by InteliChart enabling patients to access health records and manage appointments.
• Assertive Community Treatment (ACT) Team-based approach to providing comprehensive community-based mental health services for individuals with serious mental illness.
• Medication-Assisted Treatment (MAT) Medication-assisted treatment program for substance use disorders, available at multiple office locations including Williamsburg and York-Poquoson.
• Intensive Outpatient Program (IOP) Bio-Psycho-Social approach and Twelve-Step recovery model program for individuals experiencing significant problems related to alcohol and/or drug use.
• Permanent Supportive Housing (PSH) Housing support program providing stable housing with supportive services for individuals with mental health conditions.
• Connections - DD Residential Services Residential services providing supported living options for individuals with developmental disabilities.
• Opportunities Unlimited - DD Day Services Day services for individuals with developmental disabilities including community engagement and group day services.
• People's Place - Psychosocial Rehabilitation Services Recovery-based psychosocial rehabilitation program providing support for adults with serious mental illness and co-occurring disorders.
• On-Site Pharmacy (Genoa Healthcare) Full-service on-site pharmacy located at the Main Campus providing prescription services to patients through partnership with Genoa Healthcare.
• Greater Williamsburg Child Assessment Center (GWCAC) Child and adolescent comprehensive assessments, substance use screening, and referrals to community treatment providers.
• Crisis Intervention Team Assessment Center (CITAC) Assessment center providing crisis intervention services in partnership with local law enforcement.
• Peer Recovery Services Support services provided by peer specialists with lived experience in recovery from mental health or substance use conditions.
• Active Military, Veterans, & Their Families Services Culturally competent behavioral health services tailored for active military, veterans, and their families, including Military Cultural Competency Training and dedicated programming.
• Counseling Services Individual, family, and group counseling services for mental health support across the lifespan.
• Psychiatric Services Outpatient psychiatric services including medication management, psychiatric evaluations, and telepsychiatry options.
• Mobile Crisis Response (MCR) Mobile crisis response services providing immediate behavioral health support in community settings.
• Early Intervention (0-3 Years) Early intervention services for children ages 0-3 years with developmental delays or disabilities, provided in partnership with Child Development Resources.

Quantifiable outcome

• 85% average satisfaction - respondents reported they 'Agree' with CBH services and programs (May 2025 Consumer Satisfaction Survey)
• +4 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Genoa HealthcarecoreOthersGenoa Healthcare provides on-site pharmacy services at CBH's main campus location, offering convenient prescription access for individuals receiving behavioral health services.
• Williamsburg Regional LibraryminorOthersPartnership to provide Turning the Page program literature access through local libraries including Williamsburg Regional Library locations at 515 Scotland Street and 7770 Croaker Road.
• Historic Triangle Drug Prevention Coalition (HTDPC)coreStrategic or Co-development PartnerCBH Prevention Services is a founding member of the Historic Triangle Drug Prevention Coalition, which aims for a coordinated and collaborative approach to prevention, education and advocacy to decrease the negative impacts of substance use.
• Greater Williamsburg Trauma-Informed Community Network (GW-TICN)coreStrategic or Co-development PartnerCBH Prevention Services is a founding member of the Greater Williamsburg Trauma-Informed Community Network, focused on trauma-informed care community development.
• NAMI WilliamsburgcoreStrategic or Co-development PartnerPartnership with National Alliance on Mental Illness Williamsburg chapter for support, education and advocacy for individuals with serious mental illnesses, their families and friends.
• Peninsula Youth CollaborativeminorStrategic or Co-development PartnerPartnership to bring people and organizations together to better serve children and young adults on the Virginia Peninsula.
• Safe Kids Historic Triangle WilliamsburgminorStrategic or Co-development PartnerPartnership implementing evidence-based programs such as car-seat checkups, safety workshops and sports clinics to help parents and caregivers prevent childhood injuries.
• Olde Towne Medical CenterminorStrategic or Co-development PartnerTelepsychiatry services provided to Olde Towne Medical Center as part of Chronic Care Collaborative partnership.
• Lackey Free ClinicminorStrategic or Co-development PartnerTelepsychiatry services provided to Lackey Free Clinic as part of Chronic Care Collaborative partnership for psychiatric services in primary care setting.
• Child Development ResourcesminorStrategic or Co-development PartnerEarly intervention and Part C services partnership with Child Development Resources dating back to early 1970s.
• SpiritWorks FoundationminorStrategic or Co-development PartnerContract with SpiritWorks Foundation as state pilot for Substance Use Recovery Support Services.
• Bacon StreetminorStrategic or Co-development PartnerContracted with Bacon Street for adolescent substance use services since 1975.

Scale indicators18 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Hampton-Newport News Community Services Board: Adjacent Virginia CSB serving Hampton and Newport News with the same statutory service mix — mental health, substance use, and developmental disability services — operated under the same Virginia Code § 37.2 framework. Geographic proximity on the Virginia Peninsula and parallel service portfolio make it the most directly comparable peer to CBH.
• Henrico Area Mental Health & Developmental Services: Virginia CSB operating with comparable scope across mental health, SUD, and intellectual/developmental disability services for a similar-sized jurisdiction. Equivalent governance (county board), regulatory oversight by DBHDS, and CARF accreditation pathway make it a like-for-like peer for benchmarking service delivery and budget scaling.
• Fairfax-Falls Church Community Services Board: Largest Virginia CSB, providing the same statutory CSB service portfolio (mental health, SUD, ID/DD, crisis, outpatient, residential, pharmacy) under DBHDS oversight. Operates as a public behavioral health authority with comparable accountability structure — useful as a scaled-up comparable for CBH's campus integration model.
• Richmond Behavioral Health Authority: Virginia behavioral health authority providing public-sector mental health, substance use, and developmental disability services to the City of Richmond. Comparable regulatory environment, payer mix, and integrated service model (including crisis stabilization and outpatient) make it a structurally identical peer.
• Virginia Beach Community Services Board: Virginia CSB delivering the full DBHDS-licensed portfolio including 24/7 crisis services, outpatient mental health and SUD treatment, intellectual/developmental disability supports, and prevention programs. Operates under the same statutory CSB framework with multi-site service delivery similar to CBH.
• Chesterfield County Community Mental Health Supports: Virginia CSB serving a comparable suburban/jurisdictional population with mental health, SUD, and developmental disability services under DBHDS oversight. Same funding mix (Medicaid, state allocations, local appropriations) and CARF-driven quality framework.
• Prince William County Community Services Board: Virginia CSB delivering integrated behavioral health and developmental disability services to a similar multi-jurisdictional catchment. Operates comparable crisis, outpatient, residential/day programs, and case management under the same regulatory framework.

Regional players

• Riverside Behavioral Health Center: Hospital-affiliated behavioral health provider on the Virginia Peninsula offering inpatient psychiatric, outpatient mental health, and SUD services to a partially overlapping catchment. Comparable in care setting mix but operating as a private health-system line of business rather than a public CSB.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@ColonialBH
• Facebookfacebook.com/ColonialBehavioralHealth
• Instagraminstagram.com/colonialbehavioralhealth
• LinkedInlinkedin.com/company/colonial-behavioral-health-csb-

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Funding overview

Funding rounds1 record

Investors1 record

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Colonial Behavioral Health