What OIT, LLC does

OIT, LLC is a Miami Lakes, Florida-based provider of hosted Voice over IP (VoIP) and Unified Communications as a Service (UCaaS), operating primarily under its OITVOIP brand. Founded in 2011 by Ray and Michelle Orsini, the company runs a proprietary UCaaS platform on geo-redundant infrastructure across four US datacenters and is registered as a Competitive Local Exchange Carrier (CLEC). The product portfolio spans hosted voice, OITFAX cloud fax, mobile softphones (CloudieConnect, OIT Connect), Mobile-X native smartphone extension, the Manager Portal Pro and Partner Central management platforms, and, as of 2025, the CloudieAI speech-intelligence module.

The company's commercial model is channel-first and targets Managed Service Providers (MSPs) rather than selling directly to end customers. It offers a Channel Partner program (resale with 15-20% commission retained by the partner) and a White Label Partner program (partners rebrand the platform, set pricing, and retain 70-80% of profit), supported by sales enablement, training, a Discord partner community, and a $500 referral fee. OIT additionally provides a Managed Compliance service (handling FCC regulatory filings and tax remittance as carrier of record) and achieved HIPAA Seal of Compliance in 2024, unlocking healthcare-vertical sales. End-customer reach spans 34 US states and Canada and includes small and medium-sized businesses served through MSP channel partners.

Revenue is generated primarily through monthly recurring seat-based subscriptions on hosted VoIP/UCaaS, complemented by hardware sales (Yealink devices), professional services for onboarding and migration, and affiliate revenue from the partner referral program. Operations are supported from headquarters in Miami Lakes and a sales office in Pittsburgh opened in 2019, with activities actively promoted through industry events (ITEXPO, IT Nation Connect, ASCII Success Summit, Channel Partners Evolution), content marketing (The Cloudie Report), and a Discord partner community.

Name

OIT, LLC

Legal name

OIT, LLC

Website

https://oit.co

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

OIT, LLC operates the OITVOIP hosted VoIP and UCaaS platform for Managed Service Providers in North America, delivering white-label voice, fax, mobile, and AI-powered speech intelligence across four US datacenters with HIPAA compliance.

Ownership category

akta.pro rank

Product category

Hosted VoIP and UCaaS

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Telephone Call Centers (56142)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

VoIP Access & ITSP Services (HDAIAHAD)

akta.pro secondary industries

Voice Calling (VoIP) Apps (BPAMACAC), VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ)

Keywords

• Hosted VoIP services
• Unified communications platform
• Cloud fax services
• Managed telecom compliance
• MSP partner programs

Headquarters

HQ city

Miami Lakes

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Hosted VoIP and UCaaS Subscriptions: Monthly recurring revenue from hosted voice and unified communications services. Partners purchase seats or services and resell to end customers. Channel partners retain 15-20% commission while White Label partners retain 70-80% of profit, handling their own billing and client relationships
2. White Label Partner Program: Partners rebrand and resell OIT's VoIP platform under their own brand. OIT handles infrastructure, technical backend, and provides a 3-month ramp program. Partners own client relationships and pricing
3. Referral Program: $500 referral fee for referring MSPs that become White Label Partners
4. Device/ Hardware Sales: Sale of IP phones, headsets, and accessories from vendors like Yealink
5. Professional Services: Technical support, training, onboarding, and migration services for partners and end customers

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

OIT, LLC provides a hosted VoIP and Unified Communications as a Service platform to MSPs and their business customers through Channel and White Label Partner programs. The portfolio includes cloud fax, mobile communications applications, partner and client management portals, AI speech intelligence, managed regulatory compliance, and supported VoIP devices.

Product overview

OIT, LLC operates primarily under the OITVOIP brand and offers a unified communications platform for MSPs and businesses across North America. The core offering is Hosted UCaaS (Unified Communications as a Service), which provides voice, fax, and mobility services. The product portfolio includes: OITVOIP (core VoIP/UCaaS platform), OITFAX (cloud fax solution), Mobile-X (native mobile business phone extension), CloudieConnect and OIT Connect (mobile softphone applications), Manager Portal Pro (partner/client management portal), Partner Central (partner enablement platform), CloudieAI (AI speech intelligence), and Managed Compliance services. The company serves Channel Partners and White Label Partners, with infrastructure hosted across four US datacenters.

Differentiator

Problem solved

Functional benefit

Brands

• OITVOIP: Primary brand for hosted VoIP and unified communications services offered by OIT, LLC.
• OITFAX
• Mobile-X
• CloudieConnect
• OIT Connect
• CloudieAI
• Manager Portal Pro
• OIT Gives
• OITREADY

Products and services

• OITVOIP Hosted VoIP and UCaaS Platform OIT's flagship hosted voice and unified communications platform, providing business calling and related UCaaS capabilities for MSPs and their end customers across North America.
• OITFAX A cloud fax platform built on modern frameworks that lets business users send and receive faxes through a user-friendly service with a broad feature set.
• Mobile-X A solution that connects a smartphone natively to a business phone system so the mobile device operates as an extension without an over-the-top app.
• CloudieConnect An iOS and Android softphone application providing business calling, company-number display, voicemail, messaging, contact synchronization, and push notifications.
• OIT Connect An iOS and Android mobile softphone application for OITVOIP users that provides business calling with company phone-number display and voicemail access.
• Manager Portal Pro A partner and client portal for managing phone numbers, users, routing, voicemail, extensions, audit logs, call-quality dashboards, billing, and system configurations.
• Partner Central A partner management platform providing sales enablement, marketing resources, communication preferences, billing tools, and growth toolkits for Channel and White Label partners.
• Managed Compliance A regulatory service in which OIT acts as carrier of record and manages FCC requirements, tax registration, filings, remittance, deadlines, rules, and compliance updates for White Label partners.
• CloudieAI An AI speech-intelligence product that converts call recordings into transcripts, sentiment analysis, AI-generated summaries, and topic detection.
• CloudieConnect Desktop App A desktop application for Mac and Windows that brings the CloudieConnect business communications and messaging experience to desktop computers.
• Supported VoIP Phones, Headsets, and Accessories IP phones, headsets, conference phones, and accessories supported by OITVOIP, including HD audio, video-conferencing, and cordless device options.

Quantifiable outcome

• Most resellers make a sale within the first month
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability4 records

Feature10 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Compliancy GroupcoreTechnology or Integration · 24 April 2024OITVOIP utilizes Compliancy Group's advanced HIPAA solution 'The Guard' to track its compliance program and achieve the HIPAA Seal of Compliance. The Guard enables OITVOIP to effectively implement and monitor HIPAA standards including Privacy Rule, Security Rule, Breach Notification Rule, Omnibus Rule, and HITECH.
• TrainOurTroopscoreStrategic or Co-development Partner · 9 September 2019OITVOIP partners with TrainOurTroops, a 501(c)(3) veteran non-profit organization that provides online training to help Veterans and their spouses transition into civilian workforce positions. OIT sponsors booths at industry events (ITEXPO, Channel Partners Evolution) and has hired veterans through the program, including VP of Partner Development Sean Lardo. The partnership aims to offer accelerated paths to success for Veterans and their families in the telecom channel.
• Oracle Cloud InfrastructurecoreTechnology or IntegrationOIT is rolling out new datacenters on Oracle Cloud Infrastructure, enhancing the performance and reliability of its hosted VoIP and UCaaS platform.
• YealinkcoreTechnology or IntegrationYealink is a device manufacturer whose IP phones, headsets, and conference phones are supported and sold through OITVOIP. The partnership provides end customers with hardware options including the latest HD audio, video conferencing, and cordless devices.
• MSPGeekminorGTM or Marketing PartnerOIT partners with MSPGeek for community events and co-hosted content including the MSPGeek & Tech Bar Live Meetup at IT Nation Connect. Community platform for MSP education and networking.
• ConnectWiseminorGTM or Marketing PartnerConnectWise is mentioned as a partner at IT Nation Connect events. OIT has co-hosted events with ConnectWise including MSPGeek & Tech Bar Live Meetup.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• RingCentral: Leading public UCaaS/VoIP provider offering cloud communications for SMB and mid-market. Directly comparable to OITVOIP in core hosted voice, UCaaS features, and channel partner programs.
• Nextiva: UCaaS and contact center provider focused heavily on SMBs and the MSP/IT channel. Comparable to OIT in target customer, channel-first GTM, and feature breadth.
• Vonage: Cloud communications platform providing UCaaS and APIs (now part of Ericsson). Directly competes with OIT in hosted VoIP and is cited in OIT partner backgrounds, underscoring category overlap.
• 8x8: Public UCaaS and CCaaS provider with strong channel/mid-market presence. Directly comparable to OIT in hosted voice, contact center, and partner-led GTM.
• GoTo (formerly Jive): GoToConnect (formerly Jive Communications) provides hosted UCaaS for SMBs and partners. Comparable target market and white-label-friendly channel model to OIT.
• 3CX: SaaS PBX/UCaaS platform with a strong partner and white-label program aimed at MSPs and IT providers. Direct competitor in the white-label hosted PBX niche.
• Vodia Networks: White-label cloud PBX platform sold primarily through MSPs and resellers. Closely aligned with OIT's white-label hosted VoIP/UCaaS offering for IT channel partners.
• Sangoma Technologies: Provider of UCaaS, SIP trunking, and IP phones; competitor referenced in OIT customer migration story. Comparable in hosted communications and the same Yealink-adjacent ecosystem.

Broad incumbents

• Zoom: Zoom Phone is a UCaaS offering within Zoom's broader collaboration platform. Overlaps with OIT in voice features, but competes primarily through a much larger collaboration suite rather than a channel-first model.
• Microsoft (Teams Phone): Microsoft Teams Phone bundles PSTN/voice into the broader Microsoft 365 collaboration stack. A broad incumbent competitor that pressures standalone UCaaS vendors by including voice at low marginal cost.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

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Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OIT, LLC