Prima Information Solutions

What Prima Information Solutions does

Prima Information Solutions Inc. is a privately held, founder-owned Records and Information Management (RIM) consulting and value-added software reseller headquartered in St. John's, Newfoundland and Labrador, Canada, established in April 1995 by Patsy Tremblett-DiNillo. The firm operates with 11-50 employees and functions primarily as the sole Canadian channel partner for Micro Focus Content Manager (formerly HPE CM / HP Records Manager / HP TRIM), supplemented by Kapish Explorer, Objective Trapeze Suite, and IQ Integrity (ONE Asset Integrity Management) in its product portfolio.

Prima's underlying technology surface is a combination of resold third-party enterprise software (an EDRMS, workflow and asset integrity platforms) and its proprietary Prima Solutions Delivery Method (PSDM), a documented best-practice methodology for EDRMS implementations. Service delivery is structured around four offerings: IM consulting (records management, information classification, retention scheduling, policy development, business analysis, data migration), implementation via PSDM, training (administrator, IT, end user, workflow, retention, train-the-trainer), and tiered software support and maintenance (Priority 1-4). The firm serves Canadian clients across government (federal, provincial, municipal — since 2000), utilities, healthcare, financial services, and private industry, with a stated global client base concentrated in North America.

The business model combines professional services (consulting, implementation, training, ongoing support — typically structured as multi-year contracts at quote-based pricing) with software resale and licensing margins. Lead generation relies on direct enterprise field sales, industry conferences (notably ARMA Canada), professional associations, and testimonial-based content marketing. Revenue is not publicly disclosed; the firm is funded organically by its founder with no institutional investment.

Name

Prima Information Solutions

Legal name

Prima Information Solutions Inc.

Website

https://primaharmony.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Prima Information Solutions is a Canadian Records and Information Management consulting and value-added software reseller, serving government, healthcare, utilities, finance, and private industry clients with implementation, training, and support of Micro Focus Content Manager and complementary EDRMS platforms.

Ownership category

akta.pro rank

Product category

Records and Information Management

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Content Governance, Compliance, Retention & eDiscovery (HDAEAGAJ)

Keywords

• Records management
• Enterprise content management
• Information governance
• Document management solutions
• EDRMS implementation

Headquarters

HQ city

Logy Bay

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. IM Consulting Services: Professional consulting services providing guidance for every stage of the IM journey including records management, information classification, retention scheduling, policy development, project management, and business analysis.
2. Software Resale and Licensing: As sole Canadian partner for Micro Focus Content Manager, resells and implements enterprise software including Micro Focus Content Manager, Objective Trapeze Suite, Kapish Explorer, and IQ Integrity solutions.
3. Training Services: Training on all software sold including administrator, IT training, end user, workflow, report training, retention, and train-the-trainer programs for Micro Focus Content Manager, Objective Trapeze, and Kapish products.
4. Implementation Services: Project implementations using proprietary Prima Solutions Delivery Method (PSDM) for EDRMS deployments.
5. Software Support and Maintenance: Ongoing technical support and maintenance services with four priority levels for supported software products.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Prima Information Solutions is a Records and Information Management consulting firm that serves as the sole Canadian partner for Micro Focus Content Manager. The company resells, implements, and supports enterprise content management (ECM) software platforms — including Micro Focus Content Manager, Kapish Explorer, Objective Trapeze Suite, and IQ Integrity — and delivers the surrounding professional services of IM consulting, EDRMS implementation using its proprietary Prima Solutions Delivery Method (PSDM), training, and tiered software support and maintenance.

Product overview

Prima Information Solutions is a value-added reseller and implementer of enterprise software solutions, not a single unified product but a portfolio of third-party platforms supported by professional services. The core products include Micro Focus Content Manager (HPE CM/HP Records Manager/HP TRIM), an ECM system for document and records management for which Prima is Micro Focus's sole Canadian partner; Kapish Explorer, an add-on enhancement for Micro Focus Content Manager; Objective Trapeze Suite for planning application assessment; and IQ Integrity for asset integrity management in oil and gas. These software platforms are complemented by Prima's professional services including IM Consulting, Training, Implementation (using Prima Solutions Delivery Method), and Software Support and Maintenance across four priority levels.

Differentiator

Problem solved

Functional benefit

Products and services

• Micro Focus Content Manager (HPE CM / HP Records Manager / HP TRIM) Enterprise Content Management (ECM) system providing best-practice document and records management. Prima resells, implements, and supports this platform as Micro Focus's sole Canadian partner.
• Kapish Explorer Enhancement product for Micro Focus Content Manager developed by Kapish, bridging the gap between users and the technology. Resold and supported by Prima for Canadian clients.
• Objective Trapeze Suite Suite of solutions enabling businesses to assess planning applications faster with efficiency and accuracy, providing quick access to vital information. Prima offers implementation and training for the suite.
• IQ Integrity (ONE Asset Integrity Management) Integrity management software providing solutions for oil and gas operators using a standard feature set with modular extensions for specific operational benefits. Resold and supported by Prima.
• IM Consulting Services Full range of Information Management consulting including Records Management consulting, Information Classification planning, Records Retention Schedule planning, RM/IM Best Practices, Policy Development, Project Management, Business Analysis, Micro Focus Content Manager/HP Records Manager Health Checks, Data Migration, and Upgrades. Targets enterprise clients.
• Training Services Training offered on all software sold including administrator, IT training, end user, workflow, report training, retention, and train-the-trainer programs for Micro Focus Content Manager, Objective Trapeze, and Kapish products.
• Implementation Services Professional services for EDRMS implementations using Prima Solutions Delivery Method (PSDM), a proprietary best-practice project methodology developed specifically for Electronic Document and Records Management Systems.
• Software Support and Maintenance Software support for Micro Focus Content Manager, Objective's Trapeze Suite, and Kapish products with four priority levels: System Down, Major Problem, Minor Problem, and Client Information Request.

Quantifiable outcome

• Government of New Brunswick achieved improved productivity and reduced costs while improving customer service with HP Records Manager solution
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and secondary.

• Micro FocuscoreChannel Partner/ Reseller/ Distributor · 1 January 2017In 2017, Micro Focus completed its acquisition of Hewlett Packard Enterprise's (HPE) software business. Prima has been retained as their sole Canadian partner for HPE CM (Micro Focus Content Manager). Prima resells, implements, and provides support for Micro Focus Content Manager (formerly HPE CM/HP RM/HP TRIM) to Canadian clients.
• Kapish (A Citadel Group Company)coreTechnology or IntegrationKapish is a software and services company focused exclusively on Micro Focus Content Manager. They bridge the gap between users and the technology, with enhancements for Content Manager. Prima provides support and implementation services for Kapish's suite of products including Kapish Explorer.
• Objective (Trapeze Suite)secondaryTechnology or IntegrationObjective Trapeze allows organizations to assess planning applications faster with efficiency and accuracy. The Trapeze suite of solutions is designed to allow businesses quick access to vital information. Prima offers implementation and training services for the Objective Trapeze Suite.
• IQ Integrity (ONE Asset Integrity Management)secondaryTechnology or IntegrationONE Asset Integrity Management provides integrity management software solutions to oil and gas operators, using a standard feature set with modular extensions. Prima resells and supports IQ Integrity solutions.
• ARMA (Association of Records Managers and Administrators)coreOthersARMA leads the way in records and information management. Prima is an active member and strong supporter of ARMA. Patsy Tremblett has been recognized by ARMA Canada for outstanding contributions. Prima participates in ARMA Canada Information Conference annually.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• OpenText: OpenText is the largest Canadian-headquartered ECM and information management vendor, directly competing with Prima's Micro Focus Content Manager offerings in enterprise and public-sector accounts. Both serve government, healthcare, and regulated enterprises with document and records management solutions.
• Hyland Software: Hyland's OnBase platform is a major on-premise and cloud ECM suite commonly deployed in North American government and healthcare environments. Hyland competes head-to-head with Micro Focus Content Manager in the same verticals Prima serves.
• Laserfiche: Laserfiche provides an ECM platform with a strong authorized-reseller (VAR) channel that mirrors Prima's reseller/implementer model. Both target government and mid-market enterprise with records management and process automation.
• DocuWare: DocuWare is a cloud and on-premise document management and ECM vendor with a partner network focused on government, healthcare, and financial services. It competes directly with Prima's Content Manager-focused ECM stack.
• M-Files: M-Files offers an AI-driven metadata-based ECM platform with a global VAR partner channel, increasingly displacing legacy on-premise systems like the one Prima implements. It targets similar records and document management use cases in regulated industries.
• iManage: iManage is a document and email management platform widely deployed in professional services, legal, and government - overlapping with Prima's content management and records use cases. It represents a cloud-native alternative to legacy on-premise ECM.

Emerging players

• Objective Corporation: Objective is the Australia-based vendor whose Trapeze Suite Prima resells and implements; it is simultaneously a partnership and a competing ECM provider in adjacent markets (planning, government). Comparable in product DNA and government-vertical focus.
• Box: Box is a cloud-native content management and collaboration platform replacing legacy ECM in many enterprises. It represents the cloud-based competitive threat to Prima's on-premise Content Manager-centric positioning.

Broad incumbents

• Micro Focus: Micro Focus is the principal vendor whose Content Manager Prima resells and implements; it could at any time choose to direct-sell in Canada or shift channel models. As the platform incumbent, it sits at the top of Prima's stack.
• Iron Mountain: Iron Mountain is the global leader in physical and digital records storage and information management services. It is adjacent to Prima's RIM consulting practice and increasingly competes for digital records management engagements with government and enterprise.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/PrimaHarmony

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Prima Information Solutions