VA.care
VA.care is a New York-based managed service provider that supplies healthcare-trained, Philippines-based human virtual assistants to medical practices on weekly subscriptions for scheduling, EMR updates, insurance verification, billing, reception, and live scribing.
- Company typePrivate
- Founded2021
- HeadquartersNew York, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
VA.care firmographics
Firmographics- Name
- VA.care
- Legal name
- VA.care
- Website
- https://va.care
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- VA.care is a New York-based managed service provider that supplies healthcare-trained, Philippines-based human virtual assistants to medical practices on weekly subscriptions for scheduling, EMR updates, insurance verification, billing, reception, and live scribing.
- Ownership category
- akta.pro rank
VA.care industry classification
Industry- Product category
- Healthcare Virtual Assistant Services
- NAICS
- Offices of Physicians (62111), Offices of Physicians (except Mental Health Specialists) (621111)
- SIC
- Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)
- akta.pro primary industry
- Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA)
- akta.pro secondary industry
- Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)
Keywords
Where VA.care is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
VA.care business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Virtual Assistant Subscription Services: Weekly flat-rate subscription plans providing healthcare virtual assistants for medical practices. Plans include VA Lite (scheduling and basic admin), VA Essential (adds insurance and billing support), and VA Scribe (adds live charting and video integration). All plans are recurring weekly subscriptions with month-to-month flexibility.
- Add-on Services - HIPAA-Compliant Video Conferencing: Optional HIPAA-compliant Zoom video conferencing license at $59.95/month for scribing and telehealth support integration.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | VA Lite - Basic virtual assistant support for scheduling and patient communication |
| Subscription | Monthly | VA Essential - Enhanced support with insurance and billing tasks |
| Subscription | Monthly | VA Scribe - Full service with live medical charting and video integration |
| Subscription | Monthly | HIPAA-Compliant Video License (Add-on) |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
VA.care product offering
Product offeringCore offering
VA.care provides trained human healthcare virtual assistants to medical practices, clinics, and hospitals on a managed subscription basis. Assistants work from company call centers (not from home), handle scheduling, EMR/EHR updates, insurance verification, billing support, patient communication, and medical scribing, and are specialty-matched for optometry, psychiatry, veterinary, dental, PearleVision, and general practice settings. Services are billed via weekly recurring subscriptions with HIPAA-compliant workflows.
Product overview
VA.care is a healthcare virtual assistant services company offering a portfolio of human-powered virtual assistant solutions organized into three main product tiers (VA Lite, VA Essential, and VA Scribe) and specialized services for various medical specialties. The core offerings include Virtual Medical Scribes who document patient encounters in real-time via video conferencing, Virtual Medical Receptionists for front-desk operations, and Medical Virtual Administrative Assistants for back-office tasks. These are complemented by specialty add-ons for Optometrists, Psychiatrists, PearleVision clinics, Health Practitioners, Veterinarians, and Dentists. All services are delivered by trained human professionals (not AI), with VAs working from company call centers for security and consistency. The platform integrates with video conferencing tools (Zoom, Microsoft Teams) and supports multiple EHR/EMR systems including Epic, Cerner, Athenahealth, eClinicalWorks, and others.
Differentiator
Problem solved
Functional benefit
Products and services
- VA Lite Entry-level healthcare virtual assistant subscription providing 30-40 hours per week of support for medical practices. Includes appointment scheduling, patient follow-ups, patient file updates, appointment reminders, and general virtual assisting tasks.
- VA Essential Mid-tier healthcare virtual assistant subscription providing 30-40 hours per week. Includes all VA Lite services plus insurance company contact, claims and appeals follow-up, insurance verification, email forwarding, and virtual receptionist services.
- VA Scribe Premium healthcare virtual assistant subscription providing 30-40 hours per week. Includes all VA Essential services plus white-glove setup, virtual scribing, Zoom or Microsoft Teams video integration, overtime availability, and instant messaging/internal phone system integration.
- Virtual Medical Scribes Remote medical scribes who join consultations via video conferencing or telephone to document patient encounters in real-time, producing SOAP notes and entering them directly into the client's EHR/EMR system, serving physicians and specialists who need live clinical documentation support.
- Virtual Medical Receptionist Remote receptionists who handle patient calls, appointment scheduling, reminders, insurance verifications, and basic intake using the clinic's name, tone, and workflow, functioning as an extension of the in-office front desk for medical practices.
- Medical Virtual Administrative Assistant Services Healthcare-trained remote assistants handling back-office tasks including call management, email and inbox management, patient intake, medical records filing, insurance verification, billing support, and follow-up coordination for medical practices.
- Virtual Assistants for Optometrists Specialty-trained virtual assistants for optometry clinics handling scheduling, patient calls, insurance verification, EMR updates, and optometry-specific workflows including eyewear product information and pricing.
- Virtual Assistants for Psychiatrists HIPAA-compliant virtual assistants trained specifically for psychiatric practices, handling scheduling, patient intake, session note formatting, insurance verification, and discreet handling of sensitive mental health information.
- Virtual Assistant for PearleVision Virtual assistants trained specifically for PearleVision clinics, handling appointment scheduling, patient calls, insurance checks, EMR updates, inventory tracking, and promotional follow-ups for eyewear products.
- Virtual Assistants for Health Practitioners General healthcare-trained virtual assistants for physicians, therapists, and wellness providers handling appointment management, patient communication, EMR updates, insurance verification, and front desk support.
- Virtual Assistants for Veterinarians Virtual assistants trained for veterinary clinic workflows, handling appointment scheduling, client calls, pet insurance verification, EMR updates for animal patient records, and client follow-ups for lab results and prescription refills.
- Virtual Assistants for Dentists Virtual assistants for dental offices handling back-office tasks, routine administrative work, and practice-specific workflows after training on the clinic's processes.
Quantifiable outcome
- Cost savings of 50-60% compared to in-house administrative staff
- +4 more outcomes
Companies that use VA.care
Customer profileNamed customers7 records
Segments8 records
Ideal customer profiles7 records
VA.care technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
Feature4 records
VA.care partnerships and signals
Strategic signalScale indicators5 records
Recent moves3 records
Expansion highlights4 records
VA.care competitors and assessment
Company assessmentBroad incumbents
- Augmedix: Public company providing AI-powered ambient medical documentation and remote scribe services to health systems — competes directly with VA.care's Scribe tier while leveraging proprietary NLP technology.
- ScribeAmerica: Largest US medical scribe company offering in-person and virtual scribing, plus broader healthcare staffing. Overlaps VA.care on the scribe line but operates at much larger scale with a wider portfolio.
- Nuance (Microsoft) DAX Copilot: Microsoft-owned ambient AI documentation product for healthcare. Represents the technological disruptor to VA.care's human scribe service within health systems and large group practices.
Direct peers
- DocVA: Provider of virtual medical assistants and remote scribes for healthcare practices, with comparable specialty coverage and HIPAA-trained offshore delivery.
- Hello Rache: Healthcare-focused virtual assistant company providing trained remote VAs to medical practices for admin, scribing, and patient coordination — directly overlapping VA.care's core offering and customer base.
- Neolytix: Outsourced healthcare services firm offering medical billing, coding, and virtual assistant support to physician practices — overlapping VA.care on the admin-support and revenue-cycle side.
- iScribeMD: Provider of virtual medical scribes and assistants for ambulatory practices, with specialty-specific offerings — overlapping VA.care's scribe and admin product lines.
- My Mountain Mover: Staffing provider specializing in virtual assistants for healthcare practices, including medical assistants and billers. Competes head-to-head with VA.care on specialty-trained remote healthcare admin.
Emerging players
- Athreon: Medical transcription and virtual scribing services provider for healthcare organizations — adjacent competitor with overlapping admin and documentation offerings.
- Robin Healthcare: AI-and-human hybrid medical scribe and assistant company targeting physicians for documentation and admin — partial overlap with VA.care's scribe and admin offerings but with a stronger technology stack.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
VA.care social profiles
Digital presenceVA.care compliance and trust
Trust signalCompliance3 records
VA.care financial estimates
Financial estimateRevenue estimate
Valuation estimate
VA.care leadership team
Management profileNumber of profiles
Profiles1 record
VA.care funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
VA.care M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about VA.care
What does VA.care do?
VA.care provides trained human healthcare virtual assistants to medical practices, clinics, and hospitals on a managed subscription basis. Assistants work from company call centers (not from home), handle scheduling, EMR/EHR updates, insurance verification, billing support, patient communication, and medical scribing, and are specialty-matched for optometry, psychiatry, veterinary, dental, PearleVision, and general practice settings. Services are billed via weekly recurring subscriptions with HIPAA-compliant workflows.
Is VA.care a public or private company?
VA.care is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was VA.care founded?
VA.care was founded in 2021. It employs 1 to 10 people.
Where is VA.care based?
VA.care is headquartered in New York, United States, in the North America region.
How does VA.care make money?
Two revenue lines are on record. Virtual Assistant Subscription Services are the primary driver. The others are add-on Services - HIPAA-Compliant Video Conferencing.
Who are VA.care's main competitors?
Broad incumbents on record are Augmedix, ScribeAmerica and Nuance (Microsoft) DAX Copilot. Direct peers are DocVA, Hello Rache, Neolytix, iScribeMD and My Mountain Mover. Emerging players are Athreon and Robin Healthcare.
Does VA.care have an API?
No public API is recorded for VA.care.
What industry is VA.care in?
VA.care's product category is Healthcare Virtual Assistant Services. Its primary akta.pro industry code is HLALABAA, Virtual Visit & Scheduling Platforms (EHR-integrated), with a secondary code of HLALABAH, Care Navigation, Referral & Digital Front Door Platforms. Its NAICS code is 62111 and its SIC code is 8090.