Xpress

What Xpress does

Xpress Transportation, operating as Xpress NEMT, Inc., is a private non-emergency medical transportation (NEMT) and senior mobility provider founded in 2003 and headquartered in Southfield, Michigan. The company delivers door-to-door transport across Southeastern Michigan — specifically Wayne, Oakland, and Macomb counties — for seniors, individuals with mobility challenges, and patients with cognitive conditions including Alzheimer's, Dementia, and TBI. Its service portfolio is organized into four core product lines: Senior Transportation, Non-Emergency Medical Transportation, Assisted Living/Nursing Home/Facility Transportation, and Alzheimer's & Dementia Assisted Transportation, all supported by a wheelchair-accessible fleet and CTAA-certified, ADA- and HIPAA-trained drivers.

The operating stack combines a digital dispatching system with real-time GPS routing and tracking, a web-based online booking platform accepting PayPal and Stripe payments, and a 877 phone hotline. Revenue is generated through per-trip fees structured by distance tier (2–5 miles and 6–10 miles round trip) and vehicle type (wheelchair vs. ambulatory), monthly prepaid trip packages (3, 5, or 7 trips with a 30-day expiration), $16-per-half-hour wait time charges, and direct billing to auto and workers' compensation insurance. Go-to-market runs on two parallel tracks: enterprise field sales targeting assisted living facilities, nursing homes, and home health agencies for recurring institutional volume, and inside sales/PLG for individual consumers via phone and self-serve web booking.

The company is small (11–50 employees), privately held, has no disclosed outside funding, and reports no M&A, patents, or major awards. Its competitive posture is built on specialized driver training, regulatory compliance (MDOT, ADA, HIPAA, CTAA), and long-tenured local relationships rather than technology differentiation.

Name

Xpress

Legal name

Xpress NEMT, Inc.

Website

https://xpresstransportation.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Xpress Transportation is a private, Southfield, Michigan-based non-emergency medical transportation provider founded in 2003, serving seniors, mobility-challenged individuals, and cognitive-condition patients across Wayne, Oakland, and Macomb counties via wheelchair-accessible vehicles and CTAA-certified drivers.

Ownership category

akta.pro rank

Product category

Non-Emergency Medical Transportation

NAICS

Special Needs Transportation (485991)

SIC

Local & Suburban Transit & Interurban Hwy Passenger Trans (4100)

akta.pro primary industry

Non-Emergency Medical Transportation (NEMT) Providers (TLAFAKAB)

akta.pro secondary industries

Special Needs & Senior Transportation Services (TLAFAKAI), Wheelchair-Accessible Vehicle (WAV) & Stretcher Transport Services (TLAFAKAC), Facility-Based Patient Transport (Hospitals, SNFs, Dialysis Centers) (TLAFAKAG)

Keywords

• Non-emergency medical transportation
• Senior transportation services
• Wheelchair accessible transport
• Assisted living transport
• Dementia transportation services

Headquarters

HQ city

Southfield

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Technology or R&D, Marketing or Sales

Revenue model

1. Per-Trip Transportation Services: Charges per trip based on transportation type (wheelchair accessible vs ambulatory), distance tiers (2-5 miles and 6-10 miles round trip), and number of trips purchased in monthly packages. Revenue is transaction-based with recurring potential through package subscriptions.
2. Trip Package Subscriptions: Monthly prepaid packages offering 3, 5, or 7 trips per month at discounted per-trip rates. Packages are valid for 30 calendar days from purchase date. Packages include 2 bonus trips with the 7-trip package.
3. Wait Time Charges: Additional charges of $16 per half hour for requested driver wait time beyond standard drop-off service.
4. Insurance Direct Billing: Direct billing to auto insurance and workers' compensation insurance providers for covered transportation services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Xpress NEMT, Inc. is a Southeastern Michigan non-emergency medical transportation provider based in Southfield that operates wheelchair-accessible and ambulatory ride services for seniors, individuals with disabilities, and patients with cognitive conditions such as Alzheimer's and dementia. The company sells per-trip rides, recurring monthly trip packages, direct insurance billing, and facility partnership transportation for assisted living, nursing home, and medical facility clients across Wayne, Oakland, and Macomb counties. Drivers are CTAA-trained in wheelchair vehicle operation, ADA, First Aid/CPR, and dementia passenger care, and are dispatched through digital systems with GPS tracking.

Product overview

Xpress NEMT, Inc. operates as a non-emergency medical transportation (NEMT) and senior mobility services company, offering a unified service platform with multiple transportation specializations. The core product portfolio includes Senior Transportation, Non-Emergency Medical Transportation, Assisted Living/Nursing Home Transportation, Alzheimer's & Dementia Assisted Transportation, and Wheelchair Accessible Transportation. Trip Packages (3, 5, and 7 trips per month) serve as add-on subscription options providing prepaid rides for recurring transportation needs within Metro Detroit.

Differentiator

Problem solved

Functional benefit

Products and services

• Senior Transportation Specialized transportation for seniors and individuals with mobility challenges, using comfortable sedans and wheelchair-accessible vehicles operated by trained and reliable drivers within the Metro Detroit area.
• Non-Emergency Medical Transportation Non-emergency medical rides to doctor's appointments, therapy, rehabilitation, dialysis, and chemotherapy sessions, with an entirely wheelchair-accessible fleet and trained drivers assisting passengers door-to-door.
• Assisted Living, Nursing Home & Medical Facility Transportation Paratransit and recurring transportation for assisted living facilities, nursing homes, memory care facilities, rehab centers, and medical facilities, including ride coordination and group transportation for residents and patients.
• Alzheimer's & Dementia Assisted Transportation Specialized rides for passengers with Alzheimer's, Dementia, TBI, and other cognitive conditions, staffed by drivers trained in Passenger Service & Safety and care protocols for affected passengers.
• Wheelchair Accessible Transportation Transportation in wheelchair-accessible vehicles equipped with lifts and ramps, with door-to-door assistance for passengers who use mobility aids such as wheelchairs.
• Trip Packages Prepaid monthly transportation packages offering 3, 5, or 7 trips per month within Wayne, Oakland, and Macomb counties, priced by wheelchair/ambulatory type and distance (2-5 or 6-10 miles round trip) and valid for 30 calendar days from purchase.

Quantifiable outcome

• Hundreds of thousands of trips completed since 2003

Named customers2 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators3 records

Recent moves6 records

Broad incumbents

• Uber Health: Uber's healthcare-focused ride service for medical appointments; competes directly with Xpress's ambulatory offerings and is increasingly expanding into wheelchair-accessible service.
• American Medical Response (AMR): National medical transport provider with both emergency and non-emergency services; overlaps with Xpress's NEMT and wheelchair transport, though it operates at much broader scale.
• Modivcare: National NEMT broker and personal-care provider serving Medicaid managed care plans; directly comparable business model (NEMT trip coordination and execution) at vastly larger scale.
• MTM Transit (Medical Transportation Management): Large NEMT broker contracting with health plans, MCOs, and state Medicaid programs; competes with Xpress for facility- and health-plan-driven trip volume in overlapping use cases.
• Lyft Healthcare (Lyft Concierge): Rideshare-based medical transportation offering integrated with health plans and providers; overlaps with Xpress's ambulatory transport product at much larger scale.

Direct peers

• Veyo: Technology-driven NEMT provider operating across multiple U.S. states with healthcare-payer integrations; offers the same wheelchair-accessible and ambulatory transport services as Xpress with broader geographic and digital reach.
• SafeRide Health: NEMT platform serving health plans and members for medical appointments; comparable trip types (wheelchair, ambulatory) and target customer base (Medicaid/Medicare, providers).
• CareCar: NEMT platform focused on non-emergency rides for seniors and people with disabilities; comparable target customers, vehicle accessibility requirements, and recurring-trip use cases.

Emerging players

• Roundtrip: Medical transportation booking and coordination platform for patients and providers; competes for the same healthcare-facility and patient-trip demand with a stronger tech layer than Xpress.

Regional players

• Sentinel Transportation: Michigan-based NEMT and paratransit provider; regional peer with overlapping service area and comparable wheelchair-accessible and ambulatory transport offerings for healthcare and senior-living clients.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/XpressNEMT
• Facebookfacebook.com/XpressTransportation
• LinkedInlinkedin.com/company/3068126

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Xpress