Alka IT Services
Alka IT Services is a UK-based managed IT services and telecoms provider offering virtual IT department support, hosted VoIP, cyber security, cloud, and connectivity services to small and medium-sized businesses in the Derby and Derbyshire region.
- Company typePrivate
- Founded2000
- HeadquartersDerby, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Alka IT Services does
Alka IT Services Ltd is a privately held UK managed IT services and telecoms provider headquartered at 2A Chatsworth House, Prime Business Centre, Raynesway, Spondon, Derby (DE21 7SR), founded in 2000 and registered in England under company number 04006149. The firm operates as a so-called 'Virtual IT Department' for small and medium-sized businesses in the Derby and Derbyshire region, providing an integrated stack of IT, telecoms, and cyber security services delivered through a combination of remote support and on-site call-out. The product portfolio covers managed IT support, hosted VoIP telephony (via Gamma), cyber security (Avast/AVG endpoint, MFA, email filtering, firewall management), cloud computing and Microsoft 365 management, data backup (iDrive), structured cabling, hardware repair, broadband/leased line connectivity, business mobiles, web design, and Sage Accounts support. The technology stack is composed entirely of integrated third-party platforms rather than proprietary software: Microsoft 365, Gamma hosted telephony, Avast and AVG endpoint security, iDrive backup, TeamViewer remote support, and Sage Accounts.
The business model is asset-light and services-led. Revenue is generated through recurring managed IT support contracts (monthly or annual subscriptions covering monitoring, maintenance, user support, device management, security, and backup), monthly hosted VoIP subscriptions (line rental, user licences, feature bundles), ad hoc project and break-fix work (office relocations, installations, cabling projects, system upgrades), and hardware/software resale (desktops, networking equipment, firewalls, desk phones, headsets). Pricing is fully quote-based and not publicly disclosed; a 'FREE no-obligation on-site system review worth £250' functions as the principal lead-generation offer. Distribution is direct-only with no channel or reseller network. Customer segments are horizontal, targeting SME clients with 5-100 employees across professional services, healthcare, finance, logistics, retail, catering, manufacturing, and non-profit verticals. The company is founder-led by Managing Director Ash Ghai and is independently owned with no external investment, parent entity, or subsidiaries disclosed.
Alka IT Services firmographics
Firmographics- Name
- Alka IT Services
- Legal name
- Alka IT Services Ltd
- Website
- https://alkait.co.uk
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Alka IT Services is a UK-based managed IT services and telecoms provider offering virtual IT department support, hosted VoIP, cyber security, cloud, and connectivity services to small and medium-sized businesses in the Derby and Derbyshire region.
- Ownership category
- akta.pro rank
Alka IT Services industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- IT Service Desk & End-User Support (L1/L2) (BPAAACAA)
- akta.pro secondary industries
- IT Procurement & Sourcing Services (Hardware/Software) (BPAEAOAG), VoIP Access & ITSP Services (HDAIAHAD), Virtual Desktop & Application Delivery (VDI/DaaS, Remote Apps) (BPAEAIAC)
Keywords
Where Alka IT Services is headquartered
LocationHeadquarters
- HQ city
- Derby
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Alka IT Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain, Infrastructure
Revenue model
- Managed IT Support Contracts: Ongoing monthly or annual contracts providing continuous monitoring, maintenance, user support, device management, cyber security oversight, backup management, and strategic planning. This represents the core recurring revenue stream for the business.
- Ad Hoc IT Support and Project Work: One-off technical assistance, office relocations, hardware installations, cabling projects, system upgrades, and troubleshooting. Revenue generated on a per-incident or per-project basis.
- Hardware and Software Sales: Sale of equipment including desk phones, headsets, computers, networking equipment, firewalls, and related hardware. Also includes software licensing management.
- Hosted VoIP Services: Monthly subscription services for hosted telephony including line rental, user licenses, and feature bundles.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Support - Custom scoped contracts |
| Other | Pay-as-you-go | Ad Hoc Support |
Distribution channels1 record
Marketing channels5 records
Alka IT Services product offering
Product offeringCore offering
Alka IT Services provides managed IT support, hosted VoIP telephony, cyber security, cloud computing, data backup, and connectivity services to small and medium-sized businesses in the Derby and Derbyshire region. The company positions itself as a 'Virtual IT Department', delivering continuous monitoring, maintenance, user helpdesk, device management, security oversight, and strategic IT planning under a single supplier relationship. Customers can also procure discrete one-off services such as web design, structured cabling, hardware repair, and office relocations.
Product overview
Alka IT Services is a managed IT and telecoms service provider that operates as a 'Virtual IT Department' for small and mid-sized businesses across Derby and Derbyshire. The company offers a broad portfolio of technology services that can be taken individually or as an integrated managed package. The core offerings include Managed IT & Cloud Services (encompassing monitoring, patching, security, and backup management), Hosted VoIP (cloud telephony with flexible handset and mobile app options), IT Support (remote and on-site helpdesk), Cyber Security (layered protection including email filtering, endpoint security, MFA, and staff training), Cloud Computing (migration and ongoing management), Data Backup, and Connectivity & Mobile (broadband, leased lines, and business mobiles). Supplementary services include Web Design, Business Email, Office 365 management, Remote Working setup, Secure Mail, Hardware Repair, Structured Cabling, Sage Accounts support, File Storage, IT Networks, Site Audits, and Cyber Essentials certification assistance. The portfolio is unified by Alka IT acting as a single point of contact across IT, telecoms, and infrastructure, allowing businesses to avoid juggling multiple suppliers.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT & Cloud Services (Virtual IT Department) A fully managed IT support service that acts as a Virtual IT Department for SMEs, providing continuous monitoring, patching, user helpdesk, device management, security oversight, backup management, network maintenance, and strategic IT planning on a subscription basis.
- Hosted VoIP Cloud-based business telephone system allowing staff to use desk phones, laptops, mobile apps, or headsets across office, home, and mobile locations, with features including voicemail to email, hunt groups, call recording, auto attendants, and call reporting.
- IT Support (Helpdesk & On-Site) Responsive IT helpdesk and on-site call-out service for hardware, software, and general IT issues, with same-day or next-day site attendance depending on customer location, available via monthly contracts or ad hoc pay-per-incident pricing.
- Cyber Security Multi-layered cyber security service covering email filtering, endpoint protection, firewall management, multi-factor authentication, access controls, patch management, and staff security awareness support, including ransomware recovery and incident response.
- Cloud Computing Cloud migration and ongoing management service covering discovery, design, migration, and post-migration support for email, file storage, backups, and line-of-business applications moving to cloud platforms such as Microsoft 365.
- Data Backup Managed business data backup service covering setup, monitoring, testing, and recovery planning, integrated with iDrive backup solutions and designed to ensure backups are current, secure, and restorable within agreed recovery time objectives.
- Connectivity & Mobile Business connectivity and mobile services covering business broadband, ethernet leased lines, and business mobile procurement, provisioning, and management.
- Web Design Custom website design and development service for businesses, offered as part of Alka IT's broader technology portfolio.
Quantifiable outcome
- Response times typically within hours for on-site support
- +2 more outcomes
Companies that use Alka IT Services
Customer profileNamed customers9 records
Segments3 records
Ideal customer profiles2 records
Alka IT Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature4 records
Alka IT Services partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- MicrosoftcoreMicrosoft partnership for providing Microsoft 365 support, cloud services, and related Microsoft technology implementations. The company displays the Microsoft logo indicating certified or partnership status for delivering Microsoft-based solutions to clients.
- GammacoreGamma is a key VoIP telephony partner providing hosted phone system infrastructure. Alka IT uses Gamma's platform to deliver hosted VoIP services to business clients, including desk phones, mobile apps, and call management features.
- East Midlands ChamberminorDisplay of East Midlands Chamber logo indicates membership or accreditation with the regional business Chamber of Commerce, supporting local business networking and credibility.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
Alka IT Services competitors and assessment
Company assessmentBroad incumbents
- Bytes Software Services: Larger UK IT services and software licensing distributor offering managed services, support, and broader enterprise IT solutions. Bytes operates at significantly larger scale and broader portfolio, serving as an established incumbent in the same space.
Direct peers
- Mirus IT: Regional UK managed IT service and cloud provider supporting SMEs with managed support, cloud migration, and Microsoft 365 services. Mirus IT is a strong direct peer given overlapping product mix and SME target customer.
- Fifosys: London-based managed IT services provider delivering IT support, cloud, and cyber security to SME clients. Comparable services around Microsoft 365 management, cloud migration, and managed support make it a directly comparable peer.
- Razorblue: UK-based managed IT services provider serving SMEs with similar offerings including managed support, cloud, VoIP and cyber security. Razorblue operates a multi-office regional model comparable to Alka IT's regional service approach, making it a directly comparable peer.
- Sherpa Tech: UK-based managed IT services and IT support provider for SMEs, with comparable offerings in managed support, cloud services, and Microsoft 365 management.
- Teba: UK-based IT support and managed services firm delivering IT helpdesk, cloud, and connectivity to small businesses. Teba is directly comparable to Alka IT in scale, target customer profile, and service breadth.
- BeMSP: UK MSP delivering managed IT, cloud, and VoIP services to small and mid-sized businesses. BeMSP's bundled IT-and-telephony model mirrors Alka IT's integrated offering for SME clients.
- EC-MSP (EC IT): UK managed IT services provider offering IT support, cloud, and cybersecurity to SME clients. Comparable product mix and customer segment to Alka IT, with similar reliance on Microsoft-based managed services.
- Blue Logic IT: Midlands-based IT support and managed services provider offering IT support, cloud, and telecoms to SMEs. Geographic proximity to Alka IT's Derby/Derbyshire footprint makes it a directly comparable regional peer.
Others
- Gamma Communications: UK communications provider and Alka IT's core VoIP platform partner. Comparable only as an upstream ecosystem participant — Gamma supplies the hosted telephony infrastructure that Alka IT resells to end customers.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
Alka IT Services social profiles
Digital presenceAlka IT Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Alka IT Services leadership team
Management profileNumber of profiles
Profiles1 record
Alka IT Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Alka IT Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Alka IT Services
What does Alka IT Services do?
Alka IT Services provides managed IT support, hosted VoIP telephony, cyber security, cloud computing, data backup, and connectivity services to small and medium-sized businesses in the Derby and Derbyshire region. The company positions itself as a 'Virtual IT Department', delivering continuous monitoring, maintenance, user helpdesk, device management, security oversight, and strategic IT planning under a single supplier relationship. Customers can also procure discrete one-off services such as web design, structured cabling, hardware repair, and office relocations.
Is Alka IT Services a public or private company?
Alka IT Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Alka IT Services founded?
Alka IT Services was founded in 2000. It employs 1 to 10 people.
Where is Alka IT Services based?
Alka IT Services is headquartered in Derby, United Kingdom, in the Europe region.
How does Alka IT Services make money?
Four revenue lines are on record. Managed IT Support Contracts are the primary driver. The others are ad Hoc IT Support and Project Work, hardware and Software Sales and hosted VoIP Services.
Who are Alka IT Services's main competitors?
Bytes Software Services is listed as a broad incumbent. Direct peers are Mirus IT, Fifosys, Razorblue, Sherpa Tech, Teba, BeMSP, EC-MSP (EC IT) and Blue Logic IT. Gamma Communications is listed as an others.
Does Alka IT Services have an API?
No public API is recorded for Alka IT Services.
What industry is Alka IT Services in?
Alka IT Services's product category is Managed IT Services. Its primary akta.pro industry code is BPAAACAA, IT Service Desk & End-User Support (L1/L2), with a secondary code of BPAEAOAG, IT Procurement & Sourcing Services (Hardware/Software). Its NAICS code is 54151 and its SIC code is 7373.