What Medidesk does

Medidesk Sp. z o.o. is a Warsaw-based Polish SaaS provider of an integrated patient communication and medical facility management platform. Founded and led by Daniel Nowocin, the company serves over 700 medical facilities across Poland, including primary care clinics, multispecialty clinics, dental and aesthetic medicine clinics, hospitals, rehabilitation centers, mental health centers, and diagnostic imaging centers. Daily active usage includes 8,500+ receptionists and 800+ managers, and the system processes approximately 8 million patient phone inquiries per month. The platform is privately held with no disclosed institutional funding and is structured as a Polish limited liability company registered in Warsaw.

The core product, System Medidesk, is a cloud-based platform combining several modules: an AI-driven voice and chatbot (Medibot) for automated phone interactions including appointment booking, confirmation, cancellation, and prescription ordering; a VoIP telephony system with customizable IVR; a telemedicine module for video, audio, and chat consultations; an SMS Campaign tool for automated patient communication; and a manager analytics panel with marketing attribution tracking across online and offline channels. The MediBot voice interface uses machine learning for conversation scenario management and patient intent recognition. Supported hardware integrations include Yealink desk phones and headsets. Medidesk 3.0 was released in 2026 alongside the SMS Campaign module launched in 2025.

The business model is subscription-based SaaS delivered via direct sales, complemented by event-driven demand generation through the annual Akademia Managera Ochrony Zdrowia (AMOZ) conference, webinars, MD EDU training programs, and partner referrals. Pricing is modular: VoIP at 550 PLN monthly base plus 25 PLN per user, telemedicine at 59 PLN per physician account, implementation from 1,750 PLN one-time, plus professional training services. The company has been recognized as a Deloitte Fast 50 Impact Stars company (2025), by the Polish Ministry of Health as an innovative solution, and holds ISO 9001:2015 certification.

Name

Medidesk

Legal name

Medidesk Sp. z o.o.

Website

https://medidesk.pl

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Medidesk is a Polish SaaS company providing an integrated patient communication and facility management platform — combining AI voice bots, VoIP, telemedicine, SMS campaigns, and analytics — to over 700 medical facilities across Poland.

Ownership category

akta.pro rank

Product category

Healthcare Communication Software

NAICS

Software Publishers (513210), Offices of Physicians (62111), Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Chronic Care & Remote Patient Monitoring (RPM) Platforms (HLALABAF)

Keywords

• Medical communication software
• Healthcare call center SaaS
• Telemedicine platform Poland
• Voice bot healthcare
• Medical VoIP telephony

Headquarters

HQ city

Warsaw

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription (System Medidesk): Monthly/annual subscription model for the core platform with various modules including call management, analytics, and reporting. Delivered as SaaS with cloud infrastructure maintained by Medidesk.
2. VoIP Telephony Services: Monthly VoIP service fees plus per-user account fees (25 PLN per account), with one-time implementation costs ranging from 1,750 PLN. Includes virtual PBX, call queuing, IVR, recording, and analytics features.
3. Telemedicine Platform: Per-physician account pricing at 59 PLN per account for video consultations, chat, and audio consultations.
4. Implementation Services: One-time setup and configuration fees for VoIP implementation including pre-implementation analysis, system configuration, SIP trunk accounts, and professional voice prompts.
5. Training Services: Medical facility staff training programs including courses, webinars, audits, and on-site training for improving customer service and sales performance.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Medidesk provides a cloud-based SaaS platform that unifies voice AI bots, VoIP telephony, telemedicine, SMS campaigns, and business analytics for medical facilities. The system automates patient inquiry handling, appointment confirmations, prescription ordering, and marketing ROI tracking while giving managers real-time visibility into call traffic and team performance. It is sold as a subscription service (with optional on-premise single-tenant deployment) primarily to clinics, hospitals, dental practices, aesthetic medicine providers, and other healthcare organizations in Poland.

Product overview

Medidesk is a unified healthcare communication platform consisting of a core System Medidesk with integrated modules including Medibot (AI voice/chat bots), VoIP telephony, Telemedycyna (telemedicine platform), SMS Campaign, and Szkolenia (training). The platform provides comprehensive patient inquiry management, call center operations, marketing tracking, and remote healthcare consultation capabilities. Features include IVR, softphone, contact forms, internal/external chat, call history with recordings, marketing tracking, and data export—functioning as an all-in-one solution for medical facility management and patient communication.

Differentiator

Problem solved

Functional benefit

Brands

• Medidesk Medibot: Voice bot software that automates and accelerates patient service and contact with medical facilities.
• Medidesk VoIP
• Medidesk Telemedycyna
• Medidesk SMS Campaign
• Medidesk Szkolenia / MD EDU

Products and services

• System Medidesk Core cloud-based SaaS platform for medical facilities that provides comprehensive handling and analysis of patient inquiries, business indicator monitoring, and tracking of all marketing channels. It is sold as a subscription to clinics, hospitals, and other healthcare providers.
• Medidesk Medibot Voice bot and chatbot software that uses a voice interface to make and receive phone calls according to designated schedules and conversation scenarios, automating appointment confirmations, cancellations, prescription ordering, and patient outreach for medical facilities.
• Medidesk VoIP Cloud-hosted digital telephony system for medical facilities using internet voice transmission, with IVR, call routing, RODO compliance announcements, recording, manager panel, and per-second call pricing. Offered in Standard, Komfort, and Premium tiers based on user count.
• Medidesk Telemedycyna Telemedicine platform for medical facilities and doctors to conduct secure teleconsultations via chat, video, or audio, with integrated patient management and online payment processing. Priced per physician account.
• Medidesk SMS Campaign Automated, personalized SMS patient communication module integrated into the Medidesk platform for reducing no-shows, increasing attendance, and running targeted marketing campaigns.
• Medidesk Szkolenia (MD EDU) Training and education platform offering courses, webinars, audits, and on-site training programs for medical facility managers and staff to increase sales of medical services and improve patient service quality. Programs are registered for EU funding support.

Quantifiable outcome

• 16% average revenue growth within first 3 months of active usage
• +7 more outcomes

Named customers14 records

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability5 records

Feature7 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Pracodawcy dla Zdrowia (Employers for Health)coreOthersActive member of the Employers for Health organization, participating in industry advocacy and healthcare policy development in Poland. The organization represents private healthcare providers and participates in tripartite healthcare discussions.
• Healthcare Poland FoundationcoreOthersMember of Healthcare Poland Foundation, contributing to initiatives for better digital healthcare and healthcare innovation development.
• Koalicja AI w Zdrowiu (AI in Health Coalition)coreOthersParticipating member of the AI in Health Coalition, working on responsible AI adoption in Polish healthcare.
• NIL IN - Sieć Lekarzy InnowatorówcoreOthersCollaboration with the Network of Innovation Doctors by the Polish Supreme Medical Chamber, supporting medical innovation in Poland.
• Polmed - Ogólnopolska Izba Gospodarcza Wyrobów MedycznychminorOthersAssociated with Polmed, the most representative organization of medical device manufacturers and distributors in Poland.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Docplanner: Polish-founded healthcare SaaS platform for patient booking, practice management, and patient communication. Directly competes with Medidesk in Polish and broader European markets with overlapping customer base among private practices and clinics.
• Bookero: Polish online booking and patient management SaaS for medical and beauty facilities. Directly competes with Medidesk's appointment scheduling and patient communication modules in Poland.
• Artera (formerly WELL Health): US-based patient communication platform for healthcare providers offering SMS, voice, and digital messaging. Highly comparable in product scope (multi-channel patient communication, automation, AI) to Medidesk's core platform.
• Klara: Patient communication and engagement platform for medical practices, offering two-way messaging, automated reminders, and telehealth. Comparable to Medidesk's core communication and patient outreach modules.
• Luma Health: Patient engagement platform for healthcare providers offering automated texting, scheduling, and patient communication workflows. Closely comparable to Medidesk's patient communication and automation functionality.
• Doctoralia (Docplanner subsidiary): Patient booking and healthcare marketplace platform owned by Docplanner. Comparable to Medidesk's appointment scheduling and patient acquisition functionality in Polish and European markets.

Broad incumbents

• CompuGroup Medical: European healthcare IT incumbent providing practice management software, telemedicine, and patient communication tools. Operates in Poland and broader CEE, representing both a competitor and potential strategic acquirer for Medidesk.
• Talkdesk: Cloud contact center platform with healthcare-specific offerings including patient scheduling and outreach. Competes with Medidesk's VoIP and call center capabilities at the broader cloud communications layer.
• Genesys: Large cloud contact center and customer experience platform with healthcare vertical solutions. Competes with Medidesk's VoIP and call management capabilities at a broader enterprise scale.

Others

• Twilio: Cloud communications platform providing SMS, voice, and messaging APIs that could underpin or compete with Medidesk's patient communication infrastructure. Adjacent enabling technology provider in the healthcare communication stack.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/medideskpl
• LinkedInlinkedin.com/company/medideskpl

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medidesk